Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
I have booked the flight from Washington Dulles Airport (IAD) to New Delhi International Airport (NDS) on May, The Booking reference number is 012-045-This booking is for June, The route was from Washington, DC(IAD) to Brussels (BRU) to Frankfurt (FRA) to DELHI (DEL)At the time of booking i.eon May, itself I called the Customer Cr of Justfly*** and asked the agent that I have Indian Passport and Valid US VisaIs there any other Transit Visa required or not, if yes, then I will not book this ticketHe replied that there is no Transit visa required for me to travel as I already have the Indian Passport and Valid US VisaTo re-confirm I again call on May, and asked the same questionI got the same reply that I am good to fly, I don't need any other visa to fly from US to India on same flightWhen I reached the Dulles Airport (IAD), Airlines authorities does not allow me to board the FlightAs per them I should have the transit vis
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united*** website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united*** directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy*** mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
I was online looking for tickets to fly to the Midwest ( last month my friend pd $for these tickets)I saw a special going to Springfield mo for $round trip if booked before midnight, it was 7pm California timeAfter much talk about it not being available for I asked for a supervisor (I had read what the special said to the lady I was talking to when she put me on hold to get a supervisor.) while on hold I checked the computer again and that special was no longer thereThe supervisor came on and said it was not valid & that a round trip ticket was and then she started adding other pricesI told her to just cancel the reservation & don't use the card I was going to cancel due to all the hasslesI was then told there were no refunds but I could pay more $ and use the ticket later, I declinedI asked for a refund again & was denied again, & noticed the $ was already taken outI called my bank to dispute but they said they could start the process
Hello Revdex.com, I called Just Fly to cancel a flight after having bought extra cancellation insurance for $The man helping me asked for a CALL BACK number and after requesting my reservation number, asked other questions and spent several minutes on the phone with me then said I was within their hour cancellation policy and the refund was applicable and would go back to my credit cardThe call was disconnected a little abruptly but I felt everything had gone smoothlyAfter checking my credit card statement a few weeks later I noticed the money hadn't been refunded, I called Just Fly to ask whyThey told me the call had been dropped and because I hadn't called back the money was not refundedAnd now they could do nothing about itI asked why was I asked for my number and why didn't anybody use that number to call me backI was encouraged to file an e-mail complaint for Just Fly to go under investigationI never received a reply after sending that e-mail nor confirmation the
bought roundtrip tickets for people,paid for the travel insurance and eat selection,all to justfly***.Two days later, I realized one passengers name is wrongI was advised to cancel the flight involving the passengers,thus I have to pay a penalty of $per person and $rebooking feePaid a total dollars I was old my total refund will be in the next billing cycle of my Visa cardMy sister rebooked the flight,paid for the travel insurance and seat selectionWhen my Visa statement came, I noticed they have not refunded the travel insurance and seat selection for the canceled flightWhen I inquired why it was not refunded, I was told I did not cancel it on timeI argued that the flight was already canceled and we bought another r travel insurance for a different flight number but same people and same itinerary from same source,jutfly I must have talked to them 15x and was promised I will get a refund in days,then hours, hrs and then hourstoday I was
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
Freeway robberyThey charge you for your airplane ticket, even when in their website a message says....."YOU REQUEST CAN NOT BE PROCESSED AT THIS TIME".Then when you complain of the charges, they charge you a cancellation feeNeither de representative or his supervisor can not CANCEL the feeDO NOT MAKEYOUR RESERVATIONS USING JUSTFLy
I had spoken with Justfly and was unable to get a refund for my flight tickets so I had to keep The tickets I had purchased instead of losing the $I had paid for these ticketsI chose this Justfly website over others I had looked at due to a section of the website showing that you could pick your seatI wanted a seat next to my wife and not be separated from her during the flightI have only flown a handfull of times and am unfamiliar with much of airline protocolRegardless of this, in the booking section of the Justfly website there is a section saying things such as don't get separated from your loved ones, that you can pick your seat, and a seating chart to pick your seatThere is no disclaimer saying the the airline will determine the seating arrangement at a later date or that you might not get what you selectedThis latter part only shows up after I made the purchaseI spoke with Justfly staff who claimed they called Delta and after this I called DeltaBoth Delta
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
ABSOLUTELY TERRIBLE! NEVER USE!
Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
I have booked the flight from Washington Dulles Airport (IAD) to New Delhi International Airport (NDS) on May, The Booking reference number is 012-045-This booking is for June, The route was from Washington, DC(IAD) to Brussels (BRU) to Frankfurt (FRA) to DELHI (DEL)At the time of booking i.eon May, itself I called the Customer C
r of Justfly*** and asked the agent that I have Indian Passport and Valid US VisaIs there any other Transit Visa required or not, if yes, then I will not book this ticketHe replied that there is no Transit visa required for me to travel as I already have the Indian Passport and Valid US VisaTo re-confirm I again call on May, and asked the same questionI got the same reply that I am good to fly, I don't need any other visa to fly from US to India on same flightWhen I reached the Dulles Airport (IAD), Airlines authorities does not allow me to board the FlightAs per them I should have the transit vis
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united*** website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united*** directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy*** mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
I was online looking for tickets to fly to the Midwest ( last month my friend pd $for these tickets)I saw a special going to Springfield mo for $round trip if booked before midnight, it was 7pm California timeAfter much talk about it not being available for I asked for a supervisor (I had read what the special said to the lady I was talking to when she put me on hold to get a supervisor.) while on hold I checked the computer again and that special was no longer thereThe supervisor came on and said it was not valid & that a round trip ticket was and then she started adding other pricesI told her to just cancel the reservation & don't use the card I was going to cancel due to all the hasslesI was then told there were no refunds but I could pay more $ and use the ticket later, I declinedI asked for a refund again & was denied again, & noticed the $ was already taken outI called my bank to dispute but they said they could start the process
Hello Revdex.com, I called Just Fly to cancel a flight after having bought extra cancellation insurance for $The man helping me asked for a CALL BACK number and after requesting my reservation number, asked other questions and spent several minutes on the phone with me then said I was within their hour cancellation policy and the refund was applicable and would go back to my credit cardThe call was disconnected a little abruptly but I felt everything had gone smoothlyAfter checking my credit card statement a few weeks later I noticed the money hadn't been refunded, I called Just Fly to ask whyThey told me the call had been dropped and because I hadn't called back the money was not refundedAnd now they could do nothing about itI asked why was I asked for my number and why didn't anybody use that number to call me backI was encouraged to file an e-mail complaint for Just Fly to go under investigationI never received a reply after sending that e-mail nor confirmation the
bought roundtrip tickets for people,paid for the travel insurance and eat selection,all to justfly***.Two days later, I realized one passengers name is wrongI was advised to cancel the flight involving the passengers,thus I have to pay a penalty of $per person and $rebooking feePaid a total dollars I was old my total refund will be in the next billing cycle of my Visa cardMy sister rebooked the flight,paid for the travel insurance and seat selectionWhen my Visa statement came, I noticed they have not refunded the travel insurance and seat selection for the canceled flightWhen I inquired why it was not refunded, I was told I did not cancel it on timeI argued that the flight was already canceled and we bought another r travel insurance for a different flight number but same people and same itinerary from same source,jutfly I must have talked to them 15x and was promised I will get a refund in days,then hours, hrs and then hourstoday I was
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
Freeway robberyThey charge you for your airplane ticket, even when in their website a message says....."YOU REQUEST CAN NOT BE PROCESSED AT THIS TIME".Then when you complain of the charges, they charge you a cancellation feeNeither de representative or his supervisor can not CANCEL the feeDO NOT MAKEYOUR RESERVATIONS USING JUSTFLy
I had spoken with Justfly and was unable to get a refund for my flight tickets so I had to keep The tickets I had purchased instead of losing the $I had paid for these ticketsI chose this Justfly website over others I had looked at due to a section of the website showing that you could pick your seatI wanted a seat next to my wife and not be separated from her during the flightI have only flown a handfull of times and am unfamiliar with much of airline protocolRegardless of this, in the booking section of the Justfly website there is a section saying things such as don't get separated from your loved ones, that you can pick your seat, and a seating chart to pick your seatThere is no disclaimer saying the the airline will determine the seating arrangement at a later date or that you might not get what you selectedThis latter part only shows up after I made the purchaseI spoke with Justfly staff who claimed they called Delta and after this I called DeltaBoth Delta
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
ABSOLUTELY TERRIBLE! NEVER USE!
Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua