Justice

Refund has been received

I reviewed the response made by the business in reference to complaint ID 1*** and find the resolution is satisfactory to me
Regards, *** ***

Please close this complaint.....The money has been refunded

Hello,
Justice takes consumer feedback seriously and welcomes the opportunity to address the issues raised in this complaint. Justice recently discovered that a promo code intended solely for use by Justice associates (our employees) was posted on Instagram under the hashtag
#glitchmafia. In fact, this promo code was not yet announced to our associates. When the user entered the code at our site, the user was notified on-screen that they had used an associate discount codeThe transaction was initially allowed to proceed. After discovering that non-employees were wrongfully using the associate-only code, Justice canceled all such orders. Justice’s computer system is not set up to display a specific reason for order rejection resulting from unauthorized use of a promo code. Our best alternative message for this scenario is ‘out of stock,’ and that is what we displayed in this instance even though the items were still available at that time. As you can see, there were at least a couple red flags to indicate to those attempting to use the promo code that they were misusing the promo code. Nonetheless, we have already refunded funds associated with purchases made using these promo codes. But it takes time for the payment issuer (i.e., the credit card company) to effectuate the refund and for the refund to be displayed in the customer’s account
Thank you,
Customer Relations

This is to acknowledge receipt of your correspondence regarding the cited complaintJustice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaintAs a result, we have fully reviewed this matter and have communicated a resolution directly to the
consumer on December 27,

This is to acknowledge receipt of your correspondence regarding the cited complaintJustice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaintAs a result, we have fully reviewed this matter and have communicated a resolution directly to the
consumer on December 20,

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have communicated a resolution directly to the consumer on July 8, The gift card tracking number indicates it will be delivered on 7/13/

This is to acknowledge receipt of your correspondence regarding the cited complaint. Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint. As a result, we have fully reviewed this matter and have communicated a resolution
directly to the consumer on June, 9, 2016.Justice Client Support Tell us why here

Hello,
Justice takes consumer feedback seriously and welcomes the opportunity to address the issues raised in this complaint. Justice recently discovered that a promo code intended solely for use by Justice associates (our employees) was posted on Instagram under the hashtag
#***. In fact, this promo code was not yet announced to our associates. When the user entered the code at our site, the user was notified on-screen that they had used an associate discount codeThe transaction was initially allowed to proceed. After discovering that non-employees were wrongfully using the associate-only code, Justice canceled all such orders. Justice’s computer system is not set up to display a specific reason for order rejection resulting from unauthorized use of a promo code. Our best alternative message for this scenario is ‘out of stock,’ and that is what we displayed in this instance even though the items were still available at that time. As you can see, there were at least a couple red flags to indicate to those attempting to use the promo code that they were misusing the promo code. Nonetheless, we have already refunded funds associated with purchases made using these promo codes. But it takes time for the payment issuer (i.e., the credit card company) to effectuate the refund and for the refund to be displayed in the customer’s account
Thank you,
Customer Relations

This is to acknowledge receipt of your correspondence regarding the cited complaint. Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint. As a result, we have fully reviewed this matter and a detailed response was
provided directly to the consumer on 1/5/

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have communicated a resolution
directly to the consumer on July 8,

This matter has been resolved with justiceThey reached out to me and refunded me because the product was no longer in stockThank you so much for help in this matter

This is to acknowledge receipt of your correspondence regarding the cited complaint. Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint. As a result, we have fully reviewed this matter and have communicated a resolution
directly to the consumer on October 3rd, 2016. Justice Customer Care

This is to acknowledge receipt of your correspondence regarding the cited complaint. Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint. As a result, we have fully reviewed this matter and have communicated a resolution
directly to the consumer on December 12, 2016. Justice Customer Care

This is to acknowledge receipt of your correspondence regarding the cited complaint. Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint. As a result, we have fully reviewed this matter and have communicated a resolution
directly to the consumer on 12/9/2016. Justice Customer Care Tell us why here

Justice takes consumer feedback seriously and welcomes the opportunity to address the issues raised in this complaint. Justice recently discovered that a promo code intended solely for use by Justice associates (our employees) was posted on Instagram under the hashtag #glitchmafia. In
fact, this promo code was not yet announced to our associates. When the user entered the code at our site, the user was notified on-screen that they had used an associate discount codeThe transaction was initially allowed to proceed. After discovering that non-employees were wrongfully using the associate-only code, Justice canceled all such orders. Justice’s computer system is not set up to display a specific reason for order rejection resulting from unauthorized use of a promo code. Our best alternative message for this scenario is ‘out of stock,’ and that is what we displayed in this instance even though the items were still available at that time. As you can see, there were at least a couple red flags to indicate to those attempting to use the promo code that they were misusing the promo code. Nonetheless, we have already refunded funds associated with purchases made using these promo codes. But it takes time for the payment issuer (i.e., the credit card company) to effectuate the refund and for the refund to be displayed in the customer’s account
Thank you,
Customer Relations

Hi,Thank you for your assistance with complaint #***.I am very happy and relieved to report this issue has finally been resolved and I got my refund!Thank you so much for your support and assistance.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 12542132, and find the resolution is satisfactory to meI wish I had spoken with corporate manager, Cynthia, initiallyThank you Cynthia for taking the time to understand my concerns and address them!
Regards,
*** ***

This is to acknowledge receipt of your correspondence regarding the cited complaintJustice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaintAs a result, we have fully reviewed this matter and have communicated a resolution directly to
the consumer on February 11,

This is to acknowledge receipt of your correspondence regarding the cited complaint Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint As a result, we have fully reviewed this matter and have communicated a resolution
directly to the consumer on April 20, In order to protect consumer privacy, the consumer has also been advised they have the option to share our response directly with you