The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
Made reservations to go to Florida from boise idOrdered tickets through phone to just fly, they placed information wrongQuoted me a price of For round trip for two, charged for one ticket place us on separate airlines didn't send conformation only way I found out was from my bank when I called to find out why I was charged so much and why delta and united, and other charges from just fly where out of my account they kept putting me on hold, over and over about times, then requested manage and he basically called me a lier and said it would take to business days to refund monies,this is not fair in any way
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
Made reservations to go to Florida from boise idOrdered tickets through phone to just fly, they placed information wrongQuoted me a price of For round trip for two, charged for one ticket place us on separate airlines didn't send conformation only way I found out was from my bank when I called to find out why I was charged so much and why delta and united, and other charges from just fly where out of my account they kept putting me on hold, over and over about times, then requested manage and he basically called me a lier and said it would take to business days to refund monies,this is not fair in any way
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of
* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned