Complaint: [redacted]I am rejecting this response because: I received acknowledgment that a refund will be given in April and after many calls, I have received and many apologies for the delay but I still have not received the refund. Sincerely,[redacted]
Good day!
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: The company offered to send me a refund check or use [redacted] to submit the refund. I asked for a check to be mailed to my PO box, and not to use [redacted] as is stated above. I was told it would take 7-10 business days to receive a check. I am still waiting on its arrival to my mailbox. Thank you. Sincerely,[redacted]
Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
best regards,
Customer care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have mentioned that there are no paper tickets available. They no longer exist. You can call the airline to confirm your flights with the confirmation number provided to you in the emails from...
our agent.
The mention on the website about getting your tickets upon request means if you want another email with your electronic ticket numbers. It has nothing to do with any possibility of having paper tickets.
There is no further action required, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
The company just said they are waiting to see how much refund the airline will permit but never said when I will get the money or when I will get the full refund. I need it now. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: this is at the bottom of the confirmation email "
Changes and Cancellations
If you need to change or cancel your [redacted] reservation, you can reach us at[redacted]. Our customer support center is open 24hrs.For your [redacted] Flight:Changes:In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule..Cancellations:If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation. .
So if the company is sticking to their hands are tied, then I'm sticking to what is in the email
Sincerely
[redacted]
Good day,We are still awaiting clarification from the supplier on this case. There is a pending investigation on this complaint. We will revert back shortly. Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not yet received the refund for airline cancellation fee. Up until the refund is received, I cannot accept Justfly's response. I am also attaching an email as evidence where justfly forwarded me an internal communication by mistake that clearly states how they made me cancel the tickets when they could have easily changed my name on the ticket. THey charged me $1050 in cancellation fee due to their mistake. They have done this to other customers as well. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file and have attempted to call. Please do call back and asked once more to be transferred.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed the booking and the schedule change was offered and accepted by your part. The dates were confirmed and the itinerary was sent to you.
We do apologize for this inconvenience...
but the changes made by the airline is not something we have control over as an agency.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
We apologize for the inconvenience that this caused you. We have reviewed the file and offer a refund for this one occasion as a gesture of good will. The refund was processed this morning and will be back on the original form of...
payment.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I do not understand what is taking so long to get recordings from your own company. I would also like copies of all calls *ade to justfly on April 26 and April 27.I was told over and over that I changed "something" on April 19 which I did not.Sincerely,[redacted]
Good day,
Thank you for your message.
We have checked your last booking and we have no indication that this fee is being charged as you have no open subscription with this email address. Would there perhaps be another one that may have been used to subscribe to our Elite Program?
We look forward...
to hearing from you soon.
Best regards,
Customer care Team
From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 25, 2017 8:34 AM To: info <[redacted]> Subject: [redacted] Good morning [redacted], I received the requested document with an electronic doctor's signature and scanned and emailed it to Justfly. I also included a scanned copy of my marriage certificate. I emailed the documents to the business a few minutes ago. Sincerely, [redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, the tickets were already reissued and you have traveled on the 15th of June.
We apologize for the inconvenience and delay it took to get the tickets re-issued with the airline.
There is no further...
action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
From: [redacted] [[redacted]] Sent: Friday, August 11, 2017 10:45 AMTo: info <[redacted]>Subject: Re: You have a New *essage from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
I sent all of the emails. The only response I received from justfly was a response to another complaint to a *ediator that was complete and utter lies. They said I was offered a standby flight and I refused. I was told specifically by [redacted] Airlines agent [redacted] that I could not and would not be put on standy by ** and that justfly had to do it.She even spoke on *y cellphone to the justfly agent and told him that. If I were offered a standby flight, why would'nt I take it instead of spending an extra 1,000 dollars on two tickets home and hotel fees etc.?
Good day,
As previously mentioned, we are working on your file with the airline and will revert back once we have more details.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I received acknowledgment that a refund will be given in April and after many calls, I have received and many apologies for the delay but I still have not received the refund. Sincerely,[redacted]
Good day!
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: The company offered to send me a refund check or use [redacted] to submit the refund. I asked for a check to be mailed to my PO box, and not to use [redacted] as is stated above. I was told it would take 7-10 business days to receive a check. I am still waiting on its arrival to my mailbox. Thank you. Sincerely,[redacted]
Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
best regards,
Customer care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have mentioned that there are no paper tickets available. They no longer exist. You can call the airline to confirm your flights with the confirmation number provided to you in the emails from...
our agent.
The mention on the website about getting your tickets upon request means if you want another email with your electronic ticket numbers. It has nothing to do with any possibility of having paper tickets.
There is no further action required, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
The company just said they are waiting to see how much refund the airline will permit but never said when I will get the money or when I will get the full refund. I need it now. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: this is at the bottom of the confirmation email "
Changes and Cancellations
If you need to change or cancel your [redacted] reservation, you can reach us at[redacted]. Our customer support center is open 24hrs.For your [redacted] Flight:Changes:In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule..Cancellations:If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation. .
So if the company is sticking to their hands are tied, then I'm sticking to what is in the email
Sincerely
[redacted]
Good day,We are still awaiting clarification from the supplier on this case. There is a pending investigation on this complaint. We will revert back shortly. Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not yet received the refund for airline cancellation fee. Up until the refund is received, I cannot accept Justfly's response. I am also attaching an email as evidence where justfly forwarded me an internal communication by mistake that clearly states how they made me cancel the tickets when they could have easily changed my name on the ticket. THey charged me $1050 in cancellation fee due to their mistake. They have done this to other customers as well. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file and have attempted to call. Please do call back and asked once more to be transferred.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed the booking and the schedule change was offered and accepted by your part. The dates were confirmed and the itinerary was sent to you.
We do apologize for this inconvenience...
but the changes made by the airline is not something we have control over as an agency.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: $250 fee to change isn't what the actually airline will charge us.Sincerely,[redacted]
Good day,
Thank you for your message and feedback.
We apologize for the inconvenience that this caused you. We have reviewed the file and offer a refund for this one occasion as a gesture of good will. The refund was processed this morning and will be back on the original form of...
payment.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I do not understand what is taking so long to get recordings from your own company. I would also like copies of all calls *ade to justfly on April 26 and April 27.I was told over and over that I changed "something" on April 19 which I did not.Sincerely,[redacted]
Good day,
Thank you for your message.
We have checked your last booking and we have no indication that this fee is being charged as you have no open subscription with this email address. Would there perhaps be another one that may have been used to subscribe to our Elite Program?
We look forward...
to hearing from you soon.
Best regards,
Customer care Team
From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 25, 2017 8:34 AM To: info <[redacted]> Subject: [redacted] Good morning [redacted], I received the requested document with an electronic doctor's signature and scanned and emailed it to Justfly. I also included a scanned copy of my marriage certificate. I emailed the documents to the business a few minutes ago. Sincerely, [redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, the tickets were already reissued and you have traveled on the 15th of June.
We apologize for the inconvenience and delay it took to get the tickets re-issued with the airline.
There is no further...
action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
From: [redacted] [[redacted]] Sent: Friday, August 11, 2017 10:45 AMTo: info <[redacted]>Subject: Re: You have a New *essage from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
I sent all of the emails. The only response I received from justfly was a response to another complaint to a *ediator that was complete and utter lies. They said I was offered a standby flight and I refused. I was told specifically by [redacted] Airlines agent [redacted] that I could not and would not be put on standy by ** and that justfly had to do it.She even spoke on *y cellphone to the justfly agent and told him that. If I were offered a standby flight, why would'nt I take it instead of spending an extra 1,000 dollars on two tickets home and hotel fees etc.?
Good day,
As previously mentioned, we are working on your file with the airline and will revert back once we have more details.
Best regards,
Customer Care Team