A minus star rating A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you, Regina G
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly [redacted] to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
Justfl [redacted] changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl [redacted] received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !! With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
I booked and received a confirmation email from justfly [redacted] for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
This is my first time booking with JustFly [redacted] and it was a terrible experience to say the leastWe bought a flight from Atlanta to Denver, paid online with the site, and received a flight itinerary via emailSoon after I receive a phone call to further verify the flight reservation and truly felt all was wellThe problem arose when we got to the airport and found that our flight was never booked even after being verifiedThe receptionist informed us that our reservation nor did it even exist and that she had never heard of such a travel agencyOf course we tried to get in touch with someone from JustFly to help rectify the issue an in a nutshell I was told there’s nothing they could do but make us another flightThis incident caused my very close friend to lose his job and set my family back trying to scramble and figure out what to do nextPlease don’t use this site it has been a nightmare to say the leastThey showed how very unprofessional they are and had us very concerned that we had or have been scammed
If you could kindly refer to my original complaint in the end of NovemberComplaint number is [redacted] I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them [redacted] ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me [redacted] said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
I changed a flight at the direction of Emirates Airlines due to a posted weather advisoryEmirates Airlines did not collect a fee for this change, however Justfly.com charged me $and claimed that the Airline collected the fundsI had a conference call with Justfly WITH a member of Emirates on the phone who told me that they should refund my funds because Emirates did not charge it and did not collect itI have been getting the runaround for weeks nowThe airline allows changes due to weatherThis was an official weather advisory and Justfly took advantage of this to charge me a fee that the airlines DID NOT CHARGEI would like a refundJustfly Booking: [redacted]
on 9/12/2017, I booked a flight on JUSTFLY.COM with [redacted] airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the [redacted] flight, I saw that I received another reservation from JUSTFLY.com for [redacted] airlines for approximately same flight times, same dates, from different airportsI never booked a [redacted] flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the [redacted] flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the [redacted] flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was [redacted] agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, [redacted] When the confirmation came, it was processed as [redacted] Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, [redacted] When we received the confirmation, the same mistake was in place, labeling our son as [redacted] This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee # [redacted] receive retraining on his duties as well as a detailed class on business ethics when performing duties
On we purchased from justfly [redacted] two round trip airline tickets DTW to FLL On the same day we cancelled the flights which were in justfly***’s refund policy to get a full refundWe did receive a portion of the refund on from [redacted] Airlines totaling $We were charged $as a refund fee and told the [redacted] refund would be another to weeksI called Justfly [redacted] mid-January after no refund and told to wait another to weeks I called Justfly [redacted] on March 12, with no refund and told they would send a check as a refund in to business daysI called Justfly [redacted] on April 6, with no refund and told to call back in to hours I called Justfly [redacted] on April 12, with no refund and told it was being reviewed and call back in to hoursI called Justfly [redacted] on April 18, with no refund and feel by now they are giving me the run aroundIf you do not receive your full refund within two weeks file a dispute with your credit card***pany Justfly [redacted] was able to prolong the refund date making it impossible to dispute the charge with ***
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it They credited my account $after an hour long phone call and them assuring me that nothing could be done Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! This company is absolutely terrible and should not be allowed to take money from people
I used [redacted] to book tickets to Las VegasThey booked the tickets for myself and a female friendBoth tickets are made for malesNow the airline said they will not let us on the flight and they will not refund the ticketsSo I have two tickets for a flight that I can not go onThey also charged my credit card $for no reason and did not inform me of that cost
My years old son and I were rejected boarding to our return flight on May 6th because we don't have a transit visaOur transit was hours onlyThe JustFly.com and Saudi Airlines websites say I don't need a transit visa if transit is less than hours for all KSA airportsJustfly Booking Number [redacted] Saudi Arabian Airlines Confirmation Number: [redacted] The result of this, I had to book a flight for me and my years old son with another airlines which costed me 2300$
I have used JUSTFL [redacted] MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to [redacted] ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
I booked a flight in the first week of Aug on JustFly [redacted] for travel from EWR (Newark) to BOM (Mumbai, India)Thereafter I cancelled my flight on Aug and JustFly collected a cancellation fee of $and advised me that I will receive my refund of $in 6-weeksToday is 28th Oct more than months and I have not received a satisfactory response from JustFly about my refundSometimes I hear that they are waiting for their travel partner to confirm and at other times they tell me that they are coordinating with the AirlineI'm really concerned if I will receive my refund because JustFly [redacted] business is completely non-tranparent
Don’t buy tickets from Justfly.***Our Family Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule They wanted to charge a huge cancellation feeStay with reputable WebsitesThis is not One of them
A minus star rating A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you, Regina G
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly [redacted] to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
Justfl [redacted] changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl [redacted] received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !! With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
I booked and received a confirmation email from justfly [redacted] for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
This is my first time booking with JustFly [redacted] and it was a terrible experience to say the leastWe bought a flight from Atlanta to Denver, paid online with the site, and received a flight itinerary via emailSoon after I receive a phone call to further verify the flight reservation and truly felt all was wellThe problem arose when we got to the airport and found that our flight was never booked even after being verifiedThe receptionist informed us that our reservation nor did it even exist and that she had never heard of such a travel agencyOf course we tried to get in touch with someone from JustFly to help rectify the issue an in a nutshell I was told there’s nothing they could do but make us another flightThis incident caused my very close friend to lose his job and set my family back trying to scramble and figure out what to do nextPlease don’t use this site it has been a nightmare to say the leastThey showed how very unprofessional they are and had us very concerned that we had or have been scammed
If you could kindly refer to my original complaint in the end of NovemberComplaint number is [redacted] I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them [redacted] ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me [redacted] said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
I changed a flight at the direction of Emirates Airlines due to a posted weather advisoryEmirates Airlines did not collect a fee for this change, however Justfly.com charged me $and claimed that the Airline collected the fundsI had a conference call with Justfly WITH a member of Emirates on the phone who told me that they should refund my funds because Emirates did not charge it and did not collect itI have been getting the runaround for weeks nowThe airline allows changes due to weatherThis was an official weather advisory and Justfly took advantage of this to charge me a fee that the airlines DID NOT CHARGEI would like a refundJustfly Booking: [redacted]
on 9/12/2017, I booked a flight on JUSTFLY.COM with [redacted] airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the [redacted] flight, I saw that I received another reservation from JUSTFLY.com for [redacted] airlines for approximately same flight times, same dates, from different airportsI never booked a [redacted] flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the [redacted] flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the [redacted] flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was [redacted] agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, [redacted] When the confirmation came, it was processed as [redacted] Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, [redacted] When we received the confirmation, the same mistake was in place, labeling our son as [redacted] This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee # [redacted] receive retraining on his duties as well as a detailed class on business ethics when performing duties
On we purchased from justfly [redacted] two round trip airline tickets DTW to FLL On the same day we cancelled the flights which were in justfly***’s refund policy to get a full refundWe did receive a portion of the refund on from [redacted] Airlines totaling $We were charged $as a refund fee and told the [redacted] refund would be another to weeksI called Justfly [redacted] mid-January after no refund and told to wait another to weeks I called Justfly [redacted] on March 12, with no refund and told they would send a check as a refund in to business daysI called Justfly [redacted] on April 6, with no refund and told to call back in to hours I called Justfly [redacted] on April 12, with no refund and told it was being reviewed and call back in to hoursI called Justfly [redacted] on April 18, with no refund and feel by now they are giving me the run aroundIf you do not receive your full refund within two weeks file a dispute with your credit card***pany Justfly [redacted] was able to prolong the refund date making it impossible to dispute the charge with ***
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it They credited my account $after an hour long phone call and them assuring me that nothing could be done Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! This company is absolutely terrible and should not be allowed to take money from people
I used [redacted] to book tickets to Las VegasThey booked the tickets for myself and a female friendBoth tickets are made for malesNow the airline said they will not let us on the flight and they will not refund the ticketsSo I have two tickets for a flight that I can not go onThey also charged my credit card $for no reason and did not inform me of that cost
My years old son and I were rejected boarding to our return flight on May 6th because we don't have a transit visaOur transit was hours onlyThe JustFly.com and Saudi Airlines websites say I don't need a transit visa if transit is less than hours for all KSA airportsJustfly Booking Number [redacted] Saudi Arabian Airlines Confirmation Number: [redacted] The result of this, I had to book a flight for me and my years old son with another airlines which costed me 2300$
I have used JUSTFL [redacted] MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to [redacted] ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
I booked a flight in the first week of Aug on JustFly [redacted] for travel from EWR (Newark) to BOM (Mumbai, India)Thereafter I cancelled my flight on Aug and JustFly collected a cancellation fee of $and advised me that I will receive my refund of $in 6-weeksToday is 28th Oct more than months and I have not received a satisfactory response from JustFly about my refundSometimes I hear that they are waiting for their travel partner to confirm and at other times they tell me that they are coordinating with the AirlineI'm really concerned if I will receive my refund because JustFly [redacted] business is completely non-tranparent
Don’t buy tickets from Justfly.***Our Family Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule They wanted to charge a huge cancellation feeStay with reputable WebsitesThis is not One of them