Thank you for your message and feedback.
We reviewed the booking # [redacted] as mentioned in the claim, however there was no customer and customer care interaction in regards to this file. We would strongly advise the customer to contact our support line at [redacted] within the...
aforementioned 24 hours from the time the ticket was purchased.
Best regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have confirmed the refund was processed on the 5th of April. This amount will be put back on the card that was used at the time of booking. The usual time frame is within two billing...
cycles.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Good day,
As previously mentioned, we have offered what we have control over which is Our modification fees for the change. We are not able to refund the airline fees.
Again, there is nothing other than this option we can offer, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and email. We would need your cooperation to be able to investigate further.
If we do not hear from you, we would need to close the file.
Best...
*omplaint: [redacted]I am reje*ting this response be*ause:
They are not doing anything about my issue. They have been telling me that they are "looking into it" for weeks now. Yet no one has a*tually done anything or given me any indi*ation that they're a*tually doing anything about it. I also followed up with my bank who has filed a dispute against them as well.Sin*erely,[redacted]
Good day,
Thank you for your message.
As stated by our Customer Car Representatives you have already spoken with, there was a pre-authorization from your card on the day you purchase the ticket. Once the reservation was cancelled, within in 24 hours, the money usually falls back to your...
credit card anywhere from 24 hours to a maximum of 2 - 10 business days.
The length of time depend on your credit card provider and when they release the amount immediately.
As we do apologize for the inconvenience, there is nothing more we can do. We consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and listened to the call recording at the time of booking. There was no question about the baggage on your part. We do however offer a section in our Terms and Conditions about this policy as...
follows:
Baggage Policy: Baggage allowance and policies differ by airline. You are responsible for verifying the baggage policy before your departure. We are attempting to display accurate baggage fee information but accuracy is not guaranteed. Baggage fees are not included in the cost of your trip. Baggage allowance and restrictions will apply to all airlines and are subject to change at any time.
As we do apologize for the inconvenience, we do no control the fees that the airline charges for baggage or seat selection. That being said, we have gone ahead and refunded the seat selection portion as a gesture of good will for this one occasion.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day!
As previously mentioned, we are unable to offer you the refund you are seeking. We have offered what we could to help with the compensation.
At this time, we consider the case resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Good day,
Thank you for your message.
As we apologize for the inconvenience, there are policies and procedures in place that we need to abide by. When making a booking, there is an indication of a 4 hour window to be able to cancel with no fees attached. There is no record of any attempt to...
phone into our
Customer Service until the 14th of April. At that point, the booking is non-refundable as seen in our Terms & Conditions. Unfortunately, there would be fees attached if there are any changes or cancellation to this booking.
We appreciate that this is not the outcome you were hoping for, but there is no further action we can provide.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because there has been no communication to try to resolve this issue.There are very fair resolutions presented in my complaint.Sincerely,Melissa [redacted]
Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. We have transferred the disputed amount via the selected form of payment.Best regards,Customer Care Team
Good day,
Once again, we apologize for the inconvenience that this situation caused you and we will definitely take the comments for feedback on our agents.
As previously mentioned, the refund has already been in process as requested regardless if it was on our end or the airlines. There are certain fare rules that we need to abide by and this one is the refund is direct from the airline.
At this time, there are no further actions that we can offer therefore we consider the file resolved.
Kind regards,
JustFly Customer Care Team
Good day,
As mentioned previously, we have processed the payment from our end. The transaction went through on July 10th to [redacted]. Transaction ID: [redacted].
As per the remaining refund, there will be the delay already mentioned.
Therefore we consider the file closed as we cannot action anything further on our end.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I had called the airline and they said it wasn't up to them to make the call about a refund since it was bought on a third party website. Sincerely,[redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and as she has mentioned, we do have the 4 hour cancellation policy which would be to avoid the modification/cancellation fees. However, the ticket is non-refundable as stated in the terms...
of the ticket at time of booking. We have waived this fee for your.
As stated, the ticket is valid for a credit for your future travel.
We apologize for the inconvenience but we need to abide by the airline fare rules.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
As previously discussed, we have investigated this file and your complaint and all the details were provided as well as approved by yourself.
As we appreciate that this is not the resolve you wish to hear, there is nothing further we can provide as a solution.
We consider the file closed.
Best regards,
Customer Care Team
response because:
I am sorry, but this response after months is completely unacceptable I have telephone records from JustFly.com, and screen prints, where they put me on hold for over an hour on at least three occasions with someone from a foreign country JustFly, from my experience, attempts to make it as rigorous and impossible as they can to provide you with the service and/or refund they promise. Initially, they immediately stated they could not rebook our flight because it would have to be the EXACT SAME flight part as initially booked. When I explained it would be the same as my son was visiting his girlfriend at the University of South Carolina again, this is when they put me on hold for over an hour with someone barely speaking English Periodically, they would come back on and transfer me to hold another hour. I am in no manner exaggerating.
They FINALLY come back on the line after about the fifth call and hours later, after disconnecting me and state, “We are going to transfer you to American Airlines to help you.” As an intelligent individual that I am certain you are, you will likely understand when I tell you we booked through JustFly so American Airlines told us we would just have to pay for another flight through them JustFly was the company that needed to book it. I’m sorry but I hope you can see through these minimal responses with no detail that JustFly is simply taking their time, hoping we will just go away. It is the principle that you do not take advantage of people Where is ourcrefund? That is our response Clearly they have no interest in providing the refundable flight we paid for so we now want our refund for the flight in full I hope we do not need to wait yet another month for a response
Sincerely,
Amy[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and call to ensure what information was provided. All the possible options were mentioned.
In regards to the cancellation fee, it is normally 75$ we reduced it to 60$ and you...
accepted that, so therefore we cannot refund that amount. We had a four hour cancellation rule that you have referred to and this was the extended cancellation policy. This is no longer available on our website.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and your comments. We apologize for the inconvenience and have offered the refund that you are requesting.
This cheque will be processed with our accounting department and...
will take up to two weeks to reach you.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Thank you for your message and feedback.
We reviewed the booking # [redacted] as mentioned in the claim, however there was no customer and customer care interaction in regards to this file. We would strongly advise the customer to contact our support line at [redacted] within the...
aforementioned 24 hours from the time the ticket was purchased.
Best regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have confirmed the refund was processed on the 5th of April. This amount will be put back on the card that was used at the time of booking. The usual time frame is within two billing...
cycles.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Good day,
As previously mentioned, we have offered what we have control over which is Our modification fees for the change. We are not able to refund the airline fees.
Again, there is nothing other than this option we can offer, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and email. We would need your cooperation to be able to investigate further.
If we do not hear from you, we would need to close the file.
Best...
regards,
Customer care Team
*omplaint: [redacted]I am reje*ting this response be*ause:
They are not doing anything about my issue. They have been telling me that they are "looking into it" for weeks now. Yet no one has a*tually done anything or given me any indi*ation that they're a*tually doing anything about it. I also followed up with my bank who has filed a dispute against them as well.Sin*erely,[redacted]
Good day,
Thank you for your message.
As stated by our Customer Car Representatives you have already spoken with, there was a pre-authorization from your card on the day you purchase the ticket. Once the reservation was cancelled, within in 24 hours, the money usually falls back to your...
credit card anywhere from 24 hours to a maximum of 2 - 10 business days.
The length of time depend on your credit card provider and when they release the amount immediately.
As we do apologize for the inconvenience, there is nothing more we can do. We consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and listened to the call recording at the time of booking. There was no question about the baggage on your part. We do however offer a section in our Terms and Conditions about this policy as...
follows:
Baggage Policy: Baggage allowance and policies differ by airline. You are responsible for verifying the baggage policy before your departure. We are attempting to display accurate baggage fee information but accuracy is not guaranteed. Baggage fees are not included in the cost of your trip. Baggage allowance and restrictions will apply to all airlines and are subject to change at any time.
As we do apologize for the inconvenience, we do no control the fees that the airline charges for baggage or seat selection. That being said, we have gone ahead and refunded the seat selection portion as a gesture of good will for this one occasion.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day!
As previously mentioned, we are unable to offer you the refund you are seeking. We have offered what we could to help with the compensation.
At this time, we consider the case resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Good day,
Thank you for your message.
As we apologize for the inconvenience, there are policies and procedures in place that we need to abide by. When making a booking, there is an indication of a 4 hour window to be able to cancel with no fees attached. There is no record of any attempt to...
phone into our
Customer Service until the 14th of April. At that point, the booking is non-refundable as seen in our Terms & Conditions. Unfortunately, there would be fees attached if there are any changes or cancellation to this booking.
We appreciate that this is not the outcome you were hoping for, but there is no further action we can provide.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because there has been no communication to try to resolve this issue.There are very fair resolutions presented in my complaint.Sincerely,Melissa [redacted]
Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. We have transferred the disputed amount via the selected form of payment.Best regards,Customer Care Team
Good day,
Once again, we apologize for the inconvenience that this situation caused you and we will definitely take the comments for feedback on our agents.
As previously mentioned, the refund has already been in process as requested regardless if it was on our end or the airlines. There are certain fare rules that we need to abide by and this one is the refund is direct from the airline.
At this time, there are no further actions that we can offer therefore we consider the file resolved.
Kind regards,
JustFly Customer Care Team
Good day,
As mentioned previously, we have processed the payment from our end. The transaction went through on July 10th to [redacted]. Transaction ID: [redacted].
As per the remaining refund, there will be the delay already mentioned.
Therefore we consider the file closed as we cannot action anything further on our end.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I had called the airline and they said it wasn't up to them to make the call about a refund since it was bought on a third party website. Sincerely,[redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and as she has mentioned, we do have the 4 hour cancellation policy which would be to avoid the modification/cancellation fees. However, the ticket is non-refundable as stated in the terms...
of the ticket at time of booking. We have waived this fee for your.
As stated, the ticket is valid for a credit for your future travel.
We apologize for the inconvenience but we need to abide by the airline fare rules.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
As previously discussed, we have investigated this file and your complaint and all the details were provided as well as approved by yourself.
As we appreciate that this is not the resolve you wish to hear, there is nothing further we can provide as a solution.
We consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this...
response because:
I am sorry, but this response after months is completely unacceptable I have telephone records from JustFly.com, and screen prints, where they put me on hold for over an hour on at least three occasions with someone from a foreign country JustFly, from my experience, attempts to make it as rigorous and impossible as they can to provide you with the service and/or refund they promise. Initially, they immediately stated they could not rebook our flight because it would have to be the EXACT SAME flight part as initially booked. When I explained it would be the same as my son was visiting his girlfriend at the University of South Carolina again, this is when they put me on hold for over an hour with someone barely speaking English Periodically, they would come back on and transfer me to hold another hour. I am in no manner exaggerating.
They FINALLY come back on the line after about the fifth call and hours later, after disconnecting me and state, “We are going to transfer you to American Airlines to help you.” As an intelligent individual that I am certain you are, you will likely understand when I tell you we booked through JustFly so American Airlines told us we would just have to pay for another flight through them JustFly was the company that needed to book it. I’m sorry but I hope you can see through these minimal responses with no detail that JustFly is simply taking their time, hoping we will just go away. It is the principle that you do not take advantage of people Where is ourcrefund? That is our response Clearly they have no interest in providing the refundable flight we paid for so we now want our refund for the flight in full I hope we do not need to wait yet another month for a response
Sincerely,
Amy[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and call to ensure what information was provided. All the possible options were mentioned.
In regards to the cancellation fee, it is normally 75$ we reduced it to 60$ and you...
accepted that, so therefore we cannot refund that amount. We had a four hour cancellation rule that you have referred to and this was the extended cancellation policy. This is no longer available on our website.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and your comments. We apologize for the inconvenience and have offered the refund that you are requesting.
This cheque will be processed with our accounting department and...
will take up to two weeks to reach you.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team