I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
WE FOUND A FLIGHT THROUGH THIS WEBSITE AND THROUGHOUT BOOKING A MESSAGE SHOWED MULTIPLE TIMES NOT TO WAIT AND ASSURING THAT THE RESERVATION COULD BE CANCELLED IN THE FIRST HOURSAS SOON AS WE BOOKED THE FLIGHT, WE FOUND OUT THAT WE CANT GO (LESS THAN AN HOUR HAD PASSED)I CALLED AND WAS TOLD THAT WE WOULD BE CHARGED $PER TICKET TO CANCEL REGAURDLESS OF THE HOUR CANCELLATION MESSAGES ON THE SITEI HAVE CANCELLED THE TICKETS THROUGH THE AIRLINE AND RECEIVED MOST OF OUR MONEY BACKI ASSUME THE $NOT REFUNDED IS THE FEE COLLECTED BY JUSTFLY***THEY ARE COLLECTING A FEE FOR NO SERVICES RENDERED BY USE OF FALSE/MISLEADING INFORMATION
To whom it may concern: My husband wanted to buy a round trip ticket to Europe(Miami Madrid)He saw an opportunity in Just Fly, because it seemed it was a good price , so he put all the information with the idea of buying the ticket but realized it was only one way so he didn't go through with the purchase..This was April a Friday, before midday we checked just in case in the Bk account and nothing was pending weekend nor FridayOn Monday we were about to buy and our card was declined we knew we had money when we check they had charged the ticketWe were calm because in their website it says FREE CANCELLATION doesn't specify whenWe called that same Monday April 18th and they said their was a cancelling fee of dollarsWe complained because 1) In their advertisement it said FREE CANCELLATION 2)Had no idea it had been charged 3)No email confirmation So we decided to fight it back with the bank,We had no luckYesterday May we decided to cancel the ticket even if we lost
I recently booked a flight labeled "nonstop" with JustFly*** I found the flight via Kayak*** When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly***
I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak*** After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
Dear Sir/Madam, Reference: JustFly Booking Number: *** Transaction Date: Sat December Airline confirmation *** I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor *** to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
justfl*** is very convenient especially to those who are busy with their work and have little time to take care of booking flights and hotels for their upcoming holidaythe website is simple and easy to navigatebut the best thing I like about it is the fast processing of the bookingsi got my flight confirmation within minutes and encountered no problem during the flight itselfnot to mention the cheap air farei was expecting something negative becof some reviews i've read but in the end, everything turned out to be okaywould book with them again
JustFly*** advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly*** website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
I booked travel arrangements for my parents with justfly.com to travel to RussiaMy parents are both elderly and both have cancerThey traveled to visit with their grandchildren likely for the last time, otherwise they don’t travel any moreI requested wheelchair accommodations for both of them but the agency did not relate the information properly to the airlinesLuckily, I travelled with my parents on the outbound trip and was able to remedy the situationEven so, LA airport turned out to be very difficult to navigate with wheel chairsWe had to change terminals and the only way to do it with wheelchairs is to go outside and use special buses dedicated to people with disabilitiesBuses were not equipped with wheelchair ramps for some reasonSince my parents will have to travel on their own on their back to Seattle I called the airlines and tried to change their flightI was told I have to call the agency that issued their ticketsI called justfly.com customer service number
I recently booked U.Sdomestic tickets at a very good price through JustFly.comJustFly advertises full refund cancellation within hoursI needed to cancel one of the travelers and attempted this hours before the time limitI was unable to connect with them even though I tried every minutes only to hear a recording telling me to "try again later." Their call center was temporarily having difficulties (according to their website)I finally connected with them minutes before the hour deadlineThey told me I did not meet the hour deadline and therefore will be charged cancellation fee plus my cancelled ticket will not be refunded but only credited with limitations for yearSO, because their system was inoperative, I did not meet their deadline and don't get my refund plus I pay an extra feeThey advertise values of "integrity" but certainly do not stand by thisAdditionally, the supervisor told me I should have cancelled way before the hour timeframeBut hours is what they advertise!!! This is not that treats people respectfully and honestly
I am trying to cancel my reservation and not only is it non-refundable but I keep getting hung up on by the phone systemWhen I managed to get through I was told it was non refundable, got put on hold times and then hung up on by themThe cancellation fee is higher then I was told when I bookedThe final time I called I managed to cancel after being put on hold five timesAll of this took two hours
Justfly*** is a total scamThere is no address of company mentioned on website We purchased ticket at justfly*** in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
I booked with Justfly*** and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
This company is the worstThey do not care about their customers at allThey gave me the wrong information about a flight which led me to purchase the ticketWhen I called because the airline told me that my ticket didn't include the baggage as the *** agent had told me it did, they didn't want to admit their error at allThey kept repeating the same lines over and over againI had to pay over $extra because one of their agents gave me information, RIDICULOUS!
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
After I booked my flight with Just Fly I realized that I could not fly to Australia on my USA passport because I'm a citizen of Australia also, and that I would need to renew my expired Australian passport firstI called Just Fly and they explained that I could not change the itinerary of my flight so I could stop in Los Angeles to get an emergency passport organized from the consulateThey told me the only thing I could do was to cancel it and re book it so that I could do it that way, but that there would be a cancellation and re booking feeI decided to do this as it would save my flying to la and back to Denver in the short amount of time I had before departure dateI proceeded to cancel my flight and when I went to re book it the agent told me that I had to re book it in the exact same way that it was booked priorI told them this is the whole reason I cancelled it and I was told I could do thisShe said no sorry you can'tSo I said then please do not cancel itShe told me
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
WE FOUND A FLIGHT THROUGH THIS WEBSITE AND THROUGHOUT BOOKING A MESSAGE SHOWED MULTIPLE TIMES NOT TO WAIT AND ASSURING THAT THE RESERVATION COULD BE CANCELLED IN THE FIRST HOURSAS SOON AS WE BOOKED THE FLIGHT, WE FOUND OUT THAT WE CANT GO (LESS THAN AN HOUR HAD PASSED)I CALLED AND WAS TOLD THAT WE WOULD BE CHARGED $PER TICKET TO CANCEL REGAURDLESS OF THE HOUR CANCELLATION MESSAGES ON THE SITEI HAVE CANCELLED THE TICKETS THROUGH THE AIRLINE AND RECEIVED MOST OF OUR MONEY BACKI ASSUME THE $NOT REFUNDED IS THE FEE COLLECTED BY JUSTFLY***THEY ARE COLLECTING A FEE FOR NO SERVICES RENDERED BY USE OF FALSE/MISLEADING INFORMATION
To whom it may concern: My husband wanted to buy a round trip ticket to Europe(Miami Madrid)He saw an opportunity in Just Fly, because it seemed it was a good price , so he put all the information with the idea of buying the ticket but realized it was only one way so he didn't go through with the purchase..This was April a Friday, before midday we checked just in case in the Bk account and nothing was pending weekend nor FridayOn Monday we were about to buy and our card was declined we knew we had money when we check they had charged the ticketWe were calm because in their website it says FREE CANCELLATION doesn't specify whenWe called that same Monday April 18th and they said their was a cancelling fee of dollarsWe complained because 1) In their advertisement it said FREE CANCELLATION 2)Had no idea it had been charged 3)No email confirmation So we decided to fight it back with the bank,We had no luckYesterday May we decided to cancel the ticket even if we lost
I recently booked a flight labeled "nonstop" with JustFly*** I found the flight via Kayak*** When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly***
I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak*** After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
Dear Sir/Madam, Reference: JustFly Booking Number: *** Transaction Date: Sat December Airline confirmation *** I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor *** to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
justfl*** is very convenient especially to those who are busy with their work and have little time to take care of booking flights and hotels for their upcoming holidaythe website is simple and easy to navigatebut the best thing I like about it is the fast processing of the bookingsi got my flight confirmation within minutes and encountered no problem during the flight itselfnot to mention the cheap air farei was expecting something negative becof some reviews i've read but in the end, everything turned out to be okaywould book with them again
JustFly*** advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly*** website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
I booked travel arrangements for my parents with justfly.com to travel to RussiaMy parents are both elderly and both have cancerThey traveled to visit with their grandchildren likely for the last time, otherwise they don’t travel any moreI requested wheelchair accommodations for both of them but the agency did not relate the information properly to the airlinesLuckily, I travelled with my parents on the outbound trip and was able to remedy the situationEven so, LA airport turned out to be very difficult to navigate with wheel chairsWe had to change terminals and the only way to do it with wheelchairs is to go outside and use special buses dedicated to people with disabilitiesBuses were not equipped with wheelchair ramps for some reasonSince my parents will have to travel on their own on their back to Seattle I called the airlines and tried to change their flightI was told I have to call the agency that issued their ticketsI called justfly.com customer service number
I recently booked U.Sdomestic tickets at a very good price through JustFly.comJustFly advertises full refund cancellation within hoursI needed to cancel one of the travelers and attempted this hours before the time limitI was unable to connect with them even though I tried every minutes only to hear a recording telling me to "try again later." Their call center was temporarily having difficulties (according to their website)I finally connected with them minutes before the hour deadlineThey told me I did not meet the hour deadline and therefore will be charged cancellation fee plus my cancelled ticket will not be refunded but only credited with limitations for yearSO, because their system was inoperative, I did not meet their deadline and don't get my refund plus I pay an extra feeThey advertise values of "integrity" but certainly do not stand by thisAdditionally, the supervisor told me I should have cancelled way before the hour timeframeBut hours is what they advertise!!! This is not that treats people respectfully and honestly
I am trying to cancel my reservation and not only is it non-refundable but I keep getting hung up on by the phone systemWhen I managed to get through I was told it was non refundable, got put on hold times and then hung up on by themThe cancellation fee is higher then I was told when I bookedThe final time I called I managed to cancel after being put on hold five timesAll of this took two hours
Justfly*** is a total scamThere is no address of company mentioned on website We purchased ticket at justfly*** in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
I booked with Justfly*** and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
This company is the worstThey do not care about their customers at allThey gave me the wrong information about a flight which led me to purchase the ticketWhen I called because the airline told me that my ticket didn't include the baggage as the *** agent had told me it did, they didn't want to admit their error at allThey kept repeating the same lines over and over againI had to pay over $extra because one of their agents gave me information, RIDICULOUS!
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
They are crooks, pulled the bait and switch and I had to pay an additional from what was originally listedNever returned my calls
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
After I booked my flight with Just Fly I realized that I could not fly to Australia on my USA passport because I'm a citizen of Australia also, and that I would need to renew my expired Australian passport firstI called Just Fly and they explained that I could not change the itinerary of my flight so I could stop in Los Angeles to get an emergency passport organized from the consulateThey told me the only thing I could do was to cancel it and re book it so that I could do it that way, but that there would be a cancellation and re booking feeI decided to do this as it would save my flying to la and back to Denver in the short amount of time I had before departure dateI proceeded to cancel my flight and when I went to re book it the agent told me that I had to re book it in the exact same way that it was booked priorI told them this is the whole reason I cancelled it and I was told I could do thisShe said no sorry you can'tSo I said then please do not cancel itShe told me