Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub [redacted] and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub [redacted] and buy either from a travel agency or the airline directly
I bought airline tickets with travel agency Justfly [redacted] from their website on 08/09/for 316.70$ (booking number [redacted] on Justfly [redacted] and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
I cancelled my flights with justfly [redacted] and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
I made a reservation with JustFly [redacted] and called to cancel the flight within the allowable free cancelation period of hoursI didn't received a confirmation email of cancellation so I called back hours later (still within the allowable hour free cancellation period)The customer service rep claims that the previous rep only canceled the returning flight and not the whole reservationShe put me on hold to cancel the whole reservationVery scamy businessI was never put on hold where I could hear musicI could hear nothing, no voices, no typing, nothingAfter minutes of waiting, I blew into the phone and said "Helloooo?" She immediately replied back and said it was canceled as if she had just been sitting there doing nothingI demanded an email confirming the cancelationWhen I asked her if she had my email she said she had to put me on hold for more minutes to confirm my email addressIt took minutes for her to speak again, simply to read back my email to meShe a
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ [redacted] Subject Title: FRAUD
I made a purchase of a ticket online on Feb 2, for a flight from Miami Flto Valencia, Venezuelathe flight was for Feb 7, Receipt No [redacted] Upon arrival at the airport I found out that there was no ticket for this flight issuedI then had to buy a ticket from another companyI have made multiple calls to this companies phone numbers and are placed on hold for hours and never get anyone to talk to
This company is a Scam I cant believe there can be allow to operate like this I booked a flight for my family on Dec to JanI had purchase the Csa Travel protection Due to Family emergency I was forced to cancel trip .Which insurance didn't cover a thing So Had to pay $per ticket x.I was told by Justfly that I would have a credit of $I have tried to use the credit directly thru there site .But they purposely don't let it load for days with no resolution If I go on there website and pick my flights on dates desire for example they show $per ticket .I called and talk to Kin asked if I could pick my own flights thru there site She said No that she would help me and send me to customer support Ok ,So Customer support Eman gets on the line told him about my inquiry he stars checking dates flights The same flight that was checked by me thru there site his price to me is $.So I thought okay my credit per ticket is -$ea would have to pay the difference .Nope I was wrong Eman said no this is the actual price to youSo according to him the ticket will run me $1021ea.Red alert this place is a Scam Please DO NOT USE JUSTFLY[redacted] Not sure how they being allowed to operate for so long Makes me sick to think of the dollar amount I lost with this scammers .I would hate to see other people having to deal with what I'm going thru So do yourself a favor DONT use JUSTFLY.***
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly [redacted] for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
JustFly [redacted] pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly [redacted] couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly [redacted] has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from [redacted] while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
Justfly[redacted] is a scam!!!! Extremely terrible experience with justfl [redacted] for purchasing flight ticketI originally tried to find a flight through [redacted] and in the list justfl [redacted] showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl [redacted] said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl [redacted] had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were [redacted] or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their [redacted] that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and [redacted] and Air China, I don't know yet what you two have been involved with Justfl [redacted] but I won't trust both of you two anymore either!
On July 21st, I called Justfly [redacted] to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
Terrible dot [redacted] Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
JUSTFLY.COM: THIS COMPANY IS A GREAT SCAM!!..Because on March 27, I bought a ticket to travel to Peru, I had to travel on April 02, so that day I arrived early to the airport, when I am checking in, the American's Lady, told me that I could no to aboard the airplane, because I had not conection o whatever, I do not Know what happened in that moment AND my ticket was not paid, I answered to her I paid for my ticket to JustFly, so she told again No they Did not, for me was a Great problem in that moment, because I had to travel urgent, my mom was dying, so I explained my urgency to travel to the lady and she did and gave me another ticket but for the next day, DO YOU KNOW WHAT MEANS THAT???, I HAD COME BACK TO MY HOME WITH MY luggage and things that can damage, AND TO WAIT UNTIL NEXT DAY, and again come back to the airport with my luggage, that was INCREDIBLE!!, THE AMERICAN AIRLINES ASKED ME FOR THE CORRESPONDING PAYMENT FOR THE NEW FLIGHT, WITH MY SAME JustFly Booking Number: [redacted]
On 3/14/I purchased two tickets for Thailand thru Justly [redacted] for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under [redacted] *erez my full name and later realized my passport was under just [redacted] my married nameThe easiest solution I thought was to call the airline and ask to have the last name [redacted] removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I made the mistake of trusting my friends when we got airline tickets to Europe, booked them at Just FlyI learned I was getting a promotion at work that warranted me to stay in the statesI called Just Fly to cancel the flight since I purchased flight insurance as wellThis is where this company is completely unethical and downright scamMy ticket was $600+, which if canceled is not refundable, this company has the nerve to want to charge $to cancel the flight (this is how they make their money and it’s a scam, you’ll see later on why), the rep keep asking me if I wanted to cancel several times and had to ask my permission to be debited $150, of course I said [redacted] NO you are not charging my credit card for a frivolous chargeThe scary part is this company has a file with your credit card information, which is will be reported to my credit card company on the basis of the shady tactic of wanting to charge $to cancel the flight I did my own research on the ticket and found that American Airlines was the company that the plane ticket was bought from, I talked to an American Airlines who advised they do not charge to cancel tickets and never have I was also told that the day the flight was purchased I could have received a cheaper flight, because Just Fly books the flights on the carrier websites, they don’t have any special pull, they act as a middle man(if you can call them that) and just book your flightThere is no disclaimer on their website of cheaper flights maybe found on carrier websites, or that you don’t do anything special to warrant that $cancelation feeI canceled my flight with the American Airlines rep and that was it, how Just Fly think they can charge $for nothing is beyond me, this is where the scam is, stay away from themYou are better off getting flights on the carrier websites
Purchased round trip from JustFly [redacted] from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly [redacted] appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, [redacted] , and [redacted] need to stop allowing them to book for them
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight ( [redacted] ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options [redacted] said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call [redacted] but I refusedHe then called [redacted] himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub [redacted] and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub [redacted] and buy either from a travel agency or the airline directly
I bought airline tickets with travel agency Justfly [redacted] from their website on 08/09/for 316.70$ (booking number [redacted] on Justfly [redacted] and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
I cancelled my flights with justfly [redacted] and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
I made a reservation with JustFly [redacted] and called to cancel the flight within the allowable free cancelation period of hoursI didn't received a confirmation email of cancellation so I called back hours later (still within the allowable hour free cancellation period)The customer service rep claims that the previous rep only canceled the returning flight and not the whole reservationShe put me on hold to cancel the whole reservationVery scamy businessI was never put on hold where I could hear musicI could hear nothing, no voices, no typing, nothingAfter minutes of waiting, I blew into the phone and said "Helloooo?" She immediately replied back and said it was canceled as if she had just been sitting there doing nothingI demanded an email confirming the cancelationWhen I asked her if she had my email she said she had to put me on hold for more minutes to confirm my email addressIt took minutes for her to speak again, simply to read back my email to meShe a
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ [redacted] Subject Title: FRAUD
I made a purchase of a ticket online on Feb 2, for a flight from Miami Flto Valencia, Venezuelathe flight was for Feb 7, Receipt No [redacted] Upon arrival at the airport I found out that there was no ticket for this flight issuedI then had to buy a ticket from another companyI have made multiple calls to this companies phone numbers and are placed on hold for hours and never get anyone to talk to
This company is a Scam I cant believe there can be allow to operate like this I booked a flight for my family on Dec to JanI had purchase the Csa Travel protection Due to Family emergency I was forced to cancel trip .Which insurance didn't cover a thing So Had to pay $per ticket x.I was told by Justfly that I would have a credit of $I have tried to use the credit directly thru there site .But they purposely don't let it load for days with no resolution If I go on there website and pick my flights on dates desire for example they show $per ticket .I called and talk to Kin asked if I could pick my own flights thru there site She said No that she would help me and send me to customer support Ok ,So Customer support Eman gets on the line told him about my inquiry he stars checking dates flights The same flight that was checked by me thru there site his price to me is $.So I thought okay my credit per ticket is -$ea would have to pay the difference .Nope I was wrong Eman said no this is the actual price to youSo according to him the ticket will run me $1021ea.Red alert this place is a Scam Please DO NOT USE JUSTFLY[redacted] Not sure how they being allowed to operate for so long Makes me sick to think of the dollar amount I lost with this scammers .I would hate to see other people having to deal with what I'm going thru So do yourself a favor DONT use JUSTFLY.***
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly [redacted] for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
JustFly [redacted] pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly [redacted] couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly [redacted] has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from [redacted] while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
Justfly[redacted] is a scam!!!! Extremely terrible experience with justfl [redacted] for purchasing flight ticketI originally tried to find a flight through [redacted] and in the list justfl [redacted] showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl [redacted] said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl [redacted] had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were [redacted] or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their [redacted] that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and [redacted] and Air China, I don't know yet what you two have been involved with Justfl [redacted] but I won't trust both of you two anymore either!
On July 21st, I called Justfly [redacted] to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
Terrible dot [redacted] Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
JUSTFLY.COM: THIS COMPANY IS A GREAT SCAM!!..Because on March 27, I bought a ticket to travel to Peru, I had to travel on April 02, so that day I arrived early to the airport, when I am checking in, the American's Lady, told me that I could no to aboard the airplane, because I had not conection o whatever, I do not Know what happened in that moment AND my ticket was not paid, I answered to her I paid for my ticket to JustFly, so she told again No they Did not, for me was a Great problem in that moment, because I had to travel urgent, my mom was dying, so I explained my urgency to travel to the lady and she did and gave me another ticket but for the next day, DO YOU KNOW WHAT MEANS THAT???, I HAD COME BACK TO MY HOME WITH MY luggage and things that can damage, AND TO WAIT UNTIL NEXT DAY, and again come back to the airport with my luggage, that was INCREDIBLE!!, THE AMERICAN AIRLINES ASKED ME FOR THE CORRESPONDING PAYMENT FOR THE NEW FLIGHT, WITH MY SAME JustFly Booking Number: [redacted]
On 3/14/I purchased two tickets for Thailand thru Justly [redacted] for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under [redacted] *erez my full name and later realized my passport was under just [redacted] my married nameThe easiest solution I thought was to call the airline and ask to have the last name [redacted] removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I made the mistake of trusting my friends when we got airline tickets to Europe, booked them at Just FlyI learned I was getting a promotion at work that warranted me to stay in the statesI called Just Fly to cancel the flight since I purchased flight insurance as wellThis is where this company is completely unethical and downright scamMy ticket was $600+, which if canceled is not refundable, this company has the nerve to want to charge $to cancel the flight (this is how they make their money and it’s a scam, you’ll see later on why), the rep keep asking me if I wanted to cancel several times and had to ask my permission to be debited $150, of course I said [redacted] NO you are not charging my credit card for a frivolous chargeThe scary part is this company has a file with your credit card information, which is will be reported to my credit card company on the basis of the shady tactic of wanting to charge $to cancel the flight I did my own research on the ticket and found that American Airlines was the company that the plane ticket was bought from, I talked to an American Airlines who advised they do not charge to cancel tickets and never have I was also told that the day the flight was purchased I could have received a cheaper flight, because Just Fly books the flights on the carrier websites, they don’t have any special pull, they act as a middle man(if you can call them that) and just book your flightThere is no disclaimer on their website of cheaper flights maybe found on carrier websites, or that you don’t do anything special to warrant that $cancelation feeI canceled my flight with the American Airlines rep and that was it, how Just Fly think they can charge $for nothing is beyond me, this is where the scam is, stay away from themYou are better off getting flights on the carrier websites
Purchased round trip from JustFly [redacted] from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly [redacted] appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, [redacted] , and [redacted] need to stop allowing them to book for them
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight ( [redacted] ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options [redacted] said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call [redacted] but I refusedHe then called [redacted] himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b