I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly*** on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
I made two flight reservations for my girlfriend and I.*** was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor*** that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor*** tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
DO NOT USE JUSTFLY! Book reservations, first one I booked I had to call to modify due to wrong returned date, the Justfly agent cancelled my reservation and had me booked a new onei went online and made a second reservation, got a confirmed flight emailOn the day of the flight which is Christmas, the airline told me the flight was cancelledI was furious, I called Justfly customer service, they told me my reservations were cancelledApparently Justfly cancelled both of my reservations by mistakesThey refused to compensate for the new flightthey tried to blame on my credit card for being declinedI used same credit card that got charged for the flight fees and I got confirmation page saying it went thruJustfly is the worst experience I had to dealt with and it ruined my holiday travel :'(
I cancelled a round trip ticket from Los Angeles to New Zealand back in December
I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks
It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
I booked a flight through just fl*** in March A few days before my flight as customary I contacted the airline which was American airline to confirm my flight, to my surprise my flight had been changed with a different time and a different flight numbewr The American airline representative informed me that they contacted justfly in July about the changesI called justfly and they told me that they were never contacted from the airline company and that any changes that were made were minorI expressed that it doesn't matter how minor the changes were,that wasn't the point, the point was that I wasn't emailed and updated itinerary and had I not checked the status of my flight with the airline I would not have know about the changes and thus missed my flightJustfly customer service is the worstI was on a minuite call with a representative where of those minuite I was on holdI spoke to one representative named *** who hung up the phone on me I also spoke to a supervisor after waiting minutes named Lauren who kept insisting that the changes were minor and completely missed the point of not notifying meDon't not book through this company
I purchased an airline ticket for $that I was unable to useThe refused to refund any portion of the ticketOr allow me to use it for a different ticket or cancel the flightThey said it was 100% nonrefundableTheir customer service was slow and hold times were terrible and they were unwilling to do anything to help me with the situation
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
Last July 14, I purchased round trip tickets from JFK to Venice thru Justfly*** and the airline is Air BerlinOn September 24, I got an email from Justfly asking me to contact them or the airline regarding some changes in my itineraryI attempted to contact AirBerlin but I always get a busy signal so I called Justfly and spent hours with their representative who was trying to help me get a return flight to JFK because apparently all flights were cancelledShe told me to wait for 48-72hrs and someone will call from their support when I will have my flight confirmedBut I was already getting anxious as the date of our travel is getting closer (10/5/2017) My anxiety level is getting worse as the day go by and I've been having sleepless nights worrying about our flightsYesterday, Saturday I spent almost all day calling Justly and talking to their representative and asking them for help; then they finally told me that Air Berlin declared bankruptcy back in August 14,
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly*** on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
I made two flight reservations for my girlfriend and I.*** was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor*** that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor*** tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
DO NOT USE JUSTFLY! Book reservations, first one I booked I had to call to modify due to wrong returned date, the Justfly agent cancelled my reservation and had me booked a new onei went online and made a second reservation, got a confirmed flight emailOn the day of the flight which is Christmas, the airline told me the flight was cancelledI was furious, I called Justfly customer service, they told me my reservations were cancelledApparently Justfly cancelled both of my reservations by mistakesThey refused to compensate for the new flightthey tried to blame on my credit card for being declinedI used same credit card that got charged for the flight fees and I got confirmation page saying it went thruJustfly is the worst experience I had to dealt with and it ruined my holiday travel :'(
I cancelled a round trip ticket from Los Angeles to New Zealand back in December
I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks
It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
I booked a flight through just fl*** in March A few days before my flight as customary I contacted the airline which was American airline to confirm my flight, to my surprise my flight had been changed with a different time and a different flight numbewr The American airline representative informed me that they contacted justfly in July about the changesI called justfly and they told me that they were never contacted from the airline company and that any changes that were made were minorI expressed that it doesn't matter how minor the changes were,that wasn't the point, the point was that I wasn't emailed and updated itinerary and had I not checked the status of my flight with the airline I would not have know about the changes and thus missed my flightJustfly customer service is the worstI was on a minuite call with a representative where of those minuite I was on holdI spoke to one representative named *** who hung up the phone on me I also spoke to a supervisor after waiting minutes named Lauren who kept insisting that the changes were minor and completely missed the point of not notifying meDon't not book through this company
I purchased an airline ticket for $that I was unable to useThe refused to refund any portion of the ticketOr allow me to use it for a different ticket or cancel the flightThey said it was 100% nonrefundableTheir customer service was slow and hold times were terrible and they were unwilling to do anything to help me with the situation
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t