I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
I purchase tickets to flight from Ecuador to New York for my Sister her husband and son and When I type her Last name I put my mother last name instead my father last name, I called the company if will be able to change her name and since thay are type of agency they couln'd make change after puchase the ticketThey recommend to cancel the ticket just for my sisterthe point on this they offer no cancelation fee on her webside but when I called to resolve this issuethey said will keep dollars fee for cancellation and they will refund my money on bussiness day like every other company does, I wait for those day ahd still doesn't showe any money back to my account, after check my ballance I called for my refund and now they said that will take about to weeks for refund, I feel taht is too long for make a refundthis is my booket ticket ***
This is my first time booking with JustFly*** and it was a terrible experience to say the leastWe bought a flight from Atlanta to Denver, paid online with the site, and received a flight itinerary via emailSoon after I receive a phone call to further verify the flight reservation and truly felt all was wellThe problem arose when we got to the airport and found that our flight was never booked even after being verifiedThe receptionist informed us that our reservation nor did it even exist and that she had never heard of such a travel agencyOf course we tried to get in touch with someone from JustFly to help rectify the issue an in a nutshell I was told there’s nothing they could do but make us another flightThis incident caused my very close friend to lose his job and set my family back trying to scramble and figure out what to do nextPlease don’t use this site it has been a nightmare to say the leastThey showed how very unprofessional they are and had us very concerned that we had or have been scammed
Me and my husband booked premium economy flights from JustFlyWe called the airline to ask what is included to it and found out that the flights we booked were actually light economy, meaning that not even a bag was included in the price, nor better seats or mealsJustfly kept saying that the flights have premium economy benefitsWe spent hours on phone Justfly to solve this issue and all we were offered is no-fee cancellation of flights, even if we had legal documents in front of us (tickets) that stated that we have premium economyThe JustFly supervisor we spoke with was not sorry about this mistake and did not offer any kind of compensationThe worst experience ever and completely untrustworthy companyDo NOT use them ever
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
Between and 5:30pm PT on 12/21, I was in search of a flight that departed 12/from SFO to LASI used golastminute.com to run flight comparisons for the best dealJustFly*** posted they had the best deal by ~$for $USDWhen I clicked through to purchase the flight, and then entered my payment information, I realized in the fine print, that this flight was for 12/This was NOT CLEARLY highlighted to me, the end-user during the purchase processI'm not sure if I missed it, or if it was 'obfuscated' in the 'Cheapest Flight' tabAt the end of the day, I got DUPED into thinking they found a cheap flight better than Expedia, or the local airlineNonetheless, I felt I would be protected by the USDoT that ensures consumers can cancel or change flights within hours at no chargeWell when I went to cancel the flight, I was informed I could cancel it for $That's absurd! They make you book a flight that is NOT the correct, as intended flight schedule, obscure what yo
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
My parents bought tickets through JustFly for *** *** to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because *** *** (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before *** needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
Last night I was booking a flight to be with my mom during her chemotherapy treatmentI was on the last page putting in my CC information and it asked to make sure all the dates etc were correctThey were so I hit submitOnly when the confirmation came up the dates of my flight were completely differentI immediately got on the phone with them (literally within minutes) and was told it would be a cancellation feeAfter breaking down in tears, because to be frank the plane ticket is stretching our finances so adding certainly did not helpI was given "a deal" of and was told I would receive a refund in TWO TO TEN daysWhich of course puts us in a terrible position because I had to then buy ANOTHER plane ticket, which we certainly can not afford to do at this timeAt first, I chalked the mistake up to stress and thought that I just read the dates wrong, only I KNEW I didn'tSo this morning I decided to look up my history and low and behold the dates were the
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
I had to cancel a flight due to a health issue and cannot get ahold of a person to speak to for a refund of flight fees
I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
I purchase tickets to flight from Ecuador to New York for my Sister her husband and son and When I type her Last name I put my mother last name instead my father last name, I called the company if will be able to change her name and since thay are type of agency they couln'd make change after puchase the ticketThey recommend to cancel the ticket just for my sisterthe point on this they offer no cancelation fee on her webside but when I called to resolve this issuethey said will keep dollars fee for cancellation and they will refund my money on bussiness day like every other company does, I wait for those day ahd still doesn't showe any money back to my account, after check my ballance I called for my refund and now they said that will take about to weeks for refund, I feel taht is too long for make a refundthis is my booket ticket ***
This is my first time booking with JustFly*** and it was a terrible experience to say the leastWe bought a flight from Atlanta to Denver, paid online with the site, and received a flight itinerary via emailSoon after I receive a phone call to further verify the flight reservation and truly felt all was wellThe problem arose when we got to the airport and found that our flight was never booked even after being verifiedThe receptionist informed us that our reservation nor did it even exist and that she had never heard of such a travel agencyOf course we tried to get in touch with someone from JustFly to help rectify the issue an in a nutshell I was told there’s nothing they could do but make us another flightThis incident caused my very close friend to lose his job and set my family back trying to scramble and figure out what to do nextPlease don’t use this site it has been a nightmare to say the leastThey showed how very unprofessional they are and had us very concerned that we had or have been scammed
Me and my husband booked premium economy flights from JustFlyWe called the airline to ask what is included to it and found out that the flights we booked were actually light economy, meaning that not even a bag was included in the price, nor better seats or mealsJustfly kept saying that the flights have premium economy benefitsWe spent hours on phone Justfly to solve this issue and all we were offered is no-fee cancellation of flights, even if we had legal documents in front of us (tickets) that stated that we have premium economyThe JustFly supervisor we spoke with was not sorry about this mistake and did not offer any kind of compensationThe worst experience ever and completely untrustworthy companyDo NOT use them ever
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
Between and 5:30pm PT on 12/21, I was in search of a flight that departed 12/from SFO to LASI used golastminute.com to run flight comparisons for the best dealJustFly*** posted they had the best deal by ~$for $USDWhen I clicked through to purchase the flight, and then entered my payment information, I realized in the fine print, that this flight was for 12/This was NOT CLEARLY highlighted to me, the end-user during the purchase processI'm not sure if I missed it, or if it was 'obfuscated' in the 'Cheapest Flight' tabAt the end of the day, I got DUPED into thinking they found a cheap flight better than Expedia, or the local airlineNonetheless, I felt I would be protected by the USDoT that ensures consumers can cancel or change flights within hours at no chargeWell when I went to cancel the flight, I was informed I could cancel it for $That's absurd! They make you book a flight that is NOT the correct, as intended flight schedule, obscure what yo
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
My parents bought tickets through JustFly for *** *** to fly from San Francisco to Copenhagen this July 9, Unfortunately my father had a major heart issue (His heart stopped, requiring CPR for over a minute until his pacemaker shocked him into rhythm), he was hospitalized, and his doctor said absolutely he can not take this trip We cancelled our tickets June 22, 2016, explaining the circumstances, and had the doctor fill out the needed paperwork We asked for a conformation email that the trip was cancelled and how much the refund would be so the flight insurance company would refund the rest We were told by Justfly it would be sent out the next day, and that it would be to weeks for the refund They never sent us the cancellation email even after countless calls We are always be told it will be sent, and when we call back asking for supervisor, we stay on line for an hour with the representative checking back every minutes stating no supervisor is available Justfly then offers to have supervisor call us in hour time frame, but it never happens, although they send emails that they tried (but there is no call on my phone) We must have called them over ten times and each time the same scenario They told us that because *** *** (***) has not refunded t the money to them, they cannot send email or our refund until that happens I called ***, and was told not only was the money immediately refunded to Justfly, but that usually this company holds on to the money until right before *** needs to issue the tickets The last time I called and told them this, I was told now it would take weeks to get an email or a refund from Justfly showing our trip had been cancelled I finally had my bank reverse the charges because Justfly is lying and not going to return our money Of note, because they would not issue how much of a refund we would get, I can not ask the insurance for the balance This was a big expense for my parents who live on a fixed income, and my father's failing health made dealing with Justfly even worse They are unethical Now I read multiple complaints about this company and see that you have over 1,complaints made against them I want to warn other consumers NOT to use them
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
Travel tickets from StLouis to Paris, France purchased from ***Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted *** on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing *** at ***I have not yet received the detailed invoice from ***
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
Last night I was booking a flight to be with my mom during her chemotherapy treatmentI was on the last page putting in my CC information and it asked to make sure all the dates etc were correctThey were so I hit submitOnly when the confirmation came up the dates of my flight were completely differentI immediately got on the phone with them (literally within minutes) and was told it would be a cancellation feeAfter breaking down in tears, because to be frank the plane ticket is stretching our finances so adding certainly did not helpI was given "a deal" of and was told I would receive a refund in TWO TO TEN daysWhich of course puts us in a terrible position because I had to then buy ANOTHER plane ticket, which we certainly can not afford to do at this timeAt first, I chalked the mistake up to stress and thought that I just read the dates wrong, only I KNEW I didn'tSo this morning I decided to look up my history and low and behold the dates were the
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache