JuvaCell Pro Skin Therpy

Dear *** ***, Our company strives to make sure that our cus***ers are completely satisfied, therefore we take consumer complaints very seriouslyBefore cus***ers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. We feel for *** ***'s concerns, though the customer was past the guarantee period, we are not able to grant the full refund requestedWe have processed a refund in the amount of $on 8/In addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyFeel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, Customer Service [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I will accept the $89.+ what about the $98.+ that you took? Now you ate trying to take it again
Regards,
*** ***

Dear *** ***,">Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.dermarenu.net/terms.htmlOur records indicate that *** *** contacted our customer service team and verbally agreed to a partial refund of $on 12/20/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been ta*** off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 855-801-or [email protected],JuvaCell Pro Skin Therpy [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied because there were no Terms and Condition boxes that I checked as I always look very carefully before making online purchases. They still owe me $300. If the stand behind their product they should have no problem allowing me to return it unopened so they can sell it to someone else. I'm not even taking into account the financial problems they created by taking $100 from my account without me even knowing it.
Regards,
[redacted]

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 
We feel for Patricia Well's concerns, and have processed a refund in the amount of $188.48 as...

requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

To Whom It May Concern,
According to our records, it shows that [redacted] product purchase has been fully refunded for the disputed amount of $94.23.
Please feel free to contact us at [redacted] or [redacted]
Thank you,
ML Health Products, LLC

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 
class="p1">We feel for [redacted] concerns, and have processed a refund in the amount of $188.00 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at [redacted] or [redacted]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I mistakenly. Ordered this " Free trial" off a ** link.  There were NO 14 day conditions stated on this link. If ther had been, I would never have ordered what, as it turns out to be, 100.00 dollar per HALF ounce moisurizer.  This company's links thru ** are a misrepresentation of a purchase for shipment price only.  There are many many complaints on line re: this company.  I have returned this unused product to this bait and switch operation in order to get a refund.  SCAM!  I tied to find a place on ** where you could report this company but did not find anything useful.  I WAS MOT aware of any "conditions" of purchase.  Should have been $5 Shipping charge.  Turned out to be $400 owner TWO months.  
Regards,
[redacted]

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer...

complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.juvaskincaretherapy.com/
Our records indicate that [redacted] purchased our trial product on January 8th, 2016. We understand [redacted]’s concerns, however, at this time, [redacted]’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of 98.77 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
RE: ID# [redacted] — JuvaCell Pro Skin Therapy
In response to your letter dated 4/28/16, we are requesting our case be reopened against JuvaCell .
To quickly recap the events, on Jan 3, 2016 my wife accepted a free trial from Juvacell for two skin therapy products for shipping charges of $3.95 and $4.95. My wife did not See any fine print that this trial was for 14 days and if not cancelled within the 14 days, JuvaCell would charge our credit card $98.71 and 89.77 for these two very small bottles. My wife is 72, bedridden and blind in one eye. When these charges appeared on her credit card, we were shocked and immediately called Juvacell. The customer service person was rude and said we should have read the fine print.
I would like to return these items and get Juvacell to credit these charges which are still on our credit card unpaid and will not be paid.
This company Juvacell is a company that is out to cheat people. They should put a note in their box that you have 14 days to try this product.
[redacted]
 
Regards,
[redacted]

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $98.71 on 9/18/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely,JuvaCell

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms...

& conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.juvaskincaretherapy.com/
Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund on $44.00 on each charge on March 15th, 2016. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected],JuvaCell Pro Skin TherapyCustomer Service
[email protected]

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 
We feel for [redacted] concerns, and have processed a refund in the amount of...

$188.00 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at [redacted] or [redacted]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[redacted]

Hello [redacted],
At Skinsation Pro, we do our best make sure that our customers are satisfied. We take consumer complaints very seriously. Before customers commit to our free trial of 14 days, our customers must...

affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. See following page for more details: https://www.skinsationpro.com/
[redacted] purchased our trial product on September 14th, 2015, and ended on September 29th, 2015. In our T&C, it states that “If you do not cancel within 10 day + 4 day of your initial trial purchase, we will charge you the same card you provided the full product cost of $98.71 and enroll you in our auto ship program, which will ship you a fresh monthly supply of the product, and charge your card $98.71 every 30 days thereafter. You can cancel out of the autoship program at anytime by contacting customer service at 855-730-2663 or [email protected]”…thus, we are unable to provide a refund in the amount of $753.92 that is being requested.  Although, according to our records it shows [redacted]'s product purchase has been refunded for the their most recent charges of $98.71 & $89.77.
Contact our phone number at 855-730-2663 or [email protected] if there any further questions or concerns.
Best,
Skinsation Pro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cancelled within that time constraint, Jan 16 I believe. I ordered via phone and did not check any box. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
The company has refunded my money and I am pleased with the resolution.
I would advice other people planning to buy this product to read between the lines as the "trial" of this product is the full month size not a trial size and you will be billed for the full amount of the product . Communication is the key in any successful business and shady wording will cause dissatisfaction f the consumers.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
THANK YOU so much for a speedy professional response on my behalf to Juva Cell.  I never could have convinced them to do the right thing on my own and wish others out there with the same complaints would apply to the Revdex.com.  (and of course never answer an ad off a weather app!

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 
We feel for [redacted]’s concerns, and have processed a refund in the amount of $98.72. In addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Dear [redacted],Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the...

terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.juvaskincaretherapy.com/Our records indicate that [redacted] purchased our trial product on January 8th, 2016. We understand [redacted]’s concerns, however, at this time, [redacted]’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of 98.77 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected],JuvaCell Pro Skin TherapyCustomer [email protected]