I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I wish I never discovered this websitewhen the fall semester started in september I was ecstatic to visit tokyo my dream since 5th gradeI now realize my dream is crushed because of just flyI made the first mess up of not buying the ticket directly from the airline, however the issue was that I forgot to add jr to my last name on the ticketso the customer support team over and over again puts me on hold for hours, saying to me their on the line with air china and are going to solve this for meevery time, it was sorry sir you have no option but to cancel- over letters? understandable, but the cancellation is the tricky partthey told me ill get back 500$ out of 780$ and now they are telling me the airline will take away 400$ so ill get back 300$ onlyand to top it off, I have to pay them 100$ to get the refundThey destroyed a college freshmans dreami want them shut down, as they do NOT know how to operate professionallyThey are thievesI asked for a supervisor and the lady that constantly told me to cancel , cutting me off over and over, she freaked out and told me theres no supervisor and no email, no name, number, nothingjust told me to call back in hoursLet this be a heads up for anyone reading thisIm going through it now and it sucksBut I keep my head up
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money
I canceled my flight in January due to the *** Immigration Travel Ban*** and other airlines informed the public they would be refunding and waiving the cancellation fees for passengers on international flights which I had from NYC to YYZJustFly also reported they would issue full refundsI received my first portions of the refund of $in March after waiting a few weeksI was told initially I had to wait 6-weeks to obtain my refundSince my first portion of the refund, I have yet to obtain my second portion of the refund in the amount of $JustFly is informing me due to the restrictions of the inbound tickets from Toronto, I cannot get a refund but rather a creditThis information is inaccurate as I called *** who informed me that they did issue refunds without penalties and I was qualified to get my full refund, however JustFly was withholding the money and offering a credit insteadThis is a disgraceful company out to slaughter customers for pennie
We bought tickets from Houston Texas to Madrid Spain to fly from may 1st to May 15th, for $1,then we cancelled the tickets and paid a cancellation fee of $for the right to use our tickets within one year, then they asked for another $that we paid too to make the booking but now they say that we must finish our trip before April and they will not change our itinerary if is not within this dates they are just misleading the people in order to keep the money and charge extra for cancellation fees, and are not honoring the federal law that established the use of a ticket within a year period that in my case will finish in May 15thI paid total amount of $2,
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
I purchase a airline ticket 2/14/the website said the price was one amount and at check out the price was higherI called JustFly and the representative was rude and told me in order to have a seat on the plane you have to pay moreI asked her (Joanne) so when I purchase a plane ticket I don't have a seat on a plane unless I pay another fee, she said yesI asked to speak to a manager in the United States she said no and hung up the phone on meThey will not give me back my money and I just booked the ticket yesterdayNever again
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
The most inconsiderate thugs on the block hitting you up for more money because you have no choice in an emergencyMy husband was scheduled to travel this week and with his mom taking a bad turn with her health he had to change ticketsIt took attempts before anybody helpedThen they charged our card for for change of flight etcfew hours before travel they called him and told him he needs to pay more if he wants to keep his bookingWe had already paid airline and Justfly*** for booking change fees and flight fare differenceWell my husband said he will go to the check in counter and pay whatever differenceThey CANCELLED his booking inspite of knowing the change was made due to a medical emergency!! Since the airline had already charged the change of flight price, the airline honored the bookingDO NOT BOOK FLIGHTS with justfly*** ever! They will loot you on top of fees if they know you are desperate due to a family medical emergencyNo humanity
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
This entire site is a scamEvery time I have tried to book a flight, I get a notice saying that it isn't availableIncluding trying to book on the phoneI found my way to them through *** and have never experienced a more unreliable and fraudulent reservation system than this oneA complete joke and waste of time
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
I booked a flight to Vegas for July about a week agoI recently had to change the flight because we had to change the place we were going for personal reasonsI called Customer Service and was told if I cancel the flight for the 150$ I would receive a travel credit which I could use for another flight to our new destination, Myrtle Beach in the beginning of AugustI cancelled the flight and paid the 150$ fee and received a credit which it is only allowing me to use for a flight from Philadelphia to Vegas which I was told I could use it booming a different destinationI am extremely fed up that I had to pay the 150$ charge and it won’t let me change the destination!
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I wish I never discovered this websitewhen the fall semester started in september I was ecstatic to visit tokyo my dream since 5th gradeI now realize my dream is crushed because of just flyI made the first mess up of not buying the ticket directly from the airline, however the issue was that I forgot to add jr to my last name on the ticketso the customer support team over and over again puts me on hold for hours, saying to me their on the line with air china and are going to solve this for meevery time, it was sorry sir you have no option but to cancel- over letters? understandable, but the cancellation is the tricky partthey told me ill get back 500$ out of 780$ and now they are telling me the airline will take away 400$ so ill get back 300$ onlyand to top it off, I have to pay them 100$ to get the refundThey destroyed a college freshmans dreami want them shut down, as they do NOT know how to operate professionallyThey are thievesI asked for a supervisor and the lady that constantly told me to cancel , cutting me off over and over, she freaked out and told me theres no supervisor and no email, no name, number, nothingjust told me to call back in hoursLet this be a heads up for anyone reading thisIm going through it now and it sucksBut I keep my head up
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money
I canceled my flight in January due to the *** Immigration Travel Ban*** and other airlines informed the public they would be refunding and waiving the cancellation fees for passengers on international flights which I had from NYC to YYZJustFly also reported they would issue full refundsI received my first portions of the refund of $in March after waiting a few weeksI was told initially I had to wait 6-weeks to obtain my refundSince my first portion of the refund, I have yet to obtain my second portion of the refund in the amount of $JustFly is informing me due to the restrictions of the inbound tickets from Toronto, I cannot get a refund but rather a creditThis information is inaccurate as I called *** who informed me that they did issue refunds without penalties and I was qualified to get my full refund, however JustFly was withholding the money and offering a credit insteadThis is a disgraceful company out to slaughter customers for pennie
We bought tickets from Houston Texas to Madrid Spain to fly from may 1st to May 15th, for $1,then we cancelled the tickets and paid a cancellation fee of $for the right to use our tickets within one year, then they asked for another $that we paid too to make the booking but now they say that we must finish our trip before April and they will not change our itinerary if is not within this dates they are just misleading the people in order to keep the money and charge extra for cancellation fees, and are not honoring the federal law that established the use of a ticket within a year period that in my case will finish in May 15thI paid total amount of $2,
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
I would give it a negative , monthss into my reservations they up my charges by $
I purchase a airline ticket 2/14/the website said the price was one amount and at check out the price was higherI called JustFly and the representative was rude and told me in order to have a seat on the plane you have to pay moreI asked her (Joanne) so when I purchase a plane ticket I don't have a seat on a plane unless I pay another fee, she said yesI asked to speak to a manager in the United States she said no and hung up the phone on meThey will not give me back my money and I just booked the ticket yesterdayNever again
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
The most inconsiderate thugs on the block hitting you up for more money because you have no choice in an emergencyMy husband was scheduled to travel this week and with his mom taking a bad turn with her health he had to change ticketsIt took attempts before anybody helpedThen they charged our card for for change of flight etcfew hours before travel they called him and told him he needs to pay more if he wants to keep his bookingWe had already paid airline and Justfly*** for booking change fees and flight fare differenceWell my husband said he will go to the check in counter and pay whatever differenceThey CANCELLED his booking inspite of knowing the change was made due to a medical emergency!! Since the airline had already charged the change of flight price, the airline honored the bookingDO NOT BOOK FLIGHTS with justfly*** ever! They will loot you on top of fees if they know you are desperate due to a family medical emergencyNo humanity
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
This entire site is a scamEvery time I have tried to book a flight, I get a notice saying that it isn't availableIncluding trying to book on the phoneI found my way to them through *** and have never experienced a more unreliable and fraudulent reservation system than this oneA complete joke and waste of time
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
I booked a flight to Vegas for July about a week agoI recently had to change the flight because we had to change the place we were going for personal reasonsI called Customer Service and was told if I cancel the flight for the 150$ I would receive a travel credit which I could use for another flight to our new destination, Myrtle Beach in the beginning of AugustI cancelled the flight and paid the 150$ fee and received a credit which it is only allowing me to use for a flight from Philadelphia to Vegas which I was told I could use it booming a different destinationI am extremely fed up that I had to pay the 150$ charge and it won’t let me change the destination!
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***