JuvaCell Pro Skin Therpy

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 9/28/2015. Please allow up to
business days for the credit to show from the refunded
date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, Juva Cell

To Whom It May Concern,
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very
seriously. We feel for *** ***’s concerns, and according to our records, we have already processed a refund in the amount of $Please allow 5-business days for this refund to be processedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Thank you for your agency to record such business behavior as Juvacell's
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

THIS IS A SCAM!!!
This product is not about rejuvenation, it is about your checking account and ripping you off! The terms of the day trial are vague, and when I received the product nothing in the material refers to a monthly chargeIf I didn't check my account regularly these charges would have gone on indefinitely!
When I called to inquire about this the customer service was unhelpful and uncaringThankfully I was able to cancel the account, but at a cost of $90,
Learn from my mistake - STAY AWAY FROM THIS SCAM!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***, Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. We feel for *** ***’s concerns, and have processed a refund in the amount of $In
addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

To Whom It May Concern,Our company strives to make sure that our cus***ers are completely satisfied, therefore we take consumer complaints very seriouslyBefore cus***ers commit to our day free trial, our cus***ers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Our records indicate that *** *** had already been processed a refund in the amount of $on 8/23. We feel for *** ***'s concerns, though the cus***er was past the guarantee period, we are not able to grant the full refund requested. Feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected],Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After calling the company concerning the autoship renewal and desire to cancel, I was told my only option to reduce my charge was to accept the referenced "deal" which is actually x the stated amount because they stated there would be two products being billedI had called during a weekend within hours of the recharge and shipping couldn't have occurred, so the product was still at their site but they were unwilling to interrupt shipping and provide any refundI was chastised for my failing of due diligence when responding to their product trial which made no noticeable statements for no refunds being allowed except hidden within a large amount of legaleese on other linked pagesI have the delivered box unopened ready to return to the company at the earliest point convenientA search of their company products will give you many complaints similar to mine and not a single supporting recommendation that the product does one percent of the stated claims on the web pageThe product is a sham and designed fleece job, nothing more!
Regards,
*** ***

Dear *** ***,We understand *** *** concerns, however, the chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessaryCustomer will have to discuss this issue with their bank since the order has been flagged as a chargeback In addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at 877-238-1130 or [email protected]
Sincerely,
JuvaCell Skin Care
Customer Service
[email protected]

Dear *** ***, Our company, JuvaCell Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:http://juvacellskincare.com/We feel for *** ***'s concerns, and have processed a refund in the amount of 188.48 as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-238-1130 or [email protected]. Sincerely,JuvaCell Skin CareCustomer [email protected]

To Whom It May Concern, Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. We feel for *** ***’s concerns, and according to our records, we have already processed a
refund in the amount of $Please allow 5-business days for this refund to be processedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Dear *** ***,
Our company, Flawless Skin Cream, strives to make sure that our customers are completely satisfied, therefore we take consumer
complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://flawlessskincream.com/
Our records indicate that *** E *** purchased our trial product on January 3rd, 2015, which ended on January 17th, 2015. We understand *** E ***’s concerns, however, at this time, *** E ***’s account has been flagged as a chargeback for the disputed charges as indicated by the attached documents, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at 866-491-8048 or [email protected]
Sincerely,Health Balance Pro, LLC
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Hi, I just wanted to thank you for stepping inI have been refuned the full amount by juvacell, I would like to see them stop using the advertising though.They count on us somethings, to fall into their trap
Sent from my NOOKof wanting to look younger,and by using *** ** on the *** *show is very misleadingMind you there is no video, just pictures of famous people and *** ** is reveiling hollywoods secret to looking younger for less then $I know I should have heard my mother's voice telling me, if it sounds too good to be true, it probably is! But ellen? Really, yes it was easy to believe, I just love herPlease try to do something about the advertisingThank you again for your help*** *.
Regards,
*** ***

Hello,
We have provided the customer with a courtesy month refund Please be aware that the Terms and Conditions are on the site and everything was outline for the customer before purchasing our products
Sincerely,
Juva Cell

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 9/18/2015. Please allow up to
business days for the credit to show from
the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
JuvaCell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe company has refunded my money and I am pleased with the resolutionI would advice other people planning to buy this product to read between the lines as the "trial" of this product is the full month size not a trial size and you will be billed for the full amount of the product Communication is the key in any successful business and shady wording will cause dissatisfaction f the consumers*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see attached letter of response
*** ***

Hello *** ***,
Our records indicate that *** *** contacted our customer service team, understood that nothing more can be done, and verbally agreed to a partial refund of $188.48 on January 25th, 2016. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billed.
Contact our phone number at 855-730-2663 or [email protected] if there any further questions or concerns
Best,
Skinsation Pro

I responded to an ad on *** *or JuvaCell Pro skin products offering a free trial of their skin products while paying shipping and handling charges onlyI received two products shortly afterward and was charged $and $for the shipping and handlingAfter using the products, I did not like them as they made my skin burn, itch, and flakeI used them both one time only A month later I received another shipment of the products, which I did not openOn my next credit card bill, I was charged $and $for the "free" productsUpon calling Customer Service, I was informed that I could not receive a refund for the product because I did not respond within daysI did not see on their website that a reply was necessary within daysThey did agree to a full refund for the unopened package but would only give me a 50% refund on the first packageI am still obligated to pay an amount of $for some useless creamI believe that, by not OPENLY posting their prices for these products or their 14-day return policy, I was misledTheir refusal to acknowledge the misleading nature of their advertising is appallingI spoke to a representative who answered the phone and also her manager, both of whom stated their company did nothing wrongI am very unhappy with how this was handledI will never do business with this company again