Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and communicated with the airline on your behalf. We have confirmed that the fees will be refunded back to you due to the cancellation by the airline. This will come...
directly from the airline
however and may have a delay up to 8 weeks. Furthermore, we have refunded the modification fees on our end as well as the seat assignment fees as you will not be needing it.
There is no further action we can provide, therefore we consider the resolved.
Best regards,
Customer care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and for now I accept their reply but if they do not reply within 2 weeks, I want to have he Revdex.com follow up. Thank you for your work on my complaint so far. Sincerely, Barry[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and listened to the call recording. Our phone agent provided you with the right details of a Future Travel Credit. As we appreciate the inconvenience of the situation, we are a travel agent and an intermediary between the airline and the passenger therefore we need to abide by the rules issued by the airlines. Also, any issues with [redacted] would have to be brought up with them directly as they are an independent company.
As a gesture of good will, we offered a refund of the modification fees.
Again, we apologize for the experience and will definitely take it for coaching our phone agents. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and can confirm that the tickets were already exchanged by the airline and you are now allowed for one check baggage in each direction.
You must of already received the...
confirmation as well as the electronic tickets.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have communicated accordingly. He has outlined all the fees attached to the booking exchange and we have offered a refund of some of our modification fees as a...
courtesy.
All the terms and conditions were confirmed at the time of booking.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is reviewing your complaint and booking.
We will revert back shortly.
Best regards,
Customer Care Team
I went to [redacted] and they found the refund for me. I apolgize that I didn't catch it because it came in two small amounts, one per ticket and I was looking for the total amount.
I apologfize, we are all squared away now. Case closed.
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and call made. The Airline had indeed made a schedule change and requested you to give us a call on May 14. You had discussed this with our agent and confirmed the changes...
for July 6th.
Then we have a call from you on May 17 requesting a change of itinerary for July 07. We had sent the request to the airline but Delta did not accept the changes as the flights had already been confirmed for July 06 on your previous call .
As an agency, the airline needs to accept the requested changes and they have not.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because JustFly told me I would receive a FULL refund (no cancellation fees) for my flight because it was the fault of JustFly that the flight was never cancelled. I have been waiting nearly 2.5 months for a resolution from JustFly, and they told me [redacted] cannot refund me because they are in debt. This is not an issue with [redacted], this is an issue with JustFly. I was told by a representative in mid July that I would be fully refunded (NO CANCELLATION FEES) by JustFly. I need this refund to happen -- this isn't $50-100, this is over $1,000 that I have been missing for more than 2 months. Sincerely,[redacted]
Good day,Thank you once again for your feedback. This is appreciated and taken up with our training team for coaching. We consider the file closed.Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because:
In that case I would like to request that justfly.com returns the money that I paid for original tickets in the amount of 1679.54 as I had to purchase new tickets for my parents from New York to Seattle part of the trip.
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and booking. As we do apologize for the inconvenience of the situation, we are not able to offer the refund you are requesting as we need to abide by the airline rules.
We have...
offered however to minimize the cost by reducing our modification fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were not able to take action on your file. As mentioned in our Terms & Conditions, we...
have no control over the price changes on the site. As much as we are apologetic for the inconvenience, we can not offer any compensation.
There is no further action required on our part, so we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team
Thank you for your message and feedback.
We reviewed the booking # [redacted] as mentioned in the claim, however there was no customer and customer care interaction in regards to this file. We would strongly advise the customer to contact our support line at [redacted] within the...
aforementioned 24 hours from the time the ticket was purchased.
Best regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have confirmed the refund was processed on the 5th of April. This amount will be put back on the card that was used at the time of booking. The usual time frame is within two billing...
cycles.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Good day,
As previously mentioned, we have offered what we have control over which is Our modification fees for the change. We are not able to refund the airline fees.
Again, there is nothing other than this option we can offer, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and email. We would need your cooperation to be able to investigate further.
If we do not hear from you, we would need to close the file.
Best...
*omplaint: [redacted]I am reje*ting this response be*ause:
They are not doing anything about my issue. They have been telling me that they are "looking into it" for weeks now. Yet no one has a*tually done anything or given me any indi*ation that they're a*tually doing anything about it. I also followed up with my bank who has filed a dispute against them as well.Sin*erely,[redacted]
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and communicated with the airline on your behalf. We have confirmed that the fees will be refunded back to you due to the cancellation by the airline. This will come...
directly from the airline
however and may have a delay up to 8 weeks. Furthermore, we have refunded the modification fees on our end as well as the seat assignment fees as you will not be needing it.
There is no further action we can provide, therefore we consider the resolved.
Best regards,
Customer care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and for now I accept their reply but if they do not reply within 2 weeks, I want to have he Revdex.com follow up. Thank you for your work on my complaint so far. Sincerely, Barry[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and listened to the call recording. Our phone agent provided you with the right details of a Future Travel Credit. As we appreciate the inconvenience of the situation, we are a travel agent and an intermediary between the airline and the passenger therefore we need to abide by the rules issued by the airlines. Also, any issues with [redacted] would have to be brought up with them directly as they are an independent company.
As a gesture of good will, we offered a refund of the modification fees.
Again, we apologize for the experience and will definitely take it for coaching our phone agents. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and can confirm that the tickets were already exchanged by the airline and you are now allowed for one check baggage in each direction.
You must of already received the...
confirmation as well as the electronic tickets.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have communicated accordingly. He has outlined all the fees attached to the booking exchange and we have offered a refund of some of our modification fees as a...
courtesy.
All the terms and conditions were confirmed at the time of booking.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is reviewing your complaint and booking.
We will revert back shortly.
Best regards,
Customer Care Team
Hi [redacted] or team,
I went to [redacted] and they found the refund for me. I apolgize that I didn't catch it because it came in two small amounts, one per ticket and I was looking for the total amount.
I apologfize, we are all squared away now. Case closed.
Thank you,
[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and call made. The Airline had indeed made a schedule change and requested you to give us a call on May 14. You had discussed this with our agent and confirmed the changes...
for July 6th.
Then we have a call from you on May 17 requesting a change of itinerary for July 07. We had sent the request to the airline but Delta did not accept the changes as the flights had already been confirmed for July 06 on your previous call .
As an agency, the airline needs to accept the requested changes and they have not.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because JustFly told me I would receive a FULL refund (no cancellation fees) for my flight because it was the fault of JustFly that the flight was never cancelled. I have been waiting nearly 2.5 months for a resolution from JustFly, and they told me [redacted] cannot refund me because they are in debt. This is not an issue with [redacted], this is an issue with JustFly. I was told by a representative in mid July that I would be fully refunded (NO CANCELLATION FEES) by JustFly. I need this refund to happen -- this isn't $50-100, this is over $1,000 that I have been missing for more than 2 months. Sincerely,[redacted]
Good day,Thank you once again for your feedback. This is appreciated and taken up with our training team for coaching. We consider the file closed.Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because:
In that case I would like to request that justfly.com returns the money that I paid for original tickets in the amount of 1679.54 as I had to purchase new tickets for my parents from New York to Seattle part of the trip.
Sincerely,Galina[redacted]
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and booking. As we do apologize for the inconvenience of the situation, we are not able to offer the refund you are requesting as we need to abide by the airline rules.
We have...
offered however to minimize the cost by reducing our modification fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were not able to take action on your file. As mentioned in our Terms & Conditions, we...
have no control over the price changes on the site. As much as we are apologetic for the inconvenience, we can not offer any compensation.
There is no further action required on our part, so we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team
Thank you for your message and feedback.
We reviewed the booking # [redacted] as mentioned in the claim, however there was no customer and customer care interaction in regards to this file. We would strongly advise the customer to contact our support line at [redacted] within the...
aforementioned 24 hours from the time the ticket was purchased.
Best regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have confirmed the refund was processed on the 5th of April. This amount will be put back on the card that was used at the time of booking. The usual time frame is within two billing...
cycles.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Good day,
As previously mentioned, we have offered what we have control over which is Our modification fees for the change. We are not able to refund the airline fees.
Again, there is nothing other than this option we can offer, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and email. We would need your cooperation to be able to investigate further.
If we do not hear from you, we would need to close the file.
Best...
regards,
Customer care Team
*omplaint: [redacted]I am reje*ting this response be*ause:
They are not doing anything about my issue. They have been telling me that they are "looking into it" for weeks now. Yet no one has a*tually done anything or given me any indi*ation that they're a*tually doing anything about it. I also followed up with my bank who has filed a dispute against them as well.Sin*erely,[redacted]