On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
Freeway robberyThey charge you for your airplane ticket, even when in their website a message says....."YOU REQUEST CAN NOT BE PROCESSED AT THIS TIME".Then when you complain of the charges, they charge you a cancellation feeNeither de representative or his supervisor can not CANCEL the feeDO NOT MAKEYOUR RESERVATIONS USING JUSTFLy
I had spoken with Justfly and was unable to get a refund for my flight tickets so I had to keep The tickets I had purchased instead of losing the $I had paid for these ticketsI chose this Justfly website over others I had looked at due to a section of the website showing that you could pick your seatI wanted a seat next to my wife and not be separated from her during the flightI have only flown a handfull of times and am unfamiliar with much of airline protocolRegardless of this, in the booking section of the Justfly website there is a section saying things such as don't get separated from your loved ones, that you can pick your seat, and a seating chart to pick your seatThere is no disclaimer saying the the airline will determine the seating arrangement at a later date or that you might not get what you selectedThis latter part only shows up after I made the purchaseI spoke with Justfly staff who claimed they called Delta and after this I called DeltaBoth Delta
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
ABSOLUTELY TERRIBLE! NEVER USE!
Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
The tavel agency, JustFly*** switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly*** told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly*** said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly*** could not provide considerate service for an issue sprung by both***
On July 8, I had the most devastating experience in booking air travelDuring my search for discount tickets to Toronto ,I came upon Just FlyThe fares seemed great compared to booking directly with the airlines so I decided to book with them.First to begin with the agent did not speak English nor understood English wellI spent approximately repeating and spelling my name.After giving her dates and destination,she did not hesitate to ask for credit card information,which I gave her.Since I would be travelling with my years old granddaughter , I asked for a breakdown in the return faresThe return fare quoted to me did not match the online faresThe agent asked me to hold for her to check the systemI sensed something was wrong and asked her to cancelShe spent some time trying to convince me not to cancelWhen I insisted she said I must cancel before midnight to receive a refundShe informed me she could not do the cancellation but would direct me to customer serviceIsaid to her," you just made the reservation for me minutes ago", this was 10pmShe left me holding on until midnight ( I wanted to beat the mn deadline),no one came on the line so I hung up and asked my husband to contact Capital One and cancel.An email was sent to me with only a one way flight whereas I assumed I had purchased a return fareEarly this morning 8/9/I called Just Fly again re cancellation and was told I must pay $When I insisted that I asked to cancel immediately after booking because there were discrepancies ,I was put on another minutes hold This agent said I would be billed $75.00.My credit card company refused to pay.For all my years of buying airline tickets , I have never had such an experienceJust Fly should be shut down
I have dealt with JUSTFL*** for the past week trying to get my departure flight changed so I do not miss my connecting flight to Thailand Repeatedly I have been put on hold, told that changes would take 24-hours its been hours since my initial request I have yet to get a clear answer on why my flight has not been changedI even had the airline representative (China Eastern Airlines) in a conference call with JustFly only to be put on hold without notice causing me to hang up JustFly had said they received the code to waive fees for the change yet the change to book my flight has not been made I was lead to believe that was the hold up since they were waiting for approval I am aware that the flight is available They refuse to let me speak with someone to get more information and have continued to ask me to wait I have never run across a vendor that took 5+ days to fix a flight I will never again just JustFly and will continue to advocate to others not to use JustFly as well I have also sent feed back to search engines such as Kayak, Momondo, and Sky Scanner to remove JustFly from their query for flight searches I will never again book through 3rd party vendors The small cost difference is not worth the trouble that I have and still am going through
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
Freeway robberyThey charge you for your airplane ticket, even when in their website a message says....."YOU REQUEST CAN NOT BE PROCESSED AT THIS TIME".Then when you complain of the charges, they charge you a cancellation feeNeither de representative or his supervisor can not CANCEL the feeDO NOT MAKEYOUR RESERVATIONS USING JUSTFLy
I had spoken with Justfly and was unable to get a refund for my flight tickets so I had to keep The tickets I had purchased instead of losing the $I had paid for these ticketsI chose this Justfly website over others I had looked at due to a section of the website showing that you could pick your seatI wanted a seat next to my wife and not be separated from her during the flightI have only flown a handfull of times and am unfamiliar with much of airline protocolRegardless of this, in the booking section of the Justfly website there is a section saying things such as don't get separated from your loved ones, that you can pick your seat, and a seating chart to pick your seatThere is no disclaimer saying the the airline will determine the seating arrangement at a later date or that you might not get what you selectedThis latter part only shows up after I made the purchaseI spoke with Justfly staff who claimed they called Delta and after this I called DeltaBoth Delta
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
ABSOLUTELY TERRIBLE! NEVER USE!
Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
The tavel agency, JustFly*** switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly*** told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly*** said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly*** could not provide considerate service for an issue sprung by both***
On July 8, I had the most devastating experience in booking air travelDuring my search for discount tickets to Toronto ,I came upon Just FlyThe fares seemed great compared to booking directly with the airlines so I decided to book with them.First to begin with the agent did not speak English nor understood English wellI spent approximately repeating and spelling my name.After giving her dates and destination,she did not hesitate to ask for credit card information,which I gave her.Since I would be travelling with my years old granddaughter , I asked for a breakdown in the return faresThe return fare quoted to me did not match the online faresThe agent asked me to hold for her to check the systemI sensed something was wrong and asked her to cancelShe spent some time trying to convince me not to cancelWhen I insisted she said I must cancel before midnight to receive a refundShe informed me she could not do the cancellation but would direct me to customer serviceIsaid to her," you just made the reservation for me minutes ago", this was 10pmShe left me holding on until midnight ( I wanted to beat the mn deadline),no one came on the line so I hung up and asked my husband to contact Capital One and cancel.An email was sent to me with only a one way flight whereas I assumed I had purchased a return fareEarly this morning 8/9/I called Just Fly again re cancellation and was told I must pay $When I insisted that I asked to cancel immediately after booking because there were discrepancies ,I was put on another minutes hold This agent said I would be billed $75.00.My credit card company refused to pay.For all my years of buying airline tickets , I have never had such an experienceJust Fly should be shut down
I have dealt with JUSTFL*** for the past week trying to get my departure flight changed so I do not miss my connecting flight to Thailand Repeatedly I have been put on hold, told that changes would take 24-hours its been hours since my initial request I have yet to get a clear answer on why my flight has not been changedI even had the airline representative (China Eastern Airlines) in a conference call with JustFly only to be put on hold without notice causing me to hang up JustFly had said they received the code to waive fees for the change yet the change to book my flight has not been made I was lead to believe that was the hold up since they were waiting for approval I am aware that the flight is available They refuse to let me speak with someone to get more information and have continued to ask me to wait I have never run across a vendor that took 5+ days to fix a flight I will never again just JustFly and will continue to advocate to others not to use JustFly as well I have also sent feed back to search engines such as Kayak, Momondo, and Sky Scanner to remove JustFly from their query for flight searches I will never again book through 3rd party vendors The small cost difference is not worth the trouble that I have and still am going through