Karma Mobility

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They still have not provided a refundSaying you are providing a refund and actually doing it are two different things In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I signed up for Karma on December [redacted] for the Neverstop planNeverstop was supposed to be an unthrottled unlimited access plan at up to mpsSoon afterwards, they claimed that people were abusing the Neverstop plan by actually making use of the unlimited services, so they changed the plan to make it 15GB a month at mps, before they would throttle it backThen, in mid-February, they cancelled the Neverstop service for a GB per month series of plans and offered full refunds to all Neverstop customers - which would be processed in 4-weeks after receiving the deviceI returned my Karma on the week of February [redacted] - ***, and it was received on February [redacted] per the tracking informationI still have not received my refundI emailed them on May [redacted] to ask about it - and their best guess was it would be another two weeks /maybe/ that they would get to the refund - but they didn't sound certain about it at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received communication from Karma that they will refund the price of the device which I have returned, but not the full purchase price, which included month of unlimited data However, on January [redacted] they charged my account for another month of unlimited data Januar [redacted] they sent the email that, so sorry, unlimited has a limit of GB, but once reached you will still be able to do email etc at slower speeds The slower speeds wouldn't even download an email with no content except "test"In the subject I expect the $I paid for the device and the $I paid for another month of unlimited data I did not receiveI have not yet received any refund at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , Thank you for your emailIt appears that you have requested a return for a refund but have not yet sent your device backOnce you return your device and it's processed through our warehouse, your refund for the device and any un-used service will be taken care ofIf you need any further assistance returning your product, please feel free to contact me directly through support (Attn: Erin)Best,ErinKarma

Revdex.com:At this time, I have not been contacted by Karma Mobility Incregarding complaint ID [redacted] I have basically lost all hope that I will ever see my refund, but hopefully if you post my complaint it will save others from the same fate.Sincerely, [redacted]

Hi ***, I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct class="p2">I can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been received Based on your return date, I do anticipate you'll receive confirmation of your refund details in 8-weeksI know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowThanks in advance for your continued patience and understandingPlease do let us know if you need anything else in the meantimeBest, Alex

Hi ***, Your Karma device and unused service will be refunded today by the EODYou'll receive an email from us confirming thisYou can find out return policy here - [redacted] Please let me know if you need any additional helpBest,Erin A [redacted] Karma

Hi [redacted] , Erin here, Head of Customer ExperienceIt appears that your refund has been processed and we can confirm with our CC processing company that it went through correctlyI've attached the receipt from them directly with the refund informationI am happy to provide any further information the bank may need to find the refund on your accountBest,Erin A [redacted] Karma

Hi [redacted] ,I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct.I can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date, I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next 6-weeks)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right now.If you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: Alex).Best,Alex

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The FAQ provided by Karma contradicts the statement in their prior email to me that I would lose all of my prepaid data if I didn't participate in the Grandfather Plan Conditional upon Karma keeping their word in the FAQ that I will not lose my remaining prepaid data even if I do not participate in the Grandfather Plan, the matter has been satisfactorily resolved I reserve the right to refile a complaint should Karma not hold to the terms stated in their FAQ Sincerely, [redacted]

The order has shippedTracking Number - [redacted] Looks like it's due to arrive on 82015.Please let me know if you have any additional questions or concerns

Hi ***, I understand, and I apologize for the continued delays in getting your return and subsequent refund processed I'm unable to take care of this immediately, but since it is a requirement for me to reply any time you mark this as unresolved I'll just have to keep responding to you with the same informationWe can continue writing each other back and forth with no new information over the next several weeks until we eventually process your return if you'd like, but just note that I will have to respond each and every time with this same infoBest regards,Alex

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have waited until September ***, and have not been refunded yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi ***, I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctI can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been received Based on your return date, I do anticipate you'll receive confirmation of your refund details in 8-weeksI know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowThanks in advance for your continued patience and understandingPlease do let us know if you need anything else in the meantimeBest,Alex

I appreciate your continued feedback. To give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at home. We underestimated how many people would want to use Karma for home, and our metrics were wrong. In the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of use. Bringing back unlimited or instituting a higher cap isn’t something we can support. While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can set up your return at [redacted] .

Hi ***, My apologiesYour refund will be processed immediatelyPlease note that it does sometimes take between 3-business days for that to show up on your account(that's the banks, not us)Let me know if you have any additional questions or concerns.Best,Erin A [redacted]

Placed a "pre-order" with the company back in October of 2014- they advertised the product would ship by DecemberThey product never shipped - they kept sending emails every so often indicating that the product had technical problems and the release date had been delayedMarch of came and after so many delays I decided to cancel the purchase and got a money refundedThen on July 2015, they advertise that the product was ready and that it would ship in two weeksI placed an order again - today is September the ***, 2015, and they still haven't shipped the productTheir website continues to falsely advertise that their products ship within weeks and it has been completely for over a yearI send them a e-mail inquiring about the product and all they reply is that the product will ship within two weeksMy impression is that they are milking the credit card payments by depositing the money collected from sales in an account to start drawing interest right away - more of a scam than a serious companyThe only comfort I found was that I found out they have been doing the same thing to thousands of customers - so I was not the only one they scammed

Hi ***, It appears that your order was refunded in full on [redacted] including the extra shipping cost associated with the order Please let me know if you need any additional helpFeel free to send an email directly to support attn: Erin Best, Erin A [redacted]

Hi [redacted] , If for some reason you aren't happy with your Karma Go, you can return it to us for a full refund on the hardware.Service refunds depend on your account typeOn Refuel, you'll get a refund for any data left unusedWith Pulse, you'll be refunded for any unused months you purchased.I've cancelled your subscription so you won't get billed again, however you can use your device and the data available until 3/ [redacted] when you were set to renewYou can use our Return Center for this: [redacted] Feel free to email me directly (attn: Erin) through support if you need any additional helpBest,Erin A [redacted] Karma Mobility