Justice

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have communicated a resolution directly to the consumer on August 4,

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have communicated a resolution directly to the consumer on 8/30/17, 10/26/and 10/27/

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and corresponded directly to the consumer on 1/19/

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint As a result, we have attempted to contact the customer by phone and email but unfortunately, have not been able to make contact with [redacted] in order to resolveA customer care representative can assist at ###-###-#### or [redacted] if assistance is still needed

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have communicated a resolution directly to the consumer on July 2,

This is to acknowledge receipt of your correspondence regarding the cited complaintJustice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaintAs a result, we have fully reviewed this matter and have communicated directly with the consumer to resolve Best regards, Richelle F [redacted] customer experience leader —————————————————— justice a subsidiary of ascena retail group, inc walton parkway ? new albany ? oh ? 866-341- [email protected]

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and a detailed response was provided directly to the consumer on August 12, Best regards, Richelle F*

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have attempted to contact the customer multiple times via telephone without a response An email was sent today asking the customer to return the call Thank you,Justice Customer Care

Tammy from Justice did contact me directly today and after she had the chance to review everythingTammy was extremely helpful and was very apologetic regarding the situation that happenedShe was able to offer insight into what had happened and she listenedThat is was the best part, she listened, she did not rush me through the phone call or try to blow me offShe listened and she offered a resolution that was fair As I explained to her, this went a very long way to showing that Justice does indeed care about their customers and customer retentionKudos to Tammy for the quick and fair response Thank you to Justice for taking this seriously

Thank you for notifying us of Ms [redacted] experienceJustice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaintI’m sorry to read of any disappointment that was experienced I have researched promotional offers available for 7/and am unable to find an offer for that day other than 30% off clearanceIn this type of promotion, prices automatically ring at the discounted rateI would like to offer assistance and need additional informationPlease have Ms [redacted] provide an image of coupon or ring code/description of the coupon that was presented at checkoutIn addition, please request the store number and transaction number for the purchase she made that day I look forward to receiving additional information in order to assist

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have communicated a resolution directly to the consumer on June 30, Thank you,Justice Customer Care

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Thank you for contacting Justice Customer RelationsWe appreciate you reaching out to us and wanted to let you know that your email has been received.Our business hours are Monday to Friday, 8:30am – 5:30pm ESTWe will be closed on Thanksgiving Day Your comments are important to us and we are committed to getting back with you within 2-business days, if not sooner.We sincerely appreciate your patience and look forward to assisting you with your inquiryBest regards, Justice Customer Relations Team **Please note – If you have contacted us regarding an online/catazine order, e-gift card or the shopjustice.com website, your correspondence will be forwarded to the Justice Online Customer Service Team and they will be in touch to assist with your inquiry as quickly as possibleYou may also reach out to an online representative directly via email at [email protected] or by phone at 1-866-246-5822, option

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and a detailed response and resolution was provided directly to the consumer on 4/20/17.Best regards,Richelle F [redacted]

This is to acknowledge receipt of your correspondence regarding the cited complaint. Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint. As a result, we have fully reviewed this matter and have communicated a resolution... directly to the consumer on July 22, 2016. Justice Customer Care

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have communicated a resolution directly to the consumer on July 9,

From: Customer Relations <[email protected]>Date: Fri, Apr 22, 2016 at 8:53 AMSubject: RE: You have a new message from the BBB of Central Ohio complaint #11405550.To: RevDex.com <[email protected]>Thank you for contacting Justice... Customer Relations. We appreciate you reaching out to us and wanted to let you know that your email has been received. Our normal business hours are Monday to Friday, 8:30am – 5:30pm EST. Your comments are important to us and we are committed to getting back with you within 1-2 business days, if not sooner. We sincerely appreciate your patience and look forward to assisting you with your inquiry. Best regards, Justice Customer Relations Team **Please note – If you have contacted us regarding an online/catazine order, e-gift card or the shopjustice.com website, your correspondence will be forwarded to the Justice Online Customer Service Team and they will be in touch to assist with your inquiry as quickly as possible. You may also reach out to an online representative directly via email at [email protected] or by phone at 1-866-246-5822, option 4.

This is to acknowledge receipt of your correspondence regarding the cited complaint. Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint. As a result, we have fully reviewed this matter and have communicated a resolution... directly to the consumer on September 6, 2016.Justice Customer Care