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lease consider this as an official complaint against the travel agency JustFly***, US number [redacted] for their disrespect and unfair behavior towards usAnd refusing to submit refund for our purchased ticketsMy name is [redacted] –D.O.B [redacted] , together with my husband [redacted] D.O.B [redacted] Reference: [redacted] & Booking Number [redacted] with confirmation number [redacted] travel date: On Friday August at am ..We had a critical medical condition, and we were unable to travel to HajjiSince then we are requesting a full refund for our two tickets under our names- [redacted] and [redacted] , and to date they only provided one ticket refundThe ticket were purchased August 25, 2017, as a result of this delinquency the AMEX card we used is raising the APRThey refuse to respond to our numerous phone calls and emails regarding this issueAnd AMEX card dispute requests [redacted]
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Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of [redacted] airlinesAccording to [redacted] airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru [redacted] airlines by the same passengers, [redacted] airlines doesn't have that money in their records neither any pending airfares for me
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lease consider this as an official complaint against the travel agency JustFly***, US number [redacted] for their disrespect and unfair behavior towards usAnd refusing to submit refund for our purchased ticketsMy name is [redacted] –D.O.B [redacted] , together with my husband [redacted] D.O.B [redacted] Reference: [redacted] & Booking Number [redacted] with confirmation number [redacted] travel date: On Friday August at am ..We had a critical medical condition, and we were unable to travel to HajjiSince then we are requesting a full refund for our two tickets under our names- [redacted] and [redacted] , and to date they only provided one ticket refundThe ticket were purchased August 25, 2017, as a result of this delinquency the AMEX card we used is raising the APRThey refuse to respond to our numerous phone calls and emails regarding this issueAnd AMEX card dispute requests [redacted]
Booked a flight - after booking noticed the layover time in NYC was hours (didnt' notice the date was different on departure time to New Orleans)Dates are NOT prominent on their site - very deceptiveCalled to cancel - charged me a $cancellation fee and said I had a credit that had to be used by calling them directlyThe credit had to be with the same airline but could be a different destinationCalled them today to rebook - said I had to go to the same destination and they are charging me over dollars more to rebook thisI talked them into letting me go somewhere else as I kept very good notes from my initial cancellation callNow I am on hold AGAIN been over an hour on the phone with them todayThey can rebook me - I have to pay more - and I found a flight on their site that advertised a price that I wanted to bookThey tell me the price on the site is only for new reservations (wait, isn't this new?) and that when using a credit they had to use a different list of flightsSoon hold waiting to see what the price is for me using a credit on top of a rebooking fee Who can do something about this company?? I am plastering how bad they are all over social media -- asshats are a rip off and a scam!! Airlines should not deal with them [redacted] ***
After reviewing Justfly [redacted] prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree [redacted] are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to [redacted] I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a [redacted] emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
I attempted to book a flight with [redacted] and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl [redacted] claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of [redacted] airlinesAccording to [redacted] airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru [redacted] airlines by the same passengers, [redacted] airlines doesn't have that money in their records neither any pending airfares for me
I purchased international tickets per phone call to [redacted] Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was