Karma Mobility Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't accept the response, NO FEEDBACK on where they are at with my order??? They seem unruly and very disorganized, I don't know why they even advertised this product if it isn't available!! I need a response about how long this is going to take?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is nothing you can do other than to fulfill your original offerYour company have done everything from ignoring my emails to blocking me fro m posting on your *** pageYou have also done this to othersWe have organized and will also be taking legal action against your company's actionsWhen you advertise something, then change what you agree to offer and do not even follow your own company terms of service there is a problemYou now have multiple complaints here, with the FCC and the Attorney General regarding your illegal actions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I would like to know the amount that I will be refunded, as the previous correspondence from Karma does not specify the exact amount
Sincerely,
*** ***

Thank you for your feedback. Your Neverstop service will end when your current month of Neverstop finishes upBecause you prepaid for multiple months of data, you will get $for each remaining month credited to your account at that time
class="p1">You can pre-select a Pulse plan todayNo matter which plan you choose, we’ll extend your exclusive discount on Pulse for either or months, depending on how many months you prepaid.Also you can return Karma to us for a full refund on the hardwareYou'll be refunded for any un-used months of Neverstop and the credits will be removed.
You can use our Return Center for this: ***
Please feel free to contact support directly if you'd like any help with this.
Best,
Erin A***
Karma Mobility

Hi ***,
I promise we are a real company we've had our fair share of delays, unfortunatelyI apologize for the delay but we are going to resume shipping this week and you should have a tracking number very soon.
If this timeline doesn't work for you, I totally
understand and I can cancel your order and issue a FULL refund. Feel free to email me in support directly, attn: Erin for any additional concerns.
Best,
Erin A***

Hi * * ***,I see that this was written on 4/**/16, but I can see on our end that your refund was already processed on 4/**/You should have received confirmation that your refund is on the way, but if you haven't, I can confirm that your refund has already been taken care of.Best regards,Alex

Hi Marinel,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process. We'll send you an email as soon as your refund has been initiatedBased on the
date we received your return (confirmed received at our fulfillment center on 3/*), our 2-week timeframe for processing refunds as stated on the returns section of our website, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few daysThanks in advance for your patience and understanding. In the meantime, feel free to reach out to me directly at *** (ATTN: Alex)Best,Alex F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A refund is unacceptableI want the account changed back to what I started with$for a unlimited account at 2.5-3mbpsIf companies were able to change agreements when they became inconvenient when ever they wanted I am sure everyone wouldIf you want to discontinue the unlimited plan go ahead but grandfather me inWe have a contract. I do not agree with the change to my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for youYour speeds have been returned to up to 5Mbps where available. While we can no longer offer the original product, we are happy to helpWe can do one of two things here
- We can add some credit into your account to go towards your next month of Neverstop OR you can get Karma Go returned for a full refund including the data you purchased as well. You can use our Return Center for this: ***Feel free to contact support directly (you can put attn me if you'd like) and we can address this further. Best,Erin A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved This is a form letter from the companyThe link they include does not workAlso, they do not address the issue of actual data used and data over billedAt the very least they need to provide labels and shipping for the defective device, but should refund monthly billing for the poor connectivity.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
TOTAL FABRICATION TO COVER UP THEIR INCOMPETENCE!!!!! Attached FedEx Tracking Report documents receipt at their facility on February **, Kindly confirm that attachments were received with this responseThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the same ambiguous response I have been receiving from Karma Mobility, Incsince I first inquired about my refund status in mid-February (see attached emails for reference) I expect my $to be returned immediately and without further delayIt should not take this long to process this refund and Karma's excuses are unacceptableIn addition to filing this Revdex.com complaint, I have also filed a complaint with the Consumer Frauds Division of the New York State Attorney General's Office and will be seeking class-action lawsuit possibilities.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processI understand it's an inconvenience, and my
apologies for the lengthy wait-- we're working through all return and refund processing as quickly as we can right nowWe'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on March ***), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next week or twoThanks in advance for your patience and understanding.
In the meantime, feel free to reach out to me directly at *** (ATTN: ***)
Best,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I returned the device I was told it would take -weeks to receive my refundWhen I inquired about the status I was told the device was received and it should take 2-weeks and now I'm being told it will take another -weeksIt has already been monthsThis is completely unacceptable! I expect the refund within the next week
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have waiting for over a month now for my payment to returned After returning unused karmaI contacted them and was told I would receive it when a third party company processed itSign up for one unlimited data, received product with a limit on the dataBait and switch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** I have received the $back into my account from Karma Mobility, Inc., so this complaint can be closed now. Thank you for all your assistance

Hi Mariel,Thanks for your reply.As I mentioned before, and our support team has mentioned previously, we're working through returns in the order receivedWhile the extended wait time is not ideal, we're working through returns and processing refunds in the most timely fashion we're capable of at this timeI will not be able to expedite your refund and move you ahead of others that are also waiting when we have received their returns prior to yours.I am happy to continue this discussion with you via our support channel, *** (ATTN: Alex), or through this messaging platform, but I can assure you that this is not a tool that will have your refund processing expeditedWe'll continue to process them as we have been, in the order received.Best regards,Alex F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have waited until September ***, and have not been refunded yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Your first month of service ran from December *** - January ***, and second from January *** - February ***On January *** when we announced changes to the Neverstop service, a full refund on the device and any data purchased was offeredThe data was in reference to any existing Refuel data on someone's account, or unused subscription dataWe extended that to include data used during the month of service from December - January as well.
As an example-- had your service stopped being used on the *** when the announcement took place and all user data was reset to 0GB giving everyone the opportunity to use the plan under the new terms in full for the remainder of that current month, you would have received a refund for that month of service regardless of how much data was used before January ***.
The offer did not mean that you could use the newly allotted 15GB of data for the remainder of that month, and the full 15GB allotment for the following month (January *** - February ***), and still receive a refund for itWhile we had to make changes to the service and offered a full refund to make those that the new terms wouldn't work for whole, it should be clear that didn't mean users could continue to use the service in full under the new terms and anticipate being refunded for itI hope this clears up the refund amount you receivedBest regards,
Alex