Good day,
Thank you for your message and feedback.
We apologize for the inconvenience that this caused you. We have reviewed the file and offer a refund for this one occasion as a gesture of good will. The refund was processed this morning and will be back on the original form of...
payment.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I do not understand what is taking so long to get recordings from your own company. I would also like copies of all calls *ade to justfly on April 26 and April 27.I was told over and over that I changed "something" on April 19 which I did not.Sincerely,[redacted]
Good day,
Thank you for your message.
We have checked your last booking and we have no indication that this fee is being charged as you have no open subscription with this email address. Would there perhaps be another one that may have been used to subscribe to our Elite Program?
We look forward...
to hearing from you soon.
Best regards,
Customer care Team
From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 25, 2017 8:34 AM To: info <[redacted]> Subject: [redacted] Good morning [redacted], I received the requested document with an electronic doctor's signature and scanned and emailed it to Justfly. I also included a scanned copy of my marriage certificate. I emailed the documents to the business a few minutes ago. Sincerely, [redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, the tickets were already reissued and you have traveled on the 15th of June.
We apologize for the inconvenience and delay it took to get the tickets re-issued with the airline.
There is no further...
action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
From: [redacted] [[redacted]] Sent: Friday, August 11, 2017 10:45 AMTo: info <[redacted]>Subject: Re: You have a New *essage from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
I sent all of the emails. The only response I received from justfly was a response to another complaint to a *ediator that was complete and utter lies. They said I was offered a standby flight and I refused. I was told specifically by [redacted] Airlines agent [redacted] that I could not and would not be put on standy by ** and that justfly had to do it.She even spoke on *y cellphone to the justfly agent and told him that. If I were offered a standby flight, why would'nt I take it instead of spending an extra 1,000 dollars on two tickets home and hotel fees etc.?
Good day,
As previously mentioned, we are working on your file with the airline and will revert back once we have more details.
Best regards,
Customer Care Team
Complaint: [redacted]
I am rejecting this response because:I do not want this compliant case to be closed as it is now. Justfly.com has been holding my the sum of $2273.06 ($1973.06 for tickets and seating fee from original purchase and $300 charge on 05/17/17) which I am trying to cancel with no or minimal cancellation fee. I was told by Justfly.com supervisor on 05/17/17 that I will be charged $750 for cancellation. As I have notified, I received a call from Justfly.com representative two weeks ago on 05/24/17 in which he mentioned that he will listen and review my conversation with the agent when the dispute occurred. I agreed that Justfly.com will be continue listening to our conversation with the intention of resolving this matter.
Sincerely,
[redacted]
Good day,
Thank you once again for your feedback.
We consider the file closed as we have offered the resolution you were seeking. If you have not received the refund in the time frame mentioned, then you can reach out to us or re-open the claim.
Best regards,
Customer Care team
Good day,Thank you for your message. As you know, we are already working on your file through several other complaints that you have sent in. Our Customer Care Representative has been trying to contact with you to great difficulty.
She has however provided you with the exchange quote...
several times. Please do get back to her in response to the email so we can complete the exchange.
Best regards,
Customer Care Team
Complaint:[redacted]
This was a good start but it has not been resolved yet. They reimbursed the amount we paid for guaranteed seats. Fine. (Of course, it is still a bad deal for our family that we got separated, but they are not going to address that.) For the much larger baggage fees, however, I have not heard anything since submitting the receipts. I'm not sure if they're just really slow writing the check, or if some mistake was made, but this definitely has not bee resolved yet.
This response by the business was sent on 11/6, and I responded that very same day per their request, attaching the baggage receipts and saying the following:
Thank you for your response. I appreciate it.
Attached please find the baggage receipts per your request.
Please let me know if you need anything else.
Since then there has been no communication until this message from Revdex.com.
Complaint: [redacted]
I am rejecting this response because I was told that when I called at 8am the next morning to cancel the flight (within 12 hours of booking) that I was early enough to cancel and was charged a fee to cancel. Regardless if this fee was refunded afterwards, you commited to refunding me and it is poor business practice to change your mind and cancel a refund. You can ensure your employees do not do this again but I am requesting a full refund for the amount of the flight.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response.
my...
concern is, the business will drag more time until I just lose track on this issue or I give up, I’ve been told that I’d Hear from them for many times since August.
please keep my case open until is resolved and all the credit refunded to me:Sincerely,[redacted]
We do apologize for all the back and forth but once again, we have the same response for you. We have sent over the invoice that shows the refund that was effected way back in May on the card provided.
There is no further action that we can take on our end and consider this file resolved.
Complaint: [redacted]I am rejecting this response because: I was told I would have a refund in 4 to 6 weeks. It has been 12 weeks, unacceptable.Sincerely,[redacted]
rejecting this response because: there was no resolution. They said someone was reviewing the case and would get back to me.
I have additional information I wanted to supply. After I filed my complaint I spoke with United Airlines, the carrier I was supposed to be flying on. They told me that what JustFly.com did to me is NOT their policy.
Becky at United told me 1. Never heard of the site JustFly.com 2. She could re-open my ticket
However, JustFly.com told me they could not do anything because they already issued me a credit - please note I contacted them within 24 hours
Becky from United said the ticket was not even issued by United. She said it was a bulk ticket. Becky said she has Downtown Travel at phone number [redacted] listed as the agent. United Airlines told me they believed I was being taken advantage of and that I should file a formal complaint with the Revdex.com against JustFly.com. I repeat, United Airlines advised me to file a complaint with the Revdex.com.
If UNITED is saying this is not in-line with their policies and that I should file a complaint with you, the Revdex.com...that should say something.
I have already forfeited my ticket and made clear to the company I cannot travel the same route. Their story changed every time I called and spoke to someone new .They offered NO cancellation option and their "credit" made no mention of having to fly the same route. As a matter of fact, it said "you can book with partners". There was also zero reference on their screen that we have to call to cancel.
I stand firm in wanting my $150 back. I already lost the airfaire and flight.
Sincerely,Katherine [redacted]
Good day,
Thank you fro your message.
As mentioned by out Customer Care Representative, we have reviewed your file. We are not able to offer the compensation that you are seeking. As we apologize for the inconvenience the situation has caused you, we are an agency that abides by airline rules and...
are unable to avoid a scheduled change if it is issued.
We would suggest a complaint being made to the airline directly in order to claim a refund.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Meghan[redacted]
Complaint: [redacted]I am rejecting this response because: I disagree that I fully understand the agent on the other end. The business does not have a way for me to contact them via email. And yes I could not understand your employee very well at the other end. I will not recommend my friends or colleagues to use this travel agency. It was an absolute dissasterous experience. I will consider this action unresolved and the only thing for me to do is to share my experience with this company for years to come...Sincerely,[redacted]
Good day,
Thank you for your message and feedback.
We apologize for the inconvenience that this caused you. We have reviewed the file and offer a refund for this one occasion as a gesture of good will. The refund was processed this morning and will be back on the original form of...
payment.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I do not understand what is taking so long to get recordings from your own company. I would also like copies of all calls *ade to justfly on April 26 and April 27.I was told over and over that I changed "something" on April 19 which I did not.Sincerely,[redacted]
Good day,
Thank you for your message.
We have checked your last booking and we have no indication that this fee is being charged as you have no open subscription with this email address. Would there perhaps be another one that may have been used to subscribe to our Elite Program?
We look forward...
to hearing from you soon.
Best regards,
Customer care Team
From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 25, 2017 8:34 AM To: info <[redacted]> Subject: [redacted] Good morning [redacted], I received the requested document with an electronic doctor's signature and scanned and emailed it to Justfly. I also included a scanned copy of my marriage certificate. I emailed the documents to the business a few minutes ago. Sincerely, [redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, the tickets were already reissued and you have traveled on the 15th of June.
We apologize for the inconvenience and delay it took to get the tickets re-issued with the airline.
There is no further...
action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
From: [redacted] [[redacted]] Sent: Friday, August 11, 2017 10:45 AMTo: info <[redacted]>Subject: Re: You have a New *essage from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
I sent all of the emails. The only response I received from justfly was a response to another complaint to a *ediator that was complete and utter lies. They said I was offered a standby flight and I refused. I was told specifically by [redacted] Airlines agent [redacted] that I could not and would not be put on standy by ** and that justfly had to do it.She even spoke on *y cellphone to the justfly agent and told him that. If I were offered a standby flight, why would'nt I take it instead of spending an extra 1,000 dollars on two tickets home and hotel fees etc.?
Good day,
As previously mentioned, we are working on your file with the airline and will revert back once we have more details.
Best regards,
Customer Care Team
Complaint: [redacted]
I am rejecting this response because:I do not want this compliant case to be closed as it is now. Justfly.com has been holding my the sum of $2273.06 ($1973.06 for tickets and seating fee from original purchase and $300 charge on 05/17/17) which I am trying to cancel with no or minimal cancellation fee. I was told by Justfly.com supervisor on 05/17/17 that I will be charged $750 for cancellation. As I have notified, I received a call from Justfly.com representative two weeks ago on 05/24/17 in which he mentioned that he will listen and review my conversation with the agent when the dispute occurred. I agreed that Justfly.com will be continue listening to our conversation with the intention of resolving this matter.
Sincerely,
[redacted]
Good day,
Thank you once again for your feedback.
We consider the file closed as we have offered the resolution you were seeking. If you have not received the refund in the time frame mentioned, then you can reach out to us or re-open the claim.
Best regards,
Customer Care team
Good day,Thank you for your message. As you know, we are already working on your file through several other complaints that you have sent in. Our Customer Care Representative has been trying to contact with you to great difficulty.
She has however provided you with the exchange quote...
several times. Please do get back to her in response to the email so we can complete the exchange.
Best regards,
Customer Care Team
Complaint:[redacted]
This was a good start but it has not been resolved yet. They reimbursed the amount we paid for guaranteed seats. Fine. (Of course, it is still a bad deal for our family that we got separated, but they are not going to address that.) For the much larger baggage fees, however, I have not heard anything since submitting the receipts. I'm not sure if they're just really slow writing the check, or if some mistake was made, but this definitely has not bee resolved yet.
This response by the business was sent on 11/6, and I responded that very same day per their request, attaching the baggage receipts and saying the following:
Thank you for your response. I appreciate it.
Attached please find the baggage receipts per your request.
Please let me know if you need anything else.
Since then there has been no communication until this message from Revdex.com.
Sincerely,Amanda [redacted]
Complaint: [redacted]
I am rejecting this response because I was told that when I called at 8am the next morning to cancel the flight (within 12 hours of booking) that I was early enough to cancel and was charged a fee to cancel. Regardless if this fee was refunded afterwards, you commited to refunding me and it is poor business practice to change your mind and cancel a refund. You can ensure your employees do not do this again but I am requesting a full refund for the amount of the flight.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response.
my...
concern is, the business will drag more time until I just lose track on this issue or I give up, I’ve been told that I’d Hear from them for many times since August.
please keep my case open until is resolved and all the credit refunded to me:Sincerely,[redacted]
Good day [redacted],
We do apologize for all the back and forth but once again, we have the same response for you. We have sent over the invoice that shows the refund that was effected way back in May on the card provided.
There is no further action that we can take on our end and consider this file resolved.
Best regards,
Customer Care Team
[redacted]
Complaint: [redacted]I am rejecting this response because: I was told I would have a refund in 4 to 6 weeks. It has been 12 weeks, unacceptable.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: They don't offer a resolutionSincerely,Natalie [redacted]
Complaint: [redacted]I am...
rejecting this response because: there was no resolution. They said someone was reviewing the case and would get back to me.
I have additional information I wanted to supply. After I filed my complaint I spoke with United Airlines, the carrier I was supposed to be flying on. They told me that what JustFly.com did to me is NOT their policy.
Becky at United told me 1. Never heard of the site JustFly.com 2. She could re-open my ticket
However, JustFly.com told me they could not do anything because they already issued me a credit - please note I contacted them within 24 hours
Becky from United said the ticket was not even issued by United. She said it was a bulk ticket. Becky said she has Downtown Travel at phone number [redacted] listed as the agent. United Airlines told me they believed I was being taken advantage of and that I should file a formal complaint with the Revdex.com against JustFly.com. I repeat, United Airlines advised me to file a complaint with the Revdex.com.
If UNITED is saying this is not in-line with their policies and that I should file a complaint with you, the Revdex.com...that should say something.
I have already forfeited my ticket and made clear to the company I cannot travel the same route. Their story changed every time I called and spoke to someone new .They offered NO cancellation option and their "credit" made no mention of having to fly the same route. As a matter of fact, it said "you can book with partners". There was also zero reference on their screen that we have to call to cancel.
I stand firm in wanting my $150 back. I already lost the airfaire and flight.
Sincerely,Katherine [redacted]
Good day,
Thank you fro your message.
As mentioned by out Customer Care Representative, we have reviewed your file. We are not able to offer the compensation that you are seeking. As we apologize for the inconvenience the situation has caused you, we are an agency that abides by airline rules and...
are unable to avoid a scheduled change if it is issued.
We would suggest a complaint being made to the airline directly in order to claim a refund.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Meghan[redacted]
Complaint: [redacted]I am rejecting this response because: I disagree that I fully understand the agent on the other end. The business does not have a way for me to contact them via email. And yes I could not understand your employee very well at the other end. I will not recommend my friends or colleagues to use this travel agency. It was an absolute dissasterous experience. I will consider this action unresolved and the only thing for me to do is to share my experience with this company for years to come...Sincerely,[redacted]