My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I purchased a ticket through Justfly*** on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly*** and when I called Justfly*** they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly*** they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
The company refuses to issue me a refundIt promised me a two-week wait to issue a check in the amount of my canceled reservation and I have now been having to call this business periodically for a month nowDO NOT BOOK WITH THEMWORST COMPANY I'VE EVER HAD TO DEAL WITH
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly*** ***
I bought RT tickets through JUSTFLY to visit sisterWe are unable to go due to her being very illI canceled in enough time for the ticket to be re-booked (June 18, 2017)First Justfly told me I could not cancel, that the airline would not let meThat was an outright lieThen they told me, of yeah you can cancel but I will be charged $per person to cancelThe RT ticket cost $I had bought *** *** ***, which states that travel insurance will reimburse you 100% of your ticketI called *** and they gave me a claim # and said I should be reimbursedThen I called JUSTFLY back and they said ok, good you cancelled your trip but still we have to charge you $each cancellation feeI finally spoke to a manager who said they would cancel but have to charge me, now$per person cancellation feeWHY should someone buy *** *** *** when you will be charged anyway??? I believe this a a serious scam and double talkPLEASE DO NOT USE THEM
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request
I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore
UGH!!
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
Went to book a flight that they advertised at a certain priceOn different day and on multiple tries, they increase the price right before confirmationIt's a shady practice
I have used Justly*** to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly*** said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
WORST customer service experience everKept me on hold for long periods and refused to make any accommodation for my problemBasically was told I could not make any changes what so ever and they refused to refund any portion of the monies paid alreadyAlso both "reps" I talked to were extremely difficult to understand and kept putting me on hold for no real reason, felt like they just wanted to get rid of a "problem" customer
I placed an order on justfly.com for a flight reservationAs soon as the order confirmation arrived via email I realized immediately that I had made an error and contacted the companyI needed to switch reservations to another one that was nearly identical time frames except with one airline rather then and I was asking to pay the difference for the higher price.I was initially told by a representative that I would have to pay $cancellation fee and then rebook my flights online and they were unwilling to make any changes to the existing reservationsAt that time I asked to speak with a supervisor and I spoke with Daniel who at first told me the same informationWhen I explained that this was an honest mistake and I just needed to switch my section and pay the higher price he Said he would drop the $fee down to $I advised that I was willing to rebook on the phone with him to ensure him I was still willing to purchase with their site but I just needed the correct phone
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I purchased a ticket through Justfly*** on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly*** and when I called Justfly*** they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly*** they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
The company refuses to issue me a refundIt promised me a two-week wait to issue a check in the amount of my canceled reservation and I have now been having to call this business periodically for a month nowDO NOT BOOK WITH THEMWORST COMPANY I'VE EVER HAD TO DEAL WITH
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly*** ***
I bought RT tickets through JUSTFLY to visit sisterWe are unable to go due to her being very illI canceled in enough time for the ticket to be re-booked (June 18, 2017)First Justfly told me I could not cancel, that the airline would not let meThat was an outright lieThen they told me, of yeah you can cancel but I will be charged $per person to cancelThe RT ticket cost $I had bought *** *** ***, which states that travel insurance will reimburse you 100% of your ticketI called *** and they gave me a claim # and said I should be reimbursedThen I called JUSTFLY back and they said ok, good you cancelled your trip but still we have to charge you $each cancellation feeI finally spoke to a manager who said they would cancel but have to charge me, now$per person cancellation feeWHY should someone buy *** *** *** when you will be charged anyway??? I believe this a a serious scam and double talkPLEASE DO NOT USE THEM
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request
I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore
UGH!!
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
Went to book a flight that they advertised at a certain priceOn different day and on multiple tries, they increase the price right before confirmationIt's a shady practice
I have used Justly*** to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly*** said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
WORST customer service experience everKept me on hold for long periods and refused to make any accommodation for my problemBasically was told I could not make any changes what so ever and they refused to refund any portion of the monies paid alreadyAlso both "reps" I talked to were extremely difficult to understand and kept putting me on hold for no real reason, felt like they just wanted to get rid of a "problem" customer
I placed an order on justfly.com for a flight reservationAs soon as the order confirmation arrived via email I realized immediately that I had made an error and contacted the companyI needed to switch reservations to another one that was nearly identical time frames except with one airline rather then and I was asking to pay the difference for the higher price.I was initially told by a representative that I would have to pay $cancellation fee and then rebook my flights online and they were unwilling to make any changes to the existing reservationsAt that time I asked to speak with a supervisor and I spoke with Daniel who at first told me the same informationWhen I explained that this was an honest mistake and I just needed to switch my section and pay the higher price he Said he would drop the $fee down to $I advised that I was willing to rebook on the phone with him to ensure him I was still willing to purchase with their site but I just needed the correct phone
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money