I booked two international tickets to Spain with [redacted] and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called [redacted] customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor " [redacted] " who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
I booked tickets via JustFl [redacted] for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
To Whom It May Concern, We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight -Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts) -7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid -Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight- [redacted] (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm -Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled -New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir [redacted] as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
A minus star rating A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you, Regina G
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly [redacted] to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
Justfl [redacted] changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl [redacted] received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !! With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
I booked and received a confirmation email from justfly [redacted] for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
This is my first time booking with JustFly [redacted] and it was a terrible experience to say the leastWe bought a flight from Atlanta to Denver, paid online with the site, and received a flight itinerary via emailSoon after I receive a phone call to further verify the flight reservation and truly felt all was wellThe problem arose when we got to the airport and found that our flight was never booked even after being verifiedThe receptionist informed us that our reservation nor did it even exist and that she had never heard of such a travel agencyOf course we tried to get in touch with someone from JustFly to help rectify the issue an in a nutshell I was told there’s nothing they could do but make us another flightThis incident caused my very close friend to lose his job and set my family back trying to scramble and figure out what to do nextPlease don’t use this site it has been a nightmare to say the leastThey showed how very unprofessional they are and had us very concerned that we had or have been scammed
If you could kindly refer to my original complaint in the end of NovemberComplaint number is [redacted] I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them [redacted] ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me [redacted] said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
I changed a flight at the direction of Emirates Airlines due to a posted weather advisoryEmirates Airlines did not collect a fee for this change, however Justfly.com charged me $and claimed that the Airline collected the fundsI had a conference call with Justfly WITH a member of Emirates on the phone who told me that they should refund my funds because Emirates did not charge it and did not collect itI have been getting the runaround for weeks nowThe airline allows changes due to weatherThis was an official weather advisory and Justfly took advantage of this to charge me a fee that the airlines DID NOT CHARGEI would like a refundJustfly Booking: [redacted]
on 9/12/2017, I booked a flight on JUSTFLY.COM with [redacted] airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the [redacted] flight, I saw that I received another reservation from JUSTFLY.com for [redacted] airlines for approximately same flight times, same dates, from different airportsI never booked a [redacted] flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the [redacted] flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the [redacted] flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was [redacted] agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, [redacted] When the confirmation came, it was processed as [redacted] Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, [redacted] When we received the confirmation, the same mistake was in place, labeling our son as [redacted] This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee # [redacted] receive retraining on his duties as well as a detailed class on business ethics when performing duties
On we purchased from justfly [redacted] two round trip airline tickets DTW to FLL On the same day we cancelled the flights which were in justfly***’s refund policy to get a full refundWe did receive a portion of the refund on from [redacted] Airlines totaling $We were charged $as a refund fee and told the [redacted] refund would be another to weeksI called Justfly [redacted] mid-January after no refund and told to wait another to weeks I called Justfly [redacted] on March 12, with no refund and told they would send a check as a refund in to business daysI called Justfly [redacted] on April 6, with no refund and told to call back in to hours I called Justfly [redacted] on April 12, with no refund and told it was being reviewed and call back in to hoursI called Justfly [redacted] on April 18, with no refund and feel by now they are giving me the run aroundIf you do not receive your full refund within two weeks file a dispute with your credit card***pany Justfly [redacted] was able to prolong the refund date making it impossible to dispute the charge with ***
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it They credited my account $after an hour long phone call and them assuring me that nothing could be done Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! This company is absolutely terrible and should not be allowed to take money from people
I used [redacted] to book tickets to Las VegasThey booked the tickets for myself and a female friendBoth tickets are made for malesNow the airline said they will not let us on the flight and they will not refund the ticketsSo I have two tickets for a flight that I can not go onThey also charged my credit card $for no reason and did not inform me of that cost
I booked two international tickets to Spain with [redacted] and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called [redacted] customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor " [redacted] " who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
I booked tickets via JustFl [redacted] for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
To Whom It May Concern, We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight -Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts) -7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid -Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight- [redacted] (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm -Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled -New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir [redacted] as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
A minus star rating A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you, Regina G
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly [redacted] to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
Justfl [redacted] changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl [redacted] received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !! With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
I booked and received a confirmation email from justfly [redacted] for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
This is my first time booking with JustFly [redacted] and it was a terrible experience to say the leastWe bought a flight from Atlanta to Denver, paid online with the site, and received a flight itinerary via emailSoon after I receive a phone call to further verify the flight reservation and truly felt all was wellThe problem arose when we got to the airport and found that our flight was never booked even after being verifiedThe receptionist informed us that our reservation nor did it even exist and that she had never heard of such a travel agencyOf course we tried to get in touch with someone from JustFly to help rectify the issue an in a nutshell I was told there’s nothing they could do but make us another flightThis incident caused my very close friend to lose his job and set my family back trying to scramble and figure out what to do nextPlease don’t use this site it has been a nightmare to say the leastThey showed how very unprofessional they are and had us very concerned that we had or have been scammed
If you could kindly refer to my original complaint in the end of NovemberComplaint number is [redacted] I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them [redacted] ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me [redacted] said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
I changed a flight at the direction of Emirates Airlines due to a posted weather advisoryEmirates Airlines did not collect a fee for this change, however Justfly.com charged me $and claimed that the Airline collected the fundsI had a conference call with Justfly WITH a member of Emirates on the phone who told me that they should refund my funds because Emirates did not charge it and did not collect itI have been getting the runaround for weeks nowThe airline allows changes due to weatherThis was an official weather advisory and Justfly took advantage of this to charge me a fee that the airlines DID NOT CHARGEI would like a refundJustfly Booking: [redacted]
on 9/12/2017, I booked a flight on JUSTFLY.COM with [redacted] airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the [redacted] flight, I saw that I received another reservation from JUSTFLY.com for [redacted] airlines for approximately same flight times, same dates, from different airportsI never booked a [redacted] flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the [redacted] flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the [redacted] flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was [redacted] agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, [redacted] When the confirmation came, it was processed as [redacted] Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, [redacted] When we received the confirmation, the same mistake was in place, labeling our son as [redacted] This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee # [redacted] receive retraining on his duties as well as a detailed class on business ethics when performing duties
On we purchased from justfly [redacted] two round trip airline tickets DTW to FLL On the same day we cancelled the flights which were in justfly***’s refund policy to get a full refundWe did receive a portion of the refund on from [redacted] Airlines totaling $We were charged $as a refund fee and told the [redacted] refund would be another to weeksI called Justfly [redacted] mid-January after no refund and told to wait another to weeks I called Justfly [redacted] on March 12, with no refund and told they would send a check as a refund in to business daysI called Justfly [redacted] on April 6, with no refund and told to call back in to hours I called Justfly [redacted] on April 12, with no refund and told it was being reviewed and call back in to hoursI called Justfly [redacted] on April 18, with no refund and feel by now they are giving me the run aroundIf you do not receive your full refund within two weeks file a dispute with your credit card***pany Justfly [redacted] was able to prolong the refund date making it impossible to dispute the charge with ***
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it They credited my account $after an hour long phone call and them assuring me that nothing could be done Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! This company is absolutely terrible and should not be allowed to take money from people
I used [redacted] to book tickets to Las VegasThey booked the tickets for myself and a female friendBoth tickets are made for malesNow the airline said they will not let us on the flight and they will not refund the ticketsSo I have two tickets for a flight that I can not go onThey also charged my credit card $for no reason and did not inform me of that cost