JuvaCell Pro Skin Therpy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
 
The charges have been credited and posted to my account.   Thank you!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  Hi, I just wanted to thank you for stepping in. I have been refuned the full amount by juvacell, I would like to see them stop using the false advertising though.They count on us 50 somethings, to fall into their trapSent from my NOOKof wanting to look younger,and by using [redacted] on the [redacted]. show is very misleading. Mind you there is no video, just pictures of famous people and [redacted] is reveiling hollywoods secret to looking younger for less then $5.00. I know I should have heard my mother's voice telling me, if it sounds too good to be true, it probably is! But ellen? Really, yes it was easy to believe, I just love her. Please try to do something about the false advertising. Thank you again for your help. [redacted].  Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $98.71 on 10/08/2015.  Please allow up to 10
business days for the credit to show from the...

refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your agency to record such business behavior as Juvacell's.    Regards,
[redacted]

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the...

terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.juvaskincaretherapy.com/
We feel for Mary Davidson’s concerns, and according to our records we have already processed a refund in the amount of $188.48 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount of refund offered is only for he month of September.  August charges also need to be refunded. Attached is the screen shot from the site I ordered from.  Where they direct you to the site now has a totally different look and the order form does have the terms and conditions you must check before ordering.  As you can see in the PDF that is not there.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  THANK YOU so much for a speedy professional response on my behalf to Juva Cell.  I never could have convinced them to do the right thing on my own and wish others out there with the same complaints would apply to the Revdex.com.  (and of course never answer an ad off a weather app!

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $98.71 on 9/28/2015.  Please allow up to...

10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Juva Cell

Dear [redacted],Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.dermarenu.net/terms.htmlOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $44.88 on 12/20/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been ta[redacted] off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 855-801-5899 or [email protected],JuvaCell Pro Skin Therpy [email protected]

Dear [redacted],Our company, Flawless Skin Cream, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://flawlessskincream.com/Our records indicate that [redacted] E [redacted] purchased our trial product on January 3rd, 2015, which ended on January 17th, 2015. We understand [redacted] E [redacted]’s concerns, however, at this time, [redacted] E [redacted]’s account has been flagged as a chargeback for the disputed charges as indicated by the attached documents, and thus, we are unable to provide a refund in the amount of $188.48 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us if you should have any further questions at 866-491-8048 or [email protected],Health Balance Pro, LLCCustomer [email protected]

To Whom It May Concern,
According to our records, it shows that [redacted] product purchase has been fully refunded for the disputed amount of $94.23.
class="p3">Please feel free to contact us at [redacted] or [redacted]
Thank you,
ML Health Products, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not order nor did I receive any product or service from this company. I was taking care of my dying father and was not at the address supposed product was shipped to from May til mid November. No residents at the address have received any packages in my name. Another reason I know I didnt order this product is because I only use organic products due to allergic reactions. I will continue to dispute any and all charges until they are removed/refunded or I will persue legal action due to fraudulent charges and misuse of personal information.
Regards,
[redacted]

Dear [redacted], sans-serif; font-size: small;">Our company, JuvaCell Pro Skin Therpy  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://juvaeyetherapy.com/terms.php  We feel for our customer’s concerns, and have processed a refund in the amount of $89.77 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-360-6238or [email protected] .Sincerely,JuvaCell Pro Skin Therpy [email protected]

I RECEIVED MY BANK STATEMENT AND TO MY SURPRISE I WAS CHARGED THREE
TIMES FOR JUVACELL EYE CREAM AND SKIN THERAPY. THERE WAS NO MENTION OF A 30 DAY REFUND.
LEARNED AN EXPENSIVE LESSON WILL NOT BE ORDERING ANYTHING FROM THIS
COMPANY

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $98.71 on 10/22/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, JuvaCell

Hello,
We are in receipt of you complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a courtesy  refund of $98.71 and $89.77 on 9/22/2015.  Please allow up to 10 business days for the credit to...

show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. 
Furthermore,  the customer stated they have the original screenshot of the link they purchased from.  Please provide us the link.
Sincerely,
JuvaCell

I ordered one small bottle. Then another came in mail. The third I'm sending back. I did not order these.

I ordered the "free trial" of the skin cream and eye serum via an advertisment online. I was aware of the recurring payments and product shipment and the need to call and cancel if I did not want the product to continue. The creams feel like a quality product where a little bit goes a long way. I ended up canceling future auto shipments because the eye lotion did result in some dryness flaking and a little bit of a burn sensation. The face cream is okay but I did not see it as worth the price. When I contacted customer service, they did offer some better deals on the product but I have no desire for ongoing use. The representative was very professional and quickly honored my request to cancel. I give this a neutral rating because I read the fine print and knew that they would auto bill and ship unless I canceled. The product did not "wow" me and I have had better experience with quality products I purchase at my local CVS.