Advertised in bold writing on their website:"Extended Cancellation Policy - You always have the option to cancel within hours of purchase without JustFly's standard cancellation fee!" In fine print, you learn that you only have the option to cancel within hours if you purchase the extended cancellation policy which costs $per passengerThis is an intentionally misleading advertisementAll airlines have free cancellations within hours (a legal requirement) therefore the hour cancellation period is the industry standard (hardly extended)Justfly requires additional payment for a policy that they imply through their marketing language is included in their servicesVery unethical practiceWhile booking a flight through their site, the dates for the flights were unintentionally changedAfter completing the booking, the date change was noticedWhen we called to rebook and/or cancel the flights within the hour period, customer service was extremely unhelpful with long
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I have purchased a flight on 11/29, and was unable to leave the state at timeI spoke with a representative Ian, in cancelations and as per Justfly website, paid the cancelation request of After payment of for round trip airfare, and was assured the cancelation request was processedThis occurred 11/As of today l, 12/13, I still have no resolutionI’ve spoken to multiple representatives, including supervisor in cancellations, DanielAs of 12/11, I was ensured that I would receive a call back the very next business day, 12/12, as billing was closed at the time of my follow up callToday, 12/13, after numerous attempts to reach supervisor Daniel with hopes of resolution, I was informed there still is no update on my refundI have followed up on several occasions and am told the cancelation request has failed to process and nothing anyone can doI am seeking the full refund of $issued back to my card as promised
Advertised in bold writing on their website:"Extended Cancellation Policy - You always have the option to cancel within hours of purchase without JustFly's standard cancellation fee!" In fine print, you learn that you only have the option to cancel within hours if you purchase the extended cancellation policy which costs $per passengerThis is an intentionally misleading advertisementAll airlines have free cancellations within hours (a legal requirement) therefore the hour cancellation period is the industry standard (hardly extended)Justfly requires additional payment for a policy that they imply through their marketing language is included in their servicesVery unethical practiceWhile booking a flight through their site, the dates for the flights were unintentionally changedAfter completing the booking, the date change was noticedWhen we called to rebook and/or cancel the flights within the hour period, customer service was extremely unhelpful with long
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I have purchased a flight on 11/29, and was unable to leave the state at timeI spoke with a representative Ian, in cancelations and as per Justfly website, paid the cancelation request of After payment of for round trip airfare, and was assured the cancelation request was processedThis occurred 11/As of today l, 12/13, I still have no resolutionI’ve spoken to multiple representatives, including supervisor in cancellations, DanielAs of 12/11, I was ensured that I would receive a call back the very next business day, 12/12, as billing was closed at the time of my follow up callToday, 12/13, after numerous attempts to reach supervisor Daniel with hopes of resolution, I was informed there still is no update on my refundI have followed up on several occasions and am told the cancelation request has failed to process and nothing anyone can doI am seeking the full refund of $issued back to my card as promised