JuvaCell Pro Skin Therpy

Dear [redacted],Our company, JuvaCell Pro Skin Therpy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:  http://www.juvaskincaretherapy.com/terms.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $80.02 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-842-8270 or [email protected],JuvaCell Pro Skin [email protected]

Dear [redacted], Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.  We feel for [redacted]’s concerns, and have processed a refund in the amount of $394.84. In...

addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Dear [redacted], Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.  We feel for [redacted]’s concerns, and have processed a refund in the amount of $188.48....

In addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-[redacted] or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected] us why here...

Dear [redacted]Our company, JuvaCell Pro Skin Therpy  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.nueeyetone.com/terms.htmlOur records indicate that [redacted] had already been processed a refund in the amount of $89.77 on 12/22/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-259-0631 or [email protected],JuvaCell Pro Skin Therpy [email protected]

Dear [redacted],   Our company strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. We feel for [redacted]'s concerns. Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $49.35 on August 18th.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed.This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, Customer Service [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  The charges have been credited and posted to my account.   Thank you!!
Regards,
[redacted]

Dear [redacted], sans-serif; font-size: small;">Our company, JuvaCell Pro Skin Therpy  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.dermarenu.net/terms.htmlOur records indicate that [redacted]  purchased our trial product on 09/28/2015  which ended on 10/13/2015 .We understand our customer's concerns, however, at this time, (customer)’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $98.71 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 855-801-5899 or [email protected],JuvaCell Pro Skin Therpy [email protected]

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $98.71 on 10/08/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely,[email protected]

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms...

& conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.juvaskincaretherapy.com/
We feel for [redacted]’s concerns, and have processed a refund of your second shipment in the amount of $188.48. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

Hello [redacted],
Our records indicate that [redacted] contacted our customer service team, understood that nothing more can be done, and verbally agreed to a partial refund of $188.48 on January 25th, 2016. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Contact our phone number at 855-730-2663 or [email protected] if there any further questions or concerns.
Best,
Skinsation Pro

Dear [redacted], Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 
class="p1">We feel for [redacted]’s concerns, and have processed a refund in the amount of $188.48. In addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected] Sincerely, JuvaCell Pro Skin Therapy Customer Service [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
Our company, JuvaCell Skin Care strives to make sure that our customers are completely satisfied,...

therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://juvacellskincare.com/
Our records indicate that Matthew Burgees purchased our trial product on January 7th, 2016, which ended on January 21st, 2016. We understand Matthew Burgees concerns, however, at this time, Matthew Burgees account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of 98.00 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us if you should have any further questions at 877-238-1130 or [email protected]
Sincerely,JuvaCell Skin Care
Customer Service
[email protected]

Hello,We are in receipt of you complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a courtesy  refund of $98.71 and $89.77 on 9/22/2015.  Please allow up to 10 business days for the credit to show from the...

refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Furthermore,  the customer stated they have the original screenshot of the link they purchased from.  Please provide us the link.Sincerely,JuvaCell

The first 6 and last four numbers of my debit card are [redacted] I was never given a receipt but here is a copy of the packing slip that comes with each order as well as a copy of my bank statement so you can see exactly how they charge me. I have now accrued 4 charges as even though I have filed a complaint with you and been in touch with their company I received another $98.71 charge on the 25th of August and this time I never even received anything for it. As it stands now they owe me $394.84. I appreciate any help you can give me. They're killing me financially. They need to be shut down before they scam too many others. Thanks, -[redacted]I look forward to hearing back from you and hopefully to a speedy resolution.The company goes by the name Juvacell and they bill under the name visa lye*Ludermacel. Hopefully that answers your question(s). Let me know if I can be of further assistance. So far I've been billed for $98.71 on 6/9, 7/12, 8/8, and 8/25 for the total mentioned above.

Dear [redacted],
Our company, JuvaCell Pro Skin Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 
class="p1">We feel for [redacted]’s concerns, and have processed a refund in the amount of $188.48. In addition, this customer has been taken off recurring billing and will no longer be billed. This is a one time courtesy for our company. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected],
JuvaCell Pro Skin Therapy
Customer Service
[email protected]

To Whom It May Concern,
Our company strives to make sure that our cus[redacted]ers are completely satisfied, therefore we take consumer complaints very seriously. Before cus[redacted]ers commit to our 14 day free trial, our cus[redacted]ers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. 
Our records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 8/23. We feel for [redacted]'s concerns, though the cus[redacted]er was past the guarantee period, we are not able to grant the full refund requested. Feel free to contact us if you should have any further questions at (877) 452-7390 or [email protected]
Sincerely,
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their advertising is very misleading ,they use [redacted] many more beauitful people from Hollywood, They use the picture of [redacted] revealing hollywood 's secert to beauitful skin for under $5.00. The ad that pops up does not say anything  about being charged $98. 77  and  89.73 within 14 days. I never would have agreed to that as I could not afford it. I have more important things to purchase, like new eye glasses that I have bought online at a mush lower price then my eye Doctor can offer me. That's why I was happy to see a trail size offer so reasonably priced. I did not autherize juvacell to withdrawl those higher fees. They got their money $4.95 & $3.95  for the shipping fees. They have returned some of the charges, but I am still out $60.00 . Like I said I have more important things to buy.
Regards,
[redacted]'

Dear [redacted] [redacted] sans-serif; font-size: small;">Our company, JuvaCell Pro Skin Therpy  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.nueeyetone.com/terms.htmlOur records indicate that [redacted] [redacted] had already been processed a refund in the amount of $89.77 on 12/22/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-259-0631 or [email protected],JuvaCell Pro Skin Therpy [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.RE: ID# [redacted] — JuvaCell Pro Skin TherapyIn response to your letter dated 4/28/16, we are requesting our case be reopened against JuvaCell .To quickly recap the events, on Jan 3, 2016 my wife accepted a free trial from Juvacell for two skin therapy products for shipping charges of $3.95 and $4.95. My wife did not See any fine print that this trial was for 14 days and if not cancelled within the 14 days, JuvaCell would charge our credit card $98.71 and 89.77 for these two very small bottles. My wife is 72, bedridden and blind in one eye. When these charges appeared on her credit card, we were shocked and immediately called Juvacell. The customer service person was rude and said we should have read the fine print.I would like to return these items and get Juvacell to credit these charges which are still on our credit card unpaid and will not be paid.This company Juvacell is a company that is out to cheat people. They should put a note in their box that you have 14 days to try this product.[redacted]
 
Regards,
[redacted]