JuvaCell Pro Skin Therpy

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 10/22/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, JuvaCell

The first and last four numbers of my debit card are [redacted] I was never given a receipt but here is a copy of the packing slip that comes with each order as well as a copy of my bank statement so you can see exactly how they charge meI have now accrued charges as even though I have filed a complaint with you and been in touch with their company I received another $charge on the 25th of August and this time I never even received anything for itAs it stands now they owe me $I appreciate any help you can give meThey're killing me financiallyThey need to be shut down before they scam too many othersThanks, - [redacted] I look forward to hearing back from you and hopefully to a speedy resolution.The company goes by the name Juvacell and they bill under the name visa lye*LudermacelHopefully that answers your question(s)Let me know if I can be of further assistanceSo far I've been billed for $on 6/9, 7/12, 8/8, and 8/for the total mentioned above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRE: ID# [redacted] — JuvaCell Pro Skin Therapy In response to your letter dated 4/28/16, we are requesting our case be reopened against JuvaCell To quickly recap the events, on Jan 3, my wife accepted a free trial from Juvacell for two skin therapy products for shipping charges of $and $My wife did not See any fine print that this trial was for days and if not cancelled within the days, JuvaCell would charge our credit card $and for these two very small bottlesMy wife is 72, bedridden and blind in one eyeWhen these charges appeared on her credit card, we were shocked and immediately called JuvacellThe customer service person was rude and said we should have read the fine printI would like to return these items and get Juvacell to credit these charges which are still on our credit card unpaid and will not be paidThis company Juvacell is a company that is out to cheat peopleThey should put a note in their box that you have days to try this product [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.RE: ID# [redacted] — JuvaCell Pro Skin TherapyIn response to your letter dated 4/28/16, we are requesting our case be reopened against JuvaCell .To quickly recap the events, on Jan 3, my wife accepted a free trial from Juvacell for two skin therapy products for shipping charges of $and $My wife did not See any fine print that this trial was for days and if not cancelled within the days, JuvaCell would charge our credit card $and for these two very small bottlesMy wife is 72, bedridden and blind in one eyeWhen these charges appeared on her credit card, we were shocked and immediately called JuvacellThe customer service person was rude and said we should have read the fine print.I would like to return these items and get Juvacell to credit these charges which are still on our credit card unpaid and will not be paid.This company Juvacell is a company that is out to cheat peopleThey should put a note in their box that you have days to try this product[redacted] Regards, [redacted]

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously class="p1">We feel for [redacted] concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at [redacted] or [redacted] Sincerely, JuvaCell Pro Skin Therapy Customer Service [redacted]

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously class="p1">We feel for [redacted] ’s concerns, and have processed a refund in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-*** or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected] Tell us why here

Hello,We have provided the customer with a courtesy month refund Please be aware that the Terms and Conditions are on the site and everything was outline for the customer before purchasing our products Sincerely,Juva Cell

To Whom It May Concern, According to our records, it shows that [redacted] product purchase has been fully refunded for the disputed amount of $ Please feel free to contact us at [redacted] or [redacted] Thank you, ML Health Products, LLC

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.juvaskincaretherapy.com/ Our records indicate that [redacted] purchased our trial product on January 8th, We understand [redacted] ’s concerns, however, at this time, [redacted] ’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at (877) 452-or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I mistakenlyOrdered this " Free trial" off a [redacted] link There were NO day conditions stated on this linkIf ther had been, I would never have ordered what, as it turns out to be, dollar per HALF ounce moisurizer This company's links thru [redacted] are a misrepresentation of a purchase for shipment price only There are many many complaints on line re: this company I have returned this unused product to this bait and switch operation in order to get a refund SCAM! I tied to find a place on [redacted] where you could report this company but did not find anything useful I WAS MOT aware of any "conditions" of purchase Should have been $Shipping charge Turned out to be $owner TWO months Regards, [redacted]

Hello,We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a courtesy refund of $and $on 9/22/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionFurthermore, the customer stated they have the original screenshot of the link they purchased from Please provide us the link.Sincerely,JuvaCell

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.juvaskincaretherapy.com/ Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund on $on each charge on March 15th, Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us if you should have any further questions at (877) 452-or [email protected],JuvaCell Pro Skin TherapyCustomer Service [email protected]

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously class="p1">We feel for [redacted] ***’s concerns, and have processed a refund in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-or [email protected], JuvaCell Pro Skin Therapy Customer Service [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] ***,Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.juvaskincaretherapy.com/terms.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-842-or [email protected],JuvaCell Pro Skin [email protected]

To Whom It May Concern, Our company strives to make sure that our cus***ers are completely satisfied, therefore we take consumer complaints very seriouslyBefore cus***ers commit to our day free trial, our cus***ers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes Our records indicate that [redacted] had already been processed a refund in the amount of $on 8/We feel for [redacted] 's concerns, though the cus***er was past the guarantee period, we are not able to grant the full refund requestedFeel free to contact us if you should have any further questions at (877) 452-or [email protected] Sincerely, Customer Service [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI did not order nor did I receive any product or service from this companyI was taking care of my dying father and was not at the address supposed product was shipped to from May til mid NovemberNo residents at the address have received any packages in my nameAnother reason I know I didnt order this product is because I only use organic products due to allergic reactionsI will continue to dispute any and all charges until they are removed/refunded or I will persue legal action due to fraudulent charges and misuse of personal information Regards, [redacted]

Dear [redacted] Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.nueeyetone.com/terms.htmlOur records indicate that [redacted] had already been processed a refund in the amount of $on 12/22/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-259-or [email protected],JuvaCell Pro Skin Therpy [email protected]

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously We feel for [redacted] ’s concerns, and have processed a refund in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]