~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly [redacted] has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly [redacted] provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
I ordered my ticket in JustFly [redacted] last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore UGH!!
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by [redacted] that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted [redacted] as Just Fly had us returning on a different airline than the one we would use to go to Florida [redacted] told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to [redacted] , [redacted] etc but no response
I did booking though Justfly [redacted] and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice [redacted] • Reference [redacted] • Date: 1-May-• • To
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help [redacted]
I purchased an economy ticket through Justfly [redacted] for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly [redacted] does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly [redacted] that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on [redacted] through the JustFl [redacted] website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on [redacted] for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline ( [redacted] )This all took place within minutes of booking Do NOT book through them for any flights in NZ
I am writing this to Justfly [redacted] as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly [redacted] to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information." How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
Hello, I book a flight at [redacted] leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
I booked a fly ticket from JustFly [redacted] on July 2, 2017,Confirmation number is [redacted] But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative [redacted] corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from [redacted] that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
After purchasing a one-way ticket online at JustFly [redacted] from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor, [redacted] , who told me I would not be able to get the price I saw online as that was
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly [redacted] purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
I booked a round trip plane trip on Turkish Airlines through JustFly [redacted] with a return from EDI>IST>ATL on July 2-My first contact with JustFly [redacted] customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are [redacted] ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China) Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly [redacted] to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, [redacted] After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly [redacted] has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly [redacted] provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
I ordered my ticket in JustFly [redacted] last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore UGH!!
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by [redacted] that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted [redacted] as Just Fly had us returning on a different airline than the one we would use to go to Florida [redacted] told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to [redacted] , [redacted] etc but no response
I did booking though Justfly [redacted] and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice [redacted] • Reference [redacted] • Date: 1-May-• • To
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help [redacted]
I purchased an economy ticket through Justfly [redacted] for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly [redacted] does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly [redacted] that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on [redacted] through the JustFl [redacted] website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on [redacted] for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline ( [redacted] )This all took place within minutes of booking Do NOT book through them for any flights in NZ
I am writing this to Justfly [redacted] as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly [redacted] to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information." How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
Hello, I book a flight at [redacted] leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
I booked a fly ticket from JustFly [redacted] on July 2, 2017,Confirmation number is [redacted] But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative [redacted] corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from [redacted] that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
After purchasing a one-way ticket online at JustFly [redacted] from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor, [redacted] , who told me I would not be able to get the price I saw online as that was
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly [redacted] purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
I booked a round trip plane trip on Turkish Airlines through JustFly [redacted] with a return from EDI>IST>ATL on July 2-My first contact with JustFly [redacted] customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are [redacted] ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China) Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly [redacted] to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, [redacted] After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w