I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly [redacted] for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
Justfly [redacted] charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at [redacted] since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment! Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service” They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more Never booking with JustFly again, rude customer service and they will find ways to rip you off
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number [redacted] Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
I called Justfly to make a reservation on sometime in AprilI spoke to the customer service representative onlineI the end of the reservation and after my credit card information has been given to the travel agent he said I will hear from them by email ASAPI did not hear from them in hours, therefore I placed another phone call to alart them that I have not received my booking ticketHe apologized and asked my to stay online why he review the reasonsHe said it was their error and he forwareded my ticketI noticed the following errors on the booking information: My last name was spelt wrongly as [redacted] , My email address was not correct, It was written as [redacted] I quickly called their attention to those errors within an hour, the agent I spoke to asked me to pay $to correct their errors, I thought that was mischievious, therefore I asked to speak to a Manager and he refused claimed their is NO manager but himHe later asked me to forward my SS card and ID
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from [redacted] , where I was shopping for plane tickets for an u***ing tripJustFly [redacted] appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly [redacted] with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly [redacted] that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly [redacted] and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly [redacted] transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
[redacted] ***, I am a VERY DISSATISFIED customer. I have reviewed [redacted] and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!! I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf # [redacted] , and I had to go through Spirit Airlines to use credit. I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally [redacted] # [redacted] came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received. Since my phone call, I have found numerous complaints regarding Spirit Airlines. I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly a copy of an email dated October at 9:57pm Eastern St
I booked a ticket from the United States, and U.SDepartment of Transportation (DOT) regulations state that I am entitled to a full refund on non-refundable tickets within hours of booking as long as my flight is at least days away—with no cancellation feeMy reservation [redacted] was canceled within hours of booking but I still got chargedThis fee was also not clearly stated at the time of bookingI urge Justfly to refund the unreasonable $fee immediatelyThank you
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united [redacted] website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united [redacted] directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy [redacted] mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
I cancelled an airline ticket with Justfly [redacted] I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
Justfl [redacted] does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl [redacted] was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl [redacted] who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I tried to purchase airline tickets from justfly [redacted] on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly [redacted] numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through [redacted] the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
I booked a trip with justfly [redacted] on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly [redacted] back, where they continued to give me the run around and left me on hold
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly [redacted] for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
Justfly [redacted] charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at [redacted] since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment! Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service” They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more Never booking with JustFly again, rude customer service and they will find ways to rip you off
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number [redacted] Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
I called Justfly to make a reservation on sometime in AprilI spoke to the customer service representative onlineI the end of the reservation and after my credit card information has been given to the travel agent he said I will hear from them by email ASAPI did not hear from them in hours, therefore I placed another phone call to alart them that I have not received my booking ticketHe apologized and asked my to stay online why he review the reasonsHe said it was their error and he forwareded my ticketI noticed the following errors on the booking information: My last name was spelt wrongly as [redacted] , My email address was not correct, It was written as [redacted] I quickly called their attention to those errors within an hour, the agent I spoke to asked me to pay $to correct their errors, I thought that was mischievious, therefore I asked to speak to a Manager and he refused claimed their is NO manager but himHe later asked me to forward my SS card and ID
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from [redacted] , where I was shopping for plane tickets for an u***ing tripJustFly [redacted] appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly [redacted] with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly [redacted] that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly [redacted] and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly [redacted] transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
[redacted] ***, I am a VERY DISSATISFIED customer. I have reviewed [redacted] and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!! I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf # [redacted] , and I had to go through Spirit Airlines to use credit. I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally [redacted] # [redacted] came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received. Since my phone call, I have found numerous complaints regarding Spirit Airlines. I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly a copy of an email dated October at 9:57pm Eastern St
I booked a ticket from the United States, and U.SDepartment of Transportation (DOT) regulations state that I am entitled to a full refund on non-refundable tickets within hours of booking as long as my flight is at least days away—with no cancellation feeMy reservation [redacted] was canceled within hours of booking but I still got chargedThis fee was also not clearly stated at the time of bookingI urge Justfly to refund the unreasonable $fee immediatelyThank you
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united [redacted] website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united [redacted] directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy [redacted] mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
never ever use just fly [redacted]
I cancelled an airline ticket with Justfly [redacted] I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
Justfl [redacted] does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl [redacted] was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl [redacted] who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I tried to purchase airline tickets from justfly [redacted] on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly [redacted] numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through [redacted] the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
I booked a trip with justfly [redacted] on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly [redacted] back, where they continued to give me the run around and left me on hold