I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
Totally unacceptable: Among the other search engines, JustFly seemed to have the lowest price online at that time, so I booked and paidWithin minutes upon receiving the confirmation email, I noticed the dates were wrong, a day off for both the departure and the returnI immediately called the number for them to correct the error, but they declined unless I paid $because I wanted to make a change!!! I insisted that I didn't want to make any changes on my reservations, their system needed to correct the datesI was back and forth for hours between JustFly's non-accommodating customer service and supervisors, my credit card, and the airlines! I read the full refund or cancellation policy but JustFly just didn't do anything to correct the error, nor give me back a FULL refund! The website is very misleading tooIf you just want to read on more information (such as insurance), it ends up "purchased" on your receipt -- again, if you don't notice it, it would show up on you
I purchased plane tickets through Just FlyDuring the purchasing process I accidentally made a typoAn "s" got added to my first nameWhen I realized this and later attempted to get the company to fix the typo so my travel documents would match my passport and other identification, they refusedI spent many, many hours on the phone with Just Fly, as well as with the airline companies the tickets had been booked onAll the airline companies involved told me unequivocally that Just Fly could make the spelling correction for and that due to booking through Just fly, only just fly could make this change (not the airlines)I spoke with multiple representatives as well as a supervisor at just flyI sent a copy of my passport to the supervisor who a day or so later told me that the change could be made and they would contact British Airways, the validating carrierI was then told British would not allow Just Fly to make the changeWhen I later called British I was told that this was
I booked a round trip flight from Charleston, SC to Pittsburgh, PA on the Priceline website When I received my email confirmation, the flight had me going to Charleston, WV, not Pittsburgh, PA through Justfly (I had never heard of this company) I called Justfly's customer service right away and spoke to ***, he would not give his last name He said there would be a $cancellation fee I told him I reviewed the flight information on line before submitting that it was correct The email confirmation was wrong After complaining, he said he would lower the cancellation fee to $as a courtesy I have flown enough to know to review the information before submitting I hope this review helps other people to be aware
I just made a reservation for a certain date then I realized it was for the day before, not the date I had entered I called to cancel and I was told I could cancel, but I would be charged $per person for a total of $to cancel I was asked where that was stated and I was told it was in their Terms and Conditions I was told there was nothing stating that I had to agree to their Terms and Conditions in order to book the flight I was told that "I should have read them" After I told Olivia, the customer service agent, that this was illegal she said she could lower the cancellation fee to $per person for a total of $ Since I will be on a cruise the day before there is no way I can take the flightThen the most infuriating "policy" was that I couldn't change my tickets to avoid the $cancellation fee, until after hours and at that time I would incur penalties and change feesThis is an illegal operation and amazing that they are still in businessI want my $refunded back to me!
It's unfortunate that I have to give them any stars at all because there would be no way I would even give them star
My husband and I just went online to purchase airlines to ArubaMy husband found a GREAT price of $per person round tripWe put put our travel dates in, entered are names and date of birth, then our credit card numberWe looked over all the info including the dates of travel and purchased the ticketsWhen my husband got the confirmation email the travel dates were changed to dates that we did not selectWe called Justfly and were told it was a computer error and if we wanted the travel dates we wanted it would cost us moreWe then asked for a supervisor and were on hold for over a 1/hour then while speaking to supervisor we got hung up on we called back and during our call I pulled them up on your web-site and right away my husband and I cancelled the purchase
I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
I purchased a flight from JustFly from Wedto Satbut it was booked and ticketed for the incorrect daysThe tickets came through as Fri to SatWhen I called Justfly to advise of their error and correct the flight, I was changed an additional $$was a change fee from the airline, $was a change fee from JustFly and the balance was a fare differenceIt should not have caused me anything for a error that was not my own, but I expected they would at least waive the JustFly fee of $and they refused
I attempted to book a flight with *** and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
Made a flight reservation through JustFlyReceived notification from merchant that airline had changed itineraryContacted airline, they said merchant had made the changeChanges were unacceptableAttempted to change back with JustFlyThey would do so for additional chargeObjected and cancelled the reservation, requesting full refundJustFly said it was being processedReceived notification of another changeCalled JustFly, same storyRequested cancellation and refundRefused to cancel or issue any form of refund
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
I selected travel for 11/23-27, after paying I received and was emailed itineraryI didn't look at it the iternary until hours after the hour free change/cancellation policy., because I assumed what I booked is what I gotBut came to find out that they booked me going and returning on the same date, 11/I tried to resolve over the phone, was placed on excessive hold, while they located a supervisor, none was available, so I was given the option for the supervisor to call me back at a specific time the next dayThe supervisor never called, so I called back and was once again placed on excessive holdI finally got a supervisor ***, and she said the same exact thing as the customer rep., I asked to speak to someone above her and she would not put me through, nor would she give me the name of CEO so I could escalate the matterThis was also the week that there were report computer problems with all the airlines
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take *** *** ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take *** *** againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
Totally unacceptable: Among the other search engines, JustFly seemed to have the lowest price online at that time, so I booked and paidWithin minutes upon receiving the confirmation email, I noticed the dates were wrong, a day off for both the departure and the returnI immediately called the number for them to correct the error, but they declined unless I paid $because I wanted to make a change!!! I insisted that I didn't want to make any changes on my reservations, their system needed to correct the datesI was back and forth for hours between JustFly's non-accommodating customer service and supervisors, my credit card, and the airlines! I read the full refund or cancellation policy but JustFly just didn't do anything to correct the error, nor give me back a FULL refund! The website is very misleading tooIf you just want to read on more information (such as insurance), it ends up "purchased" on your receipt -- again, if you don't notice it, it would show up on you
I purchased plane tickets through Just FlyDuring the purchasing process I accidentally made a typoAn "s" got added to my first nameWhen I realized this and later attempted to get the company to fix the typo so my travel documents would match my passport and other identification, they refusedI spent many, many hours on the phone with Just Fly, as well as with the airline companies the tickets had been booked onAll the airline companies involved told me unequivocally that Just Fly could make the spelling correction for and that due to booking through Just fly, only just fly could make this change (not the airlines)I spoke with multiple representatives as well as a supervisor at just flyI sent a copy of my passport to the supervisor who a day or so later told me that the change could be made and they would contact British Airways, the validating carrierI was then told British would not allow Just Fly to make the changeWhen I later called British I was told that this was
I booked a round trip flight from Charleston, SC to Pittsburgh, PA on the Priceline website When I received my email confirmation, the flight had me going to Charleston, WV, not Pittsburgh, PA through Justfly (I had never heard of this company) I called Justfly's customer service right away and spoke to ***, he would not give his last name He said there would be a $cancellation fee I told him I reviewed the flight information on line before submitting that it was correct The email confirmation was wrong After complaining, he said he would lower the cancellation fee to $as a courtesy I have flown enough to know to review the information before submitting I hope this review helps other people to be aware
I just made a reservation for a certain date then I realized it was for the day before, not the date I had entered I called to cancel and I was told I could cancel, but I would be charged $per person for a total of $to cancel I was asked where that was stated and I was told it was in their Terms and Conditions I was told there was nothing stating that I had to agree to their Terms and Conditions in order to book the flight I was told that "I should have read them" After I told Olivia, the customer service agent, that this was illegal she said she could lower the cancellation fee to $per person for a total of $ Since I will be on a cruise the day before there is no way I can take the flightThen the most infuriating "policy" was that I couldn't change my tickets to avoid the $cancellation fee, until after hours and at that time I would incur penalties and change feesThis is an illegal operation and amazing that they are still in businessI want my $refunded back to me!
It's unfortunate that I have to give them any stars at all because there would be no way I would even give them star
My husband and I just went online to purchase airlines to ArubaMy husband found a GREAT price of $per person round tripWe put put our travel dates in, entered are names and date of birth, then our credit card numberWe looked over all the info including the dates of travel and purchased the ticketsWhen my husband got the confirmation email the travel dates were changed to dates that we did not selectWe called Justfly and were told it was a computer error and if we wanted the travel dates we wanted it would cost us moreWe then asked for a supervisor and were on hold for over a 1/hour then while speaking to supervisor we got hung up on we called back and during our call I pulled them up on your web-site and right away my husband and I cancelled the purchase
I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
I purchased a flight from JustFly from Wedto Satbut it was booked and ticketed for the incorrect daysThe tickets came through as Fri to SatWhen I called Justfly to advise of their error and correct the flight, I was changed an additional $$was a change fee from the airline, $was a change fee from JustFly and the balance was a fare differenceIt should not have caused me anything for a error that was not my own, but I expected they would at least waive the JustFly fee of $and they refused
I attempted to book a flight with *** and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
Made a flight reservation through JustFlyReceived notification from merchant that airline had changed itineraryContacted airline, they said merchant had made the changeChanges were unacceptableAttempted to change back with JustFlyThey would do so for additional chargeObjected and cancelled the reservation, requesting full refundJustFly said it was being processedReceived notification of another changeCalled JustFly, same storyRequested cancellation and refundRefused to cancel or issue any form of refund
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
I selected travel for 11/23-27, after paying I received and was emailed itineraryI didn't look at it the iternary until hours after the hour free change/cancellation policy., because I assumed what I booked is what I gotBut came to find out that they booked me going and returning on the same date, 11/I tried to resolve over the phone, was placed on excessive hold, while they located a supervisor, none was available, so I was given the option for the supervisor to call me back at a specific time the next dayThe supervisor never called, so I called back and was once again placed on excessive holdI finally got a supervisor ***, and she said the same exact thing as the customer rep., I asked to speak to someone above her and she would not put me through, nor would she give me the name of CEO so I could escalate the matterThis was also the week that there were report computer problems with all the airlines
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take *** *** ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take *** *** againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely