Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly [redacted] and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
Booked a flight from Justfly [redacted] for New York to Buenos Aires for this coming December on Oct 13thCancelled after one hour of booking due to family issueThe website says that it has an hour free cancelation policy and the first agency I talked to told me the amount will be refunded in 2-business daysHowever, after two weeks, I called back since I did not received the refundThey started to tell me that I need to contact the airline by myself to claim the refund, they have no right to handle the reservation anymoreThree different repersentatives and two supervisors told me different stories every timeI contacted the airline, and they said the refund has been processed, and they money is on the agency end nowBut eventually Justfly representative said that the refund will be processed in 6-weeks even the airline has refunded they money back to themThis is unacceptable
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl [redacted] only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters! Regards, [redacted]
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative [redacted] ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid [redacted] take over the account [redacted] charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly [redacted] does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
I would like to register a complaint against JustFly***Their service has been extremely unprofessional and various agents have said conflicting things that has lead to a huge waste of time and has disrupted travel plans, and has the potential to lead to financial lossOn Aug 9, I had received an email saying that there had been a schedule change in my Turkish Airlines Flight ItenieraryI checked and the airlines advised me that I was due for a full refund if I cancelled as one of the legs of the flight had a change time of more than min or more (involuntary schedule change)I called JustFly [redacted] and after about four days (on Aug 12) of trying to get this done, finally reached an agent who understood what was going on and was willing to helpWhile I was on the line, she called Turkish airlines and confirmed that this ticket was due for a full refund if I cancelledShe also informed me that she had requested and received a waiver code from the airlinesConditional on this info
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it It's a crooked company,and should be put out of business
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me Now I have to pay to take my baggage an expense I did not have in my budget
I recently booked a flight labeled "nonstop" with JustFly [redacted] I found the flight via Kayak [redacted] When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly [redacted] I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak [redacted] After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
Frustrating customer service experience!! Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
On September 29, I received an email from Justfly [redacted] that the itinerary that I booked for a trip to Mexico was changedAs per the email I went to "manage the booking" and tried to change my flightOne of the options was a flight at amAfter I confirmed the change, the booking confirmation came back as per the original itinerary with a flight at 7:amI called Justfly on September 30th at 1:PM,phone number [redacted] , to change the booking and was on the call for hour and minutes without resolutionThe reference number for this call is [redacted] I first spoke to ***She said that my 7:am flight had to be changed to 1:amI told her that I cannot be on a 1:am flight and wanted to be on the 8am flight that I was trying to rebookShe told me that there was no am flightI then went onto their website to tell her that yes, there is an 8am flight and that is the flight I need to be onShe said she would make the change and send me an email confirmatio
To Whom This May Concern, As a consumer, I am formally filing a complaint against the Justfly [redacted] booking agency, regarding the round trip airfare tickets I had purchased for my family of fourTo begin, I had booked online the flights to leave from Phoenix, AZ to San Francisco, CA to depart on June 16th, and returning from San Francisco to Phoenix on June 20th, for nights and days through Justfly.comHowever, when I double checked the itinerary, the flight has been spontaneously scheduled to return on July 20th,(a whole month later!), instead of the return date I had booked online, which was supposed to be June 20th, Without any prior notification or consent, Justfly [redacted] had sporadically modified the returning date for our San Francisco vacation, making our family unable to move forwards with our vacation plansOut of frustration and shock, I was prompted to call Justfly [redacted] on June 4th to notify them of this sudden change in date for the returning flightB
I would never buy my airline tickets justfly.com again They may have cheap prices but their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
I selected an airline flight from DTW Detroit Metropolitan Airport to MCO Orlando International Airport for December 27th it was a one way flight for my Husband and myselfI purchased the tickets through Justfly.com and thought everything looked correct but when I double checked the flight information the flight Actually was from MCO to Detroit which was incorrectJust fly made the errorI contacted them and they said that there rule and regulations would not allow me to change the flight or get a refundI just wanted them to make this right so that we can fly to the proper destinationSince the tickets are not useable I had to purchase new ticketsJustfly [redacted] is scamming customersThey are charging customers for services that are not being rendered
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending [redacted] issued by Bank of America for $for a flight that I never booked with that company
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly[redacted] personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
Couple of weeks after I book and payed for airline tickets with JustFly [redacted] I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly [redacted] Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly [redacted] After Many Phone Conversations JustFly [redacted] Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
My parents bought tickets through JustFly for [redacted] to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because [redacted] (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before [redacted] needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the [redacted] , which is not the correct dept, as per my conversation with [redacted] I was told that I'd have a response within hours [redacted] told
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly [redacted] and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
Booked a flight from Justfly [redacted] for New York to Buenos Aires for this coming December on Oct 13thCancelled after one hour of booking due to family issueThe website says that it has an hour free cancelation policy and the first agency I talked to told me the amount will be refunded in 2-business daysHowever, after two weeks, I called back since I did not received the refundThey started to tell me that I need to contact the airline by myself to claim the refund, they have no right to handle the reservation anymoreThree different repersentatives and two supervisors told me different stories every timeI contacted the airline, and they said the refund has been processed, and they money is on the agency end nowBut eventually Justfly representative said that the refund will be processed in 6-weeks even the airline has refunded they money back to themThis is unacceptable
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl [redacted] only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters! Regards, [redacted]
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative [redacted] ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid [redacted] take over the account [redacted] charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly [redacted] does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
I would like to register a complaint against JustFly***Their service has been extremely unprofessional and various agents have said conflicting things that has lead to a huge waste of time and has disrupted travel plans, and has the potential to lead to financial lossOn Aug 9, I had received an email saying that there had been a schedule change in my Turkish Airlines Flight ItenieraryI checked and the airlines advised me that I was due for a full refund if I cancelled as one of the legs of the flight had a change time of more than min or more (involuntary schedule change)I called JustFly [redacted] and after about four days (on Aug 12) of trying to get this done, finally reached an agent who understood what was going on and was willing to helpWhile I was on the line, she called Turkish airlines and confirmed that this ticket was due for a full refund if I cancelledShe also informed me that she had requested and received a waiver code from the airlinesConditional on this info
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it It's a crooked company,and should be put out of business
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me Now I have to pay to take my baggage an expense I did not have in my budget
I recently booked a flight labeled "nonstop" with JustFly [redacted] I found the flight via Kayak [redacted] When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly [redacted] I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak [redacted] After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
Frustrating customer service experience!! Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
On September 29, I received an email from Justfly [redacted] that the itinerary that I booked for a trip to Mexico was changedAs per the email I went to "manage the booking" and tried to change my flightOne of the options was a flight at amAfter I confirmed the change, the booking confirmation came back as per the original itinerary with a flight at 7:amI called Justfly on September 30th at 1:PM,phone number [redacted] , to change the booking and was on the call for hour and minutes without resolutionThe reference number for this call is [redacted] I first spoke to ***She said that my 7:am flight had to be changed to 1:amI told her that I cannot be on a 1:am flight and wanted to be on the 8am flight that I was trying to rebookShe told me that there was no am flightI then went onto their website to tell her that yes, there is an 8am flight and that is the flight I need to be onShe said she would make the change and send me an email confirmatio
To Whom This May Concern, As a consumer, I am formally filing a complaint against the Justfly [redacted] booking agency, regarding the round trip airfare tickets I had purchased for my family of fourTo begin, I had booked online the flights to leave from Phoenix, AZ to San Francisco, CA to depart on June 16th, and returning from San Francisco to Phoenix on June 20th, for nights and days through Justfly.comHowever, when I double checked the itinerary, the flight has been spontaneously scheduled to return on July 20th,(a whole month later!), instead of the return date I had booked online, which was supposed to be June 20th, Without any prior notification or consent, Justfly [redacted] had sporadically modified the returning date for our San Francisco vacation, making our family unable to move forwards with our vacation plansOut of frustration and shock, I was prompted to call Justfly [redacted] on June 4th to notify them of this sudden change in date for the returning flightB
I would never buy my airline tickets justfly.com again They may have cheap prices but their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
I selected an airline flight from DTW Detroit Metropolitan Airport to MCO Orlando International Airport for December 27th it was a one way flight for my Husband and myselfI purchased the tickets through Justfly.com and thought everything looked correct but when I double checked the flight information the flight Actually was from MCO to Detroit which was incorrectJust fly made the errorI contacted them and they said that there rule and regulations would not allow me to change the flight or get a refundI just wanted them to make this right so that we can fly to the proper destinationSince the tickets are not useable I had to purchase new ticketsJustfly [redacted] is scamming customersThey are charging customers for services that are not being rendered
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending [redacted] issued by Bank of America for $for a flight that I never booked with that company
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly[redacted] personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
Couple of weeks after I book and payed for airline tickets with JustFly [redacted] I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly [redacted] Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly [redacted] After Many Phone Conversations JustFly [redacted] Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
My parents bought tickets through JustFly for [redacted] to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because [redacted] (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before [redacted] needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the [redacted] , which is not the correct dept, as per my conversation with [redacted] I was told that I'd have a response within hours [redacted] told