Karma Mobility Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This response is in regards to "Refuel" and "Pulse" subscriptions, neither of which are related to my experience with "Neverstop"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,
Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process.
"line-height: 1em;">We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/*), our 4-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding.
In the meantime, feel free to reach out to me directly at *** (ATTN: ***)
Best,
Alex F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company failing to do their own market research (which is extremely saturated in this digital age) shouldn't be an excuse for a company who cost a lot of people time, money, and lost service contracts with better providersJust because you didn't "think", "intend" or "plan" for people using your device and service in a certain way doesn't make it any betterPeople bought the device and service, not your "plan of how people would use it".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,As stated in my reply to you via our support channel--I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct.I can see that your return was confirmed received
(checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date, I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next 4-weeks)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right now.If you need anything in the meantime, feel free to reach me directly at *** (ATTN: ***).Best,Alex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I printed out my return slip for Karma Mobility, they emailed me (which I still have) showing I would be refunded $149.00.Today, Karma Mobility is trying to switch itThey emailed me saying I wouldn't be getting the full refund they promised me earlier when I sent it back, but now only $will be refunded.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Karma has failed to clearly explain when I can expect my return to be processedThe business' response only said my return would be processed in "to 6" without specifying hours, days, weeks, or monthsFurther, with the amount of time I have already waited, Karma has not given any evidence to suggest that they will meet this new "to 6" days/weeks/months time periodIs Karma guaranteeing that they will process my return in the next "to 6" or do they intend to tell me to wait "to 6" again if they miss this window?I cannot consider this issue resolved until Karma clearly explains the exact time by which they can guarantee that my return will be processed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Your first month of service ran from December *** - January ***, and second from January *** - February ***On January *** when we announced changes to the Neverstop service, a full refund on the device and any data purchased was offeredThe data was in reference to any existing Refuel data on someone's account, or unused subscription dataWe extended that to include data used during the month of service from December - January as well. As an example-- had your service stopped being used on the *** when the announcement took place and all user data was reset to 0GB giving everyone the opportunity to use the plan under the new terms in full for the remainder of that current month, you would have received a refund for that month of service regardless of how much data was used before January ***. The offer did not mean that you could use the newly allotted 15GB of data for the remainder of that month, and the full 15GB allotment for the following month (January *** - February ***), and still receive a refund for itWhile we had to make changes to the service and offered a full refund to make those that the new terms wouldn't work for whole, it should be clear that didn't mean users could continue to use the service in full under the new terms and anticipate being refunded for it.I hope this clears up the refund amount you received.Best regards,Alex

Hi ***, It appears that your refund for the device and data have all been processed and successful. Please let me know if you need any additional help. Best,Erin A***Karma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you so much for your assistanceI have received a full refund from Karma Mobility, Inc
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The were vague in response to action time and how they planned to actually address the issues I stated in my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you. While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can
use our Return Center for this: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***, While we are able to send a pre-paid label your way to get your device returned for a full refund, we don't have the ability to schedule a pick up directly from your house. It appears that we've been in touch with some options. Please feel free to respond to me directly
through support to work towards a solution together

Hi ***,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processI understand that it's an inconvenience, and for that I apologizePlease know that we're
working through returns and refunds as quickly as possible.We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on March ***), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few daysThanks in advance for your patience and understanding. In the meantime, feel free to reach out to me directly at *** (ATTN: Alex)Best,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is the same default answer I have been given since the day of the returnJust another two weeksThat's all you keep sayingI think this is an automated message and more likely the whole thing was a scamLook and tell me what exact place number I am at and how many returns are ahead of meI want to know the exact number of people that are ahead of me Every time I talk to you in correspondence it's always just a another two weeks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,
Your refund was received at our fulfillment center on March ***, you have not been waiting since JanuaryBased on the date we received it, you're refund will come in the next 6-weeksThe reason you're getting a refund on the device only is because the months of service
were used. - Your first month of service December *** - January *** was prior to the announced/implemented addition of the 15GB data cap
- Your second month of service January *** - February ** was used in full both before and after the announced/implemented changes on January ***
(On January *** we reset all subscriber data usage to 0GB and offered full refunds for anybody who the service would no longer work forHad you stopped using it at that time and returned it, you would have received a full refund on the device, the third unused month of service, and the second month of service regardless of how much data was used between Jan ** - Jan **, but not the first because again, it was prior to the announced changes)- Your third month of service February ** - March ** you used the service throughout the month (2/of the high-speed data allotment), and canceled your subscription on March ***.
The offer for a full refund on the service did not mean to continue to use the service in full under the new terms for the remaining months and still get a full refund on services providedWhile we did change our offering, it was by your choice to continue to use the service under the new termsHad you stopped using it the time a refund was offered, you would be refunded fully for all but the 1st monthI hope this clarifies the amount you'll be receiving when your return is processedAny further questions can be directed to me at *** (ATTN: Alex)Cheers,
Alex

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I talked to *** today 03/**/and they said there isn't a case open or any record you talk to them and there is no reason why you can't send a refund.
They will be contacting you shortlyPlease resolve ASAP!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Thank you for your feedbackIt appears your order has been returned to our warehouse however, due to the large volume of returns it is taking some time for our warehouse to process themI just double checked and it appears your refund should be processed by the end of
this week. In the meantime, please feel free to send me an email to *** (Attn: Erin) if you need any additional help.
Best,
Erin A***
Karma