Karma Mobility Inc.

Hi ***,
I am having trouble finding the order for your device however, I have found your account and order for NeverstopIf you'd like to contact me directly via our support channel (attn: Erin) I am happy to investigate this further, get you a return label and a full refund.
I look forward to hearing from you.
Best,
Erin A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is no need for you to respondThe matter is now in the hands of the attorney general's office
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
How much data I used is irrelevant the plan is unlimited and the speed was below usable level 90% of the time The high level of returns is proof of the companies negligence When you make a promise to customers you have to keep it or there will be consequences
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processI fully understand that it is an inconvenience, and for that I apologizeDue to the
high volume, and in order to keep this process as systematic and fair to anybody returning the device they're being done in the order received as quickly as we can with the resources at hand.We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/**), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding. In the meantime, feel free to reach out to me directly at *** (ATTN: Alex)Best,Alex F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company's offer of 1GB of data (and potential device discount) to resolve my complaint is not only disappointing, it's downright insultingWhile I understand their desire to upgrade to a faster network, charging $for a new device (or $after a $discount off the full retail price) is absurdLet's compare this situation to the automobile industryWhat would happen if the oil industry said they now ONLY have a new blend of gasoline and that the only way to use it is to buy a brand new car (and that the existing cars can't be retrofitted to use this new gasoline). I can't imagine that this would go over very well with all automobile ownersIf Karma wants to contact me directly to discuss this potential discount, they can send me an email message.Please let me know if you need anything else from me at this time
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Karma has failed to clearly explain when I can expect my return to be processedThe business' response only said my return would be processed in "to 6" without specifying hours, days, weeks, or monthsFurther, with the amount of time I have already waited, Karma has not given any evidence to suggest that they will meet this new "to 6" days/weeks/months time periodIs Karma guaranteeing that they will process my return in the next "to 6" or do they intend to tell me to wait "to 6" again if they miss this window?
I cannot consider this issue resolved until Karma clearly explains the exact time by which they can guarantee that my return will be processed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint is not resolved by a refundIt is not resolvable.
Karma engaged in deceptive business practices, and I lost money because their product did not work, and was not what they sold.
My complaint has no resolutionIt is simply a complaint about their actions, which cannot be remedied.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It does not take this long for any company to issue a refund back to someones bank after they have returned their merchandise I will continue to reject your claim that this refund will continue to take 2-weeks or longer because your returns are extremely high Perhaps if you actually offered service that works for customers, you would not have the high return rate!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I do see that we have received your return and let you know that it is in line for processing at our fulfillment centerBased on the date we received it I anticipate that you'll see confirmation of your processed refund within the next few business days. Feel free to reach out to me
directly, *** (ATTN: Alex)We'll send you an email as soon as your refund has been initiated. Alex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is no need for you to respondThe matter is now in the hands of the attorney general's office.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company continues to state they are working on the issue but no refund is ever madeThey state my issue stems from a problem in February but my refund was due in November!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I just reviewed the status of your return, and it looks like it's going to be processed this weekDepending on how many we're able to process each day it could be as early as tomorrow (Tuesday, July ***), but should definitely be done by this coming Friday at the latestOnce it has been processed you'll automatically receive an email outlining your refund details. Thanks again for your patience while we continue to work through this-- please let us know if you need anything else in the meantime.Best regard,Alex

Hi ***,
Thanks for following up.
Looking at your order and the return tracking label provided, the tracking information is displaying "not found" as in not shippedIs it possible you sent your device back to us with another carrier, or other tracking informationIf so,
can you provide that information? Once your return has been confirmed I can see where along the lines of processing it is for you.You can reach me directly at *** (ATTN: ***)
Best,
Alex

Hi Mariel,
Thanks for your replyAs I mentioned before, and our support team has mentioned previously, we're working through returns in the order receivedWhile the extended wait time is not ideal, we're working through returns and processing refunds in the most timely fashion we're capable of at this timeI will not be able to expedite your refund and move you ahead of others that are also waiting when we have received their returns prior to yoursI am happy to continue this discussion with you via our support channel, *** (ATTN: Alex), or through this messaging platform, but I can assure you that this is not a tool that will have your refund processing expeditedWe'll continue to process them as we have been, in the order receivedBest regards,
Alex F*

Hi ***, It appears that our customer support team has refunded the latest payment to your CC. Please feel free to contact us directly if you need any further assistance. Best,Erin A***Karma Mobility

This company used advertising to capture thousands of new customers advertising unlimited data with no caps for $a monthIn the middle of my month and only months after rolling out this service they changed the planYhey throttled speeds and capped dataAfter Cap was reached, the speed offered was so slow you could not even read email

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Karma processed my refund - but my complaint is unrelated to the refund issue
Karma should not have sold a service they were unable to provideThey continued to sell the devices and service even when they must have known they would withdraw the service they offeredI am sure they can do basic math.
The company committed fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Hi ***,
Thanks for following upMy apologies again for the extremely lengthy wait on your refund-- I agree with you that the wait is unreasonable and wholeheartedly understand your frustrationKnow that this wait is not policy, and is purely a current circumstance due to issues that arose over the course of the last few monthsBy no means your fault, but we're working through this as quickly as possible with the resources at hand.
We'll get your return taken care of as soon as we can, and you'll receive an automated email with your refund details as soon as it's on the wayThanks again for your continued patienceBest regards,
Alex F*

Hi ***,
While I appreciate your feedback and passion, unlimited internet is no longer an optionWe understand that this change might not work for everyone which is why we are offering full refunds for the return of the device.
Please let me know if you need any help setting this up and I will make it happen.
Best,
Erin A***