JuvaCell Pro Skin Therpy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hi, I just wanted to thank you for stepping inI have been refuned the full amount by juvacell, I would like to see them stop using the advertising though.They count on us somethings, to fall into their trapSent from my NOOKof wanting to look younger,and by using [redacted] on the [redacted] *show is very misleadingMind you there is no video, just pictures of famous people and [redacted] is reveiling hollywoods secret to looking younger for less then $I know I should have heard my mother's voice telling me, if it sounds too good to be true, it probably is! But ellen? Really, yes it was easy to believe, I just love herPlease try to do something about the advertisingThank you again for your help [redacted] * Regards, [redacted] ***

Dear [redacted] ,Our company, JuvaCell Skin Care, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://juvacellskincare.com/Our records indicate that Maira Perdomo purchased our trial product on January 3rd, 2015, which ended on January 17th, We understand Maira Perdomo’s concerns, however, at this time, Maira Perdomo’s account has been flagged as a chargeback for the disputed charges as indicated by the attached documents, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at 877-238-or [email protected],JuvaCell Pro Skin TherapyCustomer [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I cancelled within that time constraint, Jan I believeI ordered via phone and did not check any box Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see attached letter of response [redacted]

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.juvaskincaretherapy.com/ We feel for [redacted] ***’s concerns, and have processed a refund of your second shipment in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Dear [redacted] , Our company, JuvaCell Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://juvacellskincare.com/ Our records indicate that Matthew Burgees purchased our trial product on January 7th, 2016, which ended on January 21st, We understand Matthew Burgees concerns, however, at this time, Matthew Burgees account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at 877-238-or [email protected] Sincerely,JuvaCell Skin Care Customer Service [email protected]

Dear [redacted] *** Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://juvaeyetherapy.com/terms.php We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-360-6238or [email protected] .Sincerely,JuvaCell Pro Skin Therpy [email protected]

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.juvaskincaretherapy.com/ We feel for Mary Davidson’s concerns, and according to our records we have already processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

To Whom It May Concern, According to our records, it shows that [redacted] product purchase has been fully refunded for the disputed amount of $ class="p3">Please feel free to contact us at [redacted] or [redacted] Thank you, ML Health Products, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want my full money back, ALL of it refundedThe reason the lady indicated that I wasn't, was because the shipment I was charged for had slready been sent out and I should be receiving itThe lady was a bully too I wouldn't want the d6tuff anyway, but here it is, days later and the shipment never comeJuvacell needs shut down before it harms other people Regards, [redacted]

Hello,We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 10/22/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely, JuvaCell

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://juvaskincaretherapy.com/ We feel for [redacted] concerns, though the customer was past the guarantee period, we are not able to grant the refund requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us if you should have any further questions at (877) 452-or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

I RECEIVED MY BANK STATEMENT AND TO MY SURPRISE I WAS CHARGED THREE TIMES FOR JUVACELL EYE CREAM AND SKIN THERAPYTHERE WAS NO MENTION OF A DAY REFUND LEARNED AN EXPENSIVE LESSON WILL NOT BE ORDERING ANYTHING FROM THIS COMPANY

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a courtesy refund of $and $on 9/22/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Furthermore, the customer stated they have the original screenshot of the link they purchased from Please provide us the linkSincerely, JuvaCell

Dear [redacted] , Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously class="p1">We feel for [redacted] ’s concerns, and have processed a refund in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Dear [redacted] Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.dermarenu.net/terms.htmlOur records indicate that [redacted] purchased our trial product on 09/28/ which ended on 10/13/.We understand our customer's concerns, however, at this time, (customer)’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 855-801-or [email protected],JuvaCell Pro Skin Therpy [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want my full money back, ALL of it refundedThe reason the lady indicated that I wasn't, was because the shipment I was charged for had slready been sent out and I should be receiving itThe lady was a bully too I wouldn't want the d6tuff anyway, but here it is, days later and the shipment never comeJuvacell needs shut down before it harms other people
Regards,
*** ***

Dear *** ***,
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
class="p1">We feel for Patricia Well's concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Dear *** ***,
Our company, JuvaCell Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day
free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:http://juvacellskincare.com/
We feel for *** ***'s concerns, and have processed a refund in the amount of 188.48 as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-238-1130 or [email protected].
Sincerely,
JuvaCell Skin Care
Customer Service
[email protected]