JuvaCell Pro Skin Therpy

Dear [redacted], Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 
class="p1">We feel for [redacted]’s concerns, and have processed a refund in the amount of $188.48. In addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-[redacted] or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]
Tell us why here...

Dear [redacted],Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. We feel for [redacted]’s concerns, and have processed a refund in the amount of $98.72. In addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected],JuvaCell Pro Skin TherapyCustomer [email protected]

Dear [redacted], Our company, JuvaCell Pro Skin Therapy, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://juvaskincaretherapy.com/Unfortunately we are unable to locate the customers order within our database using the information that was already provided to us.  Please assist us to locate your order and resolving the issue by providing us with the following information:1) order number2) first 6 and last 4 of the credit card which you used to make the order3) description for the charge on your credit card. Please feel free to contact us if you should have any further questions at (877) - 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Dear [redacted], Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 
class="p1">We feel for [redacted]’s concerns, and have processed a refund in the amount of $394.84. In addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Hello,We have provided the customer with a courtesy 1 month refund.  Please be aware that the Terms and Conditions are on the site and everything was outline for the customer before purchasing our products.  Sincerely,Juva Cell

I ordered this product to TRY and paid the shipping. The product burned my face and caused a rash to come up on my neck. I threw the product in the trash. Today I looked at my bank account and saw two debits equaling almost $200.00. I called and was told I signed a contract so I wouldn't get my money back. Really? I didn't sign a contract and I want my money back. After the 2nd call, I ended up getting back 75% of what I paid when the first CSR only offered 50%. This company needs to be put out of business and please tell all of your family, friends and coworkers about this RIP OFF COMPANY. They steal from your bank account and are a bunch of thieves.

Dear [redacted], Our company, JuvaCell Pro Skin Therapy, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free...

trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://juvaskincaretherapy.com/ We feel for [redacted] concerns, though the customer was past the guarantee period, we are not able to grant the refund requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service   [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our...

14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.juvaskincaretherapy.com/
Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund on $44.00 on each charge on March 15th, 2016. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $98.71 on 10/22/2015.  Please allow up to 10
business days for the credit...

to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
JuvaCell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not order nor did I receive any product or service from this company. I was taking care of my dying father and was not at the address supposed product was shipped to from May til mid November. No residents at the address have received any packages in my name. Another reason I know I didnt order this product is because I only use organic products due to allergic reactions. I will continue to dispute any and all charges until they are removed/refunded or I will persue legal action due to fraudulent charges and misuse of personal information.
Regards,
[redacted]

Dear [redacted],   Our company strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free...

trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. 
We feel for [redacted]'s concerns. Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $49.35 on August 18th.
Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed.
This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely, Customer Service [email protected]

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our...

14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.juvaskincaretherapy.com/
We feel for [redacted]’s concerns, and have processed a refund of your second shipment in the amount of $188.48. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted],Our company, JuvaCell Pro Skin Therpy  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.dermarenu.net/terms.htmlOur records indicate that [redacted]  purchased our trial product on 09/28/2015  which ended on 10/13/2015 .We understand our customer's concerns, however, at this time, (customer)’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $98.71 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 855-801-5899 or [email protected],JuvaCell Pro Skin Therpy [email protected]

Dear [redacted],Our company, JuvaCell Skin Care, strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://juvacellskincare.com/Our records indicate that Maira Perdomo purchased our trial product on January 3rd, 2015, which ended on January 17th, 2015. We understand Maira Perdomo’s concerns, however, at this time, Maira Perdomo’s account has been flagged as a chargeback for the disputed charges as indicated by the attached documents, and thus, we are unable to provide a refund in the amount of $379.96 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us if you should have any further questions at 877-238-1130 or [email protected],JuvaCell Pro Skin TherapyCustomer [email protected]

Dear [redacted], Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.  We feel for [redacted]’s concerns, and have processed a refund in the amount of $188.48. In...

addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want my full money back, ALL of it refunded. The reason the lady indicated that I wasn't,  was because the shipment I was charged for had slready been sent out and I should be receiving it. The lady was a bully too.  I wouldn't  want the d6tuff anyway, but here it is, 13 days later and the shipment never come. Juvacell needs shut down before it harms other people.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached letter of response.
[redacted]