I had booked a flight from Savannah, GA to Denver, CO via justfly***I within an hour noticed that there is ane vent in Denver I wanted to attend so I had a friend of mine (I am deaf) call the justfly companyThe rep who answered said that it was no problem changing the flight date by the days and it would just cost $dollars more which she was going to add to the existing flight ticketI went on my bank's website yesterday to look over my finances and noticed that the first flight ticket was charged (correct price) and then there is a charge of plus (the difference as discussed) plus $for extra carry on which is correctThe rep thus did not add the $and the $to the from the first flight ticket but instead booked me again for the same flight at dollars more plus the $and $My friend will testify to that the rep said she was adding the and dollars tot he EXISTING flight ticket, not buy another flight ticketThe company a
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
Purchased tickets for $for two round trip tickets from MSP to KSCredit card charges showed up from American Airline, Frontier, and Justfly*** added together to be $(an excess of $was actually charged)Receipt from the website clearly stated $I would never have bought the ticket for $for my elderly parents to go to KSrepresentatives from justfly*** acknowledged the overpayment however refused to refund me the difference and informed me to let my credit card deal with it
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I am APPALLED that a company like this is still operatingWe purchased non-refundable flights from JustFly and also purchased the insurance that comes as an option for an additional $some odd dollarsWe ended up needing to cancel our tripThey obviously have a scam going with this insurance companyWhen we called JustFly to cancel, again, a NON REFUNDABLE trip, we were expecting to just have it cancelled and be done with itWe were then going to make a claim to the insurance company because our reason for needing to cancel did actually fall under the insured coverageWell not so simple with Justfly, they said they were going to charge us an ADDITlONAL $to cancel our tripWe weren't even getting a refund and they wanted to charge $on top of what we already paid! The supervisor I spoke with, ***, said the only option I had other than paying $was to forfeit my tickets, which would make me ineligible for the insurance claimSo I asked him, so this scheme you have going with the insurance company makes it so either way you get paid, huh? And he replied, Yes! I feel sick that companies like this can still be runningI'm so mad at myself for not checking this website before booking with themNever ever again!
I rented a car through JustFly***, which created a contract with Green Motion, for the amount of Green Motion claimed they canceled the rental, but JustFly.com still charged me the unauthorized amountI called them, my children have called them, and my husband has called themOne of my sons requested for them to transfer his call to the USA and they refused to do soThey also allowed Green Motion to keep money that doesn't belong to them, especially after two calls, along with Green Motion promising that it cancelled the rental
I booked a ticket with JustFly.*** in February Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called I was then transferred times and they still were unable to resolve my issue They promised that the issue would be dealt with within to hours and to stay by my phone and email I was never contacted hours later I called back, waited for another minutes on the phone to get it resolved There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline They also should be able to resolve something of this nature over the phone if they are not going to be proactive And they most definitely should not have 30-minute wait times to speak with someone
I booked a trip with JustFly yo Paris for Christmas and the airlines changed the flight times and I will no longer be able to make the connecting flightJustFly never notified me of the changed and they will not help me secure a new bookingAll they want to do is make the original booking and nothing moreThey keep giving me the run around telling me they can only send emails and nothing else
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
This is a fly by night scamI wish I could give them minus stars Booked tickets and wanted to postpone it, had to pay additional $Now I cannot use the credit, plus they keep hanging up on meGave me a run around for over hoursBest thing file a dispute with credit card company
I attempted to purchase a flight for a JetBlue flight via *** Within minutes of purchasing the tickets, I realized I had purchased the incorrect tickets and attempted to have them changed to the flight on the correct dateI was able to change the tickets through their website but was charged for both the initial ticket, the new ticket, and a $fee which all totaled $After revisiting the website, my plane tickets had still not been changed to reflect the new tickets I booked despite charging me for both tickets so I attempted to cancel the plane tickets after I read the cancellation policy which dictated that I would receive $in travel credit and only be charged $for the cancellation feeI decided to cancel and receive the credits so that I could simply rebook my tickets for the flight I originally intendedAfter exiting that screen I was taken to my profile where it showed that I had only received $in credit and upon attempting to book the intende
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
I purchased an Airline ticket from Boston to DubaiI was denied the time off from my work with the Commonwealth of MassI requested a refund from justfly*** and they verbally said my fare was non-refundableThe ticket that I received did not state the fare was non-refundable I am seeking a refund in the amount of $
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
We attempted to make airline reservations to travel from MCI to IAD on March 8thWhen I entered the debit card information the reservation was deniedWe entered different debit card accounts, but our rservations were cancelledThe date was Feb18thThis company still as our funds as of FebThey have kept me on hold for over hours and repeated callsThey were to email my bank to send the release code and still have not done thatThis is an outrageThey have $and for no reason
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
Customer service is not helpful at all their refund process is not reasonable to wait for 6-weeks
I had booked a flight from Savannah, GA to Denver, CO via justfly***I within an hour noticed that there is ane vent in Denver I wanted to attend so I had a friend of mine (I am deaf) call the justfly companyThe rep who answered said that it was no problem changing the flight date by the days and it would just cost $dollars more which she was going to add to the existing flight ticketI went on my bank's website yesterday to look over my finances and noticed that the first flight ticket was charged (correct price) and then there is a charge of plus (the difference as discussed) plus $for extra carry on which is correctThe rep thus did not add the $and the $to the from the first flight ticket but instead booked me again for the same flight at dollars more plus the $and $My friend will testify to that the rep said she was adding the and dollars tot he EXISTING flight ticket, not buy another flight ticketThe company a
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
Purchased tickets for $for two round trip tickets from MSP to KSCredit card charges showed up from American Airline, Frontier, and Justfly*** added together to be $(an excess of $was actually charged)Receipt from the website clearly stated $I would never have bought the ticket for $for my elderly parents to go to KSrepresentatives from justfly*** acknowledged the overpayment however refused to refund me the difference and informed me to let my credit card deal with it
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I am APPALLED that a company like this is still operatingWe purchased non-refundable flights from JustFly and also purchased the insurance that comes as an option for an additional $some odd dollarsWe ended up needing to cancel our tripThey obviously have a scam going with this insurance companyWhen we called JustFly to cancel, again, a NON REFUNDABLE trip, we were expecting to just have it cancelled and be done with itWe were then going to make a claim to the insurance company because our reason for needing to cancel did actually fall under the insured coverageWell not so simple with Justfly, they said they were going to charge us an ADDITlONAL $to cancel our tripWe weren't even getting a refund and they wanted to charge $on top of what we already paid! The supervisor I spoke with, ***, said the only option I had other than paying $was to forfeit my tickets, which would make me ineligible for the insurance claimSo I asked him, so this scheme you have going with the insurance company makes it so either way you get paid, huh? And he replied, Yes! I feel sick that companies like this can still be runningI'm so mad at myself for not checking this website before booking with themNever ever again!
I rented a car through JustFly***, which created a contract with Green Motion, for the amount of Green Motion claimed they canceled the rental, but JustFly.com still charged me the unauthorized amountI called them, my children have called them, and my husband has called themOne of my sons requested for them to transfer his call to the USA and they refused to do soThey also allowed Green Motion to keep money that doesn't belong to them, especially after two calls, along with Green Motion promising that it cancelled the rental
I booked a ticket with JustFly.*** in February Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called I was then transferred times and they still were unable to resolve my issue They promised that the issue would be dealt with within to hours and to stay by my phone and email I was never contacted hours later I called back, waited for another minutes on the phone to get it resolved There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline They also should be able to resolve something of this nature over the phone if they are not going to be proactive And they most definitely should not have 30-minute wait times to speak with someone
I booked a trip with JustFly yo Paris for Christmas and the airlines changed the flight times and I will no longer be able to make the connecting flightJustFly never notified me of the changed and they will not help me secure a new bookingAll they want to do is make the original booking and nothing moreThey keep giving me the run around telling me they can only send emails and nothing else
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
This is a fly by night scamI wish I could give them minus stars Booked tickets and wanted to postpone it, had to pay additional $Now I cannot use the credit, plus they keep hanging up on meGave me a run around for over hoursBest thing file a dispute with credit card company
I attempted to purchase a flight for a JetBlue flight via *** Within minutes of purchasing the tickets, I realized I had purchased the incorrect tickets and attempted to have them changed to the flight on the correct dateI was able to change the tickets through their website but was charged for both the initial ticket, the new ticket, and a $fee which all totaled $After revisiting the website, my plane tickets had still not been changed to reflect the new tickets I booked despite charging me for both tickets so I attempted to cancel the plane tickets after I read the cancellation policy which dictated that I would receive $in travel credit and only be charged $for the cancellation feeI decided to cancel and receive the credits so that I could simply rebook my tickets for the flight I originally intendedAfter exiting that screen I was taken to my profile where it showed that I had only received $in credit and upon attempting to book the intende
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
CAN I LEAVE less THAN STAR? These are crooks!!
I purchased an Airline ticket from Boston to DubaiI was denied the time off from my work with the Commonwealth of MassI requested a refund from justfly*** and they verbally said my fare was non-refundableThe ticket that I received did not state the fare was non-refundable I am seeking a refund in the amount of $
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
We attempted to make airline reservations to travel from MCI to IAD on March 8thWhen I entered the debit card information the reservation was deniedWe entered different debit card accounts, but our rservations were cancelledThe date was Feb18thThis company still as our funds as of FebThey have kept me on hold for over hours and repeated callsThey were to email my bank to send the release code and still have not done thatThis is an outrageThey have $and for no reason
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this