I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
ABSOLUTELY TERRIBLE! NEVER USE!
Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
justfly*** Booking number- *** jetblue flight number-DTOXHR Hello I had recently booked a flight with justfly***, worse decision madei booked a flight going to jamaica on Oct, however I had surgery done on Octand my doctors did not permit or approve me flying or strenuous activities while recoveringOn Octi called and cancelled my flight with justfly, I was charged with a cancellation fee and was informed by the customer service representative that I needed to submit proof of the medical reasons why I couldn't fly by physicians in order for me to receive I submitted the required documentations and called back to request my refund and was told that they cannot issue me a refund, however they can give me a credit of $the price of the original ticketI told them that that was not what the representative told me once I showed proof and it was a courtesy due to the fact of the medical reasonsI requested to speak to the manager and ask if I coul
I have worst experience with justfly.com
First Part
I booked flight ticket from Hyderabad to ChicagoThere is layover in DelhiJustfly.com canceled my Delhi to Chicago without notify me the reasonWhen I reached airport I am surprised to know that my ticket is canceledAll my travel plans messed up
Second Part
I called total times to resolve this problemNo one solved the problem, it is their mistake to cancel my ticket, so they have to fix iti spent hours being on hold in the above mention timesIt plays a weird music while I am holdIt goes like thisYou tell you digit travel number, they will keep you on hold for minsThen ask you to confirm your billing address callback number and tell they verify the itenaryOn hold another minsThen they will ask your problemThen again on hold for minsThey will they are still checking in their stillOn hold for minsThen they will say they are talking with traveling partnerAgain mins holdthen they will say you have to pay some fee (which is usually unacceptable price solution.)You will argueThen they say they will check with supervisorOn hold for mins againAfter sometimenobody responds and your call will be disconnectedThey check play all this drama to avoid providing some solution to you
That is how you can spend your entire day and night expecting a solution from themAnd eventually your mobile phone run out of chargeYou will call againthen it will be new person (or same person with different name)You will need to do all the above mentioned second part for one more dayBut you wont get any solutionBest of luck
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
I recently purchased a plane ticket through JustFly with Air New ZealandExtenuating circumstances have caused me to be unable to use the flight I purchasedI have tried to cancel the flight and get a refund numerous times, but have been unsuccessful due to poor business practicesThe first time I called Air New Zealand (on Wednesday Nov 2016) I was told that they would be happy to process my refund request, but I needed to cancel through JustFly because that's where I bookedI called JustFly (on Wednesday Nov 2016) I was told that my ticket was refundable and the associate began the refund/cancellation processA $change fee for JustFly was placed on my account, and I was told that I would have to pay a $cancellation fee to Air New Zealand in addition, which I agreed toThen, the associate came back and said actually only one of my tickets was refundable and that they don't do partial refundsI called JustFly later that night again, and spoke with a supervisor name
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I had purchased airline tickets from this company and they sent a receipt for purchase along with eticketsI had to cancel my flight and was told there would be fees for cancelling flightsI was charged additional money to my credit card for cancellation fees and was given a partial credit back from the airlineI was told I would receive a receipt for these fees and charges as I did for the original purchaseAs of yet I have not received my receipt for reimbursement purposesI have called four times and have been in contact with the company via internet and all they do is send an email with a list of feesAll I have asked for is a receipt for my charges and the company refuses to do soI feel that I have been charged for unauthorized charges and want a receipt of why I was charged additional fees after cancelling my flightsI think this company is scamming people and stealing money from peopleIt's not too much to ask for a receipt! If I was charged for something in a store I would be given a receipt so why does this company refuse to give me a receipt? Only one reason would be that they have robbed me and cannot give me a receipt for what they stole from me
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
ABSOLUTELY TERRIBLE! NEVER USE!
Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
justfly*** Booking number- *** jetblue flight number-DTOXHR Hello I had recently booked a flight with justfly***, worse decision madei booked a flight going to jamaica on Oct, however I had surgery done on Octand my doctors did not permit or approve me flying or strenuous activities while recoveringOn Octi called and cancelled my flight with justfly, I was charged with a cancellation fee and was informed by the customer service representative that I needed to submit proof of the medical reasons why I couldn't fly by physicians in order for me to receive I submitted the required documentations and called back to request my refund and was told that they cannot issue me a refund, however they can give me a credit of $the price of the original ticketI told them that that was not what the representative told me once I showed proof and it was a courtesy due to the fact of the medical reasonsI requested to speak to the manager and ask if I coul
I have worst experience with justfly.com
First Part
I booked flight ticket from Hyderabad to ChicagoThere is layover in DelhiJustfly.com canceled my Delhi to Chicago without notify me the reasonWhen I reached airport I am surprised to know that my ticket is canceledAll my travel plans messed up
Second Part
I called total times to resolve this problemNo one solved the problem, it is their mistake to cancel my ticket, so they have to fix iti spent hours being on hold in the above mention timesIt plays a weird music while I am holdIt goes like thisYou tell you digit travel number, they will keep you on hold for minsThen ask you to confirm your billing address callback number and tell they verify the itenaryOn hold another minsThen they will ask your problemThen again on hold for minsThey will they are still checking in their stillOn hold for minsThen they will say they are talking with traveling partnerAgain mins holdthen they will say you have to pay some fee (which is usually unacceptable price solution.)You will argueThen they say they will check with supervisorOn hold for mins againAfter sometimenobody responds and your call will be disconnectedThey check play all this drama to avoid providing some solution to you
That is how you can spend your entire day and night expecting a solution from themAnd eventually your mobile phone run out of chargeYou will call againthen it will be new person (or same person with different name)You will need to do all the above mentioned second part for one more dayBut you wont get any solutionBest of luck
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
I recently purchased a plane ticket through JustFly with Air New ZealandExtenuating circumstances have caused me to be unable to use the flight I purchasedI have tried to cancel the flight and get a refund numerous times, but have been unsuccessful due to poor business practicesThe first time I called Air New Zealand (on Wednesday Nov 2016) I was told that they would be happy to process my refund request, but I needed to cancel through JustFly because that's where I bookedI called JustFly (on Wednesday Nov 2016) I was told that my ticket was refundable and the associate began the refund/cancellation processA $change fee for JustFly was placed on my account, and I was told that I would have to pay a $cancellation fee to Air New Zealand in addition, which I agreed toThen, the associate came back and said actually only one of my tickets was refundable and that they don't do partial refundsI called JustFly later that night again, and spoke with a supervisor name
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
Customer service is not helpful at all their refund process is not reasonable to wait for 6-weeks
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I had purchased airline tickets from this company and they sent a receipt for purchase along with eticketsI had to cancel my flight and was told there would be fees for cancelling flightsI was charged additional money to my credit card for cancellation fees and was given a partial credit back from the airlineI was told I would receive a receipt for these fees and charges as I did for the original purchaseAs of yet I have not received my receipt for reimbursement purposesI have called four times and have been in contact with the company via internet and all they do is send an email with a list of feesAll I have asked for is a receipt for my charges and the company refuses to do soI feel that I have been charged for unauthorized charges and want a receipt of why I was charged additional fees after cancelling my flightsI think this company is scamming people and stealing money from peopleIt's not too much to ask for a receipt! If I was charged for something in a store I would be given a receipt so why does this company refuse to give me a receipt? Only one reason would be that they have robbed me and cannot give me a receipt for what they stole from me