This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Complete scam of a businessMy honeymoon was canceled the day before we were supposed to leave the countryFor week before our trip, I called them daily to see what was going on with my itineraryEvery day I was told it was an error, the issue had been escalated, a manager would call me back, an email would be sent to me within hours, etcI never received anything from themI repeatedly asked different reps where there office was located, they each had a different answerperson said Canada, person said ConnecticutThey were very obviously located in the Philippines, children could be heard in the background, the "supervisor" had the same voice as the hold messageWhen asked to speak to a supervisor, I would be placed on hold for FIFTY minutes before someone would return to the phoneAfter approx hours on the phone with them, they said I would be able to get a refund...in 6-weeksI had to file a claim with my bank to try to get the $1,back
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
Please do not use this service After receiving my flight confirmation, I noticed our return home date was wrongIt was not the date I had just booked It had been changed by their company The date booked for our return flight was suppose to be in October My confirmation email said it was Thanksgiving day As if I wouldnt have noticed that before confirming my flightsI called them, they told me it would cost an extra per person to change our return home flight After reading reviews, I realized this and many other negative things have happened to other people who used Justfly.comWhat a horrible company
I purchase airline tickets through Justfly***Justfly*** inaccurately listed my last name as MmayfieldThe correct spelling is MayfieldWhen I called Justfly***, the representatives said both that I and my wife would have to pay a $fee to correct each ticket, or a total fee of $I said that Justfly*** had made the mistake, and thus they should pay the feeThey claimed that I should have checked the itinerary they sent me immediately rather than three weeks later, and thus it was my mistakeThat doesn't seem right to meIn attempting to resolve the problems, I called Justfly*** several times and was put on hold for approximately minutes in totalEach time they representative said that he or she would transfer me to a supervisor, I rememained on the line for about minutes and then the called automatically went to the exit survey and said goodbyeThus, even though on two occasions, the representative promised to switch me to a supervisor, both times I ended up wi
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
If there is any other way for you to travel take it You will be terribly, horribly disappointed with JustFly In all my years, I have never had such terrible service They ended up keeping my $and kept saying: "We would LOVE to give you a REFUND but we must follow the rules of the airlines who will not permit us to do that And that, my friends, is a lot of ** They keep your money, put the complaint somewhere else, and could care less about their customers I would NEVER< NEVER< NEVER ever use JustFly again Take heed, take this warming and don't say no one told you Also you will not find a person who speaks English, all calls are from out of country This was a frightening experience for me and I do not want to repeat it DO NOT USE JUST FLY >>>> YOU HAVE BEEN WARNED
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
We booked a business class flight with justfly online and was advised it was cancelled due to an incorrect billing addressAfter calling them in to inquire we were transferred to an agent who advised they had a cheaper ticket than the advertised fair for the same itineraryWhen flying we discovered that the flight had bee changed to a mixed class ticket though no confirmation was given that this was being doneWe had the same itinerary advised the agent the price of the previous reservation and she confirmed it’s the same flights at a cheaper priceWhen we called multiple times to advise justfly about the mistake they refused to take responsibility or change the flight to the original business class as well as to take the difference if need beBe aware of this company it is a fraud that uses fake gimmicks and does not take accountabilityEasier to book directly with the airlinehours of multiple calls on hold and very rude supervisors especially ***
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Complete scam of a businessMy honeymoon was canceled the day before we were supposed to leave the countryFor week before our trip, I called them daily to see what was going on with my itineraryEvery day I was told it was an error, the issue had been escalated, a manager would call me back, an email would be sent to me within hours, etcI never received anything from themI repeatedly asked different reps where there office was located, they each had a different answerperson said Canada, person said ConnecticutThey were very obviously located in the Philippines, children could be heard in the background, the "supervisor" had the same voice as the hold messageWhen asked to speak to a supervisor, I would be placed on hold for FIFTY minutes before someone would return to the phoneAfter approx hours on the phone with them, they said I would be able to get a refund...in 6-weeksI had to file a claim with my bank to try to get the $1,back
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
Please do not use this service After receiving my flight confirmation, I noticed our return home date was wrongIt was not the date I had just booked It had been changed by their company The date booked for our return flight was suppose to be in October My confirmation email said it was Thanksgiving day As if I wouldnt have noticed that before confirming my flightsI called them, they told me it would cost an extra per person to change our return home flight After reading reviews, I realized this and many other negative things have happened to other people who used Justfly.comWhat a horrible company
I purchase airline tickets through Justfly***Justfly*** inaccurately listed my last name as MmayfieldThe correct spelling is MayfieldWhen I called Justfly***, the representatives said both that I and my wife would have to pay a $fee to correct each ticket, or a total fee of $I said that Justfly*** had made the mistake, and thus they should pay the feeThey claimed that I should have checked the itinerary they sent me immediately rather than three weeks later, and thus it was my mistakeThat doesn't seem right to meIn attempting to resolve the problems, I called Justfly*** several times and was put on hold for approximately minutes in totalEach time they representative said that he or she would transfer me to a supervisor, I rememained on the line for about minutes and then the called automatically went to the exit survey and said goodbyeThus, even though on two occasions, the representative promised to switch me to a supervisor, both times I ended up wi
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
If there is any other way for you to travel take it You will be terribly, horribly disappointed with JustFly In all my years, I have never had such terrible service They ended up keeping my $and kept saying: "We would LOVE to give you a REFUND but we must follow the rules of the airlines who will not permit us to do that And that, my friends, is a lot of ** They keep your money, put the complaint somewhere else, and could care less about their customers I would NEVER< NEVER< NEVER ever use JustFly again Take heed, take this warming and don't say no one told you Also you will not find a person who speaks English, all calls are from out of country This was a frightening experience for me and I do not want to repeat it DO NOT USE JUST FLY >>>> YOU HAVE BEEN WARNED
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
We booked a business class flight with justfly online and was advised it was cancelled due to an incorrect billing addressAfter calling them in to inquire we were transferred to an agent who advised they had a cheaper ticket than the advertised fair for the same itineraryWhen flying we discovered that the flight had bee changed to a mixed class ticket though no confirmation was given that this was being doneWe had the same itinerary advised the agent the price of the previous reservation and she confirmed it’s the same flights at a cheaper priceWhen we called multiple times to advise justfly about the mistake they refused to take responsibility or change the flight to the original business class as well as to take the difference if need beBe aware of this company it is a fraud that uses fake gimmicks and does not take accountabilityEasier to book directly with the airlinehours of multiple calls on hold and very rude supervisors especially ***