The promotional discount was applied on 5/24/The only piece I would like to add was that I was sent an expired promotion code, not that I was just using an old code
Thank you very much for your time and effort
*** ***[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
To Whom It May Concern:Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to thecomplaint you forwarded to us regarding Tamiko Birden which we received on June 12, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
*** *** ***
*** *** ***
*** ** ***
*
*** *** *** ***
*** *** ** *** Dear *** ***: Thank you for contacting
The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on January 23, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, *** *** *** *** Huntington National Bank
Dear Mr
***
I’m
writing in response to your concerns addressed with the Revdex.com
(“Revdex.com”) dated July 14, 2015, regarding your checking account ending in *** held
with Huntington National Bank (“Huntington”).
Huntington received this
complaint for review on July 14,
We have confirmed that case # *** was filed on July
10, 2015, claiming the three $debits that posted to your checking account
on May 12, June 9, and July 7, 2015, were fraud. During our investigation it was determined
that you engaged in a trial offer with WEB* on April 15, 2015, when they
debited your account $to start the trial offer. Because the trial offer was not cancelled,
the debits of $were determined to be valid and Huntington issued no refunds
to your checking account
After reviewing your account, we have confirmed that WEB*
issued a $credit to your checking account on July 14, 2015. If you wish to further dispute the debits
from WEB*, please contact WEB* directly at ###-###-####
According to our records, when you spoke to our Customer
Assistance Team on July 10, 2015, an Overdraft Fee waiver of $was
offered if a deposit of $would be made to the checking account and you
declined the offer. When you spoke to
our Customer Assistance Team on July 14, 2015, another Overdraft Fee waiver of
$was offered if a deposit of $would be made to your checking
account and you declined that offer as well
As a courtesy, on July 16, we refunded $in
Return and Overdraft Fees to bring your checking account to zero balance
If you have
any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension ***
Sincerely,
*** ***
*** *** ***
Closed case with letter to customer Explained to customer that the promotional offer is only for new checking customers and further explained that the eligible accounts for this offer include Huntington Checking, Huntington Checking, and Private Client Account (PCA)Account
conversions do not qualify Explained to customer all the requirements needed to qualify for the promotional offer. Explained to customer the limitations of the promotional offer.Explained to customer that we have confirmed that at the time his account was opened on June 28, 2016, a promo coupon was not claimedAdditionally, explained that the account opened was an Asterisk Free- Checking account, which is not one of the qualified accounts as explained on the qualifications. Explained to customer that we have applied a promotional offer code (***) as a one -time courtesy. Explained to customer that the promotional offer ends on September 30, and that if he chooses to change his account to meet all the requirements by September 30, Huntington will deposit the funds for the promotional offer into his accountWithin (fourteen) days of meeting the promotion requirements Apologized to customer for any inconvenience caused and provided customer with PRU contact information
Dear Mr***I'm writing in response to your recent complaint filed through the Revdex.com ("Revdex.com")regarding the credit bureau reporting on your Personal Credit Line ("PCL") ending in *** held with theHuntington National Bank ("Huntington").This letter is intended as a follow up to
our conversation on December 16, It was a pleasurespeaking with you.As we discussed, you had previously spoke with Personal Banker, Craig C***, at the *** ***banking office regarding a credit bureau adjustment requestAt this time lie submitted Case# ***
***On December 14, 2015, a credit bureau adjustment was sent to the three major creditreporting agenciesI have enclosed a copy of the correspondence that was sent to you informing you ofthis correction.If you have any additional questions, you're welcome to contact me at (####### o r ###-###-####, extension * *** and I' l l be happy to assist you.Sincerely, *** *** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I still haven't been informed why account is in fraud status
Regards,
*** ***
Dear Ms***I'm writing in response to your recent complaint filed with the Revdex.com ("Revdex.com") regardinga $promotional offer for opening a new checking accountHuntington received this matter forreview on January 11,apologize for the inconvenience you were caused and
for the service issues you describedProvidingyou with an excellent Huntington experience is our goal, and we are disappointed when we fall short.Please know that the comments provided have been heard and forwarded to the appropriate level ofmanagement so improvements can be made.Our records confirm that your checking account ending in *** was opened online on November 10, When the account was opened, no promotional offer code was entered onto your accountSince the account was not opened through the specific landing page, in order to receive the promotional offer, the account will not receive an incentive for opening the accountAlthough you did not open your account on the correct land page to qualify for the promotional code, as a courtesy, I have refunded $in nonsufficient funds fees to your account todayUpon review of your account, I can see that $in nonsufficient fees was also refunded to your account on November 25,Please understand that no additional refunds of the non-sufficient funds fees will be granted as there was no bank error.Please note the following information about Hour &ace":When you overdraw your checking account, Hour race@ gives you until the financial cut-off time onthe next business day to make a deposit to cover the overdraft amount, plus any current amounts that mustbe paidYou need to deposit enough to bring your account balance to at least (-$4.99)Of course, if youcan get your balance out of the negative, please doBut we give you a $cushion in case you can'tquite make it all the way.Example: If the account is overdrawn by $100, and a transaction for $will post to youraccount on the same day, a $deposit must be made by the cut-off time.A deposit to correct the overdraft (as described above) must be made by the applicable financial cut-offtime on the next business dayFinancial cut-off times vary based on how/where you make the deposit.Each branch has a local cut-off time posted.ATM, Online Banking or Telephone Banking transfer - Before :p.m.For more information regarding 24-Hour race' please refer to the enclosed pamphlet.Please note the following information about Hour GraceThl and return fees:Member FDIC ' and Huntington are federally registered service marks of Huntington Bancshares Incorporated.Items on your account may be returned because if there was not enough money in your account tocover the checks when they are presented to us for paymentEach time we get an item presentedfor payment that exceeds the account balance, the decision is made whether to return it or pay it.Please note that this decision to return or pay the check is based on customer history, amount of thecheck, account balance and past or current bankruptcies.If an item is returned because there is not enough money in the account to cover it, the item is notdeducted from the account, and no overdraft occursFor example, a customer's checking accountbalance is currently $50, and a check he wrote for $is presented to us for paymentIf we returnthe check instead of paying it, his account balance stays at $and there is no account overdraft.Returned items are subject to a fee.If we pay it, the amount is deducted from the account, causing an overdraft24-Hour race'"applies only when we pay the check and an overdraft occursIn that case, the customer has theopportunity to correct the overdraft by depositing sufficient funds on the next business day, atwhich time we could waive the overdraft fee(In printed materials as well as our websitedescription, it states that the 24-HourGrace service cannot be used to waive return fees.)If I can be of any assistance or if you have questions, you are welcome to contact me at####### or###-###-#### ***Sincerely,Sue R*** *** ***
Dear Ms***:
I’m writing in response to your complaint filed with the Revdex.com regarding your checking account ending in *** with The Huntington National Bank (“Huntington”)Huntington received this matter on August 18, for review
It was a pleasure
talking with you on the telephone and this letter is a follow up to our conversation
As stated in our telephone conversation, it appears that a monthly recurring automatic debit (ACH) for “Benefits Package” was not stoppedPlease note the following:
February 20, 2015:
Our records show that you completed a withdrawal of $This left a $balance in the accountWe have enclosed a copy of the January 24, through February 20, account statement for your review
March 5, 2015:
Our records show that a $ACH transaction marked Benefits Package (###-###-####) was presented to Huntington for paymentAfter Huntington paid this item the account balance was $We have enclosed a copy of the February 21, through March 24, account statement for your review
April 7, 2015:
Our records show that a $ACH transaction marked Benefits Package was presented to Huntington for paymentAfter Huntington paid this item the account balance was -$We have enclosed a copy of the March 25, through April 23, account statement and the April 7, Notice of Insufficient Funds notice for your review
May 5, 2015:
Our records show that a $ACH transaction marked Benefits Package was presented to Huntington for paymentHuntington returned this item unpaid and assessed a $returned item fee to the account, which made your account balance -$We have enclosed a copy of the April 24, through June 4, account statement and the May 5, Notice of Insufficient Funds notice for your review
May 6, 2015:
Since this account was negative for more than days, Huntington assessed a $extended overdraft feeThis made your account balance -$
May 13, 2015:
Since this account was negative for more than days, Huntington assessed a $extended overdraft feeThis made your account balance -$
May 2015:
Our records show that a $ACH transaction marked Benefits Package was presented to Huntington for paymentHuntington returned this item unpaid and assessed a $returned item fee to the account, which made your account balance -$We have enclosed a copy of the Notice of Insufficient Funds notice for your review
May 20, 2015:
Since this account was negative for more than days, Huntington assessed a $extended overdraft feeThis made your account balance -$
May 27, 2015:
Since this account was negative for more than days, Huntington assessed a $extended overdraft feeThis made your account balance -$
June 5, 2015:
Our records show that a $ACH transaction marked Benefits Package was presented to Huntington for paymentHuntington returned this item unpaid and assessed a $returned item fee to the account, which made your account balance -$We have enclosed a copy of the June 5, through July 7, account statement and the June 5, Notice of Insufficient Funds notice for your review
June 8, 2015:
Huntington charged this account off with a $amount owed to Huntington
Please note that Huntington sent the statements and notices notifying you that the account was negative through your Huntington online banking serviceWe have also sent collection notices to the address that we have on file for this account, *** *** *** *** *** ** *** *** ***
August 27, 2015:
We waived the $balance owed to Huntington and sent a request to ChexSystems to have the negative reporting removedWe have verified that you have paid $to our third party collection agencyWe have requested to have the $payment returned to you
Ms***, we sincerely regret any confusion regarding this situationIf you have additional questions, please feel free to contact me directly at ###-###-####We appreciate the opportunity to address your concerns
Sincerely,
Bob A*** ***
The last time I was online with chat I requested a change of date so my payments would not be right before after daysNow here his how it isI can not pay my car payment until the following month so I suggest that you change it or it will stay the sameI am willing to make things right are youI am thoroughly F'n disgusted
*** *** *** ***
*** *** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** ***
*** *** ***
*** ** ***
*** *** *** ** ***
*** *** ** *** Dear *** ***:
Thank you for contacting The
Huntington National Bank (“Huntington”)We are writing in response to the
complaint you forwarded to us regarding *** ***, which we received on July 27, for
review
Please accept this correspondence as our confirmation that we have completed a thorough review of this
matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Dear Ms***:
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) regarding your checking account ending in *** formerly held with Huntington National Bank (“Huntington”)Huntington received this complaint for review on February 1,
We have
confirmed that your checking account was opened on January 6, 2016, and closed by Huntington’s Risk Management Department on February 2, Our records indicate that check number *** in the amount of $1,171.09, which represents the balance at the time of closure, was mailed to your address on February 3, As stated in the account disclosures that were provided when the account was opened, Huntington may close your account at any time with or without cause and with or without notice to youI have enclosed a copy of the account disclosures for your records
We have also confirmed that your checking account ending in *** opened on October 24, 2011, was closed on October 3, 2012, owing a balance of -$1,195.45; and your checking account ending in *** opened on October 31, 2011, was closed on February 27, 2012, owing a balance of -$If you wish to make payment arrangements for the balances owed, please contact our Customer Assistance Team at ###-###-#### to discuss possible repayment options
If you have not received the check that was mailed on February 3, 2016, or have any additional questions or concerns, you are welcome to contact me at ###-###-#### or ###-###-####, extension ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11959440, and find the resolution is satisfactory to me now that the check has been received
Regards,
*** ***
Consumer’s Original Complaint:These guys have been terrible I have never missed a payment with them nor have I been late on a payment on a loanI had insurance through progressive and was on auto pay and I had changed my debit card which made me miss a payment which made the insurance company drop me from my insuranceOnce I was dropped I was notified by huntington bank that they had placed insurance on my vehicle I thought this was fine even though it was a bit expensive I was happy that I just didn't have to run around and get insurance I just figured they were helping me and I could just deal with one payment which was convenientabout two weeks later I got into a car accident at this point I found out that the insurance I was given was not real insurance it was just insurance for huntington insuring that I would pay the loan not to insure the vehicleso at this point I got lied to about having insurance and was riding around uninsured and ended up getting screwed for not having insurance not only do I have to pay for the damage to both vehicles but I got a fine for not being insured and then they forced me to pay for their bogus insurance for someone who has never missed a payment these guys really don't want to help out they are horrible to deal with and very inconsistent with no comunicationConsumer’s Desired Resolution:refund me on their fake insurance minimum
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response tothe message you forwarded to us regarding *** ***, which we received on November 30, forreview.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your firstconvenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Closed case with written correspondence to customer. Offered our condolences to customer on the loss of her loved one. Advised customer we have completed a thorough review of the described matter. Advised customer through our research we were able to confirm that a debit card
transaction in the amount of $ was processed to StayBridge Suites on March 25, 2016. Advised customer our records indicate on May 9, a claim was filed (case # ***) disputing the transaction as fraudulent as this was unauthorized Advised customer we have confirmed that on May 12, Huntington issued provisional credit in the amount of $to your checking account ending *** and notified you of our decision in writing. Explained to customer that the provisional credit is not finalized until our research is completed and the customer is notified of the final determination. Advised customer we have determined on May 20, the merchant issued a credit in the amount of $to her checking account. Explained to customer in regards to her comments related to unfair treatment, Huntington in good faith on June 28, reversed the provisional credit issued to her checking account on May 12, and notified her of our decision as the merchant had already issued credit. Apologized to customer for any confusion around the reversal of the provisional credit and assured her that providing an excellent Huntington experience to our customers is our goal. Advised customer on July 5, our records indicate Huntington issued a courtesy refund for the overdraft fees incurred in the amount of $225.00.Advised customer as of the date of this letter we have refunded to her account the extended overdraft fee in the amount of $and three overdraft fees referenced above, totaling $137.50, as a courtesy. Thanked customer for the opportunity to address her concern and provided customer with PRU contact info
I ended up waiting full days before I had access to my deposit but I did finally get it I still think it's outrageous that it took them that long to give me my money when I had proof they had received payment of the check days before they released the funds to me I don't find their response satisfactory but I'm willing to close this whole thing out, I'm tired of dealing with it Please consider this matter closed and thank you for your assistance, it's very much appreciated
Closed case with phone call to customer:-Apologized for service issues described and for any inconvenience this matter may have caused-Thanked her for making aware of her concerns and assured her that we would be sharing her comment with the appropriate parties for coaching (shared with phone bank
team)-Confirmed she has received her new debit card and activated-Confirmed that all fees during the month of April were waived with our Hour Grace -Confirmed that her disputed debit card item was credited to her account on 4/for $19.86-Provided PRU contact infoNote: ATM issues were previously address with customer back in and fees were refunded
The promotional discount was applied on 5/24/The only piece I would like to add was that I was sent an expired promotion code, not that I was just using an old code
Thank you very much for your time and effort
*** ***[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
To Whom It May Concern:Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to thecomplaint you forwarded to us regarding Tamiko Birden which we received on June 12, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
*** *** ***
*** *** ***
*** ** ***
*
*** *** *** ***
*** *** ** *** Dear *** ***: Thank you for contacting
The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on January 23, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, *** *** *** *** Huntington National Bank
Dear Mr
***
I’m
writing in response to your concerns addressed with the Revdex.com
(“Revdex.com”) dated July 14, 2015, regarding your checking account ending in *** held
with Huntington National Bank (“Huntington”).
Huntington received this
complaint for review on July 14,
We have confirmed that case # *** was filed on July
10, 2015, claiming the three $debits that posted to your checking account
on May 12, June 9, and July 7, 2015, were fraud. During our investigation it was determined
that you engaged in a trial offer with WEB* on April 15, 2015, when they
debited your account $to start the trial offer. Because the trial offer was not cancelled,
the debits of $were determined to be valid and Huntington issued no refunds
to your checking account
After reviewing your account, we have confirmed that WEB*
issued a $credit to your checking account on July 14, 2015. If you wish to further dispute the debits
from WEB*, please contact WEB* directly at ###-###-####
According to our records, when you spoke to our Customer
Assistance Team on July 10, 2015, an Overdraft Fee waiver of $was
offered if a deposit of $would be made to the checking account and you
declined the offer. When you spoke to
our Customer Assistance Team on July 14, 2015, another Overdraft Fee waiver of
$was offered if a deposit of $would be made to your checking
account and you declined that offer as well
As a courtesy, on July 16, we refunded $in
Return and Overdraft Fees to bring your checking account to zero balance
If you have
any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension ***
Sincerely,
*** ***
*** *** ***
Closed case with letter to customer Explained to customer that the promotional offer is only for new checking customers and further explained that the eligible accounts for this offer include Huntington Checking, Huntington Checking, and Private Client Account (PCA)Account
conversions do not qualify Explained to customer all the requirements needed to qualify for the promotional offer. Explained to customer the limitations of the promotional offer.Explained to customer that we have confirmed that at the time his account was opened on June 28, 2016, a promo coupon was not claimedAdditionally, explained that the account opened was an Asterisk Free- Checking account, which is not one of the qualified accounts as explained on the qualifications. Explained to customer that we have applied a promotional offer code (***) as a one -time courtesy. Explained to customer that the promotional offer ends on September 30, and that if he chooses to change his account to meet all the requirements by September 30, Huntington will deposit the funds for the promotional offer into his accountWithin (fourteen) days of meeting the promotion requirements Apologized to customer for any inconvenience caused and provided customer with PRU contact information
Dear Mr***I'm writing in response to your recent complaint filed through the Revdex.com ("Revdex.com")regarding the credit bureau reporting on your Personal Credit Line ("PCL") ending in *** held with theHuntington National Bank ("Huntington").This letter is intended as a follow up to
our conversation on December 16, It was a pleasurespeaking with you.As we discussed, you had previously spoke with Personal Banker, Craig C***, at the *** ***banking office regarding a credit bureau adjustment requestAt this time lie submitted Case# ***
***On December 14, 2015, a credit bureau adjustment was sent to the three major creditreporting agenciesI have enclosed a copy of the correspondence that was sent to you informing you ofthis correction.If you have any additional questions, you're welcome to contact me at (####### o r ###-###-####, extension * *** and I' l l be happy to assist you.Sincerely, *** *** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I still haven't been informed why account is in fraud status
Regards,
*** ***
Dear Ms***I'm writing in response to your recent complaint filed with the Revdex.com ("Revdex.com") regardinga $promotional offer for opening a new checking accountHuntington received this matter forreview on January 11,apologize for the inconvenience you were caused and
for the service issues you describedProvidingyou with an excellent Huntington experience is our goal, and we are disappointed when we fall short.Please know that the comments provided have been heard and forwarded to the appropriate level ofmanagement so improvements can be made.Our records confirm that your checking account ending in *** was opened online on November 10, When the account was opened, no promotional offer code was entered onto your accountSince the account was not opened through the specific landing page, in order to receive the promotional offer, the account will not receive an incentive for opening the accountAlthough you did not open your account on the correct land page to qualify for the promotional code, as a courtesy, I have refunded $in nonsufficient funds fees to your account todayUpon review of your account, I can see that $in nonsufficient fees was also refunded to your account on November 25,Please understand that no additional refunds of the non-sufficient funds fees will be granted as there was no bank error.Please note the following information about Hour &ace":When you overdraw your checking account, Hour race@ gives you until the financial cut-off time onthe next business day to make a deposit to cover the overdraft amount, plus any current amounts that mustbe paidYou need to deposit enough to bring your account balance to at least (-$4.99)Of course, if youcan get your balance out of the negative, please doBut we give you a $cushion in case you can'tquite make it all the way.Example: If the account is overdrawn by $100, and a transaction for $will post to youraccount on the same day, a $deposit must be made by the cut-off time.A deposit to correct the overdraft (as described above) must be made by the applicable financial cut-offtime on the next business dayFinancial cut-off times vary based on how/where you make the deposit.Each branch has a local cut-off time posted.ATM, Online Banking or Telephone Banking transfer - Before :p.m.For more information regarding 24-Hour race' please refer to the enclosed pamphlet.Please note the following information about Hour GraceThl and return fees:Member FDIC ' and Huntington are federally registered service marks of Huntington Bancshares Incorporated.Items on your account may be returned because if there was not enough money in your account tocover the checks when they are presented to us for paymentEach time we get an item presentedfor payment that exceeds the account balance, the decision is made whether to return it or pay it.Please note that this decision to return or pay the check is based on customer history, amount of thecheck, account balance and past or current bankruptcies.If an item is returned because there is not enough money in the account to cover it, the item is notdeducted from the account, and no overdraft occursFor example, a customer's checking accountbalance is currently $50, and a check he wrote for $is presented to us for paymentIf we returnthe check instead of paying it, his account balance stays at $and there is no account overdraft.Returned items are subject to a fee.If we pay it, the amount is deducted from the account, causing an overdraft24-Hour race'"applies only when we pay the check and an overdraft occursIn that case, the customer has theopportunity to correct the overdraft by depositing sufficient funds on the next business day, atwhich time we could waive the overdraft fee(In printed materials as well as our websitedescription, it states that the 24-HourGrace service cannot be used to waive return fees.)If I can be of any assistance or if you have questions, you are welcome to contact me at####### or###-###-#### ***Sincerely,Sue R*** *** ***
Dear Ms***:
I’m writing in response to your complaint filed with the Revdex.com regarding your checking account ending in *** with The Huntington National Bank (“Huntington”)Huntington received this matter on August 18, for review
It was a pleasure
talking with you on the telephone and this letter is a follow up to our conversation
As stated in our telephone conversation, it appears that a monthly recurring automatic debit (ACH) for “Benefits Package” was not stoppedPlease note the following:
February 20, 2015:
Our records show that you completed a withdrawal of $This left a $balance in the accountWe have enclosed a copy of the January 24, through February 20, account statement for your review
March 5, 2015:
Our records show that a $ACH transaction marked Benefits Package (###-###-####) was presented to Huntington for paymentAfter Huntington paid this item the account balance was $We have enclosed a copy of the February 21, through March 24, account statement for your review
April 7, 2015:
Our records show that a $ACH transaction marked Benefits Package was presented to Huntington for paymentAfter Huntington paid this item the account balance was -$We have enclosed a copy of the March 25, through April 23, account statement and the April 7, Notice of Insufficient Funds notice for your review
May 5, 2015:
Our records show that a $ACH transaction marked Benefits Package was presented to Huntington for paymentHuntington returned this item unpaid and assessed a $returned item fee to the account, which made your account balance -$We have enclosed a copy of the April 24, through June 4, account statement and the May 5, Notice of Insufficient Funds notice for your review
May 6, 2015:
Since this account was negative for more than days, Huntington assessed a $extended overdraft feeThis made your account balance -$
May 13, 2015:
Since this account was negative for more than days, Huntington assessed a $extended overdraft feeThis made your account balance -$
May 2015:
Our records show that a $ACH transaction marked Benefits Package was presented to Huntington for paymentHuntington returned this item unpaid and assessed a $returned item fee to the account, which made your account balance -$We have enclosed a copy of the Notice of Insufficient Funds notice for your review
May 20, 2015:
Since this account was negative for more than days, Huntington assessed a $extended overdraft feeThis made your account balance -$
May 27, 2015:
Since this account was negative for more than days, Huntington assessed a $extended overdraft feeThis made your account balance -$
June 5, 2015:
Our records show that a $ACH transaction marked Benefits Package was presented to Huntington for paymentHuntington returned this item unpaid and assessed a $returned item fee to the account, which made your account balance -$We have enclosed a copy of the June 5, through July 7, account statement and the June 5, Notice of Insufficient Funds notice for your review
June 8, 2015:
Huntington charged this account off with a $amount owed to Huntington
Please note that Huntington sent the statements and notices notifying you that the account was negative through your Huntington online banking serviceWe have also sent collection notices to the address that we have on file for this account, *** *** *** *** *** ** *** *** ***
August 27, 2015:
We waived the $balance owed to Huntington and sent a request to ChexSystems to have the negative reporting removedWe have verified that you have paid $to our third party collection agencyWe have requested to have the $payment returned to you
Ms***, we sincerely regret any confusion regarding this situationIf you have additional questions, please feel free to contact me directly at ###-###-####We appreciate the opportunity to address your concerns
Sincerely,
Bob A*** ***
The last time I was online with chat I requested a change of date so my payments would not be right before after daysNow here his how it isI can not pay my car payment until the following month so I suggest that you change it or it will stay the sameI am willing to make things right are youI am thoroughly F'n disgusted
*** *** *** ***
*** *** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** ***
*** *** ***
*** ** ***
*** *** *** ** ***
*** *** ** *** Dear *** ***:
Thank you for contacting The
Huntington National Bank (“Huntington”)We are writing in response to the
complaint you forwarded to us regarding *** ***, which we received on July 27, for
review
Please accept this correspondence as our confirmation that we have completed a thorough review of this
matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Dear Ms***:
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) regarding your checking account ending in *** formerly held with Huntington National Bank (“Huntington”)Huntington received this complaint for review on February 1,
We have
confirmed that your checking account was opened on January 6, 2016, and closed by Huntington’s Risk Management Department on February 2, Our records indicate that check number *** in the amount of $1,171.09, which represents the balance at the time of closure, was mailed to your address on February 3, As stated in the account disclosures that were provided when the account was opened, Huntington may close your account at any time with or without cause and with or without notice to youI have enclosed a copy of the account disclosures for your records
We have also confirmed that your checking account ending in *** opened on October 24, 2011, was closed on October 3, 2012, owing a balance of -$1,195.45; and your checking account ending in *** opened on October 31, 2011, was closed on February 27, 2012, owing a balance of -$If you wish to make payment arrangements for the balances owed, please contact our Customer Assistance Team at ###-###-#### to discuss possible repayment options
If you have not received the check that was mailed on February 3, 2016, or have any additional questions or concerns, you are welcome to contact me at ###-###-#### or ###-###-####, extension ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11959440, and find the resolution is satisfactory to me now that the check has been received
Regards,
*** ***
Consumer’s Original Complaint:These guys have been terrible I have never missed a payment with them nor have I been late on a payment on a loanI had insurance through progressive and was on auto pay and I had changed my debit card which made me miss a payment which made the insurance company drop me from my insuranceOnce I was dropped I was notified by huntington bank that they had placed insurance on my vehicle I thought this was fine even though it was a bit expensive I was happy that I just didn't have to run around and get insurance I just figured they were helping me and I could just deal with one payment which was convenientabout two weeks later I got into a car accident at this point I found out that the insurance I was given was not real insurance it was just insurance for huntington insuring that I would pay the loan not to insure the vehicleso at this point I got lied to about having insurance and was riding around uninsured and ended up getting screwed for not having insurance not only do I have to pay for the damage to both vehicles but I got a fine for not being insured and then they forced me to pay for their bogus insurance for someone who has never missed a payment these guys really don't want to help out they are horrible to deal with and very inconsistent with no comunicationConsumer’s Desired Resolution:refund me on their fake insurance minimum
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response tothe message you forwarded to us regarding *** ***, which we received on November 30, forreview.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your firstconvenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Closed case with written correspondence to customer. Offered our condolences to customer on the loss of her loved one. Advised customer we have completed a thorough review of the described matter. Advised customer through our research we were able to confirm that a debit card
transaction in the amount of $ was processed to StayBridge Suites on March 25, 2016. Advised customer our records indicate on May 9, a claim was filed (case # ***) disputing the transaction as fraudulent as this was unauthorized Advised customer we have confirmed that on May 12, Huntington issued provisional credit in the amount of $to your checking account ending *** and notified you of our decision in writing. Explained to customer that the provisional credit is not finalized until our research is completed and the customer is notified of the final determination. Advised customer we have determined on May 20, the merchant issued a credit in the amount of $to her checking account. Explained to customer in regards to her comments related to unfair treatment, Huntington in good faith on June 28, reversed the provisional credit issued to her checking account on May 12, and notified her of our decision as the merchant had already issued credit. Apologized to customer for any confusion around the reversal of the provisional credit and assured her that providing an excellent Huntington experience to our customers is our goal. Advised customer on July 5, our records indicate Huntington issued a courtesy refund for the overdraft fees incurred in the amount of $225.00.Advised customer as of the date of this letter we have refunded to her account the extended overdraft fee in the amount of $and three overdraft fees referenced above, totaling $137.50, as a courtesy. Thanked customer for the opportunity to address her concern and provided customer with PRU contact info
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***
I ended up waiting full days before I had access to my deposit but I did finally get it I still think it's outrageous that it took them that long to give me my money when I had proof they had received payment of the check days before they released the funds to me I don't find their response satisfactory but I'm willing to close this whole thing out, I'm tired of dealing with it Please consider this matter closed and thank you for your assistance, it's very much appreciated
Closed case with phone call to customer:-Apologized for service issues described and for any inconvenience this matter may have caused-Thanked her for making aware of her concerns and assured her that we would be sharing her comment with the appropriate parties for coaching (shared with phone bank
team)-Confirmed she has received her new debit card and activated-Confirmed that all fees during the month of April were waived with our Hour Grace -Confirmed that her disputed debit card item was credited to her account on 4/for $19.86-Provided PRU contact infoNote: ATM issues were previously address with customer back in and fees were refunded