Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience. We have listened to the call recording and there was in fact an error from our agent. We were able to take action on your file, and process the...
refund as you requested. A cheque will be mailed to you.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Once again, as we empathize with the situation, we are not able to override any changes here. The tickets were purchased with two separate companies therefore no option to combine the tickets.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It has been seven weeks since *y complaint. I do not understand how it can take seven weeks to provide a copy of the recording. 15 days ago justfly said they hope to have this done within the week and are juststalling to see if I will give up because they know they are wrong1Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: There has be something that can be done, this is not good business ethnic. Maybe a credit for another flight or a partial refund but absolutely nothing is a "slap to the face".Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and the steps taken up to the confirmation of your booking. We provide a Review and Book page before making the final click to confirm. We have sent the screen shot to validate this to you
directly. Please note, that at the time of booking and on the checkout page (before you click confirm and book) the total price showing was 1743.60 USD (290.60 USD per passenger).
We do apologize if there was any inconvenience here but this is the only amount we have for this booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Joy [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking. We will revert back shortly with our findings.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: although I can empathy with the complications JustFly may have with their supplier, I remain firm that this level of customer service is unacceptable in any standard. As a consumer I am expected to pay my balance immediately for the services I seek, the excuse that my bank has an unusually long period of time to pay is no excuse. This type of injustice should be illegal and may have to be my next course of action. Maybe legal representation can assist in changing laws and regulations to protect consumers from business predatory actions. I am curious to know what happens to refunds of individual who do not speak up and defend their consumer's rights. My refund was started back in November 2017, I am at the minimum processing time to get my refund, and all I got from the company before this message was to wait 4-6 weeks for processing. What does a customer who paid a service that need to be cancelled due to the companies inability to deliver the service to get a refund? Or is the intent of the company to keep this money if the customer does not demand their refund? Many questions, not at all positive, arise in my head of how this company performs business.Sincerely,Leonardo [redacted]
As discussed with our Customer Care Representative, after several attempts to find you the perfect itinerary, there was an agreement on the best one possible. The tickets were already exchanged and sent to you.
As mentioned, we cannot guarantee the lounge access as this is out of our realm of responsibilities although the request has been put in for your convenience. You will get a message back once we get a confirmation from the airline.
There is no further action we can provide from our side, therefore we consider the file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our customer care representative, in the time frame that you called within, they will always suggest to void/cancel the ticket and purchase a new one as there are no fees involved. AS per the customer service aspect, we apologize for...
any inconvenience
that was cause. We have offered to waive the modification fees to the change of date. We are awaiting your respond to proceed.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
We do apologize for the inconvenience of this situation. We do see that the names was combined but cannot acknowledge that it was done by our agent. The booking was indeed voided and no fees were charged. This is a authorization taken on...
your card that is out of our control to release even if we wanted to. You could see with your bank if there is a way to speed this process up to help in your next purchase.
One again, we do apologize but there is nothing further we can do for you and consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representatives, we have reviewed the booking the cancellation was your decision as the exchange for a schedule change was not a good fit for your travel plans. There was a cancellation fee that was charged for this as...
our terms state.
The refund of your ticket price was processed therefore will show up on your statement within a couple weeks.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not received the refund yet which according to the letter should be by the end of last week. I still believe that it is [redacted]'s duty to follow up with the airline company if they fail to comply with the agreement since it is Justfly that has transactions with them and not me. I bought the tickets from [redacted] in good faith and not directly from the airline hence Justfly should be responsible for following up I dont consider the complaint close until I receive the refund
Sincerely,[redacted]
Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives is currently reviewing your booking. We will revert back with a response shortly.
Thank you for your patience.
Best regards,
Customer Care Team
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], I am still waiting for their final feed back, this is just to show that they have received the complaint and they are working on it. I hope they will resolve this matter because of their experience and let me assume that this is not a rare situation to them. Sincerely, Nahayu[redacted]
Thank you for your message and feedback. We will provide it to our IT team for the site.
That being said, the outcome still remains the same as we do not have your funds. We are an agency and the airline is the one that has charged you as you may see on your card. We are unable to refund a non-refundable ticket.
As we apologize for your inconvenience, we are unable to refund you and consider the file closed.
rejecting this response because:
The horrible business called and left me a message at 0530 in the morning saying the exact same thing they emailed me with, reciting their horrible and unfair business practices to me in a voice mail. They partially refunded my purchase, I am not satisfied with this company at all. Considering the way they treated me, their unrealistic and unreasonable business practices, and their lack of legitimate response to this substantive issue, they should be out of business all together. hopefully not before my full refund is issued though. They still owe me $130 some odd dollars. Sincerely,[redacted]
Good day,Thank you for your message.One of our Customer Care Representatives is currently reviewing your complaint and booking. Please allow us the chance to investigate this issue and we will revert back shortly with a response.Thank you in advance for your patience.Best regards,Customer care...
Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience. We have listened to the call recording and there was in fact an error from our agent. We were able to take action on your file, and process the...
refund as you requested. A cheque will be mailed to you.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Once again, as we empathize with the situation, we are not able to override any changes here. The tickets were purchased with two separate companies therefore no option to combine the tickets.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It has been seven weeks since *y complaint. I do not understand how it can take seven weeks to provide a copy of the recording. 15 days ago justfly said they hope to have this done within the week and are juststalling to see if I will give up because they know they are wrong1Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: There has be something that can be done, this is not good business ethnic. Maybe a credit for another flight or a partial refund but absolutely nothing is a "slap to the face".Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and the steps taken up to the confirmation of your booking. We provide a Review and Book page before making the final click to confirm. We have sent the screen shot to validate this to you
directly. Please note, that at the time of booking and on the checkout page (before you click confirm and book) the total price showing was 1743.60 USD (290.60 USD per passenger).
We do apologize if there was any inconvenience here but this is the only amount we have for this booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Joy [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking. We will revert back shortly with our findings.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: although I can empathy with the complications JustFly may have with their supplier, I remain firm that this level of customer service is unacceptable in any standard. As a consumer I am expected to pay my balance immediately for the services I seek, the excuse that my bank has an unusually long period of time to pay is no excuse. This type of injustice should be illegal and may have to be my next course of action. Maybe legal representation can assist in changing laws and regulations to protect consumers from business predatory actions. I am curious to know what happens to refunds of individual who do not speak up and defend their consumer's rights. My refund was started back in November 2017, I am at the minimum processing time to get my refund, and all I got from the company before this message was to wait 4-6 weeks for processing. What does a customer who paid a service that need to be cancelled due to the companies inability to deliver the service to get a refund? Or is the intent of the company to keep this money if the customer does not demand their refund? Many questions, not at all positive, arise in my head of how this company performs business.Sincerely,Leonardo [redacted]
Good day [redacted],
As discussed with our Customer Care Representative, after several attempts to find you the perfect itinerary, there was an agreement on the best one possible. The tickets were already exchanged and sent to you.
As mentioned, we cannot guarantee the lounge access as this is out of our realm of responsibilities although the request has been put in for your convenience. You will get a message back once we get a confirmation from the airline.
There is no further action we can provide from our side, therefore we consider the file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our customer care representative, in the time frame that you called within, they will always suggest to void/cancel the ticket and purchase a new one as there are no fees involved. AS per the customer service aspect, we apologize for...
any inconvenience
that was cause. We have offered to waive the modification fees to the change of date. We are awaiting your respond to proceed.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
We do apologize for the inconvenience of this situation. We do see that the names was combined but cannot acknowledge that it was done by our agent. The booking was indeed voided and no fees were charged. This is a authorization taken on...
your card that is out of our control to release even if we wanted to. You could see with your bank if there is a way to speed this process up to help in your next purchase.
One again, we do apologize but there is nothing further we can do for you and consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representatives, we have reviewed the booking the cancellation was your decision as the exchange for a schedule change was not a good fit for your travel plans. There was a cancellation fee that was charged for this as...
our terms state.
The refund of your ticket price was processed therefore will show up on your statement within a couple weeks.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not received the refund yet which according to the letter should be by the end of last week. I still believe that it is [redacted]'s duty to follow up with the airline company if they fail to comply with the agreement since it is Justfly that has transactions with them and not me. I bought the tickets from [redacted] in good faith and not directly from the airline hence Justfly should be responsible for following up I dont consider the complaint close until I receive the refund
Sincerely,[redacted]
Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives is currently reviewing your booking. We will revert back with a response shortly.
Thank you for your patience.
Best regards,
Customer Care Team
Better Business...
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], I am still waiting for their final feed back, this is just to show that they have received the complaint and they are working on it. I hope they will resolve this matter because of their experience and let me assume that this is not a rare situation to them. Sincerely, Nahayu[redacted]
Good day,
Thank you for your message and feedback. We will provide it to our IT team for the site.
That being said, the outcome still remains the same as we do not have your funds. We are an agency and the airline is the one that has charged you as you may see on your card. We are unable to refund a non-refundable ticket.
As we apologize for your inconvenience, we are unable to refund you and consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am...
rejecting this response because:
The horrible business called and left me a message at 0530 in the morning saying the exact same thing they emailed me with, reciting their horrible and unfair business practices to me in a voice mail. They partially refunded my purchase, I am not satisfied with this company at all. Considering the way they treated me, their unrealistic and unreasonable business practices, and their lack of legitimate response to this substantive issue, they should be out of business all together. hopefully not before my full refund is issued though. They still owe me $130 some odd dollars. Sincerely,[redacted]
Good day,Thank you for your message.One of our Customer Care Representatives is currently reviewing your complaint and booking. Please allow us the chance to investigate this issue and we will revert back shortly with a response.Thank you in advance for your patience.Best regards,Customer care...
Team
...
Good day,
Thank you for your message.
As discussed with our Customer care Representative, we have reviewed your file and have offered the refund requested.
We apologize for any inconvenience that this situation may have caused you.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team