Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
I booked a ticket with Justfly that it turns out was unflyableWhen my son tried to check in he was told that he could not fly that itinerary without a visa, and advised to call the booking agent, in this case JustflyHe was advised by Justfly that his only option was to cancel the ticket and pressured into agreeing in order to rebook another ticketThe ticket was booked and paid for by me, and I was never called or consulted in the choice to cancel the ticketThey are now charging me $cancellation fee, and China East Airlines is also charging another $cancellation fee for a cancellation I did not authorizeI have called Justfly times and have been told there is nothing they can do because I cancelled the ticketWhich I did notI am being charged for a cancellation I did not makeJustfly is a shameful scamDO NOT EVERY BUY A TICKET FROM THEM OR LET ANYONE YOU KNOW BUY A TICKET FROM THEM
Freeway robberyThey charge you for your airplane ticket, even when in their website a message says....."YOU REQUEST CAN NOT BE PROCESSED AT THIS TIME".Then when you complain of the charges, they charge you a cancellation feeNeither de representative or his supervisor can not CANCEL the feeDO NOT MAKEYOUR RESERVATIONS USING JUSTFLy
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
When booking my first flight ever out of the country I looked to JustFly for helpI booked a trip with this company on 07/01/then called again at the end of August to possibly cxl my flightI was told it would be around to cxl itI said let me think about itI called again on 09/02/and was then told it was not an option to cxl it, I also couldn't change the destinationAnd if I wanted to change the dateit would be plus taxesI was not offered the cancelation insurance when first calling and was not told that this flight was non refundableActually I was told to cxl there would be a minimum fee of around Now I will be out of a ticket for over $This was the worst experience I have ever had with a companyThey were not flexible in any wayIts a shame because I look forward to traveling more this year and would loved to have found a company I could count on and trustI will never use this company for travel and suggest that others be aware
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell *** air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the *** Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that *** air is incorrect in their definitionIn dealing with both *** air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with *** air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united*** website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united*** directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy*** mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
Justfly*** charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
I purchased a flight through this company back on June 16, I was supposed to fly from San Francisco to Berlin today (9-27) at 1:I received an email two days ago about my upcoming flight and to check in along with the flight informationEverything was good to goHowever, when I went to check in the airline said they were unable to check me in onlineI checked my itenersry on the airline website and it was still currentThe next day (morning of the flight) I tried again, still no luckCouldn't get through to airline, and my flight didn't show up on departure listI called justfly*** and they told me my flight was still good to go and leaving at the same timeI insisted I was unable to get through to the airline or check in and I asked them to follow up with the airlineThey put me on hold, and a few minutes later told me the airline went bankrupt and had cancelled my flightI was very upset, as o was set to leave in hoursI asked why I was never notified by justfly
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
I booked a ticket with Justfly that it turns out was unflyableWhen my son tried to check in he was told that he could not fly that itinerary without a visa, and advised to call the booking agent, in this case JustflyHe was advised by Justfly that his only option was to cancel the ticket and pressured into agreeing in order to rebook another ticketThe ticket was booked and paid for by me, and I was never called or consulted in the choice to cancel the ticketThey are now charging me $cancellation fee, and China East Airlines is also charging another $cancellation fee for a cancellation I did not authorizeI have called Justfly times and have been told there is nothing they can do because I cancelled the ticketWhich I did notI am being charged for a cancellation I did not makeJustfly is a shameful scamDO NOT EVERY BUY A TICKET FROM THEM OR LET ANYONE YOU KNOW BUY A TICKET FROM THEM
Freeway robberyThey charge you for your airplane ticket, even when in their website a message says....."YOU REQUEST CAN NOT BE PROCESSED AT THIS TIME".Then when you complain of the charges, they charge you a cancellation feeNeither de representative or his supervisor can not CANCEL the feeDO NOT MAKEYOUR RESERVATIONS USING JUSTFLy
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
When booking my first flight ever out of the country I looked to JustFly for helpI booked a trip with this company on 07/01/then called again at the end of August to possibly cxl my flightI was told it would be around to cxl itI said let me think about itI called again on 09/02/and was then told it was not an option to cxl it, I also couldn't change the destinationAnd if I wanted to change the dateit would be plus taxesI was not offered the cancelation insurance when first calling and was not told that this flight was non refundableActually I was told to cxl there would be a minimum fee of around Now I will be out of a ticket for over $This was the worst experience I have ever had with a companyThey were not flexible in any wayIts a shame because I look forward to traveling more this year and would loved to have found a company I could count on and trustI will never use this company for travel and suggest that others be aware
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell *** air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the *** Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that *** air is incorrect in their definitionIn dealing with both *** air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with *** air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united*** website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united*** directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy*** mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
Justfly*** charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
I purchased a flight through this company back on June 16, I was supposed to fly from San Francisco to Berlin today (9-27) at 1:I received an email two days ago about my upcoming flight and to check in along with the flight informationEverything was good to goHowever, when I went to check in the airline said they were unable to check me in onlineI checked my itenersry on the airline website and it was still currentThe next day (morning of the flight) I tried again, still no luckCouldn't get through to airline, and my flight didn't show up on departure listI called justfly*** and they told me my flight was still good to go and leaving at the same timeI insisted I was unable to get through to the airline or check in and I asked them to follow up with the airlineThey put me on hold, and a few minutes later told me the airline went bankrupt and had cancelled my flightI was very upset, as o was set to leave in hoursI asked why I was never notified by justfly