We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly [redacted] that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
I purchased a flight through this company back on June 16, I was supposed to fly from San Francisco to Berlin today (9-27) at 1:I received an email two days ago about my upcoming flight and to check in along with the flight informationEverything was good to goHowever, when I went to check in the airline said they were unable to check me in onlineI checked my itenersry on the airline website and it was still currentThe next day (morning of the flight) I tried again, still no luckCouldn't get through to airline, and my flight didn't show up on departure listI called justfly [redacted] and they told me my flight was still good to go and leaving at the same timeI insisted I was unable to get through to the airline or check in and I asked them to follow up with the airlineThey put me on hold, and a few minutes later told me the airline went bankrupt and had cancelled my flightI was very upset, as o was set to leave in hoursI asked why I was never notified by justfly
This is Joyjit ***, Located at Austin, TexasHereby I’d like to share my annoying experience I faced with Justfly [redacted] while purchasing ticket of USA to India Round tripOn 9/16/2017, I purchased travel tickets from justfly for roundtrip from Austin to Kolkata, India through British airwaysThe journey date was 12/17/and the return date was 01/14/For both the trips, one of the flights has transit at Heathrow AirportI was aware that for some certain conditions travelers need transit visa as per UK GovtlawSo I had asked Customer Associate who was selling the ticket to me on thisShe had confirmed me that, for my case, since the layover period at Heathrow are and hours for both the trips, I don’t need transit visaShe sent some links to justify her points and I agree on thatOn 12/10/I was checking the transit visa criteria at [redacted] and found that for my case I need a transit visaI should have done my own homework
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: [redacted] I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called [redacted] Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on [redacted] and [redacted] as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, [redacted] , consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking! In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more! Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic [redacted] to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
On 11/7/2016, booked a flight via Justfly [redacted] from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is [redacted] , and my Airline reference number is [redacted] Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at [redacted] to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at [redacted] and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
My wife and I booked two flight through the company JustFly [redacted] to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly [redacted] booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
I have purchased tickets from justfly about weeks agobooking number was [redacted] days later I have cancelled these tickets .website guaranteed refund back to my card and $ cancellation fee Instead I have received $ cancellation fee and credit line I would like to receive refund
I booked with Justfly in Sep for a return ticket [redacted] ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with [redacted] (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
I booked a flight for two people through justfly [redacted] on March 15, On May 15, 2016, for unforeseen reasons, I called justfly [redacted] to cancel the two flightsI was informed on the phone that there would be a $charge from justfly [redacted] to cancel the reservation and an additional $penalty from the airline to cancel the flights, and I would receive $1,as a refund within six to eight weeksI asked for an email confirmation and was told I would receive one shortlyOn May 16, 2016, I still had not received an email confirmation that I had canceled my flight and would receive a refund so I called justfly [redacted] back to request this confirmationI receivved an email confirming only that my flight had been canceledI then called back again to request the confirmation of the refund amountI received two emails stating in one that my flight had been canceled and then in the second one that I had been charged the $feeOn July 15, I called to inquire about the status of my re
We did not receive an e-mail confirmation of the flightsFound our way in the web-site the day before flight tried to check-inLink to Frontier did not workHad to go to Frontier separately and found that the frontier is charging an additional $to the ticket price for carbag ($for checked bag)No airline I have ever been on charges for a single carry onI called the help line of just fly [redacted] , the call center took my first statement put me on hold for minutes, then came back on the line, asked a single question, then put me back on hold for minutes, only to come back on line to tell me that they don't support baggage fee disputes and to call the airlineI told them that I booked with them, they are supposed to disclose thisThey put me on hold for another minutes only to tell me again to please hold another minutesI asked to speak to a supervisor and they've put me on hold only to sporadically tell me that the supervisor is busy and that I should c
Stay away from this siteThey cancelled my flight reservation TWICE in days and each time they offered another flight with a much higher priceI was on the phone with them (supervisor Nomar #3236) and after hour min , mostly being on hold, i've been told " If you not happy, take your business somewhere else" The worst site and customer service EVER!!
I needed to change a return flight from NZD to Ohio Original ticket quoted at $with a possible $change fee plus fare difference They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused I ended up buying an additional one-way ticket for $ What a bunch of scammers
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I made a reservation with Justfly [redacted] on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I make a reservation for flight to Orlando Florida flight June 11- June 18, I was cancelling it because my don has to attend a Extenship program at [redacted] on June 13,and to graduate Nursing in [redacted] , he tried to request for changed of schedule with the Director of Nursing they won't changed it It was a birthday gift for him the Orlando vacation, I have insurance with [redacted] BUT Justfly won't refund the money instead they charging me per person, I am disgusted and angry the way they handle my situation This will be the first and the last time I will make businesses with them, Ian writing to complaint how dissatisfied and furious Iam , is there anyway you can felt me to give them a lesson
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly [redacted] over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly [redacted] that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
I purchased a flight through this company back on June 16, I was supposed to fly from San Francisco to Berlin today (9-27) at 1:I received an email two days ago about my upcoming flight and to check in along with the flight informationEverything was good to goHowever, when I went to check in the airline said they were unable to check me in onlineI checked my itenersry on the airline website and it was still currentThe next day (morning of the flight) I tried again, still no luckCouldn't get through to airline, and my flight didn't show up on departure listI called justfly [redacted] and they told me my flight was still good to go and leaving at the same timeI insisted I was unable to get through to the airline or check in and I asked them to follow up with the airlineThey put me on hold, and a few minutes later told me the airline went bankrupt and had cancelled my flightI was very upset, as o was set to leave in hoursI asked why I was never notified by justfly
This is Joyjit ***, Located at Austin, TexasHereby I’d like to share my annoying experience I faced with Justfly [redacted] while purchasing ticket of USA to India Round tripOn 9/16/2017, I purchased travel tickets from justfly for roundtrip from Austin to Kolkata, India through British airwaysThe journey date was 12/17/and the return date was 01/14/For both the trips, one of the flights has transit at Heathrow AirportI was aware that for some certain conditions travelers need transit visa as per UK GovtlawSo I had asked Customer Associate who was selling the ticket to me on thisShe had confirmed me that, for my case, since the layover period at Heathrow are and hours for both the trips, I don’t need transit visaShe sent some links to justify her points and I agree on thatOn 12/10/I was checking the transit visa criteria at [redacted] and found that for my case I need a transit visaI should have done my own homework
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: [redacted] I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called [redacted] Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on [redacted] and [redacted] as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, [redacted] , consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking! In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more! Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic [redacted] to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
On 11/7/2016, booked a flight via Justfly [redacted] from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is [redacted] , and my Airline reference number is [redacted] Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at [redacted] to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at [redacted] and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
My wife and I booked two flight through the company JustFly [redacted] to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly [redacted] booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
I have purchased tickets from justfly about weeks agobooking number was [redacted] days later I have cancelled these tickets .website guaranteed refund back to my card and $ cancellation fee Instead I have received $ cancellation fee and credit line I would like to receive refund
I booked with Justfly in Sep for a return ticket [redacted] ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with [redacted] (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
I booked a flight for two people through justfly [redacted] on March 15, On May 15, 2016, for unforeseen reasons, I called justfly [redacted] to cancel the two flightsI was informed on the phone that there would be a $charge from justfly [redacted] to cancel the reservation and an additional $penalty from the airline to cancel the flights, and I would receive $1,as a refund within six to eight weeksI asked for an email confirmation and was told I would receive one shortlyOn May 16, 2016, I still had not received an email confirmation that I had canceled my flight and would receive a refund so I called justfly [redacted] back to request this confirmationI receivved an email confirming only that my flight had been canceledI then called back again to request the confirmation of the refund amountI received two emails stating in one that my flight had been canceled and then in the second one that I had been charged the $feeOn July 15, I called to inquire about the status of my re
We did not receive an e-mail confirmation of the flightsFound our way in the web-site the day before flight tried to check-inLink to Frontier did not workHad to go to Frontier separately and found that the frontier is charging an additional $to the ticket price for carbag ($for checked bag)No airline I have ever been on charges for a single carry onI called the help line of just fly [redacted] , the call center took my first statement put me on hold for minutes, then came back on the line, asked a single question, then put me back on hold for minutes, only to come back on line to tell me that they don't support baggage fee disputes and to call the airlineI told them that I booked with them, they are supposed to disclose thisThey put me on hold for another minutes only to tell me again to please hold another minutesI asked to speak to a supervisor and they've put me on hold only to sporadically tell me that the supervisor is busy and that I should c
Stay away from this siteThey cancelled my flight reservation TWICE in days and each time they offered another flight with a much higher priceI was on the phone with them (supervisor Nomar #3236) and after hour min , mostly being on hold, i've been told " If you not happy, take your business somewhere else" The worst site and customer service EVER!!
I needed to change a return flight from NZD to Ohio Original ticket quoted at $with a possible $change fee plus fare difference They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused I ended up buying an additional one-way ticket for $ What a bunch of scammers
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I made a reservation with Justfly [redacted] on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I make a reservation for flight to Orlando Florida flight June 11- June 18, I was cancelling it because my don has to attend a Extenship program at [redacted] on June 13,and to graduate Nursing in [redacted] , he tried to request for changed of schedule with the Director of Nursing they won't changed it It was a birthday gift for him the Orlando vacation, I have insurance with [redacted] BUT Justfly won't refund the money instead they charging me per person, I am disgusted and angry the way they handle my situation This will be the first and the last time I will make businesses with them, Ian writing to complaint how dissatisfied and furious Iam , is there anyway you can felt me to give them a lesson
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly [redacted] over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int