When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
Booked a flight ticket and called for two days to be able to talk to a customer service, was told there's no way I can add an infant on lap and I need to call the airlineThe airline said they can't do that because it involves national and international travel with different companies and I should call the travel agent to do thatHad to cancel the flight right away (the next day from booking the flight), later called the business inquiring the $cancellation fee which hadn't shown when I booked the flight but became mandatory when I canceled it, then told by another customer service that THEY CAN ADD INFANT ON LAP but they can't waive the cancellation fee even if they didn't provide proper service
We purchased airline tickets from Just Fly In November to be used on July I used my Bank of America master cardI paid the bill in full in December In February Just Fly notified us that the flight time, the flight day had been changed, Just Fly change our seats from business class seating to coach settingWe responded at once that was unacceptable and we wanted the tickets that we had paid for or our money backJust fly made no response to e-mails and phone callsWe went to another ticket seller and bought our original tickets at a higher priceJust Fly has refused to return our payment and apparently resold our tickets because there were no empty seats on the flight
Purchased extended cancellation time for July flight to Europe from Austin, TexasCancelled hours into hour cancellation policy and received cancellation noticeI went on to purchase another ticket that allowed me to leave from Dallas, Texas directly from another providerOn day of flight, June 30, I was charged fully in the amount of $1799.72, despite confirming that I cancelled the flight within the hour guaranteed cancellation timeAfter I noticed the amount appearing on July 2, I called to request a refundThey indicated it would appear within the weekAfter it failed to appear for another 20+ days, I called againJustfly representatives indicated it was not their problem and that I should contact my bankI have reached out to my bank to dispute the charge
I don't even know where to startThis is the worst costumer service I have ever experienced, everEven in writing this I am fearful because I feel like this company scams their customers out of money and I am not sure I trust that they are going to give the full refund, despite their confirming they are going toI booked through just fly for a flight to AustraliaWhen the flight was unexpectedly changed, I only found out about the change through a very vague emailThen when I called JustflyTheir customer service agent took over minutes just to bring up my informationThen another minutes just to inform me that I only had one option and that was a flight landing at I asked if that meant pm because my connecting flight was at pm and because I was concerned about a long layover since I have never traveled this farShe said yesThe call ended after minutes of speakingI get a confirmation email that was startling, saying that the flight has an hour layover
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
I am a US citizen, using my home computer, I purchased RT tickets to the US Virgin IslandsThe total of the Trip was $1,I received confirmation showing this totalMy credit card showed pending charges that totaled $1,Once the charges were processed to my credit card, there was an difference in the totalMy credit card was charged an additional $($1,150.44)On June 6, I called *** and was told this was due to a currency conversion from Canadian $$ to USD $$ and that this charge is not refundableI advised them that the option to pay in USD was not displayed, therefore how could I have chosen to pay in Canadian $$I promise you, this was not visible on the payment screen, and why on god's green earth would I choose Canadian $$ (this would have required me to click on the drop down menu and physically choose that option)I explained that the default did not display USD, therefore not being my issue but there'sAfter finally speaking with a supervisor
I booked an international flight for next year with Justfly.com for myself, my wife, and our grandchild under the name Ahmet Terzic, Booking * ***Everything was fine with the price, until I actually went to pay for itThey advertise this Best Purchase Guarantee that implies it's completely free to the customerIn fact, it quotes "This allows you to cancel your flight within hours of booking totally free no questions asked." Further, there is no price listed next to this option, again implying (and falsely so) that it's freeAlso, at the bottom of the booking when the website gives you a price summary, this service is not mentioned or charged forIt's only AFTER you submit your credit card information that you find out that you're charged $for this, per travelerSo I got charged $in UNAUTHORIZED chargesWell no problem, I thought, it says I can cancel withing hours "totally free, no questions asked." I call customer service the next day (about
My complaint is with justfly*** not upholding the flight prices as advertisedI just purchased a flight today for me to fly home to the Washington, DC area for ChristmasThe flight I bought was advertised to sell for $The extra charges to include taxes, etc was $and the added insurance was $That totals to $194.90, however I was charged $When I called to ask why the prices were not the same, they said because you have to take $and divide it by 2, and I would get the price I saw advertisedSo I'm now confused why I should need to do that...simply put up front what the cost isI decided to purchase the ticket any wayWhen I pushed the submit button, I thought I was being charged for $274.95, but when I received my receipt through my e-mail address, I was actually charged $The receipt shows that the extra $was my "purchase guarantee"I did not see any where that this extra $was going to be added to my total until it was too late a
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
I booked an person family trip to Europe through JustflyI was instructed to call the company to place the order (instead of doing so on the internet)The agent who answered the call place the order for all members of my familyThe agent confirmed the names with me, but then entered one of the last names incorrectlyOnce we discovered this incorrect name days later, the company wanted to charge $to correct the name, I called the airline directly (British Airways) who stated they would be willing to work with the travel agent (i.eJustfly) to correct the name at no costJustfly instructed me to call them various times and was on the phone for over hour and minutes each timeI pleaded with them to review the call recording from when the order was placedJustfly finally reviewed the call recordings from the original call and conducted an investigation but would not share the recording with meAt this point, Justfly admitted guilt and stated the agent had entered the
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
I bought a ticket from Justfly*** and when I received confirmation details about the flight I saw that the flight included an overnight stopover, which was not clearly marked before the purchaseI immediately called to cancel the flight (within minutes of purchasing the flight) and was informed that the purchase would be subject to their $cancelation fee, despite the fact that in the United States flights may be canceled up to hours after purchase without any feeThe customer service agent put me on hold for over an hour and ended up charging me $to cancel the flight I had booked with themI have since disputed the charge with my credit card company
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
We booked our flights to the Philippines (family of 4) early Thursday 5/10/morning through justflyThursday 5/10/evening we got a message saying we need to contact themThat there was a problem with our flightWe called them to see what was wrongjustfly told us that our flight had been cancelled and there was no charges to our credit cardThey asked if we would like to book another flightWe said yes so they booked another flightFriday 5/11/we got a message from justfly saying our credit card was deniedCome to find out justfly DID charge us for the first flightThat put us over our credit limit for the 2nd flight because of the pending charges from the first flightJustfly said we needed to talk to the airline about our moneyWe called the airline they told us that that our flight had NOT been cancelled & they have no charges pendingWe called our bank that we have our credit card throughThey say there is charges pending and it will take to da
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
Booked a flight ticket and called for two days to be able to talk to a customer service, was told there's no way I can add an infant on lap and I need to call the airlineThe airline said they can't do that because it involves national and international travel with different companies and I should call the travel agent to do thatHad to cancel the flight right away (the next day from booking the flight), later called the business inquiring the $cancellation fee which hadn't shown when I booked the flight but became mandatory when I canceled it, then told by another customer service that THEY CAN ADD INFANT ON LAP but they can't waive the cancellation fee even if they didn't provide proper service
We purchased airline tickets from Just Fly In November to be used on July I used my Bank of America master cardI paid the bill in full in December In February Just Fly notified us that the flight time, the flight day had been changed, Just Fly change our seats from business class seating to coach settingWe responded at once that was unacceptable and we wanted the tickets that we had paid for or our money backJust fly made no response to e-mails and phone callsWe went to another ticket seller and bought our original tickets at a higher priceJust Fly has refused to return our payment and apparently resold our tickets because there were no empty seats on the flight
Purchased extended cancellation time for July flight to Europe from Austin, TexasCancelled hours into hour cancellation policy and received cancellation noticeI went on to purchase another ticket that allowed me to leave from Dallas, Texas directly from another providerOn day of flight, June 30, I was charged fully in the amount of $1799.72, despite confirming that I cancelled the flight within the hour guaranteed cancellation timeAfter I noticed the amount appearing on July 2, I called to request a refundThey indicated it would appear within the weekAfter it failed to appear for another 20+ days, I called againJustfly representatives indicated it was not their problem and that I should contact my bankI have reached out to my bank to dispute the charge
I don't even know where to startThis is the worst costumer service I have ever experienced, everEven in writing this I am fearful because I feel like this company scams their customers out of money and I am not sure I trust that they are going to give the full refund, despite their confirming they are going toI booked through just fly for a flight to AustraliaWhen the flight was unexpectedly changed, I only found out about the change through a very vague emailThen when I called JustflyTheir customer service agent took over minutes just to bring up my informationThen another minutes just to inform me that I only had one option and that was a flight landing at I asked if that meant pm because my connecting flight was at pm and because I was concerned about a long layover since I have never traveled this farShe said yesThe call ended after minutes of speakingI get a confirmation email that was startling, saying that the flight has an hour layover
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
I am a US citizen, using my home computer, I purchased RT tickets to the US Virgin IslandsThe total of the Trip was $1,I received confirmation showing this totalMy credit card showed pending charges that totaled $1,Once the charges were processed to my credit card, there was an difference in the totalMy credit card was charged an additional $($1,150.44)On June 6, I called *** and was told this was due to a currency conversion from Canadian $$ to USD $$ and that this charge is not refundableI advised them that the option to pay in USD was not displayed, therefore how could I have chosen to pay in Canadian $$I promise you, this was not visible on the payment screen, and why on god's green earth would I choose Canadian $$ (this would have required me to click on the drop down menu and physically choose that option)I explained that the default did not display USD, therefore not being my issue but there'sAfter finally speaking with a supervisor
I booked an international flight for next year with Justfly.com for myself, my wife, and our grandchild under the name Ahmet Terzic, Booking * ***Everything was fine with the price, until I actually went to pay for itThey advertise this Best Purchase Guarantee that implies it's completely free to the customerIn fact, it quotes "This allows you to cancel your flight within hours of booking totally free no questions asked." Further, there is no price listed next to this option, again implying (and falsely so) that it's freeAlso, at the bottom of the booking when the website gives you a price summary, this service is not mentioned or charged forIt's only AFTER you submit your credit card information that you find out that you're charged $for this, per travelerSo I got charged $in UNAUTHORIZED chargesWell no problem, I thought, it says I can cancel withing hours "totally free, no questions asked." I call customer service the next day (about
My complaint is with justfly*** not upholding the flight prices as advertisedI just purchased a flight today for me to fly home to the Washington, DC area for ChristmasThe flight I bought was advertised to sell for $The extra charges to include taxes, etc was $and the added insurance was $That totals to $194.90, however I was charged $When I called to ask why the prices were not the same, they said because you have to take $and divide it by 2, and I would get the price I saw advertisedSo I'm now confused why I should need to do that...simply put up front what the cost isI decided to purchase the ticket any wayWhen I pushed the submit button, I thought I was being charged for $274.95, but when I received my receipt through my e-mail address, I was actually charged $The receipt shows that the extra $was my "purchase guarantee"I did not see any where that this extra $was going to be added to my total until it was too late a
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
I booked an person family trip to Europe through JustflyI was instructed to call the company to place the order (instead of doing so on the internet)The agent who answered the call place the order for all members of my familyThe agent confirmed the names with me, but then entered one of the last names incorrectlyOnce we discovered this incorrect name days later, the company wanted to charge $to correct the name, I called the airline directly (British Airways) who stated they would be willing to work with the travel agent (i.eJustfly) to correct the name at no costJustfly instructed me to call them various times and was on the phone for over hour and minutes each timeI pleaded with them to review the call recording from when the order was placedJustfly finally reviewed the call recordings from the original call and conducted an investigation but would not share the recording with meAt this point, Justfly admitted guilt and stated the agent had entered the
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
I bought a ticket from Justfly*** and when I received confirmation details about the flight I saw that the flight included an overnight stopover, which was not clearly marked before the purchaseI immediately called to cancel the flight (within minutes of purchasing the flight) and was informed that the purchase would be subject to their $cancelation fee, despite the fact that in the United States flights may be canceled up to hours after purchase without any feeThe customer service agent put me on hold for over an hour and ended up charging me $to cancel the flight I had booked with themI have since disputed the charge with my credit card company
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
We booked our flights to the Philippines (family of 4) early Thursday 5/10/morning through justflyThursday 5/10/evening we got a message saying we need to contact themThat there was a problem with our flightWe called them to see what was wrongjustfly told us that our flight had been cancelled and there was no charges to our credit cardThey asked if we would like to book another flightWe said yes so they booked another flightFriday 5/11/we got a message from justfly saying our credit card was deniedCome to find out justfly DID charge us for the first flightThat put us over our credit limit for the 2nd flight because of the pending charges from the first flightJustfly said we needed to talk to the airline about our moneyWe called the airline they told us that that our flight had NOT been cancelled & they have no charges pendingWe called our bank that we have our credit card throughThey say there is charges pending and it will take to da