[redacted] ***, I am a VERY DISSATISFIED customer. I have reviewed [redacted] and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!! I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf # [redacted] , and I had to go through Spirit Airlines to use credit. I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally [redacted] # [redacted] came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received. Since my phone call, I have found numerous complaints regarding Spirit Airlines. I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly a copy of an email dated October at 9:57pm Eastern St
I booked a ticket from the United States, and U.SDepartment of Transportation (DOT) regulations state that I am entitled to a full refund on non-refundable tickets within hours of booking as long as my flight is at least days away—with no cancellation feeMy reservation [redacted] was canceled within hours of booking but I still got chargedThis fee was also not clearly stated at the time of bookingI urge Justfly to refund the unreasonable $fee immediatelyThank you
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united [redacted] website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united [redacted] directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy [redacted] mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
I cancelled an airline ticket with Justfly [redacted] I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
Justfl [redacted] does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl [redacted] was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl [redacted] who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I tried to purchase airline tickets from justfly [redacted] on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly [redacted] numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through [redacted] the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
I booked a trip with justfly [redacted] on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly [redacted] back, where they continued to give me the run around and left me on hold
I purchased airlines tickets from this company in December and I've waited months to allow for a refund onto my debit cardStil, after multiple phone calls, they are unable to provide proof they've issued the refund and my bank statements surely do not reflect that one was ever givenAfter speaking with them again today, they send me over a makeshift invoice that does not include the proper total refund amountAfter questioning the agent, she backtracks and states the correct total amount of over $Reference number [redacted]
I purchased tickets to fly in 12/thru JustFly [redacted] I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
My husband booked a flight through Justfly[redacted] and had to make a changeHe made the change through their website online and our credit card was chargedHowever the ***pany sent us a itinerary that was the same as the original not reflecting a changeMy husband called Justfly was placed on indefinite hold never being able to speak to a customer service repHe ended up having to buy a ticket from a ***pletely different airline to make it back home to the United StatesWhen he finally got through to Justfly and brought their error to their attention they refused to acknowledge their mistake and refund him the change fee for a change he was charged for that never took placeI have researched this ***pany and there are numerous ***plaintsI intend to spread the word to those I know are affiliated with the military and government to stay away from doing business with JustflyThey are deceptive and should not be in businessI think my husband deserves his fee returned and no other ve
I selected travel for 11/23-27, after paying I received and was emailed itineraryI didn't look at it the iternary until hours after the hour free change/cancellation policy., because I assumed what I booked is what I gotBut came to find out that they booked me going and returning on the same date, 11/I tried to resolve over the phone, was placed on excessive hold, while they located a supervisor, none was available, so I was given the option for the supervisor to call me back at a specific time the next dayThe supervisor never called, so I called back and was once again placed on excessive holdI finally got a supervisor [redacted] , and she said the same exact thing as the customer rep., I asked to speak to someone above her and she would not put me through, nor would she give me the name of CEO so I could escalate the matterThis was also the week that there were report computer problems with all the airlines
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from [redacted] with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I booked a ticket thru Jusfly [redacted] from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference [redacted] Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly [redacted] asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly [redacted] Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
[redacted] ***, I am a VERY DISSATISFIED customer. I have reviewed [redacted] and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!! I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf # [redacted] , and I had to go through Spirit Airlines to use credit. I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally [redacted] # [redacted] came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received. Since my phone call, I have found numerous complaints regarding Spirit Airlines. I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly a copy of an email dated October at 9:57pm Eastern St
I booked a ticket from the United States, and U.SDepartment of Transportation (DOT) regulations state that I am entitled to a full refund on non-refundable tickets within hours of booking as long as my flight is at least days away—with no cancellation feeMy reservation [redacted] was canceled within hours of booking but I still got chargedThis fee was also not clearly stated at the time of bookingI urge Justfly to refund the unreasonable $fee immediatelyThank you
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united [redacted] website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united [redacted] directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy [redacted] mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
never ever use just fly [redacted]
I cancelled an airline ticket with Justfly [redacted] I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
Justfl [redacted] does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl [redacted] was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl [redacted] who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I tried to purchase airline tickets from justfly [redacted] on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly [redacted] numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through [redacted] the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
I booked a trip with justfly [redacted] on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly [redacted] back, where they continued to give me the run around and left me on hold
I purchased airlines tickets from this company in December and I've waited months to allow for a refund onto my debit cardStil, after multiple phone calls, they are unable to provide proof they've issued the refund and my bank statements surely do not reflect that one was ever givenAfter speaking with them again today, they send me over a makeshift invoice that does not include the proper total refund amountAfter questioning the agent, she backtracks and states the correct total amount of over $Reference number [redacted]
I purchased tickets to fly in 12/thru JustFly [redacted] I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
My husband booked a flight through Justfly[redacted] and had to make a changeHe made the change through their website online and our credit card was chargedHowever the ***pany sent us a itinerary that was the same as the original not reflecting a changeMy husband called Justfly was placed on indefinite hold never being able to speak to a customer service repHe ended up having to buy a ticket from a ***pletely different airline to make it back home to the United StatesWhen he finally got through to Justfly and brought their error to their attention they refused to acknowledge their mistake and refund him the change fee for a change he was charged for that never took placeI have researched this ***pany and there are numerous ***plaintsI intend to spread the word to those I know are affiliated with the military and government to stay away from doing business with JustflyThey are deceptive and should not be in businessI think my husband deserves his fee returned and no other ve
I selected travel for 11/23-27, after paying I received and was emailed itineraryI didn't look at it the iternary until hours after the hour free change/cancellation policy., because I assumed what I booked is what I gotBut came to find out that they booked me going and returning on the same date, 11/I tried to resolve over the phone, was placed on excessive hold, while they located a supervisor, none was available, so I was given the option for the supervisor to call me back at a specific time the next dayThe supervisor never called, so I called back and was once again placed on excessive holdI finally got a supervisor [redacted] , and she said the same exact thing as the customer rep., I asked to speak to someone above her and she would not put me through, nor would she give me the name of CEO so I could escalate the matterThis was also the week that there were report computer problems with all the airlines
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from [redacted] with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I booked a ticket thru Jusfly [redacted] from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference [redacted] Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly [redacted] asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly [redacted] Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
Justfly[redacted] overcharged my credit account They are fraudulent