3/6/
"DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
Never and I mean NEVER EVER AGAIN will I use justfly to make flight reservations! Twice now they have screwed up my flights close to vacation time and this time is a days before I leave and they can't find me a flight cuz most of them are booked or I have stops with overnight layovers!! They told me that was all they could do, otherwise they could issue a partial refund and I could my ticket with 5he airlines directlydays before I'm supposed to leave? It'll cost me times as much! I'm so pissed right now I can hardly stand it!! I made these reservations months ago!!! They had plenty of time to get everything confirmed and ready to goIf you're smart you will NEVER use justfly!! If I could give it zero stars I would!
BEFORE IT WAS TIME TO GO ON MY TRIP I GOT AN INFECTION SO I HAD TO CANCEL MY SURGERY DATE AND CANCEL MY TRAVEL DATES TO A NEW ONE BUT NOW JUST FLY IS STATING I CANT AND THAT THEY WOULD CHARGE ME MORE THAN I PAID FOR THE FLIGHT TO JUST CHANGE THE DATES THIS IS CRAZY AND VERY UN PROFESSIONAL I DID'NT ASK FOR MONEY BACK ONLY A CHANGE IN DATES IT'S JUST CRAZY HOW COMPANIES CAN JUST TAKE YOUR MONEY WITH NO PROBLEM
I booked at trip to NYC through just fly departing on 7/8/out of btv and returning on 7/Just a few hrs before my flight on 7/i received a message saying the flight was cancelledI immediately called just fly to resolve the problem and they were able to refund our departing flight through JetBlueThey told me to call back and speak to a supervisor concerning a refund for the return flightI have called and spoke to three different supervisors since who have told me that they will not refund the returning flight because it was both due to the airline cancelling the flightI have attempted to explain to them that it is because we were not able to take our trip because they did not get us there as promisedTherefore we were unable to return from a place we never wentThey are trying to tell me this was our decision but it is notWeOuldnot get there due to the airline cancelling the flightPlease help us to resolve our issue and receive a refundThis is stealing
I just booked a flight to Cancun from StLouis on Justfly.*** I gave my credit card information and hit send I instantly received a message across my screen, while still on their webpage (not an email), that there was an error with my credit card and the flight was cancelled I called Justfly and the told me that my flight was cancelled and to call my credit card company My CC company told me that there was no issue with my CC and I had indeed been chargedMy CC recommended that I call the two airlines that came through as charges on my credit card I called each of them *Frontier & Aeromexico) and they said that they too see the flights were cancelled but Justfly can take up to weeks to refund the money Are they using borrowed money? I would put a as a rating if possible
JUST FLY IS THE BIGGEST SCAMPAY $TO CANCEL A FLIGHT TO GET "TRAVEL CREDIT" AND THEY MARK UP THE FLIGHT AS MUCH AS TEH TRAVEL CREDIT, SO YOU LITERALLY JUST PAY A $CANCELLATION FEE TO LOSE MONEYWHAT A *** JOKETHEY SHOULD GET stars
Hello my name is Nicole arroyo and I had purchased Two round-trip tickets to Orlando FloridaMy total was $I was charged an additional $from your websit but I was already charged by United airlines and delta which makes up my total of $You guys did not advise me that there was an extra fee so I would like my refund back of the $I have been on the for for hours with your customer service and they are unprofessional and horribleKnow one was helping me I talk to different people and a supervisorI had asked for the contact information for corporate and hr and was denied that informationThis is the most horrifying experience I have ever had with an airline services company! Here is the evidence, if you can please get back to me and give me my refund back of $Thank you
I’m trying to be issued a refund to flight tickets for Puerto Rico due to the hurricanes that devastated the island but they will not isssue the refund until I pay $to them instead of taking the $out of the refund
Booked a fight with JustFly.com on August 1, for December 14, 2017to PR for a weddingOn September 5, I called JustFly to cancel or receive credit for my flight because the wedding was no longer taking placeThe customer service representative put me on hold for min, after asking why, she did not seem to know either but just said she needed to "review"After minutes, she proceeded to tell me that I should "just take the loss on the flight" because it would be a $dollar cancellation fee plus tax and $processing feeMy flight was only $dollar so I would owe JustFly money if I canceled the flightI argued that I had called months in advance and would even consider taking a credit for the flight for a future fight, she dismissed me and said "it's best to take the loss of the flight"At that point, I asked to speak to a manager, was put on hold for another minutes and told to "take the loss" It's completely unethical, unprofessional, and completely dism
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
On June 13th, my husband and I arrived at JFK International Airport in NYC, NYAt pm, we were told that my husband’s name on his plane ticket did not perfectly match his passport (A common mistake for many first time international travelers)Therefore, we were instructed to call the airline and change the name on the ticketHowever, the airline left us on hold for over an hourSo, we tried calling our travel agency with whom we booked the tickets (Justfly***)After many tries, we were able to get through to the travel agencyAfter explaining our situation, the person at Justfly*** said that she would contact the airline and change the name on the ticketHowever, after about an hour, they were unsuccessfulJustfly*** then instructed my husband to cancel his ticket, and they would instantly rebook him a new ticket with the correct nameSo, we canceled his ticket about an hour and a half before our flight was set to departAfter canceling his ticket, the person from Justfl
This company is a complete rip offI was booking our family vacation online and was prompted to enter my year olds informationI did itI also chose "lap infant" for himI was then prompted to choose seats for all of my partyI thought, hmm this is weird, but I continued because I knew I had already chose lap child so maybe it was going to override the MANDATORY seat I had to choose for himI was charged for all seatsWe are not a wealthy family and this is a big deal for usI've tried calling and speaking with supervisors to see if there was anything we could do; and/or cancel the seat and they pretty much tell me to *** *** Customer service is 0/10, helpfulness is 0/I would recommend going with a different company, I've gotten nowhere with them and now my family will not be able to enjoy our vacation because we've spent our extra money on an un necessary seat for a year oldI don't understand why we cant cancel a seat, we would be willing to pay a cancellation fee even - and open up space for a paying customerTotal and complete disappointment
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
I want to share my negative experience with this company, they are layers , I got official confirmation from JustFl*** regarding my fly ticket to Lisbon Portugal with information about baggage fees ,>Personal Item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €When I checked in JFK the frees was removed during the registration But on way back I was so surprise that I didn't have any baggage free, I was paying $for regular and not overweighed BagsWhen I called to the agency and complain the first agent Lisa promised me to return money once she will check if payment was received and place me on hold for minutes , for some reason I was transferred to other agent Jude She was saying that they are not responsible for those fees even they confirmed that's free , When I spoke supervisor *** he recommend me read company policy , before order ticket and not trust official confirmation email from JustFl*** I have no comments on this !!! if official reprehensive recommended not trust the company I think we should trust him and never have deal with JustFl*** !!!!Only one question I have how come the company with this reputation still on market *** *** ** *** *** *** *** *** * *** *** *** ** *** *** **
This is such a scamThey advertise cancellation hour for free at the top of the screenThe company messed up our names online then charged us $to cancel the trip! NEVER USE THIS SITE
Am now on hour three of my customer service callI had to cancel a round trip flight because of family issues and when I went to use the credit they gave me it was only available for the airports that were previously chosenThen I was like, okay I'll just get the same flights I had before and deal with it, when I went to get them with the credit, the flights had went up FOURHUNDRED DOLLARS! When I logged out and looked again, the flights were back at the original price, when I looked WITHOUT the credit, they were at the original priceTo use the credit, all the prices for flights went up enough to make the credit uselessWhen I explained this to the customer service, they kept asking me questions, I was hung up on times, called them times, and have gotten no whereI am livid, and just going to cancel the charges on my card, show my company the proof I have of the price gouging and this website showing I am not the only oneThey are not worth it do not use them at any cost
advertising and promotionI selected a flight from their website from Bogota to Las Vegas for people at a price of $per personI went through the page flows and submitted payment and then a box popped up saying I had to pay more because it was no longer availableThe increase was significant so I went back to the search function to compare with other airlines as I was compromising on this flight's schedule in favor of the fareWhen I did so the same $price appeared but this time with the note that it was only "available by phone." I selected it and a phone number appearedI called and the agent quoted me an even higher priceHe stated the fare increasedI refreshed the web page while he was on the phone and it still offered me the phone in pricingI asked about this and the agent hung up on meRude and incredibly bad customer serviceBAIT AND SWITCH SCAMSCAM SCAM SCAM
After I booked my flight with Just Fly I realized that I could not fly to Australia on my USA passport because I'm a citizen of Australia also, and that I would need to renew my expired Australian passport firstI called Just Fly and they explained that I could not change the itinerary of my flight so I could stop in Los Angeles to get an emergency passport organized from the consulateThey told me the only thing I could do was to cancel it and re book it so that I could do it that way, but that there would be a cancellation and re booking feeI decided to do this as it would save my flying to la and back to Denver in the short amount of time I had before departure dateI proceeded to cancel my flight and when I went to re book it the agent told me that I had to re book it in the exact same way that it was booked priorI told them this is the whole reason I cancelled it and I was told I could do thisShe said no sorry you can'tSo I said then please do not cancel itShe told me
3/6/
"DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
Never and I mean NEVER EVER AGAIN will I use justfly to make flight reservations! Twice now they have screwed up my flights close to vacation time and this time is a days before I leave and they can't find me a flight cuz most of them are booked or I have stops with overnight layovers!! They told me that was all they could do, otherwise they could issue a partial refund and I could my ticket with 5he airlines directlydays before I'm supposed to leave? It'll cost me times as much! I'm so pissed right now I can hardly stand it!! I made these reservations months ago!!! They had plenty of time to get everything confirmed and ready to goIf you're smart you will NEVER use justfly!! If I could give it zero stars I would!
BEFORE IT WAS TIME TO GO ON MY TRIP I GOT AN INFECTION SO I HAD TO CANCEL MY SURGERY DATE AND CANCEL MY TRAVEL DATES TO A NEW ONE BUT NOW JUST FLY IS STATING I CANT AND THAT THEY WOULD CHARGE ME MORE THAN I PAID FOR THE FLIGHT TO JUST CHANGE THE DATES THIS IS CRAZY AND VERY UN PROFESSIONAL I DID'NT ASK FOR MONEY BACK ONLY A CHANGE IN DATES IT'S JUST CRAZY HOW COMPANIES CAN JUST TAKE YOUR MONEY WITH NO PROBLEM
I booked at trip to NYC through just fly departing on 7/8/out of btv and returning on 7/Just a few hrs before my flight on 7/i received a message saying the flight was cancelledI immediately called just fly to resolve the problem and they were able to refund our departing flight through JetBlueThey told me to call back and speak to a supervisor concerning a refund for the return flightI have called and spoke to three different supervisors since who have told me that they will not refund the returning flight because it was both due to the airline cancelling the flightI have attempted to explain to them that it is because we were not able to take our trip because they did not get us there as promisedTherefore we were unable to return from a place we never wentThey are trying to tell me this was our decision but it is notWeOuldnot get there due to the airline cancelling the flightPlease help us to resolve our issue and receive a refundThis is stealing
I just booked a flight to Cancun from StLouis on Justfly.*** I gave my credit card information and hit send I instantly received a message across my screen, while still on their webpage (not an email), that there was an error with my credit card and the flight was cancelled I called Justfly and the told me that my flight was cancelled and to call my credit card company My CC company told me that there was no issue with my CC and I had indeed been chargedMy CC recommended that I call the two airlines that came through as charges on my credit card I called each of them *Frontier & Aeromexico) and they said that they too see the flights were cancelled but Justfly can take up to weeks to refund the money Are they using borrowed money? I would put a as a rating if possible
JUST FLY IS THE BIGGEST SCAMPAY $TO CANCEL A FLIGHT TO GET "TRAVEL CREDIT" AND THEY MARK UP THE FLIGHT AS MUCH AS TEH TRAVEL CREDIT, SO YOU LITERALLY JUST PAY A $CANCELLATION FEE TO LOSE MONEYWHAT A *** JOKETHEY SHOULD GET stars
Hello my name is Nicole arroyo and I had purchased Two round-trip tickets to Orlando FloridaMy total was $I was charged an additional $from your websit but I was already charged by United airlines and delta which makes up my total of $You guys did not advise me that there was an extra fee so I would like my refund back of the $I have been on the for for hours with your customer service and they are unprofessional and horribleKnow one was helping me I talk to different people and a supervisorI had asked for the contact information for corporate and hr and was denied that informationThis is the most horrifying experience I have ever had with an airline services company! Here is the evidence, if you can please get back to me and give me my refund back of $Thank you
I’m trying to be issued a refund to flight tickets for Puerto Rico due to the hurricanes that devastated the island but they will not isssue the refund until I pay $to them instead of taking the $out of the refund
Booked a fight with JustFly.com on August 1, for December 14, 2017to PR for a weddingOn September 5, I called JustFly to cancel or receive credit for my flight because the wedding was no longer taking placeThe customer service representative put me on hold for min, after asking why, she did not seem to know either but just said she needed to "review"After minutes, she proceeded to tell me that I should "just take the loss on the flight" because it would be a $dollar cancellation fee plus tax and $processing feeMy flight was only $dollar so I would owe JustFly money if I canceled the flightI argued that I had called months in advance and would even consider taking a credit for the flight for a future fight, she dismissed me and said "it's best to take the loss of the flight"At that point, I asked to speak to a manager, was put on hold for another minutes and told to "take the loss" It's completely unethical, unprofessional, and completely dism
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
On June 13th, my husband and I arrived at JFK International Airport in NYC, NYAt pm, we were told that my husband’s name on his plane ticket did not perfectly match his passport (A common mistake for many first time international travelers)Therefore, we were instructed to call the airline and change the name on the ticketHowever, the airline left us on hold for over an hourSo, we tried calling our travel agency with whom we booked the tickets (Justfly***)After many tries, we were able to get through to the travel agencyAfter explaining our situation, the person at Justfly*** said that she would contact the airline and change the name on the ticketHowever, after about an hour, they were unsuccessfulJustfly*** then instructed my husband to cancel his ticket, and they would instantly rebook him a new ticket with the correct nameSo, we canceled his ticket about an hour and a half before our flight was set to departAfter canceling his ticket, the person from Justfl
This company is a complete rip offI was booking our family vacation online and was prompted to enter my year olds informationI did itI also chose "lap infant" for himI was then prompted to choose seats for all of my partyI thought, hmm this is weird, but I continued because I knew I had already chose lap child so maybe it was going to override the MANDATORY seat I had to choose for himI was charged for all seatsWe are not a wealthy family and this is a big deal for usI've tried calling and speaking with supervisors to see if there was anything we could do; and/or cancel the seat and they pretty much tell me to *** *** Customer service is 0/10, helpfulness is 0/I would recommend going with a different company, I've gotten nowhere with them and now my family will not be able to enjoy our vacation because we've spent our extra money on an un necessary seat for a year oldI don't understand why we cant cancel a seat, we would be willing to pay a cancellation fee even - and open up space for a paying customerTotal and complete disappointment
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
I want to share my negative experience with this company, they are layers , I got official confirmation from JustFl*** regarding my fly ticket to Lisbon Portugal with information about baggage fees ,>Personal Item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €When I checked in JFK the frees was removed during the registration But on way back I was so surprise that I didn't have any baggage free, I was paying $for regular and not overweighed BagsWhen I called to the agency and complain the first agent Lisa promised me to return money once she will check if payment was received and place me on hold for minutes , for some reason I was transferred to other agent Jude She was saying that they are not responsible for those fees even they confirmed that's free , When I spoke supervisor *** he recommend me read company policy , before order ticket and not trust official confirmation email from JustFl*** I have no comments on this !!! if official reprehensive recommended not trust the company I think we should trust him and never have deal with JustFl*** !!!!Only one question I have how come the company with this reputation still on market *** *** ** *** *** *** *** *** * *** *** *** ** *** *** **
This is such a scamThey advertise cancellation hour for free at the top of the screenThe company messed up our names online then charged us $to cancel the trip! NEVER USE THIS SITE
Am now on hour three of my customer service callI had to cancel a round trip flight because of family issues and when I went to use the credit they gave me it was only available for the airports that were previously chosenThen I was like, okay I'll just get the same flights I had before and deal with it, when I went to get them with the credit, the flights had went up FOURHUNDRED DOLLARS! When I logged out and looked again, the flights were back at the original price, when I looked WITHOUT the credit, they were at the original priceTo use the credit, all the prices for flights went up enough to make the credit uselessWhen I explained this to the customer service, they kept asking me questions, I was hung up on times, called them times, and have gotten no whereI am livid, and just going to cancel the charges on my card, show my company the proof I have of the price gouging and this website showing I am not the only oneThey are not worth it do not use them at any cost
advertising and promotionI selected a flight from their website from Bogota to Las Vegas for people at a price of $per personI went through the page flows and submitted payment and then a box popped up saying I had to pay more because it was no longer availableThe increase was significant so I went back to the search function to compare with other airlines as I was compromising on this flight's schedule in favor of the fareWhen I did so the same $price appeared but this time with the note that it was only "available by phone." I selected it and a phone number appearedI called and the agent quoted me an even higher priceHe stated the fare increasedI refreshed the web page while he was on the phone and it still offered me the phone in pricingI asked about this and the agent hung up on meRude and incredibly bad customer serviceBAIT AND SWITCH SCAMSCAM SCAM SCAM
After I booked my flight with Just Fly I realized that I could not fly to Australia on my USA passport because I'm a citizen of Australia also, and that I would need to renew my expired Australian passport firstI called Just Fly and they explained that I could not change the itinerary of my flight so I could stop in Los Angeles to get an emergency passport organized from the consulateThey told me the only thing I could do was to cancel it and re book it so that I could do it that way, but that there would be a cancellation and re booking feeI decided to do this as it would save my flying to la and back to Denver in the short amount of time I had before departure dateI proceeded to cancel my flight and when I went to re book it the agent told me that I had to re book it in the exact same way that it was booked priorI told them this is the whole reason I cancelled it and I was told I could do thisShe said no sorry you can'tSo I said then please do not cancel itShe told me