Justice

I have not yet received the rest of my order.  The actual credit that was promised cannot be realized until the order has been delivered. As for the changes in business practice I requested, I have been told those problems will be sent to other depts. to be addressed. I cannot acknowledge those problems will/ have been resolved.
Regards,
[redacted]

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and have communicated a resolution...

directly to the consumer via email on July 21, 2016. The advertisement in question was the “?? It’s a pajama party! 40% off all sleepwear starts online now!” email which was sent to customers on 7/14. The details of the promotional offer were listed at the bottom of the email stating that the flash sale was valid through 7/15/16 at 5:29 AM ET. It appears the Ms. [redacted] was shopping outside of the promotional flash sale period.If you need additional details, please let me know.  Best regards, Richelle F[redacted]

We have fully reviewed this matter and have communicated a resolution directly to the consumer - including the anticipated ship date of the outstanding item and the credit for that was issued for that item.   In order to protect consumer privacy, the consumer has also been advised they have the option to share our response directly with you.

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and have communicated a resolution...

directly to the consumer on August 9th, 2016. Justice Customer Care

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint.  As a result, we have attempted to contact the customer by phone and email...

but unfortunately, have not been able to make contact with [redacted] in order to resolve. A customer care representative can assist at ###-###-#### or [redacted] if assistance is still needed.

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and have attempted to communicate a...

resolution with the customer on several occasions during the week of 1/9/17, via both phone and email but have heard back from the customer.

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and have communicated a resolution...

directly to the consumer on June 30, 2016. Thank you,Justice Customer Care

Hello,
 
Justice takes consumer feedback seriously and welcomes the opportunity to address the issues raised in this complaint.  Justice recently discovered that a promo code intended solely for use by Justice associates (our employees) was posted on Instagram under the hashtag #glitchmafia.  In fact, this promo code was not yet announced to our associates.  When the user entered the code at our site, the user was notified on-screen that they had used an associate discount code. The transaction was initially allowed to proceed.  After discovering that non-employees were wrongfully using the associate-only code, Justice canceled all such orders.  Justice’s computer system is not set up to display a specific reason for order rejection resulting from unauthorized use of a promo code.  Our best alternative message for this scenario is ‘out of stock,’ and that is what we displayed in this instance even though the items were still available at that time.  As you can see, there were at least a couple red flags to indicate to those attempting to use the promo code that they were misusing the promo code.  Nonetheless, we have already refunded funds associated with purchases made using these promo codes.  But it takes time for the payment issuer (i.e., the credit card company) to effectuate the refund and for the refund to be displayed in the customer’s account.
 
Thank you,
 
Customer Relations

Thank you for contacting Justice Customer Relations. We appreciate you reaching out to us and wanted to let you know that your email has been received. Our normal business hours are Monday to Friday, 8:30am – 5:30pm EST.  Your comments are important to us and we are committed to getting back with you within 1-2 business days, if not sooner. We sincerely appreciate your patience and look forward to assisting you with your inquiry. Best regards, Justice Customer Relations Team **Please note – If you have contacted us regarding an online/catazine order, e-gift card or the shopjustice.com website, your correspondence will be forwarded to the Justice Online Customer Service Team and they will be in touch to assist with your inquiry as quickly as possible. You may also reach out to an online representative directly via email at [redacted] or by phone at [redacted] option 4. THIS MESSAGE IS SYSTEM GENERATED. PLEASE DO NOT RESPOND TO THIS MESSAGE. CONFIDENTIALITY NOTICE: This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and have communicated a resolution...

directly to the consumer on 11/25/2015.

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and a detailed response and...

resolution was provided directly to the consumer on 4/20/17.Best regards,Richelle F[redacted]

Hello,
Justice takes consumer feedback seriously and welcomes the opportunity to address the issues raised in this complaint.  Justice recently discovered that a promo code intended solely for use by Justice associates (our employees) was posted on [redacted] under the hashtag...

#glitchmafia.  In fact, this promo code was not yet announced to our associates.  When the user entered the code at our site, the user was notified on-screen that they had used an associate discount code. The transaction was initially allowed to proceed.  After discovering that non-employees were wrongfully using the associate-only code, Justice canceled all such orders.  Justice’s computer system is not set up to display a specific reason for order rejection resulting from unauthorized use of a promo code.  Our best alternative message for this scenario is ‘out of stock,’ and that is what we displayed in this instance even though the items were still available at that time.  As you can see, there were at least a couple red flags to indicate to those attempting to use the promo code that they were misusing the promo code.  Nonetheless, we have already refunded funds associated with purchases made using these promo codes.  But it takes time for the payment issuer (i.e., the credit card company) to effectuate the refund and for the refund to be displayed in the customer’s account.
Thank you,
Customer Relations

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and a detailed response was...

provided directly to the consumer on August 12, 2016. Best regards, Richelle F[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and have communicated a resolution directly to the consumer on 8/22/17Tell us why here...

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and therefore welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and corresponded directly...

to the consumer on 1/19/2018.

This is to acknowledge receipt of your correspondence regarding the cited complaint.  Justice takes consumer feedback very seriously and welcomes the opportunity to address the issues in this complaint.  As a result, we have fully reviewed this matter and have communicated a resolution...

directly to the consumer on April 28, 2017.