When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
This website advertises very cheap flight ticketWhen I booked a ticket in this website, I found that it charges $more than the price listed in the searchHowever, there is no customer service in the websiteAfter one day, I think I need cancel my order, I find there is a $cancellation fee, but I could not contact with the website, tooSo I did not cancel it at this timeNow when I log in this website and find that the cancellation fee increased to $150, but I cannot contact a representativeIn afraid of charging more cancellation fee, I cancelled my orderThere is no customer service in this website, no telephone, no online chat, the customer could not do anything if a problem happensI don't know why they charge so much of cancellation fee, and it increase rapidly
Justfly.com promised a credit for having to cancel a flight we booked on their siteTheir customer service said if we canceled the flight before it departed, we'd receive a credit to use for future travelAfter speaking with three different customer service representatives and given different solutions and explanations for each, we've never received the credit or a possible solution to the problem
I booked a fly ticket from JustFly*** on July 2, 2017,Confirmation number is *** But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative*** corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from *** ** *** that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
Cannot believe what a joke this company is!! I booked one way tickets From CA to Las Vegas, NVWhen I received the confirmation email with my itinerary it had the flights flippedthe arrival and departure cities were completely backwards from what I booked! I called them immediately to fix the problemThey said they could only cancel the reservation and then re-book itHowever they wanted to charge a PER ticket cancellation fee! I am frustrated and agreed to the cancellation fee since they were not going to help meThey said I was going to get a full refund of the price of the tickets within business daysI called them today to inquired about my refund since it has been a month nowThey took their cancellation fee the day I cancelled but I haven't received my refund yetThe representative on the phone asked my if I have contacted my back to ask about this refund Of course I had been looking in my account waiting on the refund for weeks now so I told them yesNext he asks me to go ahead and SEND IN MY BANK STATEMENTS?!?!?!? Said they needed MY bank statement to make sure I hadn't received the refund already!?!?! DO NOT USE THIS COMPANY AND DO NOT PROVIDE THEM ANY PERSONAL DOCUMENTATION!
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
I booked airline tickets with justfly.comfor my once in a lifetime vacation to Alaska with my family BIG MISTAKE! After paying the nonrefundable fare, the company changed our flights to include a hour layover which basically excluded of my family members from going Then they told me they would only refund the outgoing flight, because they initiated the changeI informed them that if they could not go, then they could not returnI stayed on the line around hours explaining this to them Then after they sent me confirmation, we were returning from Alaska , at the airport returning home we find out they have cancelled our return flights After staying on the phone at the airport with them for over hours total, on frequent long holds, they got us other flights, but made us pay for them up front and said they would refund the cancelled ones in 6-weeks ( the flights they cancelled) We were at their mercy Pay or be stranded in Canada unable to return home in a timely manner This just happen a day ago, so I guess I'll see if I ever get my money backI won't hold my breath Please beware of this "company" Thank-you
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
If I could have given them stars I would have! You just cant make this stuff up, what my experience wasBought ticket from Charlotte to Cleveland with a layover in Washington DC***) no biggy right? I have no problem with a layover with my flights reallyBUT - It is a definite biggy to arrive at my layover airport, (***) only to find out JustFLY had booked the second part of my flight from another airport (***)...an hour awayWell isnt this specialUnited wanted to charge me $to put me on another flightI guess the fact I am in a wheelchair, with COPD and trying to get home to a family member just out of colon cancer surgery, (crying) helped United put me on a staflight hours laterTHANK YOU UnitedJust Fly may work for some, but I know I and my family will NEVER fly with them !! Nameste' all
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case
Very disappointed!
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I booked a flight with JustFly.com on 8/26/I paid an extra $fee for the right to cancel "without subjecting you to our standard administrative cancellation fees" (according to their terms and conditionsThe agents I talked with can barely speak EnglishI ended up needing to cancel the flightI was told when I cancelled the flight, that there was a $cancellation feeI agued, but they were firmI paid the feeThey stated that they did not refund the money for the flight but would give me a credit that I could use for up to one yearIt had to be for the same person and the same destinationThe girl kept stressing to me that the credit would only be available for one yearShe stated that hours after this call and cancellation, I would receive an email confirming the cancellation and creditI could then re-book the flight anytime after that hoursI waited hrs and never received an emailI checked my account with JustFly.com and the flight had not been cance
NEVER BUY FROM JUSTFLY!! Absolutely terrible customer service, they refuse to make simple changes or stick to their original word, specifically the “supervisor” *** that is extremely rude & doesn’t let the customer talkThey told us they would be able to make a simple name change & after sending them my personal information & passport trusting this would fix the issue they wanted to charge us an additional $& they never told us there would be a chargeIf I could give them -stars I would because this is the worst company I’ve ever had to deal withAfter reading reviews of others who have had terrible experiences with them we are having to change our card information to prevent this fraudulent company from charging our card without our consentAgain NEVER buy from Justfly!!! It’s way better to buy from a real airline even if it is a little more expensive
I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
I've called multiple times to change a flight and customer service have told me they cannot locate an adjusted fare to change the dateWhen I called the airline company, they told me specifically that JustFly can adjust the date to the desired date and that there would be a change fee, which I am fine withJustFly continues to tell me they cannot change the date although the airline company says they canIt feels like JustFly does not want to change the date because they will not receive reimbursement
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
This website advertises very cheap flight ticketWhen I booked a ticket in this website, I found that it charges $more than the price listed in the searchHowever, there is no customer service in the websiteAfter one day, I think I need cancel my order, I find there is a $cancellation fee, but I could not contact with the website, tooSo I did not cancel it at this timeNow when I log in this website and find that the cancellation fee increased to $150, but I cannot contact a representativeIn afraid of charging more cancellation fee, I cancelled my orderThere is no customer service in this website, no telephone, no online chat, the customer could not do anything if a problem happensI don't know why they charge so much of cancellation fee, and it increase rapidly
Justfly.com promised a credit for having to cancel a flight we booked on their siteTheir customer service said if we canceled the flight before it departed, we'd receive a credit to use for future travelAfter speaking with three different customer service representatives and given different solutions and explanations for each, we've never received the credit or a possible solution to the problem
I booked a fly ticket from JustFly*** on July 2, 2017,Confirmation number is *** But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative*** corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from *** ** *** that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
Cannot believe what a joke this company is!! I booked one way tickets From CA to Las Vegas, NVWhen I received the confirmation email with my itinerary it had the flights flippedthe arrival and departure cities were completely backwards from what I booked! I called them immediately to fix the problemThey said they could only cancel the reservation and then re-book itHowever they wanted to charge a PER ticket cancellation fee! I am frustrated and agreed to the cancellation fee since they were not going to help meThey said I was going to get a full refund of the price of the tickets within business daysI called them today to inquired about my refund since it has been a month nowThey took their cancellation fee the day I cancelled but I haven't received my refund yetThe representative on the phone asked my if I have contacted my back to ask about this refund Of course I had been looking in my account waiting on the refund for weeks now so I told them yesNext he asks me to go ahead and SEND IN MY BANK STATEMENTS?!?!?!? Said they needed MY bank statement to make sure I hadn't received the refund already!?!?! DO NOT USE THIS COMPANY AND DO NOT PROVIDE THEM ANY PERSONAL DOCUMENTATION!
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
I booked airline tickets with justfly.comfor my once in a lifetime vacation to Alaska with my family BIG MISTAKE! After paying the nonrefundable fare, the company changed our flights to include a hour layover which basically excluded of my family members from going Then they told me they would only refund the outgoing flight, because they initiated the changeI informed them that if they could not go, then they could not returnI stayed on the line around hours explaining this to them Then after they sent me confirmation, we were returning from Alaska , at the airport returning home we find out they have cancelled our return flights After staying on the phone at the airport with them for over hours total, on frequent long holds, they got us other flights, but made us pay for them up front and said they would refund the cancelled ones in 6-weeks ( the flights they cancelled) We were at their mercy Pay or be stranded in Canada unable to return home in a timely manner This just happen a day ago, so I guess I'll see if I ever get my money backI won't hold my breath Please beware of this "company" Thank-you
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
If I could have given them stars I would have! You just cant make this stuff up, what my experience wasBought ticket from Charlotte to Cleveland with a layover in Washington DC***) no biggy right? I have no problem with a layover with my flights reallyBUT - It is a definite biggy to arrive at my layover airport, (***) only to find out JustFLY had booked the second part of my flight from another airport (***)...an hour awayWell isnt this specialUnited wanted to charge me $to put me on another flightI guess the fact I am in a wheelchair, with COPD and trying to get home to a family member just out of colon cancer surgery, (crying) helped United put me on a staflight hours laterTHANK YOU UnitedJust Fly may work for some, but I know I and my family will NEVER fly with them !! Nameste' all
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case
Very disappointed!
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I booked a flight with JustFly.com on 8/26/I paid an extra $fee for the right to cancel "without subjecting you to our standard administrative cancellation fees" (according to their terms and conditionsThe agents I talked with can barely speak EnglishI ended up needing to cancel the flightI was told when I cancelled the flight, that there was a $cancellation feeI agued, but they were firmI paid the feeThey stated that they did not refund the money for the flight but would give me a credit that I could use for up to one yearIt had to be for the same person and the same destinationThe girl kept stressing to me that the credit would only be available for one yearShe stated that hours after this call and cancellation, I would receive an email confirming the cancellation and creditI could then re-book the flight anytime after that hoursI waited hrs and never received an emailI checked my account with JustFly.com and the flight had not been cance
NEVER BUY FROM JUSTFLY!! Absolutely terrible customer service, they refuse to make simple changes or stick to their original word, specifically the “supervisor” *** that is extremely rude & doesn’t let the customer talkThey told us they would be able to make a simple name change & after sending them my personal information & passport trusting this would fix the issue they wanted to charge us an additional $& they never told us there would be a chargeIf I could give them -stars I would because this is the worst company I’ve ever had to deal withAfter reading reviews of others who have had terrible experiences with them we are having to change our card information to prevent this fraudulent company from charging our card without our consentAgain NEVER buy from Justfly!!! It’s way better to buy from a real airline even if it is a little more expensive
I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
I've called multiple times to change a flight and customer service have told me they cannot locate an adjusted fare to change the dateWhen I called the airline company, they told me specifically that JustFly can adjust the date to the desired date and that there would be a change fee, which I am fine withJustFly continues to tell me they cannot change the date although the airline company says they canIt feels like JustFly does not want to change the date because they will not receive reimbursement
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer