If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
I purchased a ticket on Turkish Airlines through Justfly*** on June for a September departure...sometime in August I was informed of a schedule change and told to contact Turkish Airlines directly, where I was informed that I could cancel the ticket for a full refund because of the change, but that I had to cancel it through justfly.comI called Justfly*** on August (on a recorded line, I believe) to cancel the ticket and was informed that I would receive a full refund to my original billing credit cardWhen I did not receive a confirmation by email within hours I contacted them again and was assured everything was fineFinally, on September 8,, after five calls lasting several hours with these people I was told the ticket "no longer had any value." No kidding! They cancelled the ticket a week earlier, and the flight had left the day before! So now I am out $and apparently have no recourse as the supervisors at the customer service center refuse to call me back
Pur chased filght and ins to Columbus GA with ins in event of emergency.There was an un forseen emergency.Thinking it was no big deal to cancel,they Informed me to to fees and charges I would only get $back and I had no ins because they had cancelled it due to a rate increase of less than?$5.They said an email was sent.There was no email and? was was on phone for over hrs disputing.Charge was on? my card credited to my card but travel protection has no record of my ever having ins.We are out $
DO NOT USE THEM !!!
If I could give no stars I wouldI booked though this website on recommendation from a friend because the pricing looks so goodCouldn’t be more wrong ! Had to get my credit card company involved to get disputes resolvedI can honestly say I have never expierenced worse Customerservice or more shady dealings !
We had to cancel our original flight, but were told we'd be charged an additional $to receive a future travel credit, which we didHowever, now that we're trying to book a new flight, a) we're unable to do so through the main website, and b) the 'Use Travel Credit' portal to search for new flights is endlessly looping and not finding any new flightsThe website is currently worse than useless, it's falsely advertised and is a waste of timeI called the customer service line, and after being transferred several times, have been told that the money I spent cannot be used on any sort of standard flight, and must be applied to special 'back-end' pricing, which is almost $moreTheir justification is that the front-page displays discounted tickets, which we're not eligible for, despite it being money we've already spentGiven that we've already spent a $fee to be able to use this money (that we've already spent), they're now telling us the credit we have has far less value
DO NOT USE JUSTFLY.COM
I was booking flights for my sister and her boyfriend and found a $flight which I was amazed aboutIt is the easiest check out you only put in names and card info amd they give you the option to chose your seats if you want to pay extraI made sure I did not select any, did not take their cancellation insurance and whatever other things were on the side then it gives you a big BOOK NOW no price listed Then you look on the side once everything is processed and in a little square you will see that you basically paid doubleI was charged over $instead of the I was expecting
could not cancel on the website because it was withdrawing the money from my accountCalled and now I have to pay $75/per passenger to cancel!! Needless to say NO WAY I ever look at this website again and WILL NOT RECOMMEND!!!!
hello all just got done with a flight booked by justfl*** and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
After purchasing flights that were supposed to be pm not am, I called them for the correction after noticing days laterI was almost definate that I had booked the 12pm flight but am human and could've made the mistakeI was on the phone for an hour with customer service trying to find a solution or alternative to this issueAsked to talk to a supervisor, and was told there probably wasnt anyone availableRepeatedly was put on hold and was treated terrible and the reps/supervisor were robotic and unsympathetic while reading from a scriptNo solution, only a $fee when my flights were only $I was very pleasant on the phone, they were very unwilling to help in any wayWill never use them again
After purchasing Travel airline tickets, I returned to the website months later and was looking at the airfare detailsI saw that they had several seat options and chose the option to "group" the airline seats together since I purchased tickets months earlierI clicked "confirm" and automatically I was charged a fee to my credit cardThese SCAM artists DIDN'T disclose that this was a paid option, There was NO PRICES listed, and I DIDN'T agree to being charged for itI called in immediately and the first CSR wouldn't let me talk to a supervisor and said the charges would standI hung up and called in again and talked with a second repwho gave me a run around again
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
I booked a ticket with this company, for a 10-hour international flightDuring the booking process I selected the seats for my travel to be near my partner, selected the meal option, and saw that I had hours to cancel the ticket without refundOnce the ticket was booked the seats and the meals were not confirmed, when I tried to log into the system it said I was not able to make any changes to seats/meals at this time and would have to wait until hours before the flight to choose which seats were availableAfter realizing multiple complaints of this company, when I tried to cancel the flight due to their error on seat assignments they tried to charge me $per person to cancel the flightThey stated that in the terms and conditions of their company (which was listed no where during the booking) it states that seats are only requests and not confirmations
I paid for a flight through justly.comI paid plus $for cancellation insuranceI ended up needing to cancel the flightI called to do soThen I was told in order to cancel it would cost another $So I paid, thinking I would get my money back but instead what I received was a credit which was only for $They told me when I was ready to use the credit I had to call and give them my original booking number So when I call to use it I had already found a flight on their website available for my departure day and time that was for $At this point I was informed that I could only use it on a flight that they pick which was $more expensive than anything They had available online and the flight took seven hours to get from point a to point B which normally only takes an hour and minutes nonstop So I asked for a supervisor and I was told that they're busy and it will take a while so I waited and then had to call back because at this point I was on the pho
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
on may 15th, I had to cancel an international flight reservation with *** (all over the phone) and I agreed to and was charged a $cancellation feei was told I had months to rebook the flight with the same airlinesi agreed to this because I head to bangkok twice a year so I knew I could use the $1,crediti called on november 19th to use this crediti had pulled up several flight options from their website leaving in january of 2018, averaging at $they're now saying that I cannot book any of these flights because those are only for new reservations rather than a rebooking and only giving me options that range in the $rangewhen I initially canceled my flight there were no regulations mentioned, other than the time frame for claiming my credit and that I needed to use the same airlinesi also paid the $to cancel the flight which would make me think that this should be a new bookingthey're being very cryptic and shady and I was real dishearte
I have used Justly*** to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly*** said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
BEWARE: It's much cheaper to buy direct from the airlineyesBut they are NO helpthey will charge you an extra $on the "lowest" ticket they promoteI called customer service and the lady said it was part of the ticket and to call the airlines customer service so I didThey said I only got charged $less than justflywas charging meI tried to cancel but it would be $ti cancelI called back again and the man told me it's for their "services" but there was nothing else included? Very rude and just hung up
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
I purchased a ticket on Turkish Airlines through Justfly*** on June for a September departure...sometime in August I was informed of a schedule change and told to contact Turkish Airlines directly, where I was informed that I could cancel the ticket for a full refund because of the change, but that I had to cancel it through justfly.comI called Justfly*** on August (on a recorded line, I believe) to cancel the ticket and was informed that I would receive a full refund to my original billing credit cardWhen I did not receive a confirmation by email within hours I contacted them again and was assured everything was fineFinally, on September 8,, after five calls lasting several hours with these people I was told the ticket "no longer had any value." No kidding! They cancelled the ticket a week earlier, and the flight had left the day before! So now I am out $and apparently have no recourse as the supervisors at the customer service center refuse to call me back
Pur chased filght and ins to Columbus GA with ins in event of emergency.There was an un forseen emergency.Thinking it was no big deal to cancel,they Informed me to to fees and charges I would only get $back and I had no ins because they had cancelled it due to a rate increase of less than?$5.They said an email was sent.There was no email and? was was on phone for over hrs disputing.Charge was on? my card credited to my card but travel protection has no record of my ever having ins.We are out $
DO NOT USE THEM !!!
If I could give no stars I wouldI booked though this website on recommendation from a friend because the pricing looks so goodCouldn’t be more wrong ! Had to get my credit card company involved to get disputes resolvedI can honestly say I have never expierenced worse Customerservice or more shady dealings !
We had to cancel our original flight, but were told we'd be charged an additional $to receive a future travel credit, which we didHowever, now that we're trying to book a new flight, a) we're unable to do so through the main website, and b) the 'Use Travel Credit' portal to search for new flights is endlessly looping and not finding any new flightsThe website is currently worse than useless, it's falsely advertised and is a waste of timeI called the customer service line, and after being transferred several times, have been told that the money I spent cannot be used on any sort of standard flight, and must be applied to special 'back-end' pricing, which is almost $moreTheir justification is that the front-page displays discounted tickets, which we're not eligible for, despite it being money we've already spentGiven that we've already spent a $fee to be able to use this money (that we've already spent), they're now telling us the credit we have has far less value
DO NOT USE JUSTFLY.COM
I was booking flights for my sister and her boyfriend and found a $flight which I was amazed aboutIt is the easiest check out you only put in names and card info amd they give you the option to chose your seats if you want to pay extraI made sure I did not select any, did not take their cancellation insurance and whatever other things were on the side then it gives you a big BOOK NOW no price listed Then you look on the side once everything is processed and in a little square you will see that you basically paid doubleI was charged over $instead of the I was expecting
could not cancel on the website because it was withdrawing the money from my accountCalled and now I have to pay $75/per passenger to cancel!! Needless to say NO WAY I ever look at this website again and WILL NOT RECOMMEND!!!!
hello all just got done with a flight booked by justfl*** and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
After purchasing flights that were supposed to be pm not am, I called them for the correction after noticing days laterI was almost definate that I had booked the 12pm flight but am human and could've made the mistakeI was on the phone for an hour with customer service trying to find a solution or alternative to this issueAsked to talk to a supervisor, and was told there probably wasnt anyone availableRepeatedly was put on hold and was treated terrible and the reps/supervisor were robotic and unsympathetic while reading from a scriptNo solution, only a $fee when my flights were only $I was very pleasant on the phone, they were very unwilling to help in any wayWill never use them again
After purchasing Travel airline tickets, I returned to the website months later and was looking at the airfare detailsI saw that they had several seat options and chose the option to "group" the airline seats together since I purchased tickets months earlierI clicked "confirm" and automatically I was charged a fee to my credit cardThese SCAM artists DIDN'T disclose that this was a paid option, There was NO PRICES listed, and I DIDN'T agree to being charged for itI called in immediately and the first CSR wouldn't let me talk to a supervisor and said the charges would standI hung up and called in again and talked with a second repwho gave me a run around again
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
I booked a ticket with this company, for a 10-hour international flightDuring the booking process I selected the seats for my travel to be near my partner, selected the meal option, and saw that I had hours to cancel the ticket without refundOnce the ticket was booked the seats and the meals were not confirmed, when I tried to log into the system it said I was not able to make any changes to seats/meals at this time and would have to wait until hours before the flight to choose which seats were availableAfter realizing multiple complaints of this company, when I tried to cancel the flight due to their error on seat assignments they tried to charge me $per person to cancel the flightThey stated that in the terms and conditions of their company (which was listed no where during the booking) it states that seats are only requests and not confirmations
I paid for a flight through justly.comI paid plus $for cancellation insuranceI ended up needing to cancel the flightI called to do soThen I was told in order to cancel it would cost another $So I paid, thinking I would get my money back but instead what I received was a credit which was only for $They told me when I was ready to use the credit I had to call and give them my original booking number So when I call to use it I had already found a flight on their website available for my departure day and time that was for $At this point I was informed that I could only use it on a flight that they pick which was $more expensive than anything They had available online and the flight took seven hours to get from point a to point B which normally only takes an hour and minutes nonstop So I asked for a supervisor and I was told that they're busy and it will take a while so I waited and then had to call back because at this point I was on the pho
I fell ill, couldn't make my flight and they REFUSED to allow me to change the itinerary, despite the FACT that I purchased their travel insurance
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
on may 15th, I had to cancel an international flight reservation with *** (all over the phone) and I agreed to and was charged a $cancellation feei was told I had months to rebook the flight with the same airlinesi agreed to this because I head to bangkok twice a year so I knew I could use the $1,crediti called on november 19th to use this crediti had pulled up several flight options from their website leaving in january of 2018, averaging at $they're now saying that I cannot book any of these flights because those are only for new reservations rather than a rebooking and only giving me options that range in the $rangewhen I initially canceled my flight there were no regulations mentioned, other than the time frame for claiming my credit and that I needed to use the same airlinesi also paid the $to cancel the flight which would make me think that this should be a new bookingthey're being very cryptic and shady and I was real dishearte
I have used Justly*** to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly*** said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
BEWARE: It's much cheaper to buy direct from the airlineyesBut they are NO helpthey will charge you an extra $on the "lowest" ticket they promoteI called customer service and the lady said it was part of the ticket and to call the airlines customer service so I didThey said I only got charged $less than justflywas charging meI tried to cancel but it would be $ti cancelI called back again and the man told me it's for their "services" but there was nothing else included? Very rude and just hung up