After being charged $to cancel my flight, I was misinformed about my options when re-bookingI thought I could rebook from a different city with my credit but I was notAlso the flight options to re-book were hundreds of dollars more than what was being advertised on their site! They did absolutely nothing to help me and now I’m out $600!
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
I purchased round trip tickets to Belize for travel 11/18/- 11/26/through JustFly*** for flights on Avianca AirI was notified several weeks ago by JustFly that Avianca had cancelled both flightsI demanded a refund, which, after being on the phone for hours, was finally confirmedI requested a confirming email that my full refund would be forthcomingI have never received anything in writing, and have called times, speaking to supervisorsThe last time, they said that Avianca actually had not yet confirmed they would issue a refundI explained to JustFly that my contract/purchase was with them--not the airline--and that I expected JustFly to issue the refund to me directlyThey have never responded
I bought airline tickets at justfly.comto travel from Washington Dulles to ParisAt the time of purchase, the website did not warn or tell me about baggage fees which I got to know about at the time of check-in$per first bag of lb or less which used to be free for more than years that I have been travelling from Washington to ParisI am requested Justfly.com and United Airline to waive and refund the fees of $which is the total amount they are charging for first chebaggage or tell
Absolutely terrible I had to change my flight dates, which is on me, but they promised to set me up with the cheapest flight They did not There was a flight that was $cheaper, but they picked the expensive one anyway On top of that, they had me on hold for minutes
I will never book with justfly again
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
Justfly airline doesn't have English speaking employees to understand the request of customers.Customers are charges for any errors regardless of miscomumications.Any request to have an English speaking representative is ignored and custors are not given any other alternatives but to pay the fees to gain services from this airlineI made several transactions which time consuming of two or more hours.Agents are transferring customers to supervises with no information of policies or proceduresMy reference numbers are ***Supervised *** *** insisted that I must pay a fee of $for tics that were made with the WRONG DATESUpon listening to the recorded call; she said I agreed to the charges so I have to pay the feesWhen I explained several time for the agent to speak more clearly or slow down; I couldn't understand her pronounced wordsSo I may have misunderstood, then she said she couldn't wave it because I took to long to view my tics hours after work
I purchased flights with them and put the wrong departure and return citiesInstead of merely switching my flight they wanted to charge me hundreds of dollars to change the flights claiming it was the airlines feePlease be advised that they themselves charged me to cancel my flight and told me that doing so would allow me to change my flight cities (departure and return) after hrs and didn’t tell me anything about that suppose fees that the airlines would charge me until I called to switch everythingThis company was totally misleading and I spent well over dollars for these flightsPlease consider this as a formal complaint and a means to get some type of money back
I changed a flight at the direction of Emirates Airlines due to a posted weather advisoryEmirates Airlines did not collect a fee for this change, however Justfly.com charged me $and claimed that the Airline collected the fundsI had a conference call with Justfly WITH a member of Emirates on the phone who told me that they should refund my funds because Emirates did not charge it and did not collect itI have been getting the runaround for weeks nowThe airline allows changes due to weatherThis was an official weather advisory and Justfly took advantage of this to charge me a fee that the airlines DID NOT CHARGEI would like a refundJustfly Booking:***
I have dealt with JUSTFL*** for the past week trying to get my departure flight changed so I do not miss my connecting flight to Thailand Repeatedly I have been put on hold, told that changes would take 24-hours its been hours since my initial request I have yet to get a clear answer on why my flight has not been changedI even had the airline representative (China Eastern Airlines) in a conference call with JustFly only to be put on hold without notice causing me to hang up JustFly had said they received the code to waive fees for the change yet the change to book my flight has not been made I was lead to believe that was the hold up since they were waiting for approval I am aware that the flight is available They refuse to let me speak with someone to get more information and have continued to ask me to wait I have never run across a vendor that took 5+ days to fix a flight I will never again just JustFly and will continue to advocate to others not to use JustFly as well I have also sent feed back to search engines such as Kayak, Momondo, and Sky Scanner to remove JustFly from their query for flight searches I will never again book through 3rd party vendors The small cost difference is not worth the trouble that I have and still am going through
This concerns a flight I booked on justfly*** I triple checked all the information before I submitted it, and when it was submitted and I looked it over, there was a misspelling in my last name and a messup on my wifes name informationI called 2x to talk to them about this, and they refused to change the information, but told me that I needed to cancel the flight, which I didThis was an international flight, and even letter mistake will stop a person from being able to board the planeCancelling the flight was bad enough, but they are charging me $dollars to do soTheir usual charge is $I was a repeat customer, and told them so, but I don't believe I should be charge ANYTHING for a clerical error which I believe was on their endThat being the case, I would like my $dollars backThis is no way to treat repeat customers, and if for some ridiculous reason I can't get it back I will not book another flight with this company...EVERI want to do business with them beca
Company stated price, and refused to honor price AFTER purchaseI booked travel with JustFly via website, and paid stated fare of USDA day later, I received a notice of cancellation of booking, to which JustFly stated was a problem with Delta AirlinesAfter calling delta, I was told that JustFly cancelled the ticket, and not delta (as JustFly had told me)After calling JustFly multiple times, I asked to speak with a manager and was told that is not allowedAfter multiple calls/texts to a number listed for JustFly under Revdex.com.com, I received a call from someone at JustFly telling me the trip was cancelled because the price I paid "was not the real price." If it was not the "real" price, then it should not have been listed as the price, and my debit card should not have been charged the accepted price
DO NO USE THIS COMPANY.They are running a scamReviewing the ticket I bought the spelling of my name was wrong.The name has to match the government issued identity or I could not use the ticket..When I called to have this error on their part corrected they said there would be an additional $fee for this changeI am not going to give them money to correct their mistake! I wonder how much money they have collected with this scam..I plan to tell person every day for one month about my experience and not to use themGet the word out!
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof!
The overall thought of the business is greatThe customer service as well as the information they give you on the website is a lieIf you call them they will straight up lie to you and then try to get you off the phone by putting you on numerous 3-minute brief holds while they figure out the problemI wasted over $1k today on different round trip tickets for me and my wife for our vacation this summerI was told that I was being booked for "STANDARD ECONOMY" instead of "BASIC ECONOMY" There is a huge difference when flying with UnitedI have nothing against United here but was very upset with the misleading information that JustFly*** was givingWhen you look on the website it will show just EconomyWhen you purchase your tickets and finally get the confirmation it will change from Economy to Basic Economy, which comes with restrictions like no carry on bags and you can't sit with the person(s) you are flying withThat was a problem for me so I went ahead and called them back to cancel my flight and redo it since you can't upgrade from Basic to StandardThat being said I was told I would originally be charged $per person to cancel even though I had just bought my tickets hours priorI can understand the hour cancellation policy however, if I call to get help while booking my flight online and you repeatedly tell me that it is not a basic economy and then ends up being soI expect to be compensated and not screwed out of $After being put on hold for hour 30min to resolve the $cancellation charge, I was told they would bring it down to $per personI said that was fine if the situation would be fixed and I could get booked on the correct flightThey assured me they would walk me through everything and get me what I neededSo I get my flight canceled and I am transferred to get another flight for my vacationI went over a few different flight options but came back to a similar scenario of flying out with Frontiers and returning with UnitedSo I asked the representative of JustFly.com about times while on the phone, "Is this Basic Economy or Standard Economy?" I was assured throughout the entire phone call that it was Standard and that I could choose my seatsI even went as far as to tell him which seats we wanted and was charged an additional charge for the seat requestWhen everything went through he said that the seat arrangement didn't go through because someone must have already taken them but that I would receive an email confirmation with a new seat guide and I could choose my seats thenI waited minutes and received said email and followed the linkIt brought me to a page that said I couldn't choose my seat because I was wait for it BASIC ECONOMY!!! I am livid at this point and call back a 3rd time already knowing I'm going to be out $1k dollars from refunds, that don't come for at least days, and still no where with my tickets for my tripOh I might add that I was trying to handle this while working from my own business which cost me about 1/hours todayTime is money peopleThrough it all I told them to get me in contact with the supervisor immediatelyI was put on hold for a total of minutes and seconds before finally getting a hold of a supervisor who told me to hold for another 3-minutes (turned out to be minutes) all to tell me they would refund my 2nd round trip tickets to me in full with no penalty but that the $I paid originally would still standI understand $is not a lot in the grand scheme of things but if you are willing to let a company go in and not give you all the facts, scam you out of your money, and then pretend everything is okay, then I would say go with this businessOtherwise STEER CLEAR OF IT!
Supervisor name (Fake i'm sure): ***
ID # ***
I might add that every call is rerouted to a call center in India and it is very hard to understand themNothing against them but I would want my customer service to be able to know the situation at hand and not out source it to someone who is cheaper
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
What can I say about Justfl*** I booked a flight with them yesterday Got a confirmation code, some what a itinerary " sketchy" at best I was told to check my E-mail with in hours for any problems This morning I checked, and low and be hold there was a problem When I called they said that, the price of the flight had increased originality now it jumped to While he put me on hold the priced jumped to I canceled my reservation I checked my e-mail and the response from Justfl* *** was that my credit card didn't match with my name, credit company would not allow the transaction, poor credit and so on called credit card company and everything was fine with my account address and everything was a match just wanted to voice m***plaint
After being charged $to cancel my flight, I was misinformed about my options when re-bookingI thought I could rebook from a different city with my credit but I was notAlso the flight options to re-book were hundreds of dollars more than what was being advertised on their site! They did absolutely nothing to help me and now I’m out $600!
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
I purchased round trip tickets to Belize for travel 11/18/- 11/26/through JustFly*** for flights on Avianca AirI was notified several weeks ago by JustFly that Avianca had cancelled both flightsI demanded a refund, which, after being on the phone for hours, was finally confirmedI requested a confirming email that my full refund would be forthcomingI have never received anything in writing, and have called times, speaking to supervisorsThe last time, they said that Avianca actually had not yet confirmed they would issue a refundI explained to JustFly that my contract/purchase was with them--not the airline--and that I expected JustFly to issue the refund to me directlyThey have never responded
I bought airline tickets at justfly.comto travel from Washington Dulles to ParisAt the time of purchase, the website did not warn or tell me about baggage fees which I got to know about at the time of check-in$per first bag of lb or less which used to be free for more than years that I have been travelling from Washington to ParisI am requested Justfly.com and United Airline to waive and refund the fees of $which is the total amount they are charging for first chebaggage or tell
Absolutely terrible I had to change my flight dates, which is on me, but they promised to set me up with the cheapest flight They did not There was a flight that was $cheaper, but they picked the expensive one anyway On top of that, they had me on hold for minutes
I will never book with justfly again
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
Justfly airline doesn't have English speaking employees to understand the request of customers.Customers are charges for any errors regardless of miscomumications.Any request to have an English speaking representative is ignored and custors are not given any other alternatives but to pay the fees to gain services from this airlineI made several transactions which time consuming of two or more hours.Agents are transferring customers to supervises with no information of policies or proceduresMy reference numbers are ***Supervised *** *** insisted that I must pay a fee of $for tics that were made with the WRONG DATESUpon listening to the recorded call; she said I agreed to the charges so I have to pay the feesWhen I explained several time for the agent to speak more clearly or slow down; I couldn't understand her pronounced wordsSo I may have misunderstood, then she said she couldn't wave it because I took to long to view my tics hours after work
I purchased flights with them and put the wrong departure and return citiesInstead of merely switching my flight they wanted to charge me hundreds of dollars to change the flights claiming it was the airlines feePlease be advised that they themselves charged me to cancel my flight and told me that doing so would allow me to change my flight cities (departure and return) after hrs and didn’t tell me anything about that suppose fees that the airlines would charge me until I called to switch everythingThis company was totally misleading and I spent well over dollars for these flightsPlease consider this as a formal complaint and a means to get some type of money back
I changed a flight at the direction of Emirates Airlines due to a posted weather advisoryEmirates Airlines did not collect a fee for this change, however Justfly.com charged me $and claimed that the Airline collected the fundsI had a conference call with Justfly WITH a member of Emirates on the phone who told me that they should refund my funds because Emirates did not charge it and did not collect itI have been getting the runaround for weeks nowThe airline allows changes due to weatherThis was an official weather advisory and Justfly took advantage of this to charge me a fee that the airlines DID NOT CHARGEI would like a refundJustfly Booking:***
I have dealt with JUSTFL*** for the past week trying to get my departure flight changed so I do not miss my connecting flight to Thailand Repeatedly I have been put on hold, told that changes would take 24-hours its been hours since my initial request I have yet to get a clear answer on why my flight has not been changedI even had the airline representative (China Eastern Airlines) in a conference call with JustFly only to be put on hold without notice causing me to hang up JustFly had said they received the code to waive fees for the change yet the change to book my flight has not been made I was lead to believe that was the hold up since they were waiting for approval I am aware that the flight is available They refuse to let me speak with someone to get more information and have continued to ask me to wait I have never run across a vendor that took 5+ days to fix a flight I will never again just JustFly and will continue to advocate to others not to use JustFly as well I have also sent feed back to search engines such as Kayak, Momondo, and Sky Scanner to remove JustFly from their query for flight searches I will never again book through 3rd party vendors The small cost difference is not worth the trouble that I have and still am going through
This concerns a flight I booked on justfly*** I triple checked all the information before I submitted it, and when it was submitted and I looked it over, there was a misspelling in my last name and a messup on my wifes name informationI called 2x to talk to them about this, and they refused to change the information, but told me that I needed to cancel the flight, which I didThis was an international flight, and even letter mistake will stop a person from being able to board the planeCancelling the flight was bad enough, but they are charging me $dollars to do soTheir usual charge is $I was a repeat customer, and told them so, but I don't believe I should be charge ANYTHING for a clerical error which I believe was on their endThat being the case, I would like my $dollars backThis is no way to treat repeat customers, and if for some ridiculous reason I can't get it back I will not book another flight with this company...EVERI want to do business with them beca
Company stated price, and refused to honor price AFTER purchaseI booked travel with JustFly via website, and paid stated fare of USDA day later, I received a notice of cancellation of booking, to which JustFly stated was a problem with Delta AirlinesAfter calling delta, I was told that JustFly cancelled the ticket, and not delta (as JustFly had told me)After calling JustFly multiple times, I asked to speak with a manager and was told that is not allowedAfter multiple calls/texts to a number listed for JustFly under Revdex.com.com, I received a call from someone at JustFly telling me the trip was cancelled because the price I paid "was not the real price." If it was not the "real" price, then it should not have been listed as the price, and my debit card should not have been charged the accepted price
DO NO USE THIS COMPANY.They are running a scamReviewing the ticket I bought the spelling of my name was wrong.The name has to match the government issued identity or I could not use the ticket..When I called to have this error on their part corrected they said there would be an additional $fee for this changeI am not going to give them money to correct their mistake! I wonder how much money they have collected with this scam..I plan to tell person every day for one month about my experience and not to use themGet the word out!
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof
!
The overall thought of the business is greatThe customer service as well as the information they give you on the website is a lieIf you call them they will straight up lie to you and then try to get you off the phone by putting you on numerous 3-minute brief holds while they figure out the problemI wasted over $1k today on different round trip tickets for me and my wife for our vacation this summerI was told that I was being booked for "STANDARD ECONOMY" instead of "BASIC ECONOMY" There is a huge difference when flying with UnitedI have nothing against United here but was very upset with the misleading information that JustFly*** was givingWhen you look on the website it will show just EconomyWhen you purchase your tickets and finally get the confirmation it will change from Economy to Basic Economy, which comes with restrictions like no carry on bags and you can't sit with the person(s) you are flying withThat was a problem for me so I went ahead and called them back to cancel my flight and redo it since you can't upgrade from Basic to StandardThat being said I was told I would originally be charged $per person to cancel even though I had just bought my tickets hours priorI can understand the hour cancellation policy however, if I call to get help while booking my flight online and you repeatedly tell me that it is not a basic economy and then ends up being soI expect to be compensated and not screwed out of $After being put on hold for hour 30min to resolve the $cancellation charge, I was told they would bring it down to $per personI said that was fine if the situation would be fixed and I could get booked on the correct flightThey assured me they would walk me through everything and get me what I neededSo I get my flight canceled and I am transferred to get another flight for my vacationI went over a few different flight options but came back to a similar scenario of flying out with Frontiers and returning with UnitedSo I asked the representative of JustFly.com about times while on the phone, "Is this Basic Economy or Standard Economy?" I was assured throughout the entire phone call that it was Standard and that I could choose my seatsI even went as far as to tell him which seats we wanted and was charged an additional charge for the seat requestWhen everything went through he said that the seat arrangement didn't go through because someone must have already taken them but that I would receive an email confirmation with a new seat guide and I could choose my seats thenI waited minutes and received said email and followed the linkIt brought me to a page that said I couldn't choose my seat because I was wait for it BASIC ECONOMY!!! I am livid at this point and call back a 3rd time already knowing I'm going to be out $1k dollars from refunds, that don't come for at least days, and still no where with my tickets for my tripOh I might add that I was trying to handle this while working from my own business which cost me about 1/hours todayTime is money peopleThrough it all I told them to get me in contact with the supervisor immediatelyI was put on hold for a total of minutes and seconds before finally getting a hold of a supervisor who told me to hold for another 3-minutes (turned out to be minutes) all to tell me they would refund my 2nd round trip tickets to me in full with no penalty but that the $I paid originally would still standI understand $is not a lot in the grand scheme of things but if you are willing to let a company go in and not give you all the facts, scam you out of your money, and then pretend everything is okay, then I would say go with this businessOtherwise STEER CLEAR OF IT!
Supervisor name (Fake i'm sure): ***
ID # ***
I might add that every call is rerouted to a call center in India and it is very hard to understand themNothing against them but I would want my customer service to be able to know the situation at hand and not out source it to someone who is cheaper
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
I fell ill, couldn't make my flight and they REFUSED to allow me to change the itinerary, despite the FACT that I purchased their travel insurance
What can I say about Justfl*** I booked a flight with them yesterday Got a confirmation code, some what a itinerary " sketchy" at best I was told to check my E-mail with in hours for any problems This morning I checked, and low and be hold there was a problem When I called they said that, the price of the flight had increased originality now it jumped to While he put me on hold the priced jumped to I canceled my reservation I checked my e-mail and the response from Justfl* *** was that my credit card didn't match with my name, credit company would not allow the transaction, poor credit and so on called credit card company and everything was fine with my account address and everything was a match just wanted to voice m***plaint
see below which I have typed in wrong section due to my mind not working