Our experience is similar to others My daughter was charged a $extended cancellation fee, and was told that she could change her flight reservation within hours at no cost She tried to do that, and was charged $ Just Fly (which is difficult to reach, and you will be on hold forever) advised that their fee is THEIR fee, and the airline cancellation fee is extra Also, after changing her reservation and being charged, it was changed at all Their customer service person continually interrupted, but did finally agree to simply cancel the flight and to charge only the $ I am skeptical that this will be honored, so will contact my bank immediately to challenge any charge over that amount Avoid this vendor if less expensive travel is your goal
Doing business with Justfly.*** has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine* scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
on may 15th, I had to cancel an international flight reservation with *** (all over the phone) and I agreed to and was charged a $cancellation feei was told I had months to rebook the flight with the same airlinesi agreed to this because I head to bangkok twice a year so I knew I could use the $1,crediti called on november 19th to use this crediti had pulled up several flight options from their website leaving in january of 2018, averaging at $they're now saying that I cannot book any of these flights because those are only for new reservations rather than a rebooking and only giving me options that range in the $rangewhen I initially canceled my flight there were no regulations mentioned, other than the time frame for claiming my credit and that I needed to use the same airlinesi also paid the $to cancel the flight which would make me think that this should be a new bookingthey're being very cryptic and shady and I was real dishearte
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
I purchased two ticket from JustF* and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
Customer beware! Worst travel experience in my lifeJust Fly issued an eticket number for a flight that got canceled with no courtesy emails informing me of the changeWhen I got to the airport the airlines said that Justfly didn't provide them with any contact info to reach them atSupposedly they transferred my reservation from Westjet to United and then again to DeltaI figured that I was all set to on Delta, but they said my eticket number was invalid and that I have to call Justfly to have them reissue it againI spent over an hour on a long distance international roaming call with no successInstead of clearing me for the direct flight from Vancouver to SFO, which I already had a reservation on, they wanted to rebook me from Vancouver through Calgary to Los Angeles and finally back to San Francisco which would have been landing hours later without offer of a hotelThe plane ultimately took off and I had to book a second ticket that was 3x as much on my original flight
I have used Justly*** to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly*** said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
I had booked a flight from Savannah, GA to Denver, CO via justfly***I within an hour noticed that there is ane vent in Denver I wanted to attend so I had a friend of mine (I am deaf) call the justfly companyThe rep who answered said that it was no problem changing the flight date by the days and it would just cost $dollars more which she was going to add to the existing flight ticketI went on my bank's website yesterday to look over my finances and noticed that the first flight ticket was charged (correct price) and then there is a charge of plus (the difference as discussed) plus $for extra carry on which is correctThe rep thus did not add the $and the $to the from the first flight ticket but instead booked me again for the same flight at dollars more plus the $and $My friend will testify to that the rep said she was adding the and dollars tot he EXISTING flight ticket, not buy another flight ticketThe company a
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
justfly.com needs to be stopped from continuing its fraudulent practices ASAP! The site charged me for an “extended cancellation policy” of $that I did not authorize and the dates of my flight were incorrectI called their customer service the same hour after reviewing my itinerary and asked for a full refundAfter staying on the phone for almost an hour I was told that even if I booked the flight a minute ago they would not be able to give me a full refund without charging feesWhat this website is doing is just plain FRAUD! I feel bad for anyone that has fallen victim to their website, including myselfAn ethical business practice would allow cancellations made within the same day for cases where there was an error on the website or a customer was charged unknowinglyThis website takes advantage of consumers whenever possible, even in cases of committing fraud by charging consumers for things they aren’t aware of and telling them they can’t refund it
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
Extended cancellation policy is a scamIt is only good for the day you book your flightThey charge $to cancel flights and $change the booking/never gonna use them again
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
Our experience is similar to others My daughter was charged a $extended cancellation fee, and was told that she could change her flight reservation within hours at no cost She tried to do that, and was charged $ Just Fly (which is difficult to reach, and you will be on hold forever) advised that their fee is THEIR fee, and the airline cancellation fee is extra Also, after changing her reservation and being charged, it was changed at all Their customer service person continually interrupted, but did finally agree to simply cancel the flight and to charge only the $ I am skeptical that this will be honored, so will contact my bank immediately to challenge any charge over that amount Avoid this vendor if less expensive travel is your goal
Doing business with Justfly.*** has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine* scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
on may 15th, I had to cancel an international flight reservation with *** (all over the phone) and I agreed to and was charged a $cancellation feei was told I had months to rebook the flight with the same airlinesi agreed to this because I head to bangkok twice a year so I knew I could use the $1,crediti called on november 19th to use this crediti had pulled up several flight options from their website leaving in january of 2018, averaging at $they're now saying that I cannot book any of these flights because those are only for new reservations rather than a rebooking and only giving me options that range in the $rangewhen I initially canceled my flight there were no regulations mentioned, other than the time frame for claiming my credit and that I needed to use the same airlinesi also paid the $to cancel the flight which would make me think that this should be a new bookingthey're being very cryptic and shady and I was real dishearte
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
I purchased two ticket from JustF
* and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
Customer beware! Worst travel experience in my lifeJust Fly issued an eticket number for a flight that got canceled with no courtesy emails informing me of the changeWhen I got to the airport the airlines said that Justfly didn't provide them with any contact info to reach them atSupposedly they transferred my reservation from Westjet to United and then again to DeltaI figured that I was all set to on Delta, but they said my eticket number was invalid and that I have to call Justfly to have them reissue it againI spent over an hour on a long distance international roaming call with no successInstead of clearing me for the direct flight from Vancouver to SFO, which I already had a reservation on, they wanted to rebook me from Vancouver through Calgary to Los Angeles and finally back to San Francisco which would have been landing hours later without offer of a hotelThe plane ultimately took off and I had to book a second ticket that was 3x as much on my original flight
I have used Justly*** to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly*** said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
I had booked a flight from Savannah, GA to Denver, CO via justfly***I within an hour noticed that there is ane vent in Denver I wanted to attend so I had a friend of mine (I am deaf) call the justfly companyThe rep who answered said that it was no problem changing the flight date by the days and it would just cost $dollars more which she was going to add to the existing flight ticketI went on my bank's website yesterday to look over my finances and noticed that the first flight ticket was charged (correct price) and then there is a charge of plus (the difference as discussed) plus $for extra carry on which is correctThe rep thus did not add the $and the $to the from the first flight ticket but instead booked me again for the same flight at dollars more plus the $and $My friend will testify to that the rep said she was adding the and dollars tot he EXISTING flight ticket, not buy another flight ticketThe company a
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
justfly.com needs to be stopped from continuing its fraudulent practices ASAP! The site charged me for an “extended cancellation policy” of $that I did not authorize and the dates of my flight were incorrectI called their customer service the same hour after reviewing my itinerary and asked for a full refundAfter staying on the phone for almost an hour I was told that even if I booked the flight a minute ago they would not be able to give me a full refund without charging feesWhat this website is doing is just plain FRAUD! I feel bad for anyone that has fallen victim to their website, including myselfAn ethical business practice would allow cancellations made within the same day for cases where there was an error on the website or a customer was charged unknowinglyThis website takes advantage of consumers whenever possible, even in cases of committing fraud by charging consumers for things they aren’t aware of and telling them they can’t refund it
We bought tickets on May 31,We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destinationAnother reason We called to confirm is the problem with Qatar and the neighboring countries at that timeWe also watched *** *** *** *** ** *** at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticketWe honestly felt really good that he confirmed about the refundSince then We did not check any update about the ticket until November 20th, We found out that the original date had changedThe original departure date is Dec 10, but change to December 9th That makes the lay over in JFK to hours and additional hours lay over from Bangkok to the next destinationWe called Qatar representative at am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
Extended cancellation policy is a scamIt is only good for the day you book your flightThey charge $to cancel flights and $change the booking/never gonna use them again
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it