I bought online adults and one infant flight tickets (myself, daughters and son) from Greenville Spartanburg SC to Mexico City with Justfly.com on March 27th to fly on May 23th 2017, when I received the confirmation from the agency I noticed that the Infant ticket had the last name short and due to previous experiences I knew this will be an issue, so I called back right after receiving the confirmation and they told me by telephone that everything was correct and that I would not affect in any way that it was a printing issue but in the system will be fine and that I would not have any problem to take the flightOn May 19th, I received a phone call from *** *** telling me that they found and issue with one of the tickets I purchased for my upcoming trip, they said it seems that something was wrong with one of the names of the passengers (the infant), I spent more than hours on the phone fixing this matter with themWhen the flight time came and I was checking in, t
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
We recently booked flights via Justfly***The price per person, per round trip inclusive of taxes was shown to be ~$400, however our final bill for people ended up being over $There was a discrepancy between the price advertised when we selected the flight and the actual amount finally chargedTried to call JustFly to discuss and was on hold for over mins before I was able to speak to a customer service representative who did nothing to help/ clarify the reason for the discrepancy and would not cancel our reservation without further charges which is unacceptableThis company is misleading consumers and appears to be a scam
On March 28, 2016, I booked a flight through Justfly*** using my credit card (costing $in total)The flight was for July 1, 2016, flying out of Richmond, Virginia to Lisbon, Portugal (final destination), with a connection in PhiladelphiaOn June 30, 2016, I checked in for my flight onlineOn July 1st, 2016, I arrived at the Richmond airport hours before my flightThe first flight was American Flight (Richmond to Philadelphia), scheduled to depart at 5:25PMAbout an hour before the flight was scheduled to depart, those waiting for the flight were told that the flight was canceled and that all flights out of Richmond to Philadelphia that night were canceledSince I would miss my connection to Lisbon (Iberia Flight 908) and needed to be in Lisbon on time for a conference, I called Justfly*** and spoke with an agentI told her the airline had canceled the flightI asked her if I could cancel my Justfly*** reservation (since the service I paid for was not being offe
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
On 3/14/I purchased two tickets for Thailand thru Justly*** for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under *** *** *erez my full name and later realized my passport was under just *** *** my married nameThe easiest solution I thought was to call the airline and ask to have the last name *** removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
A booking was made through the justfly*** website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly*** help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly*** refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
I scheduled a flight with the Justfly travel agency over the phoneI made it clear to the agent I spoke with I wanted to fly out of Dallas, TexasI look at my itinerary the following day and saw my ticket was booked flying out of HoustonI called justfly customer and explained my situationShe told me the best they can go is cancel the flight but the cancellation comes with a feeI said I wanted the fee waived since it was the fault of an agentShe started blaming me as if I scheduled it wrongShe also want over their 4hour change or cancellation policy and again tried to put total blame on meI explained the incompetent agent I spoke with never mentioned that and this is my first time using themShe claimed she'll speak to her manager about itShe got back to me and told the fee will only be reduced not waivedI've booked many flights with other companies and I have never been blamed for an agent's mistake and had a company fail to acknowledge their mistakes
JUSTFLY.*** is an UNWORTHY site to use
The purpose of this review is to help others avoid the bad experience I had using JustFly.*** service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY.*** ever again
I purchased round-trip airline tickets though Justfly*** on 5/3/via telephoneWe were instructed to check the reservation over to be sure there were no errors and told we would only have hours to correct any errorsOn 5/5/I called Justfly*** to have them correct a misspelling of a nameAfter over an hour on hold (which they said would be 3-minutes) the representative came back on the phone and notified me that she was able to change the error with one airline (Sun Country) but not on our return trip with American Airlines without charging a $feeI reminded them that they allowed hours for changes and we were still within that time frame and that it was their errorWhen I asked to speak with a supervisor, she refused and said none were availableI also requested the employees name and employee number, which she also refusedShe did eventually give her first nameA second call was made to Justfly*** on 5/6/16, same game only this time they hung up on me afte
I don't even know where to startThis is the worst costumer service I have ever experienced, everEven in writing this I am fearful because I feel like this company scams their customers out of money and I am not sure I trust that they are going to give the full refund, despite their confirming they are going toI booked through just fly for a flight to AustraliaWhen the flight was unexpectedly changed, I only found out about the change through a very vague emailThen when I called JustflyTheir customer service agent took over minutes just to bring up my informationThen another minutes just to inform me that I only had one option and that was a flight landing at I asked if that meant pm because my connecting flight was at pm and because I was concerned about a long layover since I have never traveled this farShe said yesThe call ended after minutes of speakingI get a confirmation email that was startling, saying that the flight has an hour layover
I tried to cancel my reservation before it went throughThe repTold me I won’t be charged any fee for cancelationBut we got disconnectedShe never called me backI called back myself and was on hold for more than an hrI went online and the booking was suddenly confirmedI went ahead and canceled it and belatedly realized there was a $cancelation chargeWhen a repCame on again and I explained the situation and requested a one time waiverHe refused because the booking had “gone through”
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking!
In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more!
Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
I bought online adults and one infant flight tickets (myself, daughters and son) from Greenville Spartanburg SC to Mexico City with Justfly.com on March 27th to fly on May 23th 2017, when I received the confirmation from the agency I noticed that the Infant ticket had the last name short and due to previous experiences I knew this will be an issue, so I called back right after receiving the confirmation and they told me by telephone that everything was correct and that I would not affect in any way that it was a printing issue but in the system will be fine and that I would not have any problem to take the flightOn May 19th, I received a phone call from *** *** telling me that they found and issue with one of the tickets I purchased for my upcoming trip, they said it seems that something was wrong with one of the names of the passengers (the infant), I spent more than hours on the phone fixing this matter with themWhen the flight time came and I was checking in, t
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
We recently booked flights via Justfly***The price per person, per round trip inclusive of taxes was shown to be ~$400, however our final bill for people ended up being over $There was a discrepancy between the price advertised when we selected the flight and the actual amount finally chargedTried to call JustFly to discuss and was on hold for over mins before I was able to speak to a customer service representative who did nothing to help/ clarify the reason for the discrepancy and would not cancel our reservation without further charges which is unacceptableThis company is misleading consumers and appears to be a scam
On March 28, 2016, I booked a flight through Justfly*** using my credit card (costing $in total)The flight was for July 1, 2016, flying out of Richmond, Virginia to Lisbon, Portugal (final destination), with a connection in PhiladelphiaOn June 30, 2016, I checked in for my flight onlineOn July 1st, 2016, I arrived at the Richmond airport hours before my flightThe first flight was American Flight (Richmond to Philadelphia), scheduled to depart at 5:25PMAbout an hour before the flight was scheduled to depart, those waiting for the flight were told that the flight was canceled and that all flights out of Richmond to Philadelphia that night were canceledSince I would miss my connection to Lisbon (Iberia Flight 908) and needed to be in Lisbon on time for a conference, I called Justfly*** and spoke with an agentI told her the airline had canceled the flightI asked her if I could cancel my Justfly*** reservation (since the service I paid for was not being offe
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
I've booked three tickets on *** for a price of$per ticketBooking was confirmed by justfly and airlineTwo hours later I've received an email from *** that my booking was placed on hold and I have to contact themI've called customer service and spoke to Amy who informed me that price has increased to $per ticket and I have two choices either to pay new price or cancelI had to cancel the bookingI"m dissatisfied with *** because of this situationThey advertise low price to bring traffic to their website and don't honor quoted prices
On 3/14/I purchased two tickets for Thailand thru Justly*** for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under *** *** *erez my full name and later realized my passport was under just *** *** my married nameThe easiest solution I thought was to call the airline and ask to have the last name *** removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
The worst experience of my life, lost dollars with themPlease stay way from this company
A booking was made through the justfly*** website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly*** help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly*** refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
I scheduled a flight with the Justfly travel agency over the phoneI made it clear to the agent I spoke with I wanted to fly out of Dallas, TexasI look at my itinerary the following day and saw my ticket was booked flying out of HoustonI called justfly customer and explained my situationShe told me the best they can go is cancel the flight but the cancellation comes with a feeI said I wanted the fee waived since it was the fault of an agentShe started blaming me as if I scheduled it wrongShe also want over their 4hour change or cancellation policy and again tried to put total blame on meI explained the incompetent agent I spoke with never mentioned that and this is my first time using themShe claimed she'll speak to her manager about itShe got back to me and told the fee will only be reduced not waivedI've booked many flights with other companies and I have never been blamed for an agent's mistake and had a company fail to acknowledge their mistakes
JUSTFLY.*** is an UNWORTHY site to use
The purpose of this review is to help others avoid the bad experience I had using JustFly.*** service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY.*** ever again
I purchased round-trip airline tickets though Justfly*** on 5/3/via telephoneWe were instructed to check the reservation over to be sure there were no errors and told we would only have hours to correct any errorsOn 5/5/I called Justfly*** to have them correct a misspelling of a nameAfter over an hour on hold (which they said would be 3-minutes) the representative came back on the phone and notified me that she was able to change the error with one airline (Sun Country) but not on our return trip with American Airlines without charging a $feeI reminded them that they allowed hours for changes and we were still within that time frame and that it was their errorWhen I asked to speak with a supervisor, she refused and said none were availableI also requested the employees name and employee number, which she also refusedShe did eventually give her first nameA second call was made to Justfly*** on 5/6/16, same game only this time they hung up on me afte
I don't even know where to startThis is the worst costumer service I have ever experienced, everEven in writing this I am fearful because I feel like this company scams their customers out of money and I am not sure I trust that they are going to give the full refund, despite their confirming they are going toI booked through just fly for a flight to AustraliaWhen the flight was unexpectedly changed, I only found out about the change through a very vague emailThen when I called JustflyTheir customer service agent took over minutes just to bring up my informationThen another minutes just to inform me that I only had one option and that was a flight landing at I asked if that meant pm because my connecting flight was at pm and because I was concerned about a long layover since I have never traveled this farShe said yesThe call ended after minutes of speakingI get a confirmation email that was startling, saying that the flight has an hour layover
I tried to cancel my reservation before it went throughThe repTold me I won’t be charged any fee for cancelationBut we got disconnectedShe never called me backI called back myself and was on hold for more than an hrI went online and the booking was suddenly confirmedI went ahead and canceled it and belatedly realized there was a $cancelation chargeWhen a repCame on again and I explained the situation and requested a one time waiverHe refused because the booking had “gone through”
I booked my flight with this company and I noticed a couple weeks later that my dates were backwards I was flying into my home city from my destination and leaving from my home city returning to my destination It is possible that I booked it wrong but I don't believe soNever the less, when I contacted them to change the flight to the correct dates they wanted to charge me an additional $which I thought I would get a credit for the original $(give or take, just rounding the numbers) I was fine paying an extra $for the mistake but they said it was in addition to So my original $dollar flight would end up costing $1, Talking to to a very helpful representative from the Revdex.com, he recommended I contact the actual airline It made sense and was a great idea They were able to cancel the incorrect flight and book me on the correct one only having to pay a fraction of what JustFly wanted to charge me The additional cost for me was around $300, not $ I understand that I have to pay fees and make up the cost difference of the flights I just think that more than double is a bit excessive I do want to say that everyone I spoke to at JetBlue was very helpful and extremely nice I should have checking into JustFly before using them I do not recommend them for booking flights
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking!
In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more!
Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances