On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
On 06/19/My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
JustFly advertises "hour cancellation" but then charges you for cancelling it within hoursI cancelled one flight that was $and they charged me $for cancellationThis is deceptive advertisingThey should not advertise as "hr cancellation" when they charge for itother airlines who provide this policy do not charge when advertising it this wayThis company is very deceptive and should be put out of business
I'm writing today to share my experience with JustFl***Before I go into details, understand that my experience with their customer service agents was horrible, including the managerThis was my first, and will by my last time, booking through this third party siteEarly Nov2017, I booked a flight to Ausfor my mother After searching around, Justfly seem have a good decent priced airfareSo I decided to book through themUnfortunately, I made a mistake and did not look at the layover time (23hrs to be exact)on the returning flightAnd sadly, I didn't realized the mistake until mid-day of the following dayHowever, there was a 24hrs cancellation time frameSo as so as I got home I jumped online to do my cancellationAs I was going through the site, I saw that I could actually do a flight change, instead of cancellationBut the price to do so was $And the price to cancel, $ I was a bit puzzle and thought maybe I had misread or enter something incorrectlySo I called in, just to confirm if what I'm seeing online is correctI was a simple yes or no questionIf it was yes, I would just hit cancel and re-book another flight for my mother immediatelyBut what I thought to be a simple call, turns out to be a nightmareThe first agent that I encounter instead of answering my question, kept asking for my booking informationAnd instead of asking for all my infoat onceHe would asked me a few question, than placed me on HOLDIt took to holds for him to finally get down all my infoAfter a lengthy holding time with this agent he than come to tell me he doesn't have answer my question and have to transfer me to another agentBut what he did tell me was, "Don't worry ma'am, we can do itWe will take care of you." So he place me on hold, again! And transferred the callSecond agent finally answered, again requested for my booking info., than 'HOLD'Picked up and asked me two question, to why I'm calling, than 'HOLD'Picked up again, asked me a few more questions, (but never let me fully finished), than 'HOLD'Every couple of questions, I get put hold It's like they have know knowledge in there products and procedures, so they have to place you on hold to ask someone for the answerI was place on hold times from this second agent, it was now 35-into the call, and I was getting tired of these lengthy HOLD'sSo I told her no more holdsI asked my questions (completely) and told her I simply need to know if the price I see online was correct or not!? So I know to either cancel or just re-bookAnd she finally came to telling me yes, that the price is accurateBecause I was already on call with them, I asked her to help me cancel the flight and re-bookBut her response to me was shockingShe told me if I want to cancel (at that time), cancellation will cost me $(Woe What?!) Yes, I was very confused and asked her how did it go from $to $400? Her response, "Well ma'am you have exceeded your 24hrs time limit for cancellation!''I explained to her that I called in way within my time limit, and was seeking for a simple answer to my question, but due to numerous (not to mention lengthy) holds, I was placed on, it through me over my 24hrs time frameNon the less, I believe my time should of been honored since I did called in prior to the expiration of my timeBut she didn't careAll I get is, "There's nothing I can doYou had exceeded your timeIf want to change your booking it will cost you $350, and cancellation will cost you $What do you want to do?" So I got frustrated and asked to speak with a managerAgain another lengthy HOLD!!!
Manager came on, and I was surprised to receive such poor customer service from herI honestly don't understand how she became managerAs I tried to explain to her my situation, I realized she didn't seem to careHer first respond was, "My agent did not do anything wrong, she is right you have exceeded your time and there's nothing we can do!" I went on to explained her that I spoke to another agent prior to speaking to this current agent that transferred me to herInstead of looking into it, just did a quick response, "I don't have and record of that! So what would you like to do ma'am? Do want to cancel for $or change your booking for $350?"
Wow, I am speechlessI feel like I had just been robbed of my moneyI feel that they purposely placed you on this lengthy holds so you can exceed your time so that they can charge you a hefty price for making any change or cancellationSo my warning to everyoneYes they may have a slightly cheaper price than other third party sites out there, but they are no friendl***panyIt's either their agents are poor trained, and is completely incompetentOr they are trained to (how I see it), rob you of your moneyThey do not want to help you in any way and only quick to tell you, you need to pay more Sadly, I could not afford to make any changes to my mother's flight, and now she will be stuck at an airport for 23hrs due to the layoverIn most cases, if it was me or anyone who speak English well or had travel alot, it wouldn't be a problemBut my mother is do not speak English and is traveling for the first time by herselfI worked so hard to save enough money to send my mother on what should suppose to be joyful trip, now to turns out to be such a nightmareOnly because I couldn't get any help from the 'company' to adjust a simple mistakeSomething that could of been fix in no more than 5minstops
JustFl*** is the WORST company I've come acrossThey advertised flights alongside reputable online flight reservation companies so I decided to go with them since the prices were slightly cheaperI will never ever use them again as they have been nothing but a headacheTo start, we booked three different flights with them and each leg has so far been changed or up-charged immenselyThe price advertised jumped over $from the page where we entered out credit card information to the submit page
We then got emails a saying that flight times had been changedOnly an hour here or there so we let it goThen, I received an ambiguous email a few weeks after booking saying I needed to call JustFly because another one of my flights had been changed/cancelledWhen I called to check on the status of the flight I was told that I would no longer be able to fly that day or that I would only be able to get a flight at horrible times with extremely long layoversI called Air Canada to confirm that there were no other flight options and was shown multiple available flights at convenient times on the day I wanted to travelI called JustFly back and was told they weren't able to get me on any of those flights, despite there still being available seatsI waited on hold for hours with JustFly and they continued to tell me they were unable to book my flight but could not give me a reason why
Finally I had a very helpful person from AirCanada call JustFly with me and after another painfully long hold they somehow were magically able to book me back onto the same flight I originally purchased
Overall horrible experience and very stressfulPlease DO NOT use JustFly
I purchased airline tickets from them traveling on Air Canada 6/4/The airline has changed the time of my flight and their policy is if they have a make a change to your flight you can make a change without feesBecause I purchased the tickets through justfly*** I have to make the change with themThey are refusing to do that without charging me the change fees
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
I booked a trip with Justly for a trip to Italy in May Without my knowledge or permission the person I was meant to travel with called and cancelled my bookingI was not informed of this cancellation until I called to see if I could potentially change the dates of my tripAt that point I was informed of the cancellationI asked them to remove the cancellation and I would continue with the dates as planned when they told me that ticket was no longer availableI then requested a refund due to the fact that I wasn't the person who cancelled the trip, nor was I notified of the cancellation in which I was told to take it up with the person who cancelled my ticketUnfortunately, that person has moved and cut all ties with everyone still here so I am left with no way to contact themTherefore my concern is how another person can call and cancel a trip without permission as long as they are willing to pay the amount of fees associated with themI don't understand the policy or why
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
on 4-4-we purchased two airline tickets form Detroit to Florida from JUSTFLY***I spoke with their rep to confirm that I can check one bag with each ticketThe rep said YES ,I asked him three to four times he said YESI booked the flightwhen I got confirmation it said to call Spirit airlines for feesI called them right back and they played games putting me on hold for about a hour, then they said someone would straighten out by 10pm that nightJustfly flat out did a bait and switchThey lied telling me my bag would be included by purchasing a ticket from themI will pursue this complaint until they honor the agreement
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
On 06/19/My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
JustFly advertises "hour cancellation" but then charges you for cancelling it within hoursI cancelled one flight that was $and they charged me $for cancellationThis is deceptive advertisingThey should not advertise as "hr cancellation" when they charge for itother airlines who provide this policy do not charge when advertising it this wayThis company is very deceptive and should be put out of business
I'm writing today to share my experience with JustFl***Before I go into details, understand that my experience with their customer service agents was horrible, including the managerThis was my first, and will by my last time, booking through this third party siteEarly Nov2017, I booked a flight to Ausfor my mother After searching around, Justfly seem have a good decent priced airfareSo I decided to book through themUnfortunately, I made a mistake and did not look at the layover time (23hrs to be exact)on the returning flightAnd sadly, I didn't realized the mistake until mid-day of the following dayHowever, there was a 24hrs cancellation time frameSo as so as I got home I jumped online to do my cancellationAs I was going through the site, I saw that I could actually do a flight change, instead of cancellationBut the price to do so was $And the price to cancel, $ I was a bit puzzle and thought maybe I had misread or enter something incorrectlySo I called in, just to confirm if what I'm seeing online is correctI was a simple yes or no questionIf it was yes, I would just hit cancel and re-book another flight for my mother immediatelyBut what I thought to be a simple call, turns out to be a nightmareThe first agent that I encounter instead of answering my question, kept asking for my booking informationAnd instead of asking for all my infoat onceHe would asked me a few question, than placed me on HOLDIt took to holds for him to finally get down all my infoAfter a lengthy holding time with this agent he than come to tell me he doesn't have answer my question and have to transfer me to another agentBut what he did tell me was, "Don't worry ma'am, we can do itWe will take care of you." So he place me on hold, again! And transferred the callSecond agent finally answered, again requested for my booking info., than 'HOLD'Picked up and asked me two question, to why I'm calling, than 'HOLD'Picked up again, asked me a few more questions, (but never let me fully finished), than 'HOLD'Every couple of questions, I get put hold It's like they have know knowledge in there products and procedures, so they have to place you on hold to ask someone for the answerI was place on hold times from this second agent, it was now 35-into the call, and I was getting tired of these lengthy HOLD'sSo I told her no more holdsI asked my questions (completely) and told her I simply need to know if the price I see online was correct or not!? So I know to either cancel or just re-bookAnd she finally came to telling me yes, that the price is accurateBecause I was already on call with them, I asked her to help me cancel the flight and re-bookBut her response to me was shockingShe told me if I want to cancel (at that time), cancellation will cost me $(Woe What?!) Yes, I was very confused and asked her how did it go from $to $400? Her response, "Well ma'am you have exceeded your 24hrs time limit for cancellation!''I explained to her that I called in way within my time limit, and was seeking for a simple answer to my question, but due to numerous (not to mention lengthy) holds, I was placed on, it through me over my 24hrs time frameNon the less, I believe my time should of been honored since I did called in prior to the expiration of my timeBut she didn't careAll I get is, "There's nothing I can doYou had exceeded your timeIf want to change your booking it will cost you $350, and cancellation will cost you $What do you want to do?" So I got frustrated and asked to speak with a managerAgain another lengthy HOLD!!!
Manager came on, and I was surprised to receive such poor customer service from herI honestly don't understand how she became managerAs I tried to explain to her my situation, I realized she didn't seem to careHer first respond was, "My agent did not do anything wrong, she is right you have exceeded your time and there's nothing we can do!" I went on to explained her that I spoke to another agent prior to speaking to this current agent that transferred me to herInstead of looking into it, just did a quick response, "I don't have and record of that! So what would you like to do ma'am? Do want to cancel for $or change your booking for $350?"
Wow, I am speechlessI feel like I had just been robbed of my moneyI feel that they purposely placed you on this lengthy holds so you can exceed your time so that they can charge you a hefty price for making any change or cancellationSo my warning to everyoneYes they may have a slightly cheaper price than other third party sites out there, but they are no friendl***panyIt's either their agents are poor trained, and is completely incompetentOr they are trained to (how I see it), rob you of your moneyThey do not want to help you in any way and only quick to tell you, you need to pay more Sadly, I could not afford to make any changes to my mother's flight, and now she will be stuck at an airport for 23hrs due to the layoverIn most cases, if it was me or anyone who speak English well or had travel alot, it wouldn't be a problemBut my mother is do not speak English and is traveling for the first time by herselfI worked so hard to save enough money to send my mother on what should suppose to be joyful trip, now to turns out to be such a nightmareOnly because I couldn't get any help from the 'company' to adjust a simple mistakeSomething that could of been fix in no more than 5minstops
JustFl*** is the WORST company I've come acrossThey advertised flights alongside reputable online flight reservation companies so I decided to go with them since the prices were slightly cheaperI will never ever use them again as they have been nothing but a headacheTo start, we booked three different flights with them and each leg has so far been changed or up-charged immenselyThe price advertised jumped over $from the page where we entered out credit card information to the submit page
We then got emails a saying that flight times had been changedOnly an hour here or there so we let it goThen, I received an ambiguous email a few weeks after booking saying I needed to call JustFly because another one of my flights had been changed/cancelledWhen I called to check on the status of the flight I was told that I would no longer be able to fly that day or that I would only be able to get a flight at horrible times with extremely long layoversI called Air Canada to confirm that there were no other flight options and was shown multiple available flights at convenient times on the day I wanted to travelI called JustFly back and was told they weren't able to get me on any of those flights, despite there still being available seatsI waited on hold for hours with JustFly and they continued to tell me they were unable to book my flight but could not give me a reason why
Finally I had a very helpful person from AirCanada call JustFly with me and after another painfully long hold they somehow were magically able to book me back onto the same flight I originally purchased
Overall horrible experience and very stressfulPlease DO NOT use JustFly
I purchased airline tickets from them traveling on Air Canada 6/4/The airline has changed the time of my flight and their policy is if they have a make a change to your flight you can make a change without feesBecause I purchased the tickets through justfly*** I have to make the change with themThey are refusing to do that without charging me the change fees
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
I booked a trip with Justly for a trip to Italy in May Without my knowledge or permission the person I was meant to travel with called and cancelled my bookingI was not informed of this cancellation until I called to see if I could potentially change the dates of my tripAt that point I was informed of the cancellationI asked them to remove the cancellation and I would continue with the dates as planned when they told me that ticket was no longer availableI then requested a refund due to the fact that I wasn't the person who cancelled the trip, nor was I notified of the cancellation in which I was told to take it up with the person who cancelled my ticketUnfortunately, that person has moved and cut all ties with everyone still here so I am left with no way to contact themTherefore my concern is how another person can call and cancel a trip without permission as long as they are willing to pay the amount of fees associated with themI don't understand the policy or why
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
on 4-4-we purchased two airline tickets form Detroit to Florida from JUSTFLY***I spoke with their rep to confirm that I can check one bag with each ticketThe rep said YES ,I asked him three to four times he said YESI booked the flightwhen I got confirmation it said to call Spirit airlines for feesI called them right back and they played games putting me on hold for about a hour, then they said someone would straighten out by 10pm that nightJustfly flat out did a bait and switchThey lied telling me my bag would be included by purchasing a ticket from themI will pursue this complaint until they honor the agreement
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December