I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
I purchased international ticket and they misspelled my name on ticket.I called them back after hours and they charged me $cancellation fee.I explained I clearly spelled name right it's your mistake and they said its policy to charge me that price.I called them on May 25th at 8:am to purchase these tickets.I called after work on May 25th st 9pm
Prior to booking flights on 10/28/through Justfly*** * *** their customer support line and was assisted by what at that time I thought was an good agentHe helped me select the flights I wanted and when I specifically asked about your cancellation policy I was told there would be no charge and a full refund if I cancelled within hours, he recommended purchasing the insurance as added protectionI then went online and ticketed the flightsOn 10/29/I attempted to cancel these tickets with their representative Ino and was extremely disappointed by his lack of professionalism and rude attitudeHe advised that there is no hr cancellation policy, and there would be a $charge per ticket and a credit issued in the amount of $to be used to fly with the same airline within days, despite me having purchased the insurance that was recommended when I inquired over the phone prior to booking the flightI requested a supervisor and this took over an hour hold time t
I bought a round trip ticket from Justfly*** for 2,from USA to Mumbai IndiaWhen in Mumbai, I wanted to add few more days to stay there, but the Agent would not allow me to find a seatThe Agent convinced me to buy another ticket, so thinking that I would get credit from my original ticket, I bought another ticket for on January 4, After printing the ticket, I found out that I did not like long overlap transit hours, so I called them back to cancel the ticketAgent promised me to give a me refund ( I mailed to you a copy of that e-mail.) I suspect this time, that Justfly might be a fraudSo I bought a ticket from another Agent back home to US., because I had no other choiceI called Justfly to send me a confirmation number to my e-mail for my refund, One agent says yes but I did not find confirmation e-mail for my refundI called several times to Justfly*** and talked different Agents, but no one will confirm a refundAgents are concerned more about selling
On Jann 16th,I booked a one way flight through this websiteI accidently selected two trip coverage policies one $an extended policy and the other $addtitional trip interuptionWithin minutes of booking, I contacted customer serivce,at that time the reporesentative advised me that I didn't need both and that the $could be cancelled however, the extended will allow me to cancel up until hours before the tripI asked him numerous times if I understood that correctly and he said no owrries this will protect you and its even better so he cancelled the $This past week my daughter sprain her knee and is now unable to praticipate in the performance that was scehduledI called justfly custoemr service today 2/8/to exercise the extended policy only to be told that it was only good for up to 24hrs from booking which it total opposite of what I was told on 1/I asked to speak to a Manager who proceeded to tell me her staff was fully trained and I was wrong and
Tried to book a flight with JustflyStarted with my return flight first as a single fllight(no return)When everything was booked I noticed on my itinerary that the dates were "flipped" consequently they booked my return trip the same day I was heading outCalled them within 10-minutes of the booking to inform them that the flight was booked incorrectly and I needed to change itTold that there would be an initial $fee for each two passengers as a cancellation feeTold them this was unacceptable because it took only a short time before I called themI even believe that the booking screen still said "processing"After getting the cancellation fee down to $each I told them that they now lost my interest in doing business with themAfter reading some of the Revdex.com reviews I spotted a similar situation after looking at a few reviewsI am still thinking that perhaps there is a software flaw that it doing thisUsually I try to be very deliberate in my bookingsLesson learned here...will NEVER go back to themLet's see what is credited on my credit card and what fees they tack onBad experience!
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
Worse costumer service!! Booked the flight and bought the extended cancellation policy, which is a joke!!! After countless hours on the phone with costumer service trying to get my flight cancelled, all they told me is sorry our hands are tight!! They wouldn't even change the flight to a further date! This company is a fraud and have lots of miss leading informationNever will use this company again!! Stay away unless you just want to throw your money away!!
My first time using Justfly and I hated it!! Showing price and paying for a different price (ex $+$49= $338) with a note (tax and fees included)I choose that flight and go to the next page its show $which is ridiculeswhat a scam, I least I check other site (Alaska air ) they did not do that!!! why don't just put $412? just like Alaska airline did? I called customer service to ask, they said, price can change any minute ( what the heck), it can change when I choose a particular flight in second?? I need to change my return destination, I can't do thatI need to change the return time, I have to pay $dollars more for each ticketworst experience ever!!!
This is such a scamThey advertise cancellation hour for free at the top of the screenThe company messed up our names online then charged us $to cancel the trip! NEVER USE THIS SITE
On 10/2/2016, I booked airplanes ticket of $from Sacramento to Orlando for both me and my wife for round trip from 12/18/to 12/25/with booking #: 02-374-On 11/27/2016, my wife fell and had her leg brokenshe was hospitalized and Doctor recommended her not to travel in 3-monthsOn 11/29/2016, I called Justfly*** to cancel the tripAgent requested doctor's note for cancellationHe gave me special email to attach doctor's note at ***I sent to him and was told that "you do not worry about thatyou have credit on your account around $after paying for some fees associated with booking and you can book later on before August 2, because of medical emergency, you do not have to pay for fee for cancellation" Today, 3/26/2017, I planned to book airplane ticket from Sacramento to DallasI called in and phone call was transferred to agent who handles credit customerI told him that I would like to use my credit to buy ticket from Sa
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
I purchased a ticket on Turkish Airlines through Justfly*** on June for a September departure...sometime in August I was informed of a schedule change and told to contact Turkish Airlines directly, where I was informed that I could cancel the ticket for a full refund because of the change, but that I had to cancel it through justfly.comI called Justfly*** on August (on a recorded line, I believe) to cancel the ticket and was informed that I would receive a full refund to my original billing credit cardWhen I did not receive a confirmation by email within hours I contacted them again and was assured everything was fineFinally, on September 8,, after five calls lasting several hours with these people I was told the ticket "no longer had any value." No kidding! They cancelled the ticket a week earlier, and the flight had left the day before! So now I am out $and apparently have no recourse as the supervisors at the customer service center refuse to call me back
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
Hidden costs and last minute increases in the airfaresNver again
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
I purchased international ticket and they misspelled my name on ticket.I called them back after hours and they charged me $cancellation fee.I explained I clearly spelled name right it's your mistake and they said its policy to charge me that price.I called them on May 25th at 8:am to purchase these tickets.I called after work on May 25th st 9pm
Prior to booking flights on 10/28/through Justfly*** * *** their customer support line and was assisted by what at that time I thought was an good agentHe helped me select the flights I wanted and when I specifically asked about your cancellation policy I was told there would be no charge and a full refund if I cancelled within hours, he recommended purchasing the insurance as added protectionI then went online and ticketed the flightsOn 10/29/I attempted to cancel these tickets with their representative Ino and was extremely disappointed by his lack of professionalism and rude attitudeHe advised that there is no hr cancellation policy, and there would be a $charge per ticket and a credit issued in the amount of $to be used to fly with the same airline within days, despite me having purchased the insurance that was recommended when I inquired over the phone prior to booking the flightI requested a supervisor and this took over an hour hold time t
I bought a round trip ticket from Justfly*** for 2,from USA to Mumbai IndiaWhen in Mumbai, I wanted to add few more days to stay there, but the Agent would not allow me to find a seatThe Agent convinced me to buy another ticket, so thinking that I would get credit from my original ticket, I bought another ticket for on January 4, After printing the ticket, I found out that I did not like long overlap transit hours, so I called them back to cancel the ticketAgent promised me to give a me refund ( I mailed to you a copy of that e-mail.) I suspect this time, that Justfly might be a fraudSo I bought a ticket from another Agent back home to US., because I had no other choiceI called Justfly to send me a confirmation number to my e-mail for my refund, One agent says yes but I did not find confirmation e-mail for my refundI called several times to Justfly*** and talked different Agents, but no one will confirm a refundAgents are concerned more about selling
On Jann 16th,I booked a one way flight through this websiteI accidently selected two trip coverage policies one $an extended policy and the other $addtitional trip interuptionWithin minutes of booking, I contacted customer serivce,at that time the reporesentative advised me that I didn't need both and that the $could be cancelled however, the extended will allow me to cancel up until hours before the tripI asked him numerous times if I understood that correctly and he said no owrries this will protect you and its even better so he cancelled the $This past week my daughter sprain her knee and is now unable to praticipate in the performance that was scehduledI called justfly custoemr service today 2/8/to exercise the extended policy only to be told that it was only good for up to 24hrs from booking which it total opposite of what I was told on 1/I asked to speak to a Manager who proceeded to tell me her staff was fully trained and I was wrong and
Tried to book a flight with JustflyStarted with my return flight first as a single fllight(no return)When everything was booked I noticed on my itinerary that the dates were "flipped" consequently they booked my return trip the same day I was heading outCalled them within 10-minutes of the booking to inform them that the flight was booked incorrectly and I needed to change itTold that there would be an initial $fee for each two passengers as a cancellation feeTold them this was unacceptable because it took only a short time before I called themI even believe that the booking screen still said "processing"After getting the cancellation fee down to $each I told them that they now lost my interest in doing business with themAfter reading some of the Revdex.com reviews I spotted a similar situation after looking at a few reviewsI am still thinking that perhaps there is a software flaw that it doing thisUsually I try to be very deliberate in my bookingsLesson learned here...will NEVER go back to themLet's see what is credited on my credit card and what fees they tack onBad experience!
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
Worse costumer service!! Booked the flight and bought the extended cancellation policy, which is a joke!!! After countless hours on the phone with costumer service trying to get my flight cancelled, all they told me is sorry our hands are tight!! They wouldn't even change the flight to a further date! This company is a fraud and have lots of miss leading informationNever will use this company again!! Stay away unless you just want to throw your money away!!
My first time using Justfly and I hated it!! Showing price and paying for a different price (ex $+$49= $338) with a note (tax and fees included)I choose that flight and go to the next page its show $which is ridiculeswhat a scam, I least I check other site (Alaska air ) they did not do that!!! why don't just put $412? just like Alaska airline did? I called customer service to ask, they said, price can change any minute ( what the heck), it can change when I choose a particular flight in second?? I need to change my return destination, I can't do thatI need to change the return time, I have to pay $dollars more for each ticketworst experience ever!!!
This is such a scamThey advertise cancellation hour for free at the top of the screenThe company messed up our names online then charged us $to cancel the trip! NEVER USE THIS SITE
On 10/2/2016, I booked airplanes ticket of $from Sacramento to Orlando for both me and my wife for round trip from 12/18/to 12/25/with booking #: 02-374-On 11/27/2016, my wife fell and had her leg brokenshe was hospitalized and Doctor recommended her not to travel in 3-monthsOn 11/29/2016, I called Justfly*** to cancel the tripAgent requested doctor's note for cancellationHe gave me special email to attach doctor's note at ***I sent to him and was told that "you do not worry about thatyou have credit on your account around $after paying for some fees associated with booking and you can book later on before August 2, because of medical emergency, you do not have to pay for fee for cancellation" Today, 3/26/2017, I planned to book airplane ticket from Sacramento to DallasI called in and phone call was transferred to agent who handles credit customerI told him that I would like to use my credit to buy ticket from Sa
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
I purchased a ticket on Turkish Airlines through Justfly*** on June for a September departure...sometime in August I was informed of a schedule change and told to contact Turkish Airlines directly, where I was informed that I could cancel the ticket for a full refund because of the change, but that I had to cancel it through justfly.comI called Justfly*** on August (on a recorded line, I believe) to cancel the ticket and was informed that I would receive a full refund to my original billing credit cardWhen I did not receive a confirmation by email within hours I contacted them again and was assured everything was fineFinally, on September 8,, after five calls lasting several hours with these people I was told the ticket "no longer had any value." No kidding! They cancelled the ticket a week earlier, and the flight had left the day before! So now I am out $and apparently have no recourse as the supervisors at the customer service center refuse to call me back