Karma Mobility

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as wellYou can use our Return Center for this: [redacted]

I apologize for any inconvenienceWe are working to issue refunds to everyone that is compliant with our refund policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I got the basic same information from them on 3-**-16, and there has still not been a credit back to my account for the $189, and they have been telling me the very same thing ever since they received my returned unused/unopened unit on 3-*-16, which has been weeks now So no, this does not resolve my complaint at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] ,Thank you for reaching outI understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct.I can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date (March ***), I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next week or two)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right now.If you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: Alex).Best,Alex

Hi [redacted] , I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctI can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been received Based on your return date, I do anticipate you'll receive confirmation of your refund details in 8-weeksI know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowThanks in advance for your continued patience and understandingPlease do let us know if you need anything else in the meantimeBest,Alex

Hi ***, Thank you for reaching out I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctI can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date, I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next 4-6)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowIf you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: Alex)Best, Alex

Hi ***, As mentioned by my support team, we are working through a larger than volume of returnsI have double checked and your refund should be processed by the end of this week, Monday at the latest based on the order it arrivedWe appreciate your patienceBest,Erin A [redacted] Karma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I refuse to accept a partial refund, when I was promised a full one I never had unlimited data, and I never had unthrottled service I never once used service I paid for, because I never GOT what I paid for/ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I started using Karma go Wifi service "Never Stop" on Dec**Based on their initial offering to "Use as much Data as needed, There are no Data Caps"Based on this, I purchased their device and I purchased their services for three monthsThey have just changed their plan on Jan [redacted] to a limited 15Gb of usage a monthThen the speed will be throttled down to a speed that they will not say I feel that this company is dishonest and is not keeping their wordI don't believe any one has the right to change the terms of the service after it has been sold

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I reject this offerI am tired of you canned responseThis will never get resolved unless you come up with a better offerKarma is a sham and I will not rest until the world knowsFor further details you can read my previous message and go from thereThe more rejections the lower your score.have a good day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the same response I have been getting since I returned the product in March, when I was originally told, by Keith, that it would be two weeks and if I had not received the refund to contact them It has now been weeksHow many times will they state the same thing - pushing it back 10-weeks every time? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hi ***,Thank you for replying to my concern and taking the time to review this Revdex.com complaintI just received my Karma go last night in one piece and thank you for that...BUT I did receive it 31+ days after I ordered it and days after the date expected from Karma organizationI ordered it for a trip I was going on just last weekend but because I didn't receive the wifi device before I did need to pay for wifi in the hotelI needed to use wifi for workI think it's unacceptable for Karma to not even let me know and reach out to me to let me know that there was going to be delaysBut instead I needed to reach out to you guys and askBecause the device was delayed I did need to pay extra money out of pocket for wifi on my tripIf there is someway to reimburse with data or percentage off data for future that would be great for the delay of the itemThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] ,I'm not sure what I can say to clarify this any furtherAgain, we're working through all returns and their respective refunds as quickly as possible, while being as fair as possible for all those waiting for a refundI understand that the only acceptable resolution for you would be to process your return/refund immediately, but as was stated previously, we're processing them in the order received and no other orderThis is to ensure that those who have been waiting longest get their refunds first, meaning that I won't expedite the processing of your return if it's going to put yours ahead of others who have been waiting longer than you, just as I won't process the return of someone who before yours if we received it afterwards.Best regards,Alex F [redacted]

Hi There, Your refund has been processedPlease allow 3-business days for the refund to show up on your account (that's the banks, not us)Let me know if you need more helpBest,Erin A [redacted] Karma

Hi [redacted] , Thank you for your emailIt appears that you have requested a return for a refund but have not yet sent your device backOnce you return your device and it's processed through our warehouse, your refund for the device and any un-used service will be taken care ofIf you need any further assistance returning your product, please feel free to contact me directly through support (Attn: Erin) Best, Erin Karma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your AnsweOkay I asked for a receipt and got this bs answer I [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] You can return your device for a full refundBest,Erin A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If the product was received back in the warehouse on April [redacted] and we are being told that our refund will be an additional to weeks from now, that makes the return policy four to five months That is unacceptable, there is no excuse no matter how overloaded with returns that someone might be that it takes months for a return If that is the case then this company needs to review their policies.I live in an area with no high speed internet and this would be a great option for those living in the area of the new towers We will never in the future buy this product even though it could be an option as more cell towers are being put up in my area and I will tell everyone I know not purchase this product as their return policy is terrible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not refunded any amount at all to meThey have made no effort to contact me whatsoeverThis is a complete fabrication on their part In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I ordered the wifi back in February and I returned it in March. I have been given the run sounds, and have yet to be refunded my money. You can't physically talk to any one but my emails claim that they're backed up. I need my money and have been waiting five months to get my money back.