Hi ***,Thank you for reaching out to PetSmart in regards to your online orderI partnered with my eCommerce team and they let me know that a refund was submitted on February 15th, The transaction ID# *** can be used to verify this with your financial institutionChristina from our
eCommerce team has called and left a voicemail with these detailsPlease feel free to reach out to her directly with any concerns you may have.Sincerely,Coral
Dear Ms***,
Thank you for contacting PetSmart. I am sorry for your experience. The coupon does require that the purchase amount before shipping and tax be $for any online order. If you could email us the product information for the cans you are looking to buy
and the store number we can ensure that the store has proper stock. Additionally we will be having a site wide flash sale on July 7th which will offer sales on most food products. Our email address is ***@petsmart.com
Sincerley,
Jessica
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11593477, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
Dear MsMattes,
Thank you for contacting PetSmart. We are sorry that you have not recieved your DayCamp coupons. From our records it appears as though the email address we have on file was marked inactive due to emails not being opened. We have corrected the issue. We will
be sending you coupons for free DayCamp sessions and a gift card for the remaining days (our current coupons expire at the end of January)
Sincerely,
***
Mr***,Thank you for reaching out and expressing your concernI’m sorry to hear about your dogThe Store Manager at the *** ***, ** location will be in contact with you within the next couple of daysThe store will have your reimbursement check for the amount of $and will refund the groom.Thank you,***
Dear ***,
Thanks for reaching out. I was sorry to hear about your experience in our salon. I have spoken to our store manager Lonnie who assures me that he is actively working with you on a resolution
Thank youJessica
Dear Ms***,
Thank you for contacting PetSmart. We appreciate you taking the time to share your feedback. I have been in touch with the store who has assured me they have had the bathrooms fixed
Thank you again for reaching out to us
Sincerely,
jessica
Hello ***,Thank you for reaching out to us at PetSmart in regards to your poor experience with your dog, Penny at the PetsHotelI was very sorry to hear about this, since you wanted your dog to have a good stay and get the best of care at this PetsHotelI did hear back from the Assistant
PetsHotel Manager, who is AmandaShe told me that she did offer you your full refund along with a free camp, so I am very pleased to hear thisPlease let me know if there is anything else that we can do to assist you and we hope that you will continue to use our Services here at PetSmartThanks again for letting us know about this, and I will consider this a resolved complaint unless I hear back from youSheri P***-Customer Care SpecialistPetSmart* *** *** ***
Hello Daryl,
Thank you for contacting PetSmart. I do see your original request was made on 1/6/and no emails have been sent via our system since 2/6/if you have emails since that date please let us know. You can forward the emails to me at [email protected]. Again we would be happy to send you a $gift card for the inconvenience.
Sincerley,
Jessica
Dear MsB***,
Thank you for contacting PetSmart. PetSmart,Inc is not a licensed veterinarian and cannot sell prescription pet food tax exemptOnly Banfield Pet Hospitals, which are located in our store but a separate business, are licensed veterinarians and can sell the food tax free,
per Florida tax law. As a courtesy we will be sending you a $gift card for the inconvenience
Sincerely,
***
Hello ***,Thanks for reaching out to us at PetSmart regarding your Revdex.com complaint from several months ago, we appreciate your follon thisI have reached out to this same PetSmart store to reach Jeff, the Store LeaderI was able to speak to him today, and he will be reaching out to you in the next 24-hours to assist with your concernI apologize for this delayJeff will try to assist you with this, since he did remember your situation and would be more than happy to speak to you about this.Thank you.Sheri P***-Customer Care SpecialistPetSmart- *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi Jessica,I appreciate your response but as I told your Michael who called me, this is about addressing the
coupon you had online that no one wants to addressHe told me that based on our discussion, he would recommend that you honor the additional $that I should have received.Jessica, if this is the course of action you are going to pursue, gift cards, I will gladly accept $We are regular customers of yours now so I am not trying to be unreasonableThis way, you are spending less that $and I simply want to be as reasonable as I possibly can considering it was your coupon that I am asking for you to honorIt really should be $100.00.Thank you,***
Hi Michelle,I spoke to our store and district leadership and they mentioned that when they have spoken to you, they were not made aware of the veterinarian expenses. However, a member of our team will be in touch early next week to gather more details on your pet's injury.As far as the refund on the grooming, our records show that you were provided a full refund the same day of service.Sincerely,Coral
Dear Mr***,Thank you for reaching out and expressing your concernsI am sorry to hear about the illness to your petOur Store leader has been in contact with you and have come to the agreement of reimbursing half of the vet expensesThe store leader will contact you once your check has arrived
at the store for your pick upThank you,*** ***
We paid to use a Bissell carpet cleaner twiceThe third time we were giving a
carpet cleaner to use at no charge only after complaining about the use the first timeIt does not matter how many times the carpet are cleanedThe problem is because your company loaned out a machine that was broken on the first initial use on 04/The machine was not functioning as it should be and as a result it soaked the carpetsThe padding underneath the carpets absorbed the water that was not taken up and have started to smellWe complained about this the day we returned the machineThe property manager can verify that before we used your faulty machine there was no carpet odor present in our condoSince our return of the original machine your company removed the Bissell carpet cleaner from service acknowledging there was an issue and should have performed maintenance before loaning it outOur company is responsible to make sure the equipment that you loan out if functioning as it should be before loaning to a consumerBecause of this neglect our carpets on now damagedWe are open to have an associate from your store come by and verify this damage and odor to our carpets at anytimeWe have had maintenance come by to verify that the pads underneath the carpets is where the smell is coming fromWe were told that we need to accept responsibility for the damage by Vernon which is completely shockingWe didn't ask to be given a broken machineWe trusted your company was loaning us a functioning piece of equipment, and we were wrongYour company needs to take responsibility for not maintaining functioning equipment and accept the fact that you have a customer with ruined carpets as an effect of thatNot what we asked forOur carpets either need to be replaced or professionally cleaned
Dear MrJ***,
Thank you for contacting PetSmart. I was sorry to hear abut your store experience. We will be sending you a PetSmart gift card for $
Thank you
Jessica
Dear ***,
Thank you for reaching out to PetSmart. I was sorry to hear about your experience with our training class. Our store leadership team has been attempting to conact you but has nto been able to make contact. Please reach out to *** ** *** at your earliest
convenience to discuss further
Sincerely
***
Hi ***,Thank you for reaching out to PetSmart in regards to your online orderI partnered with my eCommerce team and they let me know that a refund was submitted on February 15th, The transaction ID# *** can be used to verify this with your financial institutionChristina from our
eCommerce team has called and left a voicemail with these detailsPlease feel free to reach out to her directly with any concerns you may have.Sincerely,Coral
Dear Ms***,
Thank you for contacting PetSmart. I am sorry for your experience. The coupon does require that the purchase amount before shipping and tax be $for any online order. If you could email us the product information for the cans you are looking to buy
and the store number we can ensure that the store has proper stock. Additionally we will be having a site wide flash sale on July 7th which will offer sales on most food products. Our email address is ***@petsmart.com
Sincerley,
Jessica
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11593477, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
Dear MsMattes,
Thank you for contacting PetSmart. We are sorry that you have not recieved your DayCamp coupons. From our records it appears as though the email address we have on file was marked inactive due to emails not being opened. We have corrected the issue. We will
be sending you coupons for free DayCamp sessions and a gift card for the remaining days (our current coupons expire at the end of January)
Sincerely,
***
Mr***,Thank you for reaching out and expressing your concernI’m sorry to hear about your dogThe Store Manager at the *** ***, ** location will be in contact with you within the next couple of daysThe store will have your reimbursement check for the amount of $and will refund the groom.Thank you,***
Dear ***,
Thanks for reaching out. I was sorry to hear about your experience in our salon. I have spoken to our store manager Lonnie who assures me that he is actively working with you on a resolution
Thank youJessica
Dear Ms***,
Thank you for contacting PetSmart. We appreciate you taking the time to share your feedback. I have been in touch with the store who has assured me they have had the bathrooms fixed
Thank you again for reaching out to us
Sincerely,
jessica
Hello ***,Thank you for reaching out to us at PetSmart in regards to your poor experience with your dog, Penny at the PetsHotelI was very sorry to hear about this, since you wanted your dog to have a good stay and get the best of care at this PetsHotelI did hear back from the Assistant
PetsHotel Manager, who is AmandaShe told me that she did offer you your full refund along with a free camp, so I am very pleased to hear thisPlease let me know if there is anything else that we can do to assist you and we hope that you will continue to use our Services here at PetSmartThanks again for letting us know about this, and I will consider this a resolved complaint unless I hear back from youSheri P***-Customer Care SpecialistPetSmart* *** *** ***
Hello Daryl,
Thank you for contacting PetSmart. I do see your original request was made on 1/6/and no emails have been sent via our system since 2/6/if you have emails since that date please let us know. You can forward the emails to me at [email protected]. Again we would be happy to send you a $gift card for the inconvenience.
Sincerley,
Jessica
Dear MsB***,
Thank you for contacting PetSmart. PetSmart,Inc is not a licensed veterinarian and cannot sell prescription pet food tax exemptOnly Banfield Pet Hospitals, which are located in our store but a separate business, are licensed veterinarians and can sell the food tax free,
per Florida tax law. As a courtesy we will be sending you a $gift card for the inconvenience
Sincerely,
***
Hello ***,Thanks for reaching out to us at PetSmart regarding your Revdex.com complaint from several months ago, we appreciate your follon thisI have reached out to this same PetSmart store to reach Jeff, the Store LeaderI was able to speak to him today, and he will be reaching out to you in the next 24-hours to assist with your concernI apologize for this delayJeff will try to assist you with this, since he did remember your situation and would be more than happy to speak to you about this.Thank you.Sheri P***-Customer Care SpecialistPetSmart- *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi Jessica,I appreciate your response but as I told your Michael who called me, this is about addressing the
coupon you had online that no one wants to addressHe told me that based on our discussion, he would recommend that you honor the additional $that I should have received.Jessica, if this is the course of action you are going to pursue, gift cards, I will gladly accept $We are regular customers of yours now so I am not trying to be unreasonableThis way, you are spending less that $and I simply want to be as reasonable as I possibly can considering it was your coupon that I am asking for you to honorIt really should be $100.00.Thank you,***
Hi Michelle,I spoke to our store and district leadership and they mentioned that when they have spoken to you, they were not made aware of the veterinarian expenses. However, a member of our team will be in touch early next week to gather more details on your pet's injury.As far as the refund on the grooming, our records show that you were provided a full refund the same day of service.Sincerely,Coral
Dear Mr***,Thank you for reaching out and expressing your concernsI am sorry to hear about the illness to your petOur Store leader has been in contact with you and have come to the agreement of reimbursing half of the vet expensesThe store leader will contact you once your check has arrived
at the store for your pick upThank you,*** ***
***
Thanks for reaching out. This should not be a problem. Our store would be happy to assist
thanks!
Jessica
We paid to use a Bissell carpet cleaner twiceThe third time we were giving a
carpet cleaner to use at no charge only after complaining about the use the first timeIt does not matter how many times the carpet are cleanedThe problem is because your company loaned out a machine that was broken on the first initial use on 04/The machine was not functioning as it should be and as a result it soaked the carpetsThe padding underneath the carpets absorbed the water that was not taken up and have started to smellWe complained about this the day we returned the machineThe property manager can verify that before we used your faulty machine there was no carpet odor present in our condoSince our return of the original machine your company removed the Bissell carpet cleaner from service acknowledging there was an issue and should have performed maintenance before loaning it outOur company is responsible to make sure the equipment that you loan out if functioning as it should be before loaning to a consumerBecause of this neglect our carpets on now damagedWe are open to have an associate from your store come by and verify this damage and odor to our carpets at anytimeWe have had maintenance come by to verify that the pads underneath the carpets is where the smell is coming fromWe were told that we need to accept responsibility for the damage by Vernon which is completely shockingWe didn't ask to be given a broken machineWe trusted your company was loaning us a functioning piece of equipment, and we were wrongYour company needs to take responsibility for not maintaining functioning equipment and accept the fact that you have a customer with ruined carpets as an effect of thatNot what we asked forOur carpets either need to be replaced or professionally cleaned
Dear MrJ***,
Thank you for contacting PetSmart. I was sorry to hear abut your store experience. We will be sending you a PetSmart gift card for $
Thank you
Jessica
Dear ***,
Thank you for reaching out to PetSmart. I was sorry to hear about your experience with our training class. Our store leadership team has been attempting to conact you but has nto been able to make contact. Please reach out to *** ** *** at your earliest
convenience to discuss further
Sincerely
***