I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
I purchased tickets from *** for myself and my family to fly to Geneva this spring The airline is *** *** When I purchased the tickets via ***, it clearly indicated that the first checked bag per passenger was included in the price I have proof of this too, as *** sent me a confirmation email, which states that the checked bags are free I happened to call *** about something else recently and while I was on the phone the agent told me that we would have to pay $per checked bag each way, for a total of $800! We scrimped and saved for years to afford this trip and I really don't have another $to throw at it for something that is supposed to be included in the price
I feel this is a breach of contract because I am not getting all that I paid for
I tried calling both companies (*** and ***) on May 31st and again on June 4th Neither were helpful at all *** refused to let me speak to a manager *** said they were going to transfer
I purchased nonstop Latham Airline from VA to Lima during Cyber Monday The fly and confirmation sent was nonstop A few months later , the itinerary has changed to connection: beginning VA to Miami flying AA and Miami to Lima with Latham Airline without my knowledge I discovered it myself when selecting seats thru Latham I called them to confirm as well sending me a new confirmation They said they need to confirm with AA and would send a confirmation within hours I wait for couple days but did not receive it I checked back and was put on hold for hours Then, the agent said the same thing going thru AA and sending me a confirmation for hours Still, did not get it I called back third time, waiting for more than hours Then, the agent promised he would send over new itinerary within hoursGuess what, nothing! I called AA directly about my situation AA said they could not help me Justfly need to reserve the ticket but AA has no records of Justfly delivered it as several agents kept telling me contacting AAI am making 4th call, sitting here as waiting for my turn since 8.00pm and now it's past midnight Horrible, horrible services PLEASE WATCH OUT FOR THIS COMPANY!!! IT'S NOT WORTH YOUR SAVING!!! JUST CANCEL YOUR CREDIT CARD IF THEY DON'T REFUND YOUR MONEY, SCAM OR RIP YOU OFF
Negativetravelers beware this company is rude and not helpfulI booked a trip happy to save moneyMy flight times were changed times and with a different airline (southwest to delta) now I have to arrange for transportation, because im delayed hours from my group AND I have to pay to check in my luggage I tried calling multiple times, Each agent has read me their we cant do anything for you policy and they hang upWill NEVER use justfly againDo not recommend!!
Last July, my husband and I purchased tickets from Justfly*** to fly from Boston to Geneva on Swiss Air at Christmas totalling $I was pregnant when we purchased the tickets and was due to give birth in Mid-OctoberHowever, our child was not born until November, and our pediatrician strongly advised us against traveling unless necessary before our newborn was two months old due to their suggested vaccination scheduleWe were in fact given a doctor's note to give to the insurance we had purchased with our tickets for just such an occuranceUnfortunately, the insurance would not cover refunding our tickets because giving birth is apparently not considered a medical condition - with or without a doctor's noteAt any rate, justfly*** told us that if we paid them $per person to cancel our tickets (as opposed to just missing the flight and losing our purchase completely), we could at least hold on to the remaining credit from our original ticket purchase which would remain v
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI unsubscribed from their email, and still continue getting their marketing emails to buy this and that(insurance, seating, etc...) I've emailed them about this and was on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableThey try to make profits off of customers that don't read all their fine print(which is everywhere)My advise, do not book with themI won't...EVER!!!
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF
*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
Horrible customer serviceInaccurate pricesBook a flight for x amount and they charge your card for an additional amount and blame the Airline
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
I purchased tickets from *** for myself and my family to fly to Geneva this spring The airline is *** *** When I purchased the tickets via ***, it clearly indicated that the first checked bag per passenger was included in the price I have proof of this too, as *** sent me a confirmation email, which states that the checked bags are free I happened to call *** about something else recently and while I was on the phone the agent told me that we would have to pay $per checked bag each way, for a total of $800! We scrimped and saved for years to afford this trip and I really don't have another $to throw at it for something that is supposed to be included in the price
I feel this is a breach of contract because I am not getting all that I paid for
I tried calling both companies (*** and ***) on May 31st and again on June 4th Neither were helpful at all *** refused to let me speak to a manager *** said they were going to transfer
I purchased nonstop Latham Airline from VA to Lima during Cyber Monday The fly and confirmation sent was nonstop A few months later , the itinerary has changed to connection: beginning VA to Miami flying AA and Miami to Lima with Latham Airline without my knowledge I discovered it myself when selecting seats thru Latham I called them to confirm as well sending me a new confirmation They said they need to confirm with AA and would send a confirmation within hours I wait for couple days but did not receive it I checked back and was put on hold for hours Then, the agent said the same thing going thru AA and sending me a confirmation for hours Still, did not get it I called back third time, waiting for more than hours Then, the agent promised he would send over new itinerary within hoursGuess what, nothing! I called AA directly about my situation AA said they could not help me Justfly need to reserve the ticket but AA has no records of Justfly delivered it as several agents kept telling me contacting AAI am making 4th call, sitting here as waiting for my turn since 8.00pm and now it's past midnight Horrible, horrible services PLEASE WATCH OUT FOR THIS COMPANY!!! IT'S NOT WORTH YOUR SAVING!!! JUST CANCEL YOUR CREDIT CARD IF THEY DON'T REFUND YOUR MONEY, SCAM OR RIP YOU OFF
Negativetravelers beware this company is rude and not helpfulI booked a trip happy to save moneyMy flight times were changed times and with a different airline (southwest to delta) now I have to arrange for transportation, because im delayed hours from my group AND I have to pay to check in my luggage I tried calling multiple times, Each agent has read me their we cant do anything for you policy and they hang upWill NEVER use justfly againDo not recommend!!
Sold me a non- stop ticket that had stopsRefused to refund ticketFraud company
Last July, my husband and I purchased tickets from Justfly*** to fly from Boston to Geneva on Swiss Air at Christmas totalling $I was pregnant when we purchased the tickets and was due to give birth in Mid-OctoberHowever, our child was not born until November, and our pediatrician strongly advised us against traveling unless necessary before our newborn was two months old due to their suggested vaccination scheduleWe were in fact given a doctor's note to give to the insurance we had purchased with our tickets for just such an occuranceUnfortunately, the insurance would not cover refunding our tickets because giving birth is apparently not considered a medical condition - with or without a doctor's noteAt any rate, justfly*** told us that if we paid them $per person to cancel our tickets (as opposed to just missing the flight and losing our purchase completely), we could at least hold on to the remaining credit from our original ticket purchase which would remain v
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI unsubscribed from their email, and still continue getting their marketing emails to buy this and that(insurance, seating, etc...) I've emailed them about this and was on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableThey try to make profits off of customers that don't read all their fine print(which is everywhere)My advise, do not book with themI won't...EVER!!!
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense