Complaint: [redacted]I am rejecting this response because JustFly told me I would receive a FULL refund (no cancellation fees) for my flight because it was the fault of JustFly that the flight was never cancelled. I have been waiting nearly 2.5 months for a resolution from JustFly, and they told me [redacted] cannot refund me because they are in debt. This is not an issue with [redacted], this is an issue with JustFly. I was told by a representative in mid July that I would be fully refunded (NO CANCELLATION FEES) by JustFly. I need this refund to happen -- this isn't $50-100, this is over $1,000 that I have been missing for more than 2 months. Sincerely,[redacted]
Good day,Thank you once again for your feedback. This is appreciated and taken up with our training team for coaching. We consider the file closed.Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because:
In that case I would like to request that justfly.com returns the money that I paid for original tickets in the amount of 1679.54 as I had to purchase new tickets for my parents from New York to Seattle part of the trip.
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and booking. As we do apologize for the inconvenience of the situation, we are not able to offer the refund you are requesting as we need to abide by the airline rules.
We have...
offered however to minimize the cost by reducing our modification fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were not able to take action on your file. As mentioned in our Terms & Conditions, we...
have no control over the price changes on the site. As much as we are apologetic for the inconvenience, we can not offer any compensation.
There is no further action required on our part, so we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team
Thank you for your message and feedback.
We reviewed the booking # [redacted] as mentioned in the claim, however there was no customer and customer care interaction in regards to this file. We would strongly advise the customer to contact our support line at [redacted] within the...
aforementioned 24 hours from the time the ticket was purchased.
Best regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have confirmed the refund was processed on the 5th of April. This amount will be put back on the card that was used at the time of booking. The usual time frame is within two billing...
cycles.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Good day,
As previously mentioned, we have offered what we have control over which is Our modification fees for the change. We are not able to refund the airline fees.
Again, there is nothing other than this option we can offer, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and email. We would need your cooperation to be able to investigate further.
If we do not hear from you, we would need to close the file.
Best...
*omplaint: [redacted]I am reje*ting this response be*ause:
They are not doing anything about my issue. They have been telling me that they are "looking into it" for weeks now. Yet no one has a*tually done anything or given me any indi*ation that they're a*tually doing anything about it. I also followed up with my bank who has filed a dispute against them as well.Sin*erely,[redacted]
Good day,
Thank you for your message.
As stated by our Customer Car Representatives you have already spoken with, there was a pre-authorization from your card on the day you purchase the ticket. Once the reservation was cancelled, within in 24 hours, the money usually falls back to your...
credit card anywhere from 24 hours to a maximum of 2 - 10 business days.
The length of time depend on your credit card provider and when they release the amount immediately.
As we do apologize for the inconvenience, there is nothing more we can do. We consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and listened to the call recording at the time of booking. There was no question about the baggage on your part. We do however offer a section in our Terms and Conditions about this policy as...
follows:
Baggage Policy: Baggage allowance and policies differ by airline. You are responsible for verifying the baggage policy before your departure. We are attempting to display accurate baggage fee information but accuracy is not guaranteed. Baggage fees are not included in the cost of your trip. Baggage allowance and restrictions will apply to all airlines and are subject to change at any time.
As we do apologize for the inconvenience, we do no control the fees that the airline charges for baggage or seat selection. That being said, we have gone ahead and refunded the seat selection portion as a gesture of good will for this one occasion.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day!
As previously mentioned, we are unable to offer you the refund you are seeking. We have offered what we could to help with the compensation.
At this time, we consider the case resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Good day,
Thank you for your message.
As we apologize for the inconvenience, there are policies and procedures in place that we need to abide by. When making a booking, there is an indication of a 4 hour window to be able to cancel with no fees attached. There is no record of any attempt to...
phone into our
Customer Service until the 14th of April. At that point, the booking is non-refundable as seen in our Terms & Conditions. Unfortunately, there would be fees attached if there are any changes or cancellation to this booking.
We appreciate that this is not the outcome you were hoping for, but there is no further action we can provide.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because there has been no communication to try to resolve this issue.There are very fair resolutions presented in my complaint.Sincerely,Melissa [redacted]
Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. We have transferred the disputed amount via the selected form of payment.Best regards,Customer Care Team
Good day,
Once again, we apologize for the inconvenience that this situation caused you and we will definitely take the comments for feedback on our agents.
As previously mentioned, the refund has already been in process as requested regardless if it was on our end or the airlines. There are certain fare rules that we need to abide by and this one is the refund is direct from the airline.
At this time, there are no further actions that we can offer therefore we consider the file resolved.
Kind regards,
JustFly Customer Care Team
Good day,
As mentioned previously, we have processed the payment from our end. The transaction went through on July 10th to [redacted]. Transaction ID: [redacted].
As per the remaining refund, there will be the delay already mentioned.
Therefore we consider the file closed as we cannot action anything further on our end.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because JustFly told me I would receive a FULL refund (no cancellation fees) for my flight because it was the fault of JustFly that the flight was never cancelled. I have been waiting nearly 2.5 months for a resolution from JustFly, and they told me [redacted] cannot refund me because they are in debt. This is not an issue with [redacted], this is an issue with JustFly. I was told by a representative in mid July that I would be fully refunded (NO CANCELLATION FEES) by JustFly. I need this refund to happen -- this isn't $50-100, this is over $1,000 that I have been missing for more than 2 months. Sincerely,[redacted]
Good day,Thank you once again for your feedback. This is appreciated and taken up with our training team for coaching. We consider the file closed.Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because:
In that case I would like to request that justfly.com returns the money that I paid for original tickets in the amount of 1679.54 as I had to purchase new tickets for my parents from New York to Seattle part of the trip.
Sincerely,Galina[redacted]
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and booking. As we do apologize for the inconvenience of the situation, we are not able to offer the refund you are requesting as we need to abide by the airline rules.
We have...
offered however to minimize the cost by reducing our modification fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were not able to take action on your file. As mentioned in our Terms & Conditions, we...
have no control over the price changes on the site. As much as we are apologetic for the inconvenience, we can not offer any compensation.
There is no further action required on our part, so we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team
Thank you for your message and feedback.
We reviewed the booking # [redacted] as mentioned in the claim, however there was no customer and customer care interaction in regards to this file. We would strongly advise the customer to contact our support line at [redacted] within the...
aforementioned 24 hours from the time the ticket was purchased.
Best regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have confirmed the refund was processed on the 5th of April. This amount will be put back on the card that was used at the time of booking. The usual time frame is within two billing...
cycles.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Good day,
As previously mentioned, we have offered what we have control over which is Our modification fees for the change. We are not able to refund the airline fees.
Again, there is nothing other than this option we can offer, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and email. We would need your cooperation to be able to investigate further.
If we do not hear from you, we would need to close the file.
Best...
regards,
Customer care Team
*omplaint: [redacted]I am reje*ting this response be*ause:
They are not doing anything about my issue. They have been telling me that they are "looking into it" for weeks now. Yet no one has a*tually done anything or given me any indi*ation that they're a*tually doing anything about it. I also followed up with my bank who has filed a dispute against them as well.Sin*erely,[redacted]
Good day,
Thank you for your message.
As stated by our Customer Car Representatives you have already spoken with, there was a pre-authorization from your card on the day you purchase the ticket. Once the reservation was cancelled, within in 24 hours, the money usually falls back to your...
credit card anywhere from 24 hours to a maximum of 2 - 10 business days.
The length of time depend on your credit card provider and when they release the amount immediately.
As we do apologize for the inconvenience, there is nothing more we can do. We consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and listened to the call recording at the time of booking. There was no question about the baggage on your part. We do however offer a section in our Terms and Conditions about this policy as...
follows:
Baggage Policy: Baggage allowance and policies differ by airline. You are responsible for verifying the baggage policy before your departure. We are attempting to display accurate baggage fee information but accuracy is not guaranteed. Baggage fees are not included in the cost of your trip. Baggage allowance and restrictions will apply to all airlines and are subject to change at any time.
As we do apologize for the inconvenience, we do no control the fees that the airline charges for baggage or seat selection. That being said, we have gone ahead and refunded the seat selection portion as a gesture of good will for this one occasion.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day!
As previously mentioned, we are unable to offer you the refund you are seeking. We have offered what we could to help with the compensation.
At this time, we consider the case resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Good day,
Thank you for your message.
As we apologize for the inconvenience, there are policies and procedures in place that we need to abide by. When making a booking, there is an indication of a 4 hour window to be able to cancel with no fees attached. There is no record of any attempt to...
phone into our
Customer Service until the 14th of April. At that point, the booking is non-refundable as seen in our Terms & Conditions. Unfortunately, there would be fees attached if there are any changes or cancellation to this booking.
We appreciate that this is not the outcome you were hoping for, but there is no further action we can provide.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because there has been no communication to try to resolve this issue.There are very fair resolutions presented in my complaint.Sincerely,Melissa [redacted]
Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. We have transferred the disputed amount via the selected form of payment.Best regards,Customer Care Team
Good day,
Once again, we apologize for the inconvenience that this situation caused you and we will definitely take the comments for feedback on our agents.
As previously mentioned, the refund has already been in process as requested regardless if it was on our end or the airlines. There are certain fare rules that we need to abide by and this one is the refund is direct from the airline.
At this time, there are no further actions that we can offer therefore we consider the file resolved.
Kind regards,
JustFly Customer Care Team
Good day,
As mentioned previously, we have processed the payment from our end. The transaction went through on July 10th to [redacted]. Transaction ID: [redacted].
As per the remaining refund, there will be the delay already mentioned.
Therefore we consider the file closed as we cannot action anything further on our end.
Best regards,
Customer Care Team