Tell us why here
Vernon, the Store Leader offered this customer a third carpet cleaner at no charge and the cleaner at no chargeAll were picked up used and returnedThis is the resolution to this complaint
Sheri
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jessica R.***
Dear Ms***:I am sorry to hear that you are upset about ***’s last visit with the PetsHotel. I know that *** stayed with us from Saturday July 25th to Sunday August 2ndHe was not scheduled to have any play times or treats providedAlso, there were not any toys that were brought for
himWe provided daily monitoring as well as feedings and medications as instructed We pride ourselves on being the best care provider when entrusted with caring for anyone’s dogs or cats. When it was noticed that *** was irritating himself he was immediately brought over to Banfield to get checked. We then took care of the cost of the visit and medications, as well as, pull one of the inflatable collars off the shelf for him to use to prevent further irritation of the area I once again want to apologize that you felt ***’s stay was not handled well, but we did and always act in the best interest of the pet and did provide the services that were paid for during the entire stayI would like to offer you a $gift card to come buy some treats or toys for *** to use during the recovery process.Sincerely,*** ***Store Leader
Dear Ms***
THank you for contacting PetSmart. I was sorry to hear about your experience in our salon. I have shared your comments with our field management team and asked them to contact you. Our store would like to apologize in person and offer you a free groom
Thanks
Jessica
Dear MrKozusko,
Thank you for reaching out to PetSmart. I would be happy to look into this for you. Can you please email us the detail of your purchase? Specifically we need the store location and dates of purchase to [email protected]. We can work with our store to
see if we can assist with a refund
Sincerely,
Jessica
prior to contacting the Revdex.com I called their ccustomer service line once and
emailed them twice, each time I was given a number for my contact and told management would be in touch in 3-daysTo date I have never heard back from anyone which is the reason I filed a complaint with the Revdex.comTheir "management will be in touch" is a canned response from this company, they have the poorest customer assistance of any company I have ever dealt with
I do not accept this response because a $gift card at the store does not appropriately compensate me for the time, stress and pain I had to endure while taking care of my dogA gift card at the store is good for *** but does not address my own suffering from what happened
I received a call from them yesterday unfortunately I missed the callThere wasn't any message left so I wasn't sure as to who to speak toIf we could set up another call and I know whom to speak with that would be great
Hi ***,Thank you for reaching out to PetSmartSean from our eCommerce team attempted to reach out via phone but was unable to get through so he has reached out through email to gather more details so he can assist you with this issueYou may respond back at your convenienceSincerely,Coral
Dear *** ***,
Thank you for reaching out and expressing your concernI’m sorry to hear about your catsThe Store Leader at the *** ** PetSmart was able to get in touch with PCASPCAS will be in contact with you to offer treatment for your catsPlease feel free to contact the PetSmart
store at *** *or additional information
Sincerely,Krystal K***
Dear Ms***,
Thank you for contacting PetSmart regarding your PetsHotel bill. Based on the room type we show that the cost would have been nights at $and then an additional $for medication delievery fees. At this time we are not showing a refund of $is
due
Sincerely
Jessica
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Brenda B***
I guess the loopholes for big business continues. I won't shop PetsMart anymore for anything. They are too pricey to begin with and the don't offer any incentives for their card carrying customers
Hello ***,Thank you for taking the time to reach out to PetSmart, and I sincerely apologize for the inconvenience you have been through with your online orderI did hear back from our Management team today, which was from Daniel W***He informed me that you did receive your product, which is
so good to hearI apologize for what occurred with FedEx, and we realize that was very frustrating and should have never happenedI am also pleased to hear that you were offered a $appeasement on this order, which you do deserveIf you have any other concerns, please feel free to reach out and let me know.Sincerely,Sheri Pihl- Customer Care SpecialistPetSmart- ###-###-#### Ext***
Dear MrM***,
Thank you for informing us of your recent experience in our storeWe want our customers and pets to be delighted when they come into our store, and I regret our service fell short of your (and our) expectationsPlease be assured that your comments are important and that we are
committed to creating a positive experience for our customers.
We would appreciate having the opportunity to speak with you in more detail regarding this situationAgain, I apologize and I appreciate that you took the time to bring this important issue to our attentionI can be contacted directly at ***
We look forward to speaking to you soon
Sincerely,
Denise R***Store LeaderPetSmart East Colonial/Store #
When we originally reached out to Petsmart and called the number listed as a corporate contact number That person was on vacation lashed out for calling
That another person unknown to us wrote the Revdex.com stating the concern has been communicated to management, does not accomplish a resolution as communicating the concern is not the complaint Both we and the Revdex.com have communicated to Petsmart the concern So being told that the concern has been communicated accomplishes nothing newA simple resolution would be an apology from the executive who was so upset at us stating she was in upstate New York, the Catskills, with her son and was indignant that we would have dialed her number To be clear her number was listed publicly on the internet as a corporate contact number, and we we not deserving to e berated just for calling
Hi ***,Thank you for reaching out to PetSmartWe apologize for the trouble you experienced with our Black Friday saleI have escalated this to our ecommerce team and they have reached out to you via email on 1/31/informing you that we will honor the price for the cat tree you tried to
purchasePlease reply back at your earliest convenience so that we can get your order processedAgain, our apologies for the inconvenience this has caused.Sincerely,Coral
Hello ***,
Thanks for reaching out. I was sorry to hear about your experience in our salon. We have been in contact with our field leadership team and they have in turn attempted to reach out to you. Unfortunately, we have not been able to make contact with you to assist with
closing this matter out. At your earliest convenience please contact our store at ***
Thank you
Jessica
I am not interested in how many dogs are groomed, my dog had an inexperienced groomer working on her Of course they should pay the vet bill they are to blame, and the cut was embarrassing they shaved my dogs tail all off on a labradoodle The thing that also bothers me was they told me my dogs ears was like a human getting a paper cut Well that was a lie when my dogs ear finally stop bleeding I got to see the her ear a piece of her ear was cut off I was very upset when I saw that Even the vet that they sent my dog to agreed it was cut off and the grooming was awful I have been going here for years and I feel that we are not being treated like we should be The free thing they gave us was pill pockets so I can use it to give my dog her meds There should be restitution of some kind My dog now has one ear shorter than the other It has been over a week and my dogs ear is still not healed This is unacceptable and feel my dog should be compensated She will not let me near her ear , and probably won't want to go to the groomers now This has caused our family allot of heartache and feel pets smart is not doing right by a long time customer
Once the business contacts me and resolves the dispute then I will accept a responseI refuse to accept without having a resolution
Tell us why here
Vernon, the Store Leader offered this customer a third carpet cleaner at no charge and the cleaner at no chargeAll were picked up used and returnedThis is the resolution to this complaint
Sheri
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jessica R.***
Dear Ms***:I am sorry to hear that you are upset about ***’s last visit with the PetsHotel. I know that *** stayed with us from Saturday July 25th to Sunday August 2ndHe was not scheduled to have any play times or treats providedAlso, there were not any toys that were brought for
himWe provided daily monitoring as well as feedings and medications as instructed We pride ourselves on being the best care provider when entrusted with caring for anyone’s dogs or cats. When it was noticed that *** was irritating himself he was immediately brought over to Banfield to get checked. We then took care of the cost of the visit and medications, as well as, pull one of the inflatable collars off the shelf for him to use to prevent further irritation of the area I once again want to apologize that you felt ***’s stay was not handled well, but we did and always act in the best interest of the pet and did provide the services that were paid for during the entire stayI would like to offer you a $gift card to come buy some treats or toys for *** to use during the recovery process.Sincerely,*** ***Store Leader
Dear Ms***
THank you for contacting PetSmart. I was sorry to hear about your experience in our salon. I have shared your comments with our field management team and asked them to contact you. Our store would like to apologize in person and offer you a free groom
Thanks
Jessica
Dear MrKozusko,
Thank you for reaching out to PetSmart. I would be happy to look into this for you. Can you please email us the detail of your purchase? Specifically we need the store location and dates of purchase to [email protected]. We can work with our store to
see if we can assist with a refund
Sincerely,
Jessica
prior to contacting the Revdex.com I called their ccustomer service line once and
emailed them twice, each time I was given a number for my contact and told management would be in touch in 3-daysTo date I have never heard back from anyone which is the reason I filed a complaint with the Revdex.comTheir "management will be in touch" is a canned response from this company, they have the poorest customer assistance of any company I have ever dealt with
I do not accept this response because a $gift card at the store does not appropriately compensate me for the time, stress and pain I had to endure while taking care of my dogA gift card at the store is good for *** but does not address my own suffering from what happened
I received a call from them yesterday unfortunately I missed the callThere wasn't any message left so I wasn't sure as to who to speak toIf we could set up another call and I know whom to speak with that would be great
Hi ***,Thank you for reaching out to PetSmartSean from our eCommerce team attempted to reach out via phone but was unable to get through so he has reached out through email to gather more details so he can assist you with this issueYou may respond back at your convenienceSincerely,Coral
Dear *** ***,
Thank you for reaching out and expressing your concernI’m sorry to hear about your catsThe Store Leader at the *** ** PetSmart was able to get in touch with PCASPCAS will be in contact with you to offer treatment for your catsPlease feel free to contact the PetSmart
store at *** *or additional information
Sincerely,Krystal K***
Dear Ms***,
Thank you for contacting PetSmart regarding your PetsHotel bill. Based on the room type we show that the cost would have been nights at $and then an additional $for medication delievery fees. At this time we are not showing a refund of $is
due
Sincerely
Jessica
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Brenda B***
I guess the loopholes for big business continues. I won't shop PetsMart anymore for anything. They are too pricey to begin with and the don't offer any incentives for their card carrying customers
Hello ***,Thank you for taking the time to reach out to PetSmart, and I sincerely apologize for the inconvenience you have been through with your online orderI did hear back from our Management team today, which was from Daniel W***He informed me that you did receive your product, which is
so good to hearI apologize for what occurred with FedEx, and we realize that was very frustrating and should have never happenedI am also pleased to hear that you were offered a $appeasement on this order, which you do deserveIf you have any other concerns, please feel free to reach out and let me know.Sincerely,Sheri Pihl- Customer Care SpecialistPetSmart- ###-###-#### Ext***
Dear MrM***,
Thank you for informing us of your recent experience in our storeWe want our customers and pets to be delighted when they come into our store, and I regret our service fell short of your (and our) expectationsPlease be assured that your comments are important and that we are
committed to creating a positive experience for our customers.
We would appreciate having the opportunity to speak with you in more detail regarding this situationAgain, I apologize and I appreciate that you took the time to bring this important issue to our attentionI can be contacted directly at ***
We look forward to speaking to you soon
Sincerely,
Denise R***Store LeaderPetSmart East Colonial/Store #
When we originally reached out to Petsmart and called the number listed as a corporate contact number That person was on vacation lashed out for calling
That another person unknown to us wrote the Revdex.com stating the concern has been communicated to management, does not accomplish a resolution as communicating the concern is not the complaint Both we and the Revdex.com have communicated to Petsmart the concern So being told that the concern has been communicated accomplishes nothing newA simple resolution would be an apology from the executive who was so upset at us stating she was in upstate New York, the Catskills, with her son and was indignant that we would have dialed her number To be clear her number was listed publicly on the internet as a corporate contact number, and we we not deserving to e berated just for calling
Hi ***,Thank you for reaching out to PetSmartWe apologize for the trouble you experienced with our Black Friday saleI have escalated this to our ecommerce team and they have reached out to you via email on 1/31/informing you that we will honor the price for the cat tree you tried to
purchasePlease reply back at your earliest convenience so that we can get your order processedAgain, our apologies for the inconvenience this has caused.Sincerely,Coral
Hello ***,
Thanks for reaching out. I was sorry to hear about your experience in our salon. We have been in contact with our field leadership team and they have in turn attempted to reach out to you. Unfortunately, we have not been able to make contact with you to assist with
closing this matter out. At your earliest convenience please contact our store at ***
Thank you
Jessica
I am not interested in how many dogs are groomed, my dog had an inexperienced groomer working on her Of course they should pay the vet bill they are to blame, and the cut was embarrassing they shaved my dogs tail all off on a labradoodle The thing that also bothers me was they told me my dogs ears was like a human getting a paper cut Well that was a lie when my dogs ear finally stop bleeding I got to see the her ear a piece of her ear was cut off I was very upset when I saw that Even the vet that they sent my dog to agreed it was cut off and the grooming was awful I have been going here for years and I feel that we are not being treated like we should be The free thing they gave us was pill pockets so I can use it to give my dog her meds There should be restitution of some kind My dog now has one ear shorter than the other It has been over a week and my dogs ear is still not healed This is unacceptable and feel my dog should be compensated She will not let me near her ear , and probably won't want to go to the groomers now This has caused our family allot of heartache and feel pets smart is not doing right by a long time customer