I needed to change a return flight from NZD to Ohio Original ticket quoted at $with a possible $change fee plus fare difference They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused I ended up buying an additional one-way ticket for $ What a bunch of scammers
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I made a reservation with Justfly [redacted] on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I make a reservation for flight to Orlando Florida flight June 11- June 18, I was cancelling it because my don has to attend a Extenship program at [redacted] on June 13,and to graduate Nursing in [redacted] , he tried to request for changed of schedule with the Director of Nursing they won't changed it It was a birthday gift for him the Orlando vacation, I have insurance with [redacted] BUT Justfly won't refund the money instead they charging me per person, I am disgusted and angry the way they handle my situation This will be the first and the last time I will make businesses with them, Ian writing to complaint how dissatisfied and furious Iam , is there anyway you can felt me to give them a lesson
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly [redacted] over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
Misleading advertising practicesI purchased an air ticket to an international destination on justly [redacted] based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly [redacted] lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with [redacted] and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with [redacted] supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with [redacted] the supervisor and they was unable to resolve my issue they told me that the airline cam
United Airlines and JustFly [redacted] website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly [redacted] did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly [redacted] based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
Hi my name is Forson [redacted] I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly [redacted] customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
I've booked three tickets on [redacted] for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from [redacted] that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with [redacted] because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to [redacted] complaint on their pagehere is the complain I posted on their [redacted] page========================= "we contacted both airlines involved [redacted] *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
Booked a flight with justf [redacted] back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
I made a purchase of an airline ticket through the website JUSTFLY [redacted] and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY [redacted] added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY [redacted] to get the charges reversed on my credit cardOnce again I contacted JUSTFLY [redacted] and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY [redacted] make this a common practice of overcharging clientsI would like JUSTFLY [redacted] to reverse the overcharged fees back to my credit card
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor [redacted] as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
Purchased ticket through Justfly [redacted] to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly [redacted] againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
Dispute History: On January 17,we reserved and bought airline tickets with [redacted] .( booking number [redacted] ) at the [redacted] websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the [redacted] webpage in my reservation [redacted] ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at [redacted] ***So, I called justfly and the agent explained me that the first flight was canceled (r
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, [redacted] , Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit [redacted] * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I needed to change a return flight from NZD to Ohio Original ticket quoted at $with a possible $change fee plus fare difference They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused I ended up buying an additional one-way ticket for $ What a bunch of scammers
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I made a reservation with Justfly [redacted] on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I make a reservation for flight to Orlando Florida flight June 11- June 18, I was cancelling it because my don has to attend a Extenship program at [redacted] on June 13,and to graduate Nursing in [redacted] , he tried to request for changed of schedule with the Director of Nursing they won't changed it It was a birthday gift for him the Orlando vacation, I have insurance with [redacted] BUT Justfly won't refund the money instead they charging me per person, I am disgusted and angry the way they handle my situation This will be the first and the last time I will make businesses with them, Ian writing to complaint how dissatisfied and furious Iam , is there anyway you can felt me to give them a lesson
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly [redacted] over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
Misleading advertising practicesI purchased an air ticket to an international destination on justly [redacted] based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly [redacted] lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with [redacted] and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with [redacted] supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with [redacted] the supervisor and they was unable to resolve my issue they told me that the airline cam
United Airlines and JustFly [redacted] website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly [redacted] did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly [redacted] based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
Hi my name is Forson [redacted] I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly [redacted] customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
I've booked three tickets on [redacted] for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from [redacted] that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with [redacted] because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to [redacted] complaint on their pagehere is the complain I posted on their [redacted] page========================= "we contacted both airlines involved [redacted] *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
Booked a flight with justf [redacted] back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
I made a purchase of an airline ticket through the website JUSTFLY [redacted] and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY [redacted] added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY [redacted] to get the charges reversed on my credit cardOnce again I contacted JUSTFLY [redacted] and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY [redacted] make this a common practice of overcharging clientsI would like JUSTFLY [redacted] to reverse the overcharged fees back to my credit card
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor [redacted] as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
Purchased ticket through Justfly [redacted] to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly [redacted] againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
Dispute History: On January 17,we reserved and bought airline tickets with [redacted] .( booking number [redacted] ) at the [redacted] websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the [redacted] webpage in my reservation [redacted] ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at [redacted] ***So, I called justfly and the agent explained me that the first flight was canceled (r
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, [redacted] , Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit [redacted] * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne