In September my wife booked a flight on United Airlines to Sydney, Australia through justfly [redacted] for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
JustFly [redacted] pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly [redacted] couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly [redacted] has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from [redacted] while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
Justfly[redacted] is a scam!!!! Extremely terrible experience with justfl [redacted] for purchasing flight ticketI originally tried to find a flight through [redacted] and in the list justfl [redacted] showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl [redacted] said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl [redacted] had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were [redacted] or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their [redacted] that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and [redacted] and Air China, I don't know yet what you two have been involved with Justfl [redacted] but I won't trust both of you two anymore either!
On July 21st, I called Justfly [redacted] to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
Terrible dot [redacted] Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
JUSTFLY.COM: THIS COMPANY IS A GREAT SCAM!!..Because on March 27, I bought a ticket to travel to Peru, I had to travel on April 02, so that day I arrived early to the airport, when I am checking in, the American's Lady, told me that I could no to aboard the airplane, because I had not conection o whatever, I do not Know what happened in that moment AND my ticket was not paid, I answered to her I paid for my ticket to JustFly, so she told again No they Did not, for me was a Great problem in that moment, because I had to travel urgent, my mom was dying, so I explained my urgency to travel to the lady and she did and gave me another ticket but for the next day, DO YOU KNOW WHAT MEANS THAT???, I HAD COME BACK TO MY HOME WITH MY luggage and things that can damage, AND TO WAIT UNTIL NEXT DAY, and again come back to the airport with my luggage, that was INCREDIBLE!!, THE AMERICAN AIRLINES ASKED ME FOR THE CORRESPONDING PAYMENT FOR THE NEW FLIGHT, WITH MY SAME JustFly Booking Number: [redacted]
On 3/14/I purchased two tickets for Thailand thru Justly [redacted] for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under [redacted] *erez my full name and later realized my passport was under just [redacted] my married nameThe easiest solution I thought was to call the airline and ask to have the last name [redacted] removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I made the mistake of trusting my friends when we got airline tickets to Europe, booked them at Just FlyI learned I was getting a promotion at work that warranted me to stay in the statesI called Just Fly to cancel the flight since I purchased flight insurance as wellThis is where this company is completely unethical and downright scamMy ticket was $600+, which if canceled is not refundable, this company has the nerve to want to charge $to cancel the flight (this is how they make their money and it’s a scam, you’ll see later on why), the rep keep asking me if I wanted to cancel several times and had to ask my permission to be debited $150, of course I said [redacted] NO you are not charging my credit card for a frivolous chargeThe scary part is this company has a file with your credit card information, which is will be reported to my credit card company on the basis of the shady tactic of wanting to charge $to cancel the flight I did my own research on the ticket and found that American Airlines was the company that the plane ticket was bought from, I talked to an American Airlines who advised they do not charge to cancel tickets and never have I was also told that the day the flight was purchased I could have received a cheaper flight, because Just Fly books the flights on the carrier websites, they don’t have any special pull, they act as a middle man(if you can call them that) and just book your flightThere is no disclaimer on their website of cheaper flights maybe found on carrier websites, or that you don’t do anything special to warrant that $cancelation feeI canceled my flight with the American Airlines rep and that was it, how Just Fly think they can charge $for nothing is beyond me, this is where the scam is, stay away from themYou are better off getting flights on the carrier websites
Purchased round trip from JustFly [redacted] from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly [redacted] appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, [redacted] , and [redacted] need to stop allowing them to book for them
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight ( [redacted] ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options [redacted] said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call [redacted] but I refusedHe then called [redacted] himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number [redacted] and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually [redacted] the supervisor cam
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl [redacted] as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
I was browsing Justfly[redacted] for low faresIt offered an extremely low fare of $for a RT ticketI entered my credit card info and when it began searching/processing the fare, it came back with an increased fare amount of $and asked if I wished to book--I went to click "no thanks" and it processed the chargeI immediately called the customer service line and the rep advised that they could not cancel a fare unless I paid $per personI became irate and advised I was not paying anything, I requested to speak to a supervisor numerous times and the rep would not transfer me and when she finally offered to transfer me, she stated it would be a minute holdShe then offered to cancel the flight for $per personI was extremely uncomfortable by the ease of processing a $charge when I hit the "no thanks" button and by the inability to cancel the flight or speak to a supervisorWith $on the line, I ended up accepting the $cancellation feeI immediately called the airline and they could not even see a reservation/cancellation under our names and advised that the department of transportation states you may cancel a flight up to hours after bookingOur credit card company is monitoring the situation to make sure $is refunded to our accountIt was a horrific experience and felt like scam to be honestI think the "ease" of the purchase and the "inability" to cancel is how they make their money
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in [redacted] ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to [redacted] ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
MISGUIDING if not outright ADVERTISING Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
My wife and I booked a multi-city flight with justfly***We used this online travel agency for the very first time after being rerouted to their website from a major airfare search siteWe had to cancel our trip shortly after booking and we paid $($per person) in cancellation fees, which added to the $of the original airfare priceFollowing the directions from justfly [redacted] we started searching for flights that matched our original reservationWe tried to re-book in multiple occasions over several months and every time the agents from customer support would give us conflicting information and give always a new reason for why they were not able to change our flight to some other dateAt some point they decided that we could not fly after March (which is the date the ticket expires, while the airline told us that we had to re-book before March but we could fly anytime we wanted)Few days before March 15, they started telling us that the reservation was not
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly [redacted] website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly [redacted] and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly [redacted] again and inquired as to why it had not be
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly [redacted] for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
JustFly [redacted] pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly [redacted] couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly [redacted] has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from [redacted] while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
Justfly[redacted] is a scam!!!! Extremely terrible experience with justfl [redacted] for purchasing flight ticketI originally tried to find a flight through [redacted] and in the list justfl [redacted] showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl [redacted] said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl [redacted] had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were [redacted] or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their [redacted] that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and [redacted] and Air China, I don't know yet what you two have been involved with Justfl [redacted] but I won't trust both of you two anymore either!
On July 21st, I called Justfly [redacted] to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
Terrible dot [redacted] Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
JUSTFLY.COM: THIS COMPANY IS A GREAT SCAM!!..Because on March 27, I bought a ticket to travel to Peru, I had to travel on April 02, so that day I arrived early to the airport, when I am checking in, the American's Lady, told me that I could no to aboard the airplane, because I had not conection o whatever, I do not Know what happened in that moment AND my ticket was not paid, I answered to her I paid for my ticket to JustFly, so she told again No they Did not, for me was a Great problem in that moment, because I had to travel urgent, my mom was dying, so I explained my urgency to travel to the lady and she did and gave me another ticket but for the next day, DO YOU KNOW WHAT MEANS THAT???, I HAD COME BACK TO MY HOME WITH MY luggage and things that can damage, AND TO WAIT UNTIL NEXT DAY, and again come back to the airport with my luggage, that was INCREDIBLE!!, THE AMERICAN AIRLINES ASKED ME FOR THE CORRESPONDING PAYMENT FOR THE NEW FLIGHT, WITH MY SAME JustFly Booking Number: [redacted]
On 3/14/I purchased two tickets for Thailand thru Justly [redacted] for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under [redacted] *erez my full name and later realized my passport was under just [redacted] my married nameThe easiest solution I thought was to call the airline and ask to have the last name [redacted] removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I made the mistake of trusting my friends when we got airline tickets to Europe, booked them at Just FlyI learned I was getting a promotion at work that warranted me to stay in the statesI called Just Fly to cancel the flight since I purchased flight insurance as wellThis is where this company is completely unethical and downright scamMy ticket was $600+, which if canceled is not refundable, this company has the nerve to want to charge $to cancel the flight (this is how they make their money and it’s a scam, you’ll see later on why), the rep keep asking me if I wanted to cancel several times and had to ask my permission to be debited $150, of course I said [redacted] NO you are not charging my credit card for a frivolous chargeThe scary part is this company has a file with your credit card information, which is will be reported to my credit card company on the basis of the shady tactic of wanting to charge $to cancel the flight I did my own research on the ticket and found that American Airlines was the company that the plane ticket was bought from, I talked to an American Airlines who advised they do not charge to cancel tickets and never have I was also told that the day the flight was purchased I could have received a cheaper flight, because Just Fly books the flights on the carrier websites, they don’t have any special pull, they act as a middle man(if you can call them that) and just book your flightThere is no disclaimer on their website of cheaper flights maybe found on carrier websites, or that you don’t do anything special to warrant that $cancelation feeI canceled my flight with the American Airlines rep and that was it, how Just Fly think they can charge $for nothing is beyond me, this is where the scam is, stay away from themYou are better off getting flights on the carrier websites
Purchased round trip from JustFly [redacted] from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly [redacted] appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, [redacted] , and [redacted] need to stop allowing them to book for them
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight ( [redacted] ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options [redacted] said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call [redacted] but I refusedHe then called [redacted] himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number [redacted] and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually [redacted] the supervisor cam
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl [redacted] as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
I was browsing Justfly[redacted] for low faresIt offered an extremely low fare of $for a RT ticketI entered my credit card info and when it began searching/processing the fare, it came back with an increased fare amount of $and asked if I wished to book--I went to click "no thanks" and it processed the chargeI immediately called the customer service line and the rep advised that they could not cancel a fare unless I paid $per personI became irate and advised I was not paying anything, I requested to speak to a supervisor numerous times and the rep would not transfer me and when she finally offered to transfer me, she stated it would be a minute holdShe then offered to cancel the flight for $per personI was extremely uncomfortable by the ease of processing a $charge when I hit the "no thanks" button and by the inability to cancel the flight or speak to a supervisorWith $on the line, I ended up accepting the $cancellation feeI immediately called the airline and they could not even see a reservation/cancellation under our names and advised that the department of transportation states you may cancel a flight up to hours after bookingOur credit card company is monitoring the situation to make sure $is refunded to our accountIt was a horrific experience and felt like scam to be honestI think the "ease" of the purchase and the "inability" to cancel is how they make their money
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in [redacted] ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to [redacted] ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
MISGUIDING if not outright ADVERTISING Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
My wife and I booked a multi-city flight with justfly***We used this online travel agency for the very first time after being rerouted to their website from a major airfare search siteWe had to cancel our trip shortly after booking and we paid $($per person) in cancellation fees, which added to the $of the original airfare priceFollowing the directions from justfly [redacted] we started searching for flights that matched our original reservationWe tried to re-book in multiple occasions over several months and every time the agents from customer support would give us conflicting information and give always a new reason for why they were not able to change our flight to some other dateAt some point they decided that we could not fly after March (which is the date the ticket expires, while the airline told us that we had to re-book before March but we could fly anytime we wanted)Few days before March 15, they started telling us that the reservation was not
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly [redacted] website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly [redacted] and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly [redacted] again and inquired as to why it had not be