I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I booked a flight through justfly*** and was never informed of an important change in my return flight which caused me to arrive at the airport and learn that I would not make my connecting flight because the first flight was leaving laterHad I known of the flight change I could have worked with justfly*** in advance to find another connecting flightAs it was, I was at the Jacksonville airport at 5:am and told by Delta airlines that since I booked my flight through a third party, I could only change flights through justfly***When I called justfly***'s customer support, they told me they could not get me on another flight until the next dayThey advised me that my best option was to cancel my flight with them, get a refund and book an entirely new flight with whichever airline I could find going out that day - which I didThe cheapest flight I could find that day was $with DeltaSo I had to spend $for something that could have been avoided if justfly*** had noti
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
I booked a flight to London from JFK via Justfly*** over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly*** five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
If you really need a cheap flight be my guest to use this websiteBut make sure you are aware of what your getting intoInformation on site is in correct we fly with Frontier so we never had to pay a minor alone feeThis time we used Just scam fly.com and when you book a child it says 2-But the airline does not recognize that so you end up paying a fee of and flights where changed due to one being under and the other above If we would have know that we would have done something differentIt is misleading that they have children listed as 2-and not all airlines abide by thatWhen calling the first young lady was nice but offered no resolve and the gentleman was rude I wish I remembered there namesThe end result I was hung up on and I had to go through Delta to resolve the issueJust be aware what you are buying maybe call and ask questions and write names down If your desperate low on funds do what you must but don't be surprised if something goes wrongI could not give the review zero stars, which it deserves
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
To whom it may concern: A couple of hours ago I purchased two round trip American Airlines tickets through Justfly***I purchased the tickets for myself and for my motherI went through the typical process of plugging in all the necessary information for each passenger, including correct name, gender and date of birthAfter the online booking process of selecting seats which I declined, and travel insurance to name two - I paid for the tickets using my credit cardThis payment portion again requested my name, credit card info and billing address which I provided correctlyAfter submitting payment, I received an e-mail with a receipt which stated I had just purchased two separate tickets with my name on it (in other words, duplicate tickets)I immediately called the helpline for Justfly*** to tell them of their system error and I was told after an initial representative and then a supervisor that I would have to pay a $cancelation fee to refund my tickets and then rebook the
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through***the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
The airline ( All Nippon Airways) changed the itinerary from 8am taking off to 825am, it made me not being able to catch my next flight from San Francisco to TokyoI chat with both Justfly and All Nippon airways and couldn't find a flight to make the connection flight possibleJustfly offered me the option to request a refund then give me lots of excuses to process the refund, even though All Nippon airways already authorized the refund and said there's no way it would take Justfly to make it such a long processI called the airline myself and confirm the refund granted by them then called Justfly few times sine 11/29/Justfly supervisor, Ian, told me it was granted and had been processed on 12/and wanted me to call back in hours to confirmAfter I called back on *** * *** *** *** *** *** *** each time they told me different infoFirst they said the refund hasn't been processed yet and they are still waiting for the airline to respond to their request, even
While booking travel, Justfly had the best price The service provided after I purchased the tickets, however, was beyond miserable When I received e-mails from Justfly about "airline initiated changes" to my schedule (which were minor) and called Justfly to handle the matter, I would have to spend anywhere from minutes to hours on hold awaiting service After my first horrid experience, I tried calling on various days (weekday and weekend) and at various times (morning, afternoon, night) in the hopes of getting a quicker response, but it made no difference Justfly proved very capable of providing miserable, lethargic service hours a day, days a week
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
I purchased a flight through JustFlyI wanted to cancel my flight and called within the 24-hour cancellation period to cancelI was put on hold and by the time I was taken off hold, the hour period had expiredI had a lengthy conversation with the customer service representative in which she explained cancellation fees (but did not explain why I couldn't void my travel)The representative had a thick accent and was hard to understandI ultimately asked to be transferred to a supervisor and was put on holdThe call never connected to the supervisor and the hold system eventually hung up on meI was on hold for about minutes
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I booked a flight through justfly*** and was never informed of an important change in my return flight which caused me to arrive at the airport and learn that I would not make my connecting flight because the first flight was leaving laterHad I known of the flight change I could have worked with justfly*** in advance to find another connecting flightAs it was, I was at the Jacksonville airport at 5:am and told by Delta airlines that since I booked my flight through a third party, I could only change flights through justfly***When I called justfly***'s customer support, they told me they could not get me on another flight until the next dayThey advised me that my best option was to cancel my flight with them, get a refund and book an entirely new flight with whichever airline I could find going out that day - which I didThe cheapest flight I could find that day was $with DeltaSo I had to spend $for something that could have been avoided if justfly*** had noti
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
I booked a flight to London from JFK via Justfly*** over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly*** five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
If you really need a cheap flight be my guest to use this websiteBut make sure you are aware of what your getting intoInformation on site is in correct we fly with Frontier so we never had to pay a minor alone feeThis time we used Just scam fly.com and when you book a child it says 2-But the airline does not recognize that so you end up paying a fee of and flights where changed due to one being under and the other above If we would have know that we would have done something differentIt is misleading that they have children listed as 2-and not all airlines abide by thatWhen calling the first young lady was nice but offered no resolve and the gentleman was rude I wish I remembered there namesThe end result I was hung up on and I had to go through Delta to resolve the issueJust be aware what you are buying maybe call and ask questions and write names down If your desperate low on funds do what you must but don't be surprised if something goes wrongI could not give the review zero stars, which it deserves
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
To whom it may concern: A couple of hours ago I purchased two round trip American Airlines tickets through Justfly***I purchased the tickets for myself and for my motherI went through the typical process of plugging in all the necessary information for each passenger, including correct name, gender and date of birthAfter the online booking process of selecting seats which I declined, and travel insurance to name two - I paid for the tickets using my credit cardThis payment portion again requested my name, credit card info and billing address which I provided correctlyAfter submitting payment, I received an e-mail with a receipt which stated I had just purchased two separate tickets with my name on it (in other words, duplicate tickets)I immediately called the helpline for Justfly*** to tell them of their system error and I was told after an initial representative and then a supervisor that I would have to pay a $cancelation fee to refund my tickets and then rebook the
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through***the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
The airline ( All Nippon Airways) changed the itinerary from 8am taking off to 825am, it made me not being able to catch my next flight from San Francisco to TokyoI chat with both Justfly and All Nippon airways and couldn't find a flight to make the connection flight possibleJustfly offered me the option to request a refund then give me lots of excuses to process the refund, even though All Nippon airways already authorized the refund and said there's no way it would take Justfly to make it such a long processI called the airline myself and confirm the refund granted by them then called Justfly few times sine 11/29/Justfly supervisor, Ian, told me it was granted and had been processed on 12/and wanted me to call back in hours to confirmAfter I called back on *** * *** *** *** *** *** *** each time they told me different infoFirst they said the refund hasn't been processed yet and they are still waiting for the airline to respond to their request, even
While booking travel, Justfly had the best price The service provided after I purchased the tickets, however, was beyond miserable When I received e-mails from Justfly about "airline initiated changes" to my schedule (which were minor) and called Justfly to handle the matter, I would have to spend anywhere from minutes to hours on hold awaiting service After my first horrid experience, I tried calling on various days (weekday and weekend) and at various times (morning, afternoon, night) in the hopes of getting a quicker response, but it made no difference Justfly proved very capable of providing miserable, lethargic service hours a day, days a week
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
I purchased a flight through JustFlyI wanted to cancel my flight and called within the 24-hour cancellation period to cancelI was put on hold and by the time I was taken off hold, the hour period had expiredI had a lengthy conversation with the customer service representative in which she explained cancellation fees (but did not explain why I couldn't void my travel)The representative had a thick accent and was hard to understandI ultimately asked to be transferred to a supervisor and was put on holdThe call never connected to the supervisor and the hold system eventually hung up on meI was on hold for about minutes
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight