Good afternoon *** ***, I wanted to follow up with you in regards to your Revdex.com Complaint from I apologize for this delay in following up with you, since you were expecting more follow up from PetSmartI did try reaching out to you on July 11th, which was yesterdayI left you a voice mail, so I hope that you received it.We recently did an Audit, and this is why your concern was brought up to usI realize that you had a very bad experience at our PetsHotel with your dog, NiyaI would like to extend a gift card offer to you.I would like to hear from you, so please reach out to me at your convenience. Thank you
[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***,
Thank you for contacting PetSmart. I was sorry to hear about your dog. I have been in contact with our ecommerce center. We do not show that the return labels/call tags that were issued were used If you have already mailed the product back, please contact our
call center at *** with any tracking information and we can ensure that a credit back to your credit card is applied
Sincerely,
Jessica
Dear MrB***,
Rita B*** has been in contact with you and as agreed to reimburse all vet billsPlease let Rita or myself know if there is anything else we can do
Thank you,
Lane J***
Hi there,I don't want to spend anything at Petsmart anymore or everNo one has contacted me with regards to my complaint via email or even through phoneWhat number is being used I'd like to know? There is absolutely no way that anyone has been in contact with me directly.Please provide a refund, if you would like to be in direct contact with me then email meIf you would like proof of purchase for the grooming I have no problem providing that information.***
Hi ***,Thank you for reaching out to PetSmartI was sorry to hear about the experience you had at our SalonAfter escalating this to the District Leader, she has informed me that she was able to contact you to discuss your concernsFeel free to reach back out to her if you have further
questions.Sincerely,Coral
Dear H***,
Thank you for your feedback. We have shared this with our field leadership team. They have assured me that they were able to locate your record and have worked with you to ensure a groom was performed
Thank you,
Jessica
Tom D M***,
Thank you for reaching out and expressing your concernEvery Salon has a temperature gauge and humidity gauge that is checked throughout the day to reassure the temperature stays at a comfortable level for the associates and petsThe Facilities team at the Phoenix Home Office also
keeps track and monitors the temperature in every storeA dehumidifier was recently added in this Salon to help it feel more comfortableThe District Leader, Donna S***, has tried to address your concerns and would like to continue doing soPlease return her phone call at your convenience to address your concerns
Krystal K*** | Investigator
Hi ***, Thank you for reaching out to PetSmartI was sorry to hear about the troubles with your online orderI have been in contact with our ecommerce team and they have notified me that they were able to assist you with your order. If you have further questions on this, please reach
out to us at 888-839-Sincerely, Coral
Thank you for conacting PetSmartI am sorry to hear about the troubles with your gift cardsOur treasury department has reached out to you in an attempt to help resolve your issuePlease reach out to them at *** so they can assist you further. Sincerely,***
Dear ***,Thank you for reaching out to PetSmart in regards to this urgent matterI have escalated your concern to our Risk Management company, Sedgwick that handles all our claimsStacy, who is the representative in charge of your claim has attempted to reach out to you on 8/30/2016,
9/07/and 9/14/in regards to this matter. Please feel free to contact her directly at *** *** (Toll Free: *** ***) for resolution.Please accept our apologies for any inconvenience this may have caused you. And, again, thank you for bringing this issue to our attention.Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI was sorry to hear about your experience at our PetsHotelOur store leadership team has informed me that the have called and left you a message in which you may return at your convenience to discuss your unsatisfactory visit.Thank
you,Coral
Dear Ms***,
Thank you for your feedback. I have reached out to our field leadership team. They have let me know that they have worked with you on returning the product
Sincerely,
***
Ms***,
I wanted to again offer our sincerest apology for the injury that *** incurred while in our care in the salon. Please rest assured that there is never a groom started by any PetSmart groomer with the intention of causing injury to the pets visiting our salon. We take
these matters seriously, apologize for any incontinence you have experienced, we will get a check processed for the amount of the vet bills and have them sent to your home addressYou should receive this check by this weekend
Thank you
Amanda F*
Dear ***,Thank you for reaching out to PetSmart in regards to your recent online order. Our online team notified me that they were able to reach out to you on 10/1/They also verified with PayPall today (10/4/2016) that the $charge has been voidedThanks again for taking the time
to reach out to us.Sincerely,Coral
Dear MsJosephs,Thank you for contacting ***. I was sorry to hear about your visit to our store. I was able to determine that our manager *** did reach out to you on July 2nd, to apologize and offer a gift card. If you do not receive the gift card by Monday July 13th please
reach out to us at ***@***.***.Sincerely,***
No thank you, this company engages in animal cruelty and massive fraud, along with other companies that sell pet suppliesIt does not need to use my personal information to engage in these ongoing, fraudulent business acts that it's not being pursued for
Tell us why here
HelloI have forwarded this Revdex.com complaint directly to our buyer and buyer coordinator for further assistance to assist with this Customer's concern, regarding this Bissell machine and the damage it has done to the Customer's carpetI asked them to reach out to Bisell directly and have someone call this Customer to discuss a resolutionI apologize for this delay and hoping we can allow another 24-hours to get resolution for this customer's complaint
Thank you,
Sheri P***- Customer Care Specialist
PetSmart
I did finally receive my refund but I had been charged for the item for over weeksThe customer service responses were more than frustratingOne would tell me to contact the store, the store told me to contact customer service, and there were several random customer service replies that didn't address anythingI was told by one associate that the order had been canceled and refunded and then the next response the associate told me that it was picked up So customer service was just making stuff up and telling me I was refunded when I wanted because I was never refunded thenNone of this should have ever happened
Good afternoon *** ***, I wanted to follow up with you in regards to your Revdex.com Complaint from I apologize for this delay in following up with you, since you were expecting more follow up from PetSmartI did try reaching out to you on July 11th, which was yesterdayI left you a voice mail, so I hope that you received it.We recently did an Audit, and this is why your concern was brought up to usI realize that you had a very bad experience at our PetsHotel with your dog, NiyaI would like to extend a gift card offer to you.I would like to hear from you, so please reach out to me at your convenience. Thank you
Dear Ms, ***,
Thanks for reachign outI have been in contact with our store who have assured me they have reloaded your card
Sincerely
Jessica
[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***,
Thank you for contacting PetSmart. I was sorry to hear about your dog. I have been in contact with our ecommerce center. We do not show that the return labels/call tags that were issued were used If you have already mailed the product back, please contact our
call center at *** with any tracking information and we can ensure that a credit back to your credit card is applied
Sincerely,
Jessica
Dear MrB***,
Rita B*** has been in contact with you and as agreed to reimburse all vet billsPlease let Rita or myself know if there is anything else we can do
Thank you,
Lane J***
Hi there,I don't want to spend anything at Petsmart anymore or everNo one has contacted me with regards to my complaint via email or even through phoneWhat number is being used I'd like to know? There is absolutely no way that anyone has been in contact with me directly.Please provide a refund, if you would like to be in direct contact with me then email meIf you would like proof of purchase for the grooming I have no problem providing that information.***
Hi ***,Thank you for reaching out to PetSmartI was sorry to hear about the experience you had at our SalonAfter escalating this to the District Leader, she has informed me that she was able to contact you to discuss your concernsFeel free to reach back out to her if you have further
questions.Sincerely,Coral
Dear H***,
Thank you for your feedback. We have shared this with our field leadership team. They have assured me that they were able to locate your record and have worked with you to ensure a groom was performed
Thank you,
Jessica
Tom D M***,
Thank you for reaching out and expressing your concernEvery Salon has a temperature gauge and humidity gauge that is checked throughout the day to reassure the temperature stays at a comfortable level for the associates and petsThe Facilities team at the Phoenix Home Office also
keeps track and monitors the temperature in every storeA dehumidifier was recently added in this Salon to help it feel more comfortableThe District Leader, Donna S***, has tried to address your concerns and would like to continue doing soPlease return her phone call at your convenience to address your concerns
Krystal K*** | Investigator
Hi ***, Thank you for reaching out to PetSmartI was sorry to hear about the troubles with your online orderI have been in contact with our ecommerce team and they have notified me that they were able to assist you with your order. If you have further questions on this, please reach
out to us at 888-839-Sincerely, Coral
Thank you for conacting PetSmartI am sorry to hear about the troubles with your gift cardsOur treasury department has reached out to you in an attempt to help resolve your issuePlease reach out to them at *** so they can assist you further. Sincerely,***
Dear ***,Thank you for reaching out to PetSmart in regards to this urgent matterI have escalated your concern to our Risk Management company, Sedgwick that handles all our claimsStacy, who is the representative in charge of your claim has attempted to reach out to you on 8/30/2016,
9/07/and 9/14/in regards to this matter. Please feel free to contact her directly at *** *** (Toll Free: *** ***) for resolution.Please accept our apologies for any inconvenience this may have caused you. And, again, thank you for bringing this issue to our attention.Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI was sorry to hear about your experience at our PetsHotelOur store leadership team has informed me that the have called and left you a message in which you may return at your convenience to discuss your unsatisfactory visit.Thank
you,Coral
Dear Ms***,
Thank you for your feedback. I have reached out to our field leadership team. They have let me know that they have worked with you on returning the product
Sincerely,
***
Ms***,
*
I wanted to again offer our sincerest apology for the injury that *** incurred while in our care in the salon. Please rest assured that there is never a groom started by any PetSmart groomer with the intention of causing injury to the pets visiting our salon. We take
these matters seriously, apologize for any incontinence you have experienced, we will get a check processed for the amount of the vet bills and have them sent to your home addressYou should receive this check by this weekend
Thank you
Amanda F
Dear ***,Thank you for reaching out to PetSmart in regards to your recent online order. Our online team notified me that they were able to reach out to you on 10/1/They also verified with PayPall today (10/4/2016) that the $charge has been voidedThanks again for taking the time
to reach out to us.Sincerely,Coral
Dear MsJosephs,Thank you for contacting ***. I was sorry to hear about your visit to our store. I was able to determine that our manager *** did reach out to you on July 2nd, to apologize and offer a gift card. If you do not receive the gift card by Monday July 13th please
reach out to us at ***@***.***.Sincerely,***
No thank you, this company engages in animal cruelty and massive fraud, along with other companies that sell pet suppliesIt does not need to use my personal information to engage in these ongoing, fraudulent business acts that it's not being pursued for
Tell us why here
HelloI have forwarded this Revdex.com complaint directly to our buyer and buyer coordinator for further assistance to assist with this Customer's concern, regarding this Bissell machine and the damage it has done to the Customer's carpetI asked them to reach out to Bisell directly and have someone call this Customer to discuss a resolutionI apologize for this delay and hoping we can allow another 24-hours to get resolution for this customer's complaint
Thank you,
Sheri P***- Customer Care Specialist
PetSmart
I did finally receive my refund but I had been charged for the item for over weeksThe customer service responses were more than frustratingOne would tell me to contact the store, the store told me to contact customer service, and there were several random customer service replies that didn't address anythingI was told by one associate that the order had been canceled and refunded and then the next response the associate told me that it was picked up So customer service was just making stuff up and telling me I was refunded when I wanted because I was never refunded thenNone of this should have ever happened