JuvaCell Pro Skin Therpy

Dear *** ***,Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://juvaeyetherapy.com/terms.php We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-360-6238or [email protected] .Sincerely,JuvaCell Pro Skin Therpy [email protected]

Dear *** ***,">Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.juvaskincaretherapy.com/terms.php
We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-842-or [email protected],JuvaCell Pro Skin [email protected]

Dear *** ***, Our company, JuvaCell Pro Skin Therapy, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free
trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://juvaskincaretherapy.com/
Unfortunately we are unable to locate the customers order within our database using the information that was already provided to us Please assist us to locate your order and resolving the issue by providing us with the following information:1) order number2) first and last of the credit card which you used to make the order3) description for the charge on your credit card.Please feel free to contact us if you should have any further questions at (877) - 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Dear *** ***,
Our company, JuvaCell Skin Care, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://juvacellskincare.com/
Our records indicate that Maira Perdomo purchased our trial product on January 3rd, 2015, which ended on January 17th, 2015. We understand Maira Perdomo’s concerns, however, at this time, Maira Perdomo’s account has been flagged as a chargeback for the disputed charges as indicated by the attached documents, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at 877-238-1130 or [email protected],
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Hello *** ***,
At Skinsation Pro, we do our best make sure that our customers are satisfiedWe take consumer complaints very seriouslyBefore customers commit to our free trial of days, our customers must affirm to and acknowledge the terms & conditions for our autoship program
by marking the T&C check-boxesSee following page for more details: https://www.skinsationpro.com/
*** *** purchased our trial product on September 14th, 2015, and ended on September 29th, 2015. In our T&C, it states that “If you do not cancel within day + day of your initial trial purchase, we will charge you the same card you provided the full product cost of $and enroll you in our auto ship program, which will ship you a fresh monthly supply of the product, and charge your card $every days thereafterYou can cancel out of the autoship program at anytime by contacting customer service at 855-730-or [email protected]”…thus, we are unable to provide a refund in the amount of $that is being requested Although, according to our records it shows *** ***'s product purchase has been refunded for the their most recent charges of $& $
Contact our phone number at 855-730-2663 or [email protected] if there any further questions or concerns
Best,
Skinsation Pro

Dear *** ***, Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
class="p1">We feel for *** ***’s concerns, and have processed a refund in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Dear Christine Constran,
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We feel for *** ***’s concerns, and have processed a refund in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Dear *** ***, Our company, JuvaCell Pro Skin Therapy, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://juvaskincaretherapy.com/ We feel for *** *** concerns, though the customer was past the guarantee period, we are not able to grant the refund requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I mistakenlyOrdered this " Free trial" off a ** link There were NO day conditions stated on this linkIf ther had been, I would never have ordered what, as it turns out to be, dollar per HALF ounce moisurizer This company's links thru ** are a misrepresentation of a purchase for shipment price only There are many many complaints on line re: this company I have returned this unused product to this bait and switch operation in order to get a refund SCAM! I tied to find a place on ** where you could report this company but did not find anything useful I WAS MOT aware of any "conditions" of purchase Should have been $Shipping charge Turned out to be $owner TWO months
Regards,
*** ***

Dear *** ***,
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.juvaskincaretherapy.com/
Our records indicate that *** *** contacted our customer service team and verbally agreed to a refund on a total of $on February 18th, & another refund on a total of $March 19th, 2016, for a grand total of $278.25. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,
Our company, JuvaCell Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://juvacellskincare.com/
Our records indicate that Matthew Burgees purchased our trial product on January 7th, 2016, which ended on January 21st, 2016. We understand Matthew Burgees concerns, however, at this time, Matthew Burgees account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at 877-238-1130 or [email protected]
Sincerely,
JuvaCell Skin Care
Customer Service
[email protected]

Dear *** ***,
We understand *** *** concerns, however, the chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessaryCustomer will have to discuss this issue with their bank since the order has been flagged as a chargeback In addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at 877-238-1130 or [email protected]
Sincerely,
JuvaCell Skin Care
Customer Service
[email protected]

Dear *** ***,Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. We feel for *** ***’s concerns, and have processed a refund in the amount of $In
addition, this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected],JuvaCell Pro Skin TherapyCustomer [email protected]

Dear *** ***,Our records indicate that *** *** had already been processed a refund in the amount of $49.35 on August 18th after a call to our customer service team.Though the customer was past the guarantee period, we are not able to grant the full refund requested & by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billed.This is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedFeel free to contact us if you should have any further questions at (877) 452-7390 or [email protected],Customer [email protected]

Dear *** ***, Our records indicate that *** *** had already been processed a full refund in the amount of $ on June 8th, after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processed Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Dear *** ***,
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to
our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.juvaskincaretherapy.com/
We feel for Mary Davidson’s concerns, and according to our records we have already processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

This company is a scamI was going to order the product and decided after reading all of the reviews not to order the productI hit the send button instead of the cancel buttonI immediately contacted the company (within minutes) and they agreed to cancel the order that I just made
I few days earlier I received the product in the mailI have contacted the company to ask why they sent the product since the order was cancelled and have them refund my $in shippingThe lady that I spoke to on the phone was so rude, I explained the situation to her- here is her solution- sit down for this!!!!
I will mail you a label for the product to be returned for a fee of $Wait, your going to charge me to return a product that I told you not to send me??? I need a manager pleaseAfter the lady, raised her voice at me, talked over me, and was absolutely the rudest customer service rep ever- she gave me to the manager
If your not already sitting downyou better for this one-
I explained the situation to the manager and this is what he told me-
When you hit send, a label is printed in California for the package that will be shipped out the NEXT dayThe next day?? Ok- so why can't you pick up the phone call California and tell them to tear up the label? M'am your not listening to me- when you hit send the label is printed immediately and the product in mailed the NEXT dayUm- yes I am listening- the product is mailed the NEXT day- I ordered the product minutes agoHave someone call the California location and tear up the label before it is shipped the NEXT day!
Don't order anything from this SCAM of a companyI understand that the charge that charged me was only the shipping, but the fact that I called immediately and this company still charged me and sent the productSCAM!!!!!

Dear *** ***,
Our records indicate that *** *** had already been processed a refund in the amount of $49.35 on August 18th after a call to our customer service teamThough the customer was past the guarantee period, we are not able to grant the full refund requested & by accepting this partial refund the customer had agreed to settle and cancel the account
We have confirmed this customer has been taken off recurring billing and will no longer be billedThis is a one time courtesy for our companyPlease allow for 5-business days for this refund to be processedFeel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***