Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
I bought a ticket from justfly*** in March for a roundtrip itinerary from Kansas City to Manila from Dec to Jan 3, connecting through Chicago and Narita airport in JapanI also paid "seating assignment fees" so that my year-old traveling with me and I could sit togetherIn August, I received an email from justfly*** that the airline, All Nippon Airways, changed a portion of my itinerary, and that I needed to call them immediatelyI called *** on 8/17/and was told that my flights from Kansas City to Chicago and Chicago to Japan had changed, that my flight into Japan was now arriving at Haneda instead of Narita, and that I could refuse to accept the change since it would involve having to move my own luggage from Haneda to Narita, where my flight to Manila was still departing fromThe *** agent said there were many alternative itineraries available, but that justfly*** needed to reissue my ticket as my travel agentI called justfly*** on the same dayThe phone call wit
on 4/19/18, I spoke to *** *** ** Justfly travel agencyUnfortunately, she did disclosed all charges at the time when I booked tickets, I asked her about reserving seats and check in baggage but she told me that I can do after purchasing my ticketsshe told me to check in one bag and that was ok with meone part of the flight was booked with jet-blueno charge for reserving seats and for one check in bagthe second flight was with Spirit airline and they charge each to reserved a seat and to per check in bagthis info was not disclosed to me at the time of purchaseIf I new this , I would not have purchased the tickets*** *** purposely avoid giving me the accurate infoOn 4/21/18, I spoke *** *** and Manager*** and both said there is nothing they can do about this materI cannot cancel the tickets or there will because fee will be deductedThis is Cheating the citizen of the United State of America They made a mistake
DONT DO IT! They sent me a confirmation for a certain amount but then my credit card was billed $more! I had to call customer service and they did credit me back the $but I shouldn't have been charged it in the first place Then I had to cancel my flight and there was nothing the airline could do for me because they said JustFly had complete control over it JustFly was unwilling to give me credit nothing..They said I would be charged $by the airline carrier (United) and then they would charge me an additional $150! $in cancellation fees for a $ticket..ugh..And they go in circles trying to explain it to you, it can be very misleading If you read the fine print on their website they can cancel your ticket but you get unfairly penalized if you cancel on them..The prices may be low but you could end up paying a lot more in the long run
I purchased an airline ticket to fly from Florida to NJ on Thanksgiving, however my father unexpectedly passed away week prior to my tripWhen I called Justfly, I basically got we are sorry for your loss, but your trip is non refundable and if you'd like to cancel this trip it will cost you $This response is reprehensible! My trip and my life were changed in a way that is unimaginable and the response that I received from the customer service department and their supervisors on Tuesday, November 23, was in essence, tough luck! In no way were they willing to help me in a situation that was completely out of my hands and that I obviously had no choice in the matterThe response and the way in which this was mishandled is utterly disgustingIn a moment of pain and grief this company explicitly told me and demonstrated that they were truly not sorry for my loss, because they thought it best to compound my pain by not helping me in a moment that was beyond human control
Purchased Airline ticket through Just Fly to ItalyUpon return American Airlines said we missed out flight on Septemebr 14, We werre at the FCO Airport in Rome to return to New York on September16, Out confirmation from Just Fly clearly shows out return flight was on Septemebr 16, We were stranded in RomeCould not get ahold of Just Fly and had to purchase tickets to get to New York sao we would not miss our connecting flight home to ClevelandThe cost was $Upon returning home, sent several emails to Just FlyNo responseSent another to every company officer I could findA customer service rep emailed back and forth bascially telling us there is nothing they can do
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
After making a bookimg with this company I received a confirmation hours laterOnce I had the confirmation I noticed that they had spelt a name wrongI called them straight away to rectify thisI was informed they were going to charge me $for their mistake and was told this was an airline freeI disputed this and after multiple phone calls and conversations I am still waiting to correct this mistakeThe airline have told me the change is not a problem but justfly are unwilling to cooperateI have been on hold multiple times for a total of minuitesThe customer service I have received is discusting
Booked a flight through justflyI had to cancel the flightI paid the dollar cancellation fee and was issued a credit toward another flightwas told by the rep that I could use it on ANY other flight within the us or canadawent to rebook my flight the following week using my credit and was informed there was a fee to use my credit issued by the airlines (united)was NOT informed of this when cancellingcontacted united supervisor to ask about the airline feeIt was not trueKept the UA super on hold while I way called a super at justflyWhen confronted with this inaccurate information and blatant withholding of information, the justfly supervisor pretended that she could not hear me on the call and dropped itLuckily United supervisor got to witness the whole conversation and helped me remedy my issueBUYER BEWARE when dealing with justfly.***
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!!
***
Advertised in bold writing on their website:"Extended Cancellation Policy - You always have the option to cancel within hours of purchase without JustFly's standard cancellation fee!" In fine print, you learn that you only have the option to cancel within hours if you purchase the extended cancellation policy which costs $per passengerThis is an intentionally misleading advertisementAll airlines have free cancellations within hours (a legal requirement) therefore the hour cancellation period is the industry standard (hardly extended)Justfly requires additional payment for a policy that they imply through their marketing language is included in their servicesVery unethical practiceWhile booking a flight through their site, the dates for the flights were unintentionally changedAfter completing the booking, the date change was noticedWhen we called to rebook and/or cancel the flights within the hour period, customer service was extremely unhelpful with long
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
I bought a ticket from justfly*** in March for a roundtrip itinerary from Kansas City to Manila from Dec to Jan 3, connecting through Chicago and Narita airport in JapanI also paid "seating assignment fees" so that my year-old traveling with me and I could sit togetherIn August, I received an email from justfly*** that the airline, All Nippon Airways, changed a portion of my itinerary, and that I needed to call them immediatelyI called *** on 8/17/and was told that my flights from Kansas City to Chicago and Chicago to Japan had changed, that my flight into Japan was now arriving at Haneda instead of Narita, and that I could refuse to accept the change since it would involve having to move my own luggage from Haneda to Narita, where my flight to Manila was still departing fromThe *** agent said there were many alternative itineraries available, but that justfly*** needed to reissue my ticket as my travel agentI called justfly*** on the same dayThe phone call wit
on 4/19/18, I spoke to *** *** ** Justfly travel agencyUnfortunately, she did disclosed all charges at the time when I booked tickets, I asked her about reserving seats and check in baggage but she told me that I can do after purchasing my ticketsshe told me to check in one bag and that was ok with meone part of the flight was booked with jet-blueno charge for reserving seats and for one check in bagthe second flight was with Spirit airline and they charge each to reserved a seat and to per check in bagthis info was not disclosed to me at the time of purchaseIf I new this , I would not have purchased the tickets*** *** purposely avoid giving me the accurate infoOn 4/21/18, I spoke *** *** and Manager*** and both said there is nothing they can do about this materI cannot cancel the tickets or there will because fee will be deductedThis is Cheating the citizen of the United State of America They made a mistake
DONT DO IT! They sent me a confirmation for a certain amount but then my credit card was billed $more! I had to call customer service and they did credit me back the $but I shouldn't have been charged it in the first place Then I had to cancel my flight and there was nothing the airline could do for me because they said JustFly had complete control over it JustFly was unwilling to give me credit nothing..They said I would be charged $by the airline carrier (United) and then they would charge me an additional $150! $in cancellation fees for a $ticket..ugh..And they go in circles trying to explain it to you, it can be very misleading If you read the fine print on their website they can cancel your ticket but you get unfairly penalized if you cancel on them..The prices may be low but you could end up paying a lot more in the long run
I purchased an airline ticket to fly from Florida to NJ on Thanksgiving, however my father unexpectedly passed away week prior to my tripWhen I called Justfly, I basically got we are sorry for your loss, but your trip is non refundable and if you'd like to cancel this trip it will cost you $This response is reprehensible! My trip and my life were changed in a way that is unimaginable and the response that I received from the customer service department and their supervisors on Tuesday, November 23, was in essence, tough luck! In no way were they willing to help me in a situation that was completely out of my hands and that I obviously had no choice in the matterThe response and the way in which this was mishandled is utterly disgustingIn a moment of pain and grief this company explicitly told me and demonstrated that they were truly not sorry for my loss, because they thought it best to compound my pain by not helping me in a moment that was beyond human control
Purchased Airline ticket through Just Fly to ItalyUpon return American Airlines said we missed out flight on Septemebr 14, We werre at the FCO Airport in Rome to return to New York on September16, Out confirmation from Just Fly clearly shows out return flight was on Septemebr 16, We were stranded in RomeCould not get ahold of Just Fly and had to purchase tickets to get to New York sao we would not miss our connecting flight home to ClevelandThe cost was $Upon returning home, sent several emails to Just FlyNo responseSent another to every company officer I could findA customer service rep emailed back and forth bascially telling us there is nothing they can do
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
After making a bookimg with this company I received a confirmation hours laterOnce I had the confirmation I noticed that they had spelt a name wrongI called them straight away to rectify thisI was informed they were going to charge me $for their mistake and was told this was an airline freeI disputed this and after multiple phone calls and conversations I am still waiting to correct this mistakeThe airline have told me the change is not a problem but justfly are unwilling to cooperateI have been on hold multiple times for a total of minuitesThe customer service I have received is discusting
Booked a flight through justflyI had to cancel the flightI paid the dollar cancellation fee and was issued a credit toward another flightwas told by the rep that I could use it on ANY other flight within the us or canadawent to rebook my flight the following week using my credit and was informed there was a fee to use my credit issued by the airlines (united)was NOT informed of this when cancellingcontacted united supervisor to ask about the airline feeIt was not trueKept the UA super on hold while I way called a super at justflyWhen confronted with this inaccurate information and blatant withholding of information, the justfly supervisor pretended that she could not hear me on the call and dropped itLuckily United supervisor got to witness the whole conversation and helped me remedy my issueBUYER BEWARE when dealing with justfly.***
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!!
***
Advertised in bold writing on their website:"Extended Cancellation Policy - You always have the option to cancel within hours of purchase without JustFly's standard cancellation fee!" In fine print, you learn that you only have the option to cancel within hours if you purchase the extended cancellation policy which costs $per passengerThis is an intentionally misleading advertisementAll airlines have free cancellations within hours (a legal requirement) therefore the hour cancellation period is the industry standard (hardly extended)Justfly requires additional payment for a policy that they imply through their marketing language is included in their servicesVery unethical practiceWhile booking a flight through their site, the dates for the flights were unintentionally changedAfter completing the booking, the date change was noticedWhen we called to rebook and/or cancel the flights within the hour period, customer service was extremely unhelpful with long
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way