Misleading advertising practicesI purchased an air ticket to an international destination on justly [redacted] based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly [redacted] lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with [redacted] and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with [redacted] supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with [redacted] the supervisor and they was unable to resolve my issue they told me that the airline cam
United Airlines and JustFly [redacted] website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly [redacted] did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly [redacted] based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
Hi my name is Forson [redacted] I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly [redacted] customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
I've booked three tickets on [redacted] for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from [redacted] that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with [redacted] because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to [redacted] complaint on their pagehere is the complain I posted on their [redacted] page========================= "we contacted both airlines involved [redacted] *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
Booked a flight with justf [redacted] back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
I made a purchase of an airline ticket through the website JUSTFLY [redacted] and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY [redacted] added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY [redacted] to get the charges reversed on my credit cardOnce again I contacted JUSTFLY [redacted] and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY [redacted] make this a common practice of overcharging clientsI would like JUSTFLY [redacted] to reverse the overcharged fees back to my credit card
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor [redacted] as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
Purchased ticket through Justfly [redacted] to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly [redacted] againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
Dispute History: On January 17,we reserved and bought airline tickets with [redacted] .( booking number [redacted] ) at the [redacted] websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the [redacted] webpage in my reservation [redacted] ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at [redacted] ***So, I called justfly and the agent explained me that the first flight was canceled (r
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, [redacted] , Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit [redacted] * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I booked two international tickets to Spain with [redacted] and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called [redacted] customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor " [redacted] " who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
I booked tickets via JustFl [redacted] for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
To Whom It May Concern, We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight -Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts) -7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid -Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight- [redacted] (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm -Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled -New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir [redacted] as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
Misleading advertising practicesI purchased an air ticket to an international destination on justly [redacted] based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly [redacted] lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with [redacted] and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with [redacted] supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with [redacted] the supervisor and they was unable to resolve my issue they told me that the airline cam
United Airlines and JustFly [redacted] website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly [redacted] did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly [redacted] based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
Hi my name is Forson [redacted] I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly [redacted] customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
I've booked three tickets on [redacted] for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from [redacted] that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with [redacted] because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to [redacted] complaint on their pagehere is the complain I posted on their [redacted] page========================= "we contacted both airlines involved [redacted] *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
Booked a flight with justf [redacted] back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
I made a purchase of an airline ticket through the website JUSTFLY [redacted] and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY [redacted] added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY [redacted] to get the charges reversed on my credit cardOnce again I contacted JUSTFLY [redacted] and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY [redacted] make this a common practice of overcharging clientsI would like JUSTFLY [redacted] to reverse the overcharged fees back to my credit card
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor [redacted] as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
Purchased ticket through Justfly [redacted] to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly [redacted] againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
Dispute History: On January 17,we reserved and bought airline tickets with [redacted] .( booking number [redacted] ) at the [redacted] websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the [redacted] webpage in my reservation [redacted] ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at [redacted] ***So, I called justfly and the agent explained me that the first flight was canceled (r
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, [redacted] , Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit [redacted] * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I booked two international tickets to Spain with [redacted] and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called [redacted] customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor " [redacted] " who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
I booked tickets via JustFl [redacted] for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
To Whom It May Concern, We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight -Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts) -7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid -Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight- [redacted] (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm -Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled -New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir [redacted] as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service