Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
In Nov I purchased over the internet airline tickets from Justfly for $to go to a graduation in San Antonio Tx which never took placeI called cancel the flight and was told I would have to pay $to do that but I could use the tickets for up to a year using the same airline thoughThe man who cancelled the tickets read to me so much stuff so fast I could not understand 3/of what he saidThis past Saturday, Jan 12, I looked up ticket on the internet from Justfly to go to from Evansville, In to Orlando, Fla and found what I wanted and called Justfly to see about getting the tickets cause since I do not fly I did not know how to use the Justfly Booking [redacted] from canceled flightI talked to different women who all sounded the same and finally got agent called Mary who after a long time she came up with the same flights I had found but told me the cost was now going to be $moreI asked her how that could be as from what I saw on the internet I woul
I purchased airline tickets through Justfly [redacted] on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
On April I bought a plane ticket from Los Angeles to Buenos Aires, Argentina via San Pablo, BrasilIn July I received an email from [redacted] to contact [redacted] ***, the airline because there was a change in the flightI called [redacted] and they said the route Los Angeles-San Pablo was going to be cancelled in September and that I needed to talk to [redacted] So far, I called [redacted] timesWaited long hours to speak to a customer service representative and they told me every time that since it was a major change a representative from another department was going to contact me within 24hrsNobody ever called me and I still don´t know if I will be able to fly to Argentina on the days I originally scheduledSince the trip is on the Christmas Holidays I am nervous that I will not be able to travel and / or I will need to pay more
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as [redacted] plus seatingWhen we picked our seats on the justfly website, we picked our seats within this [redacted] plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and [redacted] airlinesJust fly continued to reassure me after multiple phone calls between them and [redacted] Airlines that we are still in the comfort plus seating section [redacted] Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case Very disappointed!
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to [redacted] the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl [redacted] to refund me since I purchased my round trip ticket through justfl*** Then as [redacted] kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka: Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following: “Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– [redacted] ” Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha: We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
Our concern To: JustFly [redacted] our reservation [redacted] and [redacted] Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number [redacted] )The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people [redacted] to g
I am a US citizen, using my home computer, I purchased RT tickets to the US Virgin IslandsThe total of the Trip was $1,I received confirmation showing this totalMy credit card showed pending charges that totaled $1,Once the charges were processed to my credit card, there was an difference in the totalMy credit card was charged an additional $($1,150.44)On June 6, I called [redacted] and was told this was due to a currency conversion from Canadian $$ to USD $$ and that this charge is not refundableI advised them that the option to pay in USD was not displayed, therefore how could I have chosen to pay in Canadian $$I promise you, this was not visible on the payment screen, and why on god's green earth would I choose Canadian $$ (this would have required me to click on the drop down menu and physically choose that option)I explained that the default did not display USD, therefore not being my issue but there'sAfter finally speaking with a supervisor
I booked a flight through justfly [redacted] and was never informed of an important change in my return flight which caused me to arrive at the airport and learn that I would not make my connecting flight because the first flight was leaving laterHad I known of the flight change I could have worked with justfly [redacted] in advance to find another connecting flightAs it was, I was at the Jacksonville airport at 5:am and told by Delta airlines that since I booked my flight through a third party, I could only change flights through justfly***When I called justfly***'s customer support, they told me they could not get me on another flight until the next dayThey advised me that my best option was to cancel my flight with them, get a refund and book an entirely new flight with whichever airline I could find going out that day - which I didThe cheapest flight I could find that day was $with DeltaSo I had to spend $for something that could have been avoided if justfly [redacted] had noti
I booked an emirates flight ticket on May 11th on [redacted] After couple of weeks, I realized there are multiple charges for the same flight ticket on my credit card that I used for this purchaseUpon verifying, I found two etickets booked for me for my one reservation requestI contacted emirates and they informed me that the request for the ticket was received from justfly.com and they cannot helpI contacted justfly.com customer care( [redacted] ) for resolving this issueEven after multiple calls over last few weeks and emails, the issue is still not resolved and I am charged twice for my single flight reservation
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY [redacted] for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
I booked a flight on Justly [redacted] and had to cancel the trip due to medical reasonsI booked the flight through my Chase Sapphire card which provides travel protectionThey requested specific information from me including the proof of cancellation from the airline and the amount that I lost for the ticketI first reached out to Justfly prior to my flight to cancel itThey told me it would cost $per person to cancel the non-refundable flight, which means that I would lose the full amount of the ticket plus be charged an extra $for mine and my husband's ticket cancellationI spoke with my bank and they advised me to "no show" the flight and get confirmation from the airline afterwardsI was able to get confirmation that I no-showed the flight from China Southern Airlines, however they were not able to provide me with proof that I did not get a refund on the flight since I booked it through Justfly [redacted] (a third party website)I proceeded to request this information from Justf
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the [redacted] airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep [redacted] ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
GOOD MORNING MY NAME IS KATARZYNA [redacted] AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Justfly [redacted] did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE [redacted] change fees applyNot travel agent
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!! When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
Just fly [redacted] has been a scam from the first time I've dealt with themI made a wrong reservation for airline ticketsI was told by them to cancel and would be a $fee but could use credit for new flightI cancelled, was charged $When I tried to use credit for new flight it would let me change destinationI called and THEN they said would be a $per ticket charge to "rebook"I said that is not what you told me would happenThey said sorry no optionSo I rebooked to new destination and gave card for feesI THEN never got a new itinerary so I had to call AGAINThey then said no reservation was made because "airline changed price of ticket"!!?? They then said would make the reservation againSTILL as of right now I have no reservation and they have 4,dollars of my money illegallyI want all illegal "fees" reimbursed to my credit cardI will also be filing a charge discrepancy for the unauthorized charges made by them
I recently purchased a ticket from Justfly [redacted] , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and [redacted] was never there
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
In Nov I purchased over the internet airline tickets from Justfly for $to go to a graduation in San Antonio Tx which never took placeI called cancel the flight and was told I would have to pay $to do that but I could use the tickets for up to a year using the same airline thoughThe man who cancelled the tickets read to me so much stuff so fast I could not understand 3/of what he saidThis past Saturday, Jan 12, I looked up ticket on the internet from Justfly to go to from Evansville, In to Orlando, Fla and found what I wanted and called Justfly to see about getting the tickets cause since I do not fly I did not know how to use the Justfly Booking [redacted] from canceled flightI talked to different women who all sounded the same and finally got agent called Mary who after a long time she came up with the same flights I had found but told me the cost was now going to be $moreI asked her how that could be as from what I saw on the internet I woul
I purchased airline tickets through Justfly [redacted] on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
On April I bought a plane ticket from Los Angeles to Buenos Aires, Argentina via San Pablo, BrasilIn July I received an email from [redacted] to contact [redacted] ***, the airline because there was a change in the flightI called [redacted] and they said the route Los Angeles-San Pablo was going to be cancelled in September and that I needed to talk to [redacted] So far, I called [redacted] timesWaited long hours to speak to a customer service representative and they told me every time that since it was a major change a representative from another department was going to contact me within 24hrsNobody ever called me and I still don´t know if I will be able to fly to Argentina on the days I originally scheduledSince the trip is on the Christmas Holidays I am nervous that I will not be able to travel and / or I will need to pay more
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as [redacted] plus seatingWhen we picked our seats on the justfly website, we picked our seats within this [redacted] plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and [redacted] airlinesJust fly continued to reassure me after multiple phone calls between them and [redacted] Airlines that we are still in the comfort plus seating section [redacted] Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case Very disappointed!
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to [redacted] the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl [redacted] to refund me since I purchased my round trip ticket through justfl*** Then as [redacted] kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka: Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following: “Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– [redacted] ” Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha: We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
Our concern To: JustFly [redacted] our reservation [redacted] and [redacted] Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number [redacted] )The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people [redacted] to g
I am a US citizen, using my home computer, I purchased RT tickets to the US Virgin IslandsThe total of the Trip was $1,I received confirmation showing this totalMy credit card showed pending charges that totaled $1,Once the charges were processed to my credit card, there was an difference in the totalMy credit card was charged an additional $($1,150.44)On June 6, I called [redacted] and was told this was due to a currency conversion from Canadian $$ to USD $$ and that this charge is not refundableI advised them that the option to pay in USD was not displayed, therefore how could I have chosen to pay in Canadian $$I promise you, this was not visible on the payment screen, and why on god's green earth would I choose Canadian $$ (this would have required me to click on the drop down menu and physically choose that option)I explained that the default did not display USD, therefore not being my issue but there'sAfter finally speaking with a supervisor
I booked a flight through justfly [redacted] and was never informed of an important change in my return flight which caused me to arrive at the airport and learn that I would not make my connecting flight because the first flight was leaving laterHad I known of the flight change I could have worked with justfly [redacted] in advance to find another connecting flightAs it was, I was at the Jacksonville airport at 5:am and told by Delta airlines that since I booked my flight through a third party, I could only change flights through justfly***When I called justfly***'s customer support, they told me they could not get me on another flight until the next dayThey advised me that my best option was to cancel my flight with them, get a refund and book an entirely new flight with whichever airline I could find going out that day - which I didThe cheapest flight I could find that day was $with DeltaSo I had to spend $for something that could have been avoided if justfly [redacted] had noti
I booked an emirates flight ticket on May 11th on [redacted] After couple of weeks, I realized there are multiple charges for the same flight ticket on my credit card that I used for this purchaseUpon verifying, I found two etickets booked for me for my one reservation requestI contacted emirates and they informed me that the request for the ticket was received from justfly.com and they cannot helpI contacted justfly.com customer care( [redacted] ) for resolving this issueEven after multiple calls over last few weeks and emails, the issue is still not resolved and I am charged twice for my single flight reservation
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY [redacted] for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
I booked a flight on Justly [redacted] and had to cancel the trip due to medical reasonsI booked the flight through my Chase Sapphire card which provides travel protectionThey requested specific information from me including the proof of cancellation from the airline and the amount that I lost for the ticketI first reached out to Justfly prior to my flight to cancel itThey told me it would cost $per person to cancel the non-refundable flight, which means that I would lose the full amount of the ticket plus be charged an extra $for mine and my husband's ticket cancellationI spoke with my bank and they advised me to "no show" the flight and get confirmation from the airline afterwardsI was able to get confirmation that I no-showed the flight from China Southern Airlines, however they were not able to provide me with proof that I did not get a refund on the flight since I booked it through Justfly [redacted] (a third party website)I proceeded to request this information from Justf
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the [redacted] airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep [redacted] ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
GOOD MORNING MY NAME IS KATARZYNA [redacted] AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Justfly [redacted] did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE [redacted] change fees applyNot travel agent
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!! When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
Just fly [redacted] has been a scam from the first time I've dealt with themI made a wrong reservation for airline ticketsI was told by them to cancel and would be a $fee but could use credit for new flightI cancelled, was charged $When I tried to use credit for new flight it would let me change destinationI called and THEN they said would be a $per ticket charge to "rebook"I said that is not what you told me would happenThey said sorry no optionSo I rebooked to new destination and gave card for feesI THEN never got a new itinerary so I had to call AGAINThey then said no reservation was made because "airline changed price of ticket"!!?? They then said would make the reservation againSTILL as of right now I have no reservation and they have 4,dollars of my money illegallyI want all illegal "fees" reimbursed to my credit cardI will also be filing a charge discrepancy for the unauthorized charges made by them
I recently purchased a ticket from Justfly [redacted] , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and [redacted] was never there