I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I purchased a ticket through Justfly*** for $I called explaining that my ticket was purchased on the wrong date and I would like a refundThey told me I did not make the hour window even though I had confirmation with Alaska airlines confirming the cancelation and returning funds that dayAfter talking to just fly they told me I would not receive payment for to weeks with a $service chargeI told them this is not right since they were refunded immediately through Alaska Airlines with no charge or delay
My years old son and I were rejected boarding to our return flight on May 6th because we don't have a transit visaOur transit was hours onlyThe JustFly.com and Saudi Airlines websites say I don't need a transit visa if transit is less than hours for all KSA airportsJustfly Booking Number* *** Saudi Arabian Airlines Confirmation Number: *** The result of this, I had to book a flight for me and my years old son with another airlines which costed me 2300$
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
I purchased tickets to dublin in Dec of I paid for them at that timeWhen I tried to check in I found that my middle name and my wife;s middle name had been omitted from the ticketI called Justfly to try and get it fixedThey said that I had filled the paperwork out correctly but there was a computer issue because Delta uses a different systemAs a result I need to pay an additional dollars per ticketI did everything correctly and through some problem between Delta and JustFly, my trip is now between and dollars moreThis is unfair
I purchase tickets for a flight and had to cancell after weeksI had gotten a $on top of purchase of $to use the credit down the road for the future flightSo now I tried using the credit I have for another flight, they told me that the cost of the flight was on top of the credit $That was with the credit applied to the amount alreadywhen I can get a flight without my credit for $216!
I am furious this company can do that and get away with itI will try getting my insurance that I bought which I am about to find out if that will be covered
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I purchased a flight through JustFlyI wanted to cancel my flight and called within the 24-hour cancellation period to cancelI was put on hold and by the time I was taken off hold, the hour period had expiredI had a lengthy conversation with the customer service representative in which she explained cancellation fees (but did not explain why I couldn't void my travel)The representative had a thick accent and was hard to understandI ultimately asked to be transferred to a supervisor and was put on holdThe call never connected to the supervisor and the hold system eventually hung up on meI was on hold for about minutes
I booked a flight through justfly*** and was never informed of an important change in my return flight which caused me to arrive at the airport and learn that I would not make my connecting flight because the first flight was leaving laterHad I known of the flight change I could have worked with justfly*** in advance to find another connecting flightAs it was, I was at the Jacksonville airport at 5:am and told by Delta airlines that since I booked my flight through a third party, I could only change flights through justfly***When I called justfly***'s customer support, they told me they could not get me on another flight until the next dayThey advised me that my best option was to cancel my flight with them, get a refund and book an entirely new flight with whichever airline I could find going out that day - which I didThe cheapest flight I could find that day was $with DeltaSo I had to spend $for something that could have been avoided if justfly*** had noti
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I had to cancel a flight and I was told it would cost me $to cancel but by paying that fee, I would receive full amount of flight charges of $credit towards another flight in the futureI verified that the new flights would be at advertised rates of justfly as well as directly through the airline of choice and that it would be good for one yearI was told Yes the credit would be towards any new flight within a year at the best rate justfly.com offers and advertisesI went in to reschedule the flight and found the flight is GreatI would only pay about differenceWhen I try to use my credit, the airfare went up to for exact flight meaning I needed to pay nearly dollars moreThis means that after paying the dollars to get the credit, and the upcharged airfare, I am only receiving about about dollars savings out of the credit and have been totally lied toI checked with American Airlines directly and found I can fly first cl
I purchased an online airline ticket through this company and purchased the travel insurance in case of cancellationunfortunately I had to cancel and received a credit to the account or $When I went to use the credited account, the prices they are trying to sell me an airline ticket that costs $more than the true priceExample, Jet Blue ticket will cost me $Justfly will cost me $550, using the same flight number, same flight date, and same flight times
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
Please see the description in the desired outcome below
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I purchased a ticket through Justfly*** for $I called explaining that my ticket was purchased on the wrong date and I would like a refundThey told me I did not make the hour window even though I had confirmation with Alaska airlines confirming the cancelation and returning funds that dayAfter talking to just fly they told me I would not receive payment for to weeks with a $service chargeI told them this is not right since they were refunded immediately through Alaska Airlines with no charge or delay
My years old son and I were rejected boarding to our return flight on May 6th because we don't have a transit visaOur transit was hours onlyThe JustFly.com and Saudi Airlines websites say I don't need a transit visa if transit is less than hours for all KSA airportsJustfly Booking Number* *** Saudi Arabian Airlines Confirmation Number: *** The result of this, I had to book a flight for me and my years old son with another airlines which costed me 2300$
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
I purchased tickets to dublin in Dec of I paid for them at that timeWhen I tried to check in I found that my middle name and my wife;s middle name had been omitted from the ticketI called Justfly to try and get it fixedThey said that I had filled the paperwork out correctly but there was a computer issue because Delta uses a different systemAs a result I need to pay an additional dollars per ticketI did everything correctly and through some problem between Delta and JustFly, my trip is now between and dollars moreThis is unfair
I purchase tickets for a flight and had to cancell after weeksI had gotten a $on top of purchase of $to use the credit down the road for the future flightSo now I tried using the credit I have for another flight, they told me that the cost of the flight was on top of the credit $That was with the credit applied to the amount alreadywhen I can get a flight without my credit for $216!
I am furious this company can do that and get away with itI will try getting my insurance that I bought which I am about to find out if that will be covered
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I purchased a flight through JustFlyI wanted to cancel my flight and called within the 24-hour cancellation period to cancelI was put on hold and by the time I was taken off hold, the hour period had expiredI had a lengthy conversation with the customer service representative in which she explained cancellation fees (but did not explain why I couldn't void my travel)The representative had a thick accent and was hard to understandI ultimately asked to be transferred to a supervisor and was put on holdThe call never connected to the supervisor and the hold system eventually hung up on meI was on hold for about minutes
I booked a flight through justfly*** and was never informed of an important change in my return flight which caused me to arrive at the airport and learn that I would not make my connecting flight because the first flight was leaving laterHad I known of the flight change I could have worked with justfly*** in advance to find another connecting flightAs it was, I was at the Jacksonville airport at 5:am and told by Delta airlines that since I booked my flight through a third party, I could only change flights through justfly***When I called justfly***'s customer support, they told me they could not get me on another flight until the next dayThey advised me that my best option was to cancel my flight with them, get a refund and book an entirely new flight with whichever airline I could find going out that day - which I didThe cheapest flight I could find that day was $with DeltaSo I had to spend $for something that could have been avoided if justfly*** had noti
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I had to cancel a flight and I was told it would cost me $to cancel but by paying that fee, I would receive full amount of flight charges of $credit towards another flight in the futureI verified that the new flights would be at advertised rates of justfly as well as directly through the airline of choice and that it would be good for one yearI was told Yes the credit would be towards any new flight within a year at the best rate justfly.com offers and advertisesI went in to reschedule the flight and found the flight is GreatI would only pay about differenceWhen I try to use my credit, the airfare went up to for exact flight meaning I needed to pay nearly dollars moreThis means that after paying the dollars to get the credit, and the upcharged airfare, I am only receiving about about dollars savings out of the credit and have been totally lied toI checked with American Airlines directly and found I can fly first cl
I purchased an online airline ticket through this company and purchased the travel insurance in case of cancellationunfortunately I had to cancel and received a credit to the account or $When I went to use the credited account, the prices they are trying to sell me an airline ticket that costs $more than the true priceExample, Jet Blue ticket will cost me $Justfly will cost me $550, using the same flight number, same flight date, and same flight times