I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
The tavel agency, JustFly*** switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly*** told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly*** said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly*** could not provide considerate service for an issue sprung by both***
On July 8, I had the most devastating experience in booking air travelDuring my search for discount tickets to Toronto ,I came upon Just FlyThe fares seemed great compared to booking directly with the airlines so I decided to book with them.First to begin with the agent did not speak English nor understood English wellI spent approximately repeating and spelling my name.After giving her dates and destination,she did not hesitate to ask for credit card information,which I gave her.Since I would be travelling with my years old granddaughter , I asked for a breakdown in the return faresThe return fare quoted to me did not match the online faresThe agent asked me to hold for her to check the systemI sensed something was wrong and asked her to cancelShe spent some time trying to convince me not to cancelWhen I insisted she said I must cancel before midnight to receive a refundShe informed me she could not do the cancellation but would direct me to customer serviceIsaid to her," you just made the reservation for me minutes ago", this was 10pmShe left me holding on until midnight ( I wanted to beat the mn deadline),no one came on the line so I hung up and asked my husband to contact Capital One and cancel.An email was sent to me with only a one way flight whereas I assumed I had purchased a return fareEarly this morning 8/9/I called Just Fly again re cancellation and was told I must pay $When I insisted that I asked to cancel immediately after booking because there were discrepancies ,I was put on another minutes hold This agent said I would be billed $75.00.My credit card company refused to pay.For all my years of buying airline tickets , I have never had such an experienceJust Fly should be shut down
I have dealt with JUSTFL*** for the past week trying to get my departure flight changed so I do not miss my connecting flight to Thailand Repeatedly I have been put on hold, told that changes would take 24-hours its been hours since my initial request I have yet to get a clear answer on why my flight has not been changedI even had the airline representative (China Eastern Airlines) in a conference call with JustFly only to be put on hold without notice causing me to hang up JustFly had said they received the code to waive fees for the change yet the change to book my flight has not been made I was lead to believe that was the hold up since they were waiting for approval I am aware that the flight is available They refuse to let me speak with someone to get more information and have continued to ask me to wait I have never run across a vendor that took 5+ days to fix a flight I will never again just JustFly and will continue to advocate to others not to use JustFly as well I have also sent feed back to search engines such as Kayak, Momondo, and Sky Scanner to remove JustFly from their query for flight searches I will never again book through 3rd party vendors The small cost difference is not worth the trouble that I have and still am going through
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
I recently purchased a plane ticket through JustFly with Air New ZealandExtenuating circumstances have caused me to be unable to use the flight I purchasedI have tried to cancel the flight and get a refund numerous times, but have been unsuccessful due to poor business practicesThe first time I called Air New Zealand (on Wednesday Nov 2016) I was told that they would be happy to process my refund request, but I needed to cancel through JustFly because that's where I bookedI called JustFly (on Wednesday Nov 2016) I was told that my ticket was refundable and the associate began the refund/cancellation processA $change fee for JustFly was placed on my account, and I was told that I would have to pay a $cancellation fee to Air New Zealand in addition, which I agreed toThen, the associate came back and said actually only one of my tickets was refundable and that they don't do partial refundsI called JustFly later that night again, and spoke with a supervisor name
I purchased a flight through this company back on June 16, I was supposed to fly from San Francisco to Berlin today (9-27) at 1:I received an email two days ago about my upcoming flight and to check in along with the flight informationEverything was good to goHowever, when I went to check in the airline said they were unable to check me in onlineI checked my itenersry on the airline website and it was still currentThe next day (morning of the flight) I tried again, still no luckCouldn't get through to airline, and my flight didn't show up on departure listI called justfly*** and they told me my flight was still good to go and leaving at the same timeI insisted I was unable to get through to the airline or check in and I asked them to follow up with the airlineThey put me on hold, and a few minutes later told me the airline went bankrupt and had cancelled my flightI was very upset, as o was set to leave in hoursI asked why I was never notified by justfly
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
This is a fly by night scamI wish I could give them minus stars Booked tickets and wanted to postpone it, had to pay additional $Now I cannot use the credit, plus they keep hanging up on meGave me a run around for over hoursBest thing file a dispute with credit card company
I have spoken with Just Fly several timesAll to no availThe most recent was when I cancelled a flight on 11/22/at around pm with ***I said I had to cancel our flights on British Airways*** stated he could issue me a refund credit of less cancellation fee and that I would be notified by email within hoursI received no emailI received no credit, INSTEAD I GOT CHARGED AN ADDITIONAL DOLLARS on my credit cardThese guys are scammers! I called again today 12/01/and talked with Misha at round pm she said she would send me an email confirming my refund of 1917.42,, INSTEAD SHE SENT ME A BILL FOR DOLLARSI would appreciate a reversal of the $and a credit of
I have worst experience with justfly.com
First Part
I booked flight ticket from Hyderabad to ChicagoThere is layover in DelhiJustfly.com canceled my Delhi to Chicago without notify me the reasonWhen I reached airport I am surprised to know that my ticket is canceledAll my travel plans messed up
Second Part
I called total times to resolve this problemNo one solved the problem, it is their mistake to cancel my ticket, so they have to fix iti spent hours being on hold in the above mention timesIt plays a weird music while I am holdIt goes like thisYou tell you digit travel number, they will keep you on hold for minsThen ask you to confirm your billing address callback number and tell they verify the itenaryOn hold another minsThen they will ask your problemThen again on hold for minsThey will they are still checking in their stillOn hold for minsThen they will say they are talking with traveling partnerAgain mins holdthen they will say you have to pay some fee (which is usually unacceptable price solution.)You will argueThen they say they will check with supervisorOn hold for mins againAfter sometimenobody responds and your call will be disconnectedThey check play all this drama to avoid providing some solution to you
That is how you can spend your entire day and night expecting a solution from themAnd eventually your mobile phone run out of chargeYou will call againthen it will be new person (or same person with different name)You will need to do all the above mentioned second part for one more dayBut you wont get any solutionBest of luck
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I booked a Phone Fare Special roundtrip ticket this morning on JustFly***It took minutes for me to give the agent all the correct information and have him repeat itWhen I got my itinerary I noticed that my last name was spelled incorrectly so I immediately calledThe agent I reached told me it would be a $charge for them to correct the spelling of my last nameAs you can imagine I told her this was unacceptable as they had managed to spell the name right when submitting my credit card charges which had already gone throughShe then put me on hold for about one hour while she contacted British Airways about fixing thisWhen she finally came back on line she told me that BA would fix the name spelling but since the date of the flight is so far out, they would not get to it for some timeShe could not tell me when, or if, this would be done timely and she could not tell me that JustFly would incur any charges for THEIR mistakeShe then told me that I could just cancel my
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
The tavel agency, JustFly*** switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly*** told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly*** said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly*** could not provide considerate service for an issue sprung by both***
On July 8, I had the most devastating experience in booking air travelDuring my search for discount tickets to Toronto ,I came upon Just FlyThe fares seemed great compared to booking directly with the airlines so I decided to book with them.First to begin with the agent did not speak English nor understood English wellI spent approximately repeating and spelling my name.After giving her dates and destination,she did not hesitate to ask for credit card information,which I gave her.Since I would be travelling with my years old granddaughter , I asked for a breakdown in the return faresThe return fare quoted to me did not match the online faresThe agent asked me to hold for her to check the systemI sensed something was wrong and asked her to cancelShe spent some time trying to convince me not to cancelWhen I insisted she said I must cancel before midnight to receive a refundShe informed me she could not do the cancellation but would direct me to customer serviceIsaid to her," you just made the reservation for me minutes ago", this was 10pmShe left me holding on until midnight ( I wanted to beat the mn deadline),no one came on the line so I hung up and asked my husband to contact Capital One and cancel.An email was sent to me with only a one way flight whereas I assumed I had purchased a return fareEarly this morning 8/9/I called Just Fly again re cancellation and was told I must pay $When I insisted that I asked to cancel immediately after booking because there were discrepancies ,I was put on another minutes hold This agent said I would be billed $75.00.My credit card company refused to pay.For all my years of buying airline tickets , I have never had such an experienceJust Fly should be shut down
I have dealt with JUSTFL*** for the past week trying to get my departure flight changed so I do not miss my connecting flight to Thailand Repeatedly I have been put on hold, told that changes would take 24-hours its been hours since my initial request I have yet to get a clear answer on why my flight has not been changedI even had the airline representative (China Eastern Airlines) in a conference call with JustFly only to be put on hold without notice causing me to hang up JustFly had said they received the code to waive fees for the change yet the change to book my flight has not been made I was lead to believe that was the hold up since they were waiting for approval I am aware that the flight is available They refuse to let me speak with someone to get more information and have continued to ask me to wait I have never run across a vendor that took 5+ days to fix a flight I will never again just JustFly and will continue to advocate to others not to use JustFly as well I have also sent feed back to search engines such as Kayak, Momondo, and Sky Scanner to remove JustFly from their query for flight searches I will never again book through 3rd party vendors The small cost difference is not worth the trouble that I have and still am going through
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
I recently purchased a plane ticket through JustFly with Air New ZealandExtenuating circumstances have caused me to be unable to use the flight I purchasedI have tried to cancel the flight and get a refund numerous times, but have been unsuccessful due to poor business practicesThe first time I called Air New Zealand (on Wednesday Nov 2016) I was told that they would be happy to process my refund request, but I needed to cancel through JustFly because that's where I bookedI called JustFly (on Wednesday Nov 2016) I was told that my ticket was refundable and the associate began the refund/cancellation processA $change fee for JustFly was placed on my account, and I was told that I would have to pay a $cancellation fee to Air New Zealand in addition, which I agreed toThen, the associate came back and said actually only one of my tickets was refundable and that they don't do partial refundsI called JustFly later that night again, and spoke with a supervisor name
I purchased a flight through this company back on June 16, I was supposed to fly from San Francisco to Berlin today (9-27) at 1:I received an email two days ago about my upcoming flight and to check in along with the flight informationEverything was good to goHowever, when I went to check in the airline said they were unable to check me in onlineI checked my itenersry on the airline website and it was still currentThe next day (morning of the flight) I tried again, still no luckCouldn't get through to airline, and my flight didn't show up on departure listI called justfly*** and they told me my flight was still good to go and leaving at the same timeI insisted I was unable to get through to the airline or check in and I asked them to follow up with the airlineThey put me on hold, and a few minutes later told me the airline went bankrupt and had cancelled my flightI was very upset, as o was set to leave in hoursI asked why I was never notified by justfly
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
Customer service is not helpful at all their refund process is not reasonable to wait for 6-weeks
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
This is a fly by night scamI wish I could give them minus stars Booked tickets and wanted to postpone it, had to pay additional $Now I cannot use the credit, plus they keep hanging up on meGave me a run around for over hoursBest thing file a dispute with credit card company
I have spoken with Just Fly several timesAll to no availThe most recent was when I cancelled a flight on 11/22/at around pm with ***I said I had to cancel our flights on British Airways*** stated he could issue me a refund credit of less cancellation fee and that I would be notified by email within hoursI received no emailI received no credit, INSTEAD I GOT CHARGED AN ADDITIONAL DOLLARS on my credit cardThese guys are scammers! I called again today 12/01/and talked with Misha at round pm she said she would send me an email confirming my refund of 1917.42,, INSTEAD SHE SENT ME A BILL FOR DOLLARSI would appreciate a reversal of the $and a credit of
I have worst experience with justfly.com
First Part
I booked flight ticket from Hyderabad to ChicagoThere is layover in DelhiJustfly.com canceled my Delhi to Chicago without notify me the reasonWhen I reached airport I am surprised to know that my ticket is canceledAll my travel plans messed up
Second Part
I called total times to resolve this problemNo one solved the problem, it is their mistake to cancel my ticket, so they have to fix iti spent hours being on hold in the above mention timesIt plays a weird music while I am holdIt goes like thisYou tell you digit travel number, they will keep you on hold for minsThen ask you to confirm your billing address callback number and tell they verify the itenaryOn hold another minsThen they will ask your problemThen again on hold for minsThey will they are still checking in their stillOn hold for minsThen they will say they are talking with traveling partnerAgain mins holdthen they will say you have to pay some fee (which is usually unacceptable price solution.)You will argueThen they say they will check with supervisorOn hold for mins againAfter sometimenobody responds and your call will be disconnectedThey check play all this drama to avoid providing some solution to you
That is how you can spend your entire day and night expecting a solution from themAnd eventually your mobile phone run out of chargeYou will call againthen it will be new person (or same person with different name)You will need to do all the above mentioned second part for one more dayBut you wont get any solutionBest of luck
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I booked a Phone Fare Special roundtrip ticket this morning on JustFly***It took minutes for me to give the agent all the correct information and have him repeat itWhen I got my itinerary I noticed that my last name was spelled incorrectly so I immediately calledThe agent I reached told me it would be a $charge for them to correct the spelling of my last nameAs you can imagine I told her this was unacceptable as they had managed to spell the name right when submitting my credit card charges which had already gone throughShe then put me on hold for about one hour while she contacted British Airways about fixing thisWhen she finally came back on line she told me that BA would fix the name spelling but since the date of the flight is so far out, they would not get to it for some timeShe could not tell me when, or if, this would be done timely and she could not tell me that JustFly would incur any charges for THEIR mistakeShe then told me that I could just cancel my