After purchasing a one-way ticket online at JustFly [redacted] from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor, [redacted] , who told me I would not be able to get the price I saw online as that was
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly [redacted] purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
I booked a round trip plane trip on Turkish Airlines through JustFly [redacted] with a return from EDI>IST>ATL on July 2-My first contact with JustFly [redacted] customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are [redacted] ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China) Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly [redacted] to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, [redacted] After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
Stay away! First I paid Justfly[redacted] a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
Hello, I'd purchased a reservation from Justfly [redacted] to fly from Seattle to chennai This reservation was made over phone with an operator belonging to Justfly***The flight was bound to Chennai from Seattle with stops at Vancouver and Hong Kong We are not citizens but on H1B and HrespectivelyThe operator and Air Canada failed to notify us that we need transit visas to travel through Canada and the Justfly operator did not bother to notify us about that requirement Imagine our surprise on the day of the flight, the flight attendant refused to check us inIt is to be noted that this was a rescheduled flight and the operator from Justfly picked this flight for usOur details Name: [redacted] Wife's name: [redacted] Booking Id with just fly: [redacted]
JustFly [redacted] refuses to refund my money after I cancelled my reservationThey stated a credit will be issued to "my account," of which I have none with them, but to use any credit it MUST be to the same destination on the same airline within one yearI have no desire to book another trip and want my hard earned money refunded
I booked two tickets for me and my wife on [redacted] which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight One day later, when I checked my account on [redacted] I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist " [redacted] " and he offered me $couponI have been charged and they cant even refund me for their mistake
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the [redacted] number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
I purchased a ticket on Turkish Airlines through Justfly [redacted] on June for a September departure...sometime in August I was informed of a schedule change and told to contact Turkish Airlines directly, where I was informed that I could cancel the ticket for a full refund because of the change, but that I had to cancel it through justfly.comI called Justfly [redacted] on August (on a recorded line, I believe) to cancel the ticket and was informed that I would receive a full refund to my original billing credit cardWhen I did not receive a confirmation by email within hours I contacted them again and was assured everything was fineFinally, on September 8,, after five calls lasting several hours with these people I was told the ticket "no longer had any value." No kidding! They cancelled the ticket a week earlier, and the flight had left the day before! So now I am out $and apparently have no recourse as the supervisors at the customer service center refuse to call me back
I purchased a ticket through Justfly [redacted] on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly [redacted] and when I called Justfly [redacted] they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly [redacted] they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
I cancelled a round trip ticket from Los Angeles to New Zealand back in December I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
My reference # at Justfly is [redacted] I have been trying to get a refund on a flight that was cancelled back in November I've called several times and always told to wait to eight weeksThis has been going on since NovCalled today May 9, and now I'm told that the check ***) for $was mailed on 02/27/I have never received this check and I told them thatThey just continually restate that the check was mailed on the 27th of FebThey said to check with my post officeWhat?? That's over months agoIf they really sent it, I would have received it by nowThis check just doesn't existI am still looking for my refund of $Please help[ me if you canThank you
I was deported from Israel back to the USABorder Patrol/Turkish Airlines paid for my flight back as I was denied my rights as a customerI was quarantined for more than hours along with my service dog whom was denied to use the restroom outdoors in the European Airports during layoversI would like a refund as Justfly [redacted] blames the airlines and the airlines blame Justfly***
JustFl [redacted] is the WORST company I've come acrossThey advertised flights alongside reputable online flight reservation companies so I decided to go with them since the prices were slightly cheaperI will never ever use them again as they have been nothing but a headacheTo start, we booked three different flights with them and each leg has so far been changed or up-charged immenselyThe price advertised jumped over $from the page where we entered out credit card information to the submit page We then got emails a saying that flight times had been changedOnly an hour here or there so we let it goThen, I received an ambiguous email a few weeks after booking saying I needed to call JustFly because another one of my flights had been changed/cancelledWhen I called to check on the status of the flight I was told that I would no longer be able to fly that day or that I would only be able to get a flight at horrible times with extremely long layoversI called Air Canada to confirm that there were no other flight options and was shown multiple available flights at convenient times on the day I wanted to travelI called JustFly back and was told they weren't able to get me on any of those flights, despite there still being available seatsI waited on hold for hours with JustFly and they continued to tell me they were unable to book my flight but could not give me a reason why Finally I had a very helpful person from AirCanada call JustFly with me and after another painfully long hold they somehow were magically able to book me back onto the same flight I originally purchased Overall horrible experience and very stressfulPlease DO NOT use JustFly
I made two flight reservations for my girlfriend and I[redacted] was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor [redacted] that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor [redacted] tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
After purchasing a one-way ticket online at JustFly [redacted] from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor, [redacted] , who told me I would not be able to get the price I saw online as that was
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly [redacted] purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
I booked a round trip plane trip on Turkish Airlines through JustFly [redacted] with a return from EDI>IST>ATL on July 2-My first contact with JustFly [redacted] customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are [redacted] ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China) Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly [redacted] to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, [redacted] After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
Stay away! First I paid Justfly[redacted] a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
Hello, I'd purchased a reservation from Justfly [redacted] to fly from Seattle to chennai This reservation was made over phone with an operator belonging to Justfly***The flight was bound to Chennai from Seattle with stops at Vancouver and Hong Kong We are not citizens but on H1B and HrespectivelyThe operator and Air Canada failed to notify us that we need transit visas to travel through Canada and the Justfly operator did not bother to notify us about that requirement Imagine our surprise on the day of the flight, the flight attendant refused to check us inIt is to be noted that this was a rescheduled flight and the operator from Justfly picked this flight for usOur details Name: [redacted] Wife's name: [redacted] Booking Id with just fly: [redacted]
JustFly [redacted] refuses to refund my money after I cancelled my reservationThey stated a credit will be issued to "my account," of which I have none with them, but to use any credit it MUST be to the same destination on the same airline within one yearI have no desire to book another trip and want my hard earned money refunded
I booked two tickets for me and my wife on [redacted] which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight One day later, when I checked my account on [redacted] I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist " [redacted] " and he offered me $couponI have been charged and they cant even refund me for their mistake
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the [redacted] number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
I purchased a ticket on Turkish Airlines through Justfly [redacted] on June for a September departure...sometime in August I was informed of a schedule change and told to contact Turkish Airlines directly, where I was informed that I could cancel the ticket for a full refund because of the change, but that I had to cancel it through justfly.comI called Justfly [redacted] on August (on a recorded line, I believe) to cancel the ticket and was informed that I would receive a full refund to my original billing credit cardWhen I did not receive a confirmation by email within hours I contacted them again and was assured everything was fineFinally, on September 8,, after five calls lasting several hours with these people I was told the ticket "no longer had any value." No kidding! They cancelled the ticket a week earlier, and the flight had left the day before! So now I am out $and apparently have no recourse as the supervisors at the customer service center refuse to call me back
I purchased a ticket through Justfly [redacted] on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly [redacted] and when I called Justfly [redacted] they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly [redacted] they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
I cancelled a round trip ticket from Los Angeles to New Zealand back in December I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
My reference # at Justfly is [redacted] I have been trying to get a refund on a flight that was cancelled back in November I've called several times and always told to wait to eight weeksThis has been going on since NovCalled today May 9, and now I'm told that the check ***) for $was mailed on 02/27/I have never received this check and I told them thatThey just continually restate that the check was mailed on the 27th of FebThey said to check with my post officeWhat?? That's over months agoIf they really sent it, I would have received it by nowThis check just doesn't existI am still looking for my refund of $Please help[ me if you canThank you
I was deported from Israel back to the USABorder Patrol/Turkish Airlines paid for my flight back as I was denied my rights as a customerI was quarantined for more than hours along with my service dog whom was denied to use the restroom outdoors in the European Airports during layoversI would like a refund as Justfly [redacted] blames the airlines and the airlines blame Justfly***
JustFl [redacted] is the WORST company I've come acrossThey advertised flights alongside reputable online flight reservation companies so I decided to go with them since the prices were slightly cheaperI will never ever use them again as they have been nothing but a headacheTo start, we booked three different flights with them and each leg has so far been changed or up-charged immenselyThe price advertised jumped over $from the page where we entered out credit card information to the submit page We then got emails a saying that flight times had been changedOnly an hour here or there so we let it goThen, I received an ambiguous email a few weeks after booking saying I needed to call JustFly because another one of my flights had been changed/cancelledWhen I called to check on the status of the flight I was told that I would no longer be able to fly that day or that I would only be able to get a flight at horrible times with extremely long layoversI called Air Canada to confirm that there were no other flight options and was shown multiple available flights at convenient times on the day I wanted to travelI called JustFly back and was told they weren't able to get me on any of those flights, despite there still being available seatsI waited on hold for hours with JustFly and they continued to tell me they were unable to book my flight but could not give me a reason why Finally I had a very helpful person from AirCanada call JustFly with me and after another painfully long hold they somehow were magically able to book me back onto the same flight I originally purchased Overall horrible experience and very stressfulPlease DO NOT use JustFly
I made two flight reservations for my girlfriend and I[redacted] was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor [redacted] that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor [redacted] tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we