I booked my ticket through JustFly***I am looking for helpJustFly is taking advantage of me and I am sure thousands of other customersThey are charging me a different ticket price than is available on their website when I try to change my flightsMy flight is coming in daysThey know how desperate I am, and they are gouging meI am locked into dealing with them as I cannot cancel my flight and book directly with youI was on the phone with them for over an hourThey put me on hold for most of itThe only person to speak with knows nothingI just now saw this Revdex.com warning about justfly*** *** Knowing the aboveIs there any way that you can think of to help me change/ cancel my flight?
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
*** *** ***dont ever use this piece of *** servicenever againlesson learned and I wish whoever owns this company gets punched in the face so *** hardterrible service, call center staff that can't speak english very well, abhorrent wait times, overall a *** *** *** company
I booked travel to Germany through justfly*** and the airline changed our schedulesWe are trying to switch the schedule to a schedule that fits our plansI called justfly*** multiple times to request that our schedule be changed to a different scheduleThey stated that they would have to reach out to there travel partners which is downtown travel agency based in Mew York, Fort Lauderdale and Los AngelesAir Berlin is stating that they will accept the changes however someone from downtown travel needs to call into Air Berlin to request the changesI've contacted all three companies and they are all giving me the run around
I purchased flights from*** The flights are for myself and my yr old sonWhen I purchased these tickets the seat was considered Economy Based - it did NOT specify if it was basic economy or standardThe tickets were purchased at 3:11pm 12/30/At 4:04pm I received an email notification from justfly.com stating that my tickets are basic economyTHIS DOES NOT WORK FOR MEWith basic economy there is no guarantee that my child would be able to sit with meAt 4:pm I called justfly*** who refused to give me my money back without a cancellation feeThey falsely advertise flights without full detailed descriptions and once the additional info is provided - they refuse to give you your money backI would understand if this was something only a few days before the flight or if the flight was placed a month ago, but they were notified within HOUR and still refused
I was on there site where I found a flight for $which I tried to book, I was unable to book my flight via the website so I called there customer service and spoke with a rep who informed me that she didn't have it for that price but she has it for $and some changes in us dollars, so I told her to go a head and book it for that price, I get and email as well as a text alert from my credit card company showing she charged $429.68, which she did not info mewhen I reach out to the company, I had to wait over an hour just to talk to a sup, and he was very rude, the sup informed me that it will take hr for them to review the call and for me to call back in, he would not provide me with his direct contact number and told me that if his rep was wrong he still cant guarantee that he can give me the price she told me she will be running my credit for
JustFly offers a "hour limited sale on tickets to my desired destination for $When I call these are "sold out" but they have some others for $I agreed to book theseJustFly Agent, ***., confirmed a ticket price of $and obtained my verbal okay to process this amount on my credit cardA few minutes later the eTickets were delivered to my email account and the actual amount billed was $The web site claims to offer customer service 24/I called and was put on hold for more than minutesNo representative ever took the callBased on these facts, I'm convinced JustFly is a sham operationI'm also angry because the agent was able to find the same flight I had online with United Airlines and now that price isn't available
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
I have dealt with this business twice, and it has not been a good experienceThis last time, I made a reservation for my sonAfter receiving confirmation I realized that my name had been autofilled into the passenger field, while everything else about him was correct -- i.e., it showed his gender, birthday, even kept HIS middle initial! I called to correct the first name, and they refused to allow this, claiming it was a transfer of ticketI pointed out that all the other info they had indicated a 19-year-old male, who was probably not given a clearly female name The only option, they said, was to cancel the reservation -- for which I was charged $-- and reserve againAfter arguing, I did cancel, but refused to open a second reservation with themThen I went on line, and found, in fact, a cheaper option on the same airlineSo much for the lowest price!! THEN I noticed there is a place on the customer service webpage where you can "change the name" -- would I have been charge
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
On 9/8/I booked a return flight with justfly*** from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
I booked my ticket through JustFly***I am looking for helpJustFly is taking advantage of me and I am sure thousands of other customersThey are charging me a different ticket price than is available on their website when I try to change my flightsMy flight is coming in daysThey know how desperate I am, and they are gouging meI am locked into dealing with them as I cannot cancel my flight and book directly with youI was on the phone with them for over an hourThey put me on hold for most of itThe only person to speak with knows nothingI just now saw this Revdex.com warning about justfly*** *** Knowing the aboveIs there any way that you can think of to help me change/ cancel my flight?
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
*** *** ***dont ever use this piece of *** servicenever againlesson learned and I wish whoever owns this company gets punched in the face so *** hardterrible service, call center staff that can't speak english very well, abhorrent wait times, overall a *** *** *** company
I booked travel to Germany through justfly*** and the airline changed our schedulesWe are trying to switch the schedule to a schedule that fits our plansI called justfly*** multiple times to request that our schedule be changed to a different scheduleThey stated that they would have to reach out to there travel partners which is downtown travel agency based in Mew York, Fort Lauderdale and Los AngelesAir Berlin is stating that they will accept the changes however someone from downtown travel needs to call into Air Berlin to request the changesI've contacted all three companies and they are all giving me the run around
I purchased flights from*** The flights are for myself and my yr old sonWhen I purchased these tickets the seat was considered Economy Based - it did NOT specify if it was basic economy or standardThe tickets were purchased at 3:11pm 12/30/At 4:04pm I received an email notification from justfly.com stating that my tickets are basic economyTHIS DOES NOT WORK FOR MEWith basic economy there is no guarantee that my child would be able to sit with meAt 4:pm I called justfly*** who refused to give me my money back without a cancellation feeThey falsely advertise flights without full detailed descriptions and once the additional info is provided - they refuse to give you your money backI would understand if this was something only a few days before the flight or if the flight was placed a month ago, but they were notified within HOUR and still refused
I was on there site where I found a flight for $which I tried to book, I was unable to book my flight via the website so I called there customer service and spoke with a rep who informed me that she didn't have it for that price but she has it for $and some changes in us dollars, so I told her to go a head and book it for that price, I get and email as well as a text alert from my credit card company showing she charged $429.68, which she did not info mewhen I reach out to the company, I had to wait over an hour just to talk to a sup, and he was very rude, the sup informed me that it will take hr for them to review the call and for me to call back in, he would not provide me with his direct contact number and told me that if his rep was wrong he still cant guarantee that he can give me the price she told me she will be running my credit for
JustFly offers a "hour limited sale on tickets to my desired destination for $When I call these are "sold out" but they have some others for $I agreed to book theseJustFly Agent, ***., confirmed a ticket price of $and obtained my verbal okay to process this amount on my credit cardA few minutes later the eTickets were delivered to my email account and the actual amount billed was $The web site claims to offer customer service 24/I called and was put on hold for more than minutesNo representative ever took the callBased on these facts, I'm convinced JustFly is a sham operationI'm also angry because the agent was able to find the same flight I had online with United Airlines and now that price isn't available
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
I have dealt with this business twice, and it has not been a good experienceThis last time, I made a reservation for my sonAfter receiving confirmation I realized that my name had been autofilled into the passenger field, while everything else about him was correct -- i.e., it showed his gender, birthday, even kept HIS middle initial! I called to correct the first name, and they refused to allow this, claiming it was a transfer of ticketI pointed out that all the other info they had indicated a 19-year-old male, who was probably not given a clearly female name The only option, they said, was to cancel the reservation -- for which I was charged $-- and reserve againAfter arguing, I did cancel, but refused to open a second reservation with themThen I went on line, and found, in fact, a cheaper option on the same airlineSo much for the lowest price!! THEN I noticed there is a place on the customer service webpage where you can "change the name" -- would I have been charge
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
On 9/8/I booked a return flight with justfly*** from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th