The Huntington National Bank Customer Advocacy Team EA1WP.OBox *** *** *** *** July 10, Revdex.com Dublin Rd Columbus, OH Re: Revdex.com Case #: *** Huntington Case #: *** Dear
Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 7, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Nicholas Roberts which we received on January 9, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted Nicholas Roberts directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Mr***
I am writing in response to
your correspondence addressed to the Revdex.com (“Revdex.com”) regarding a
deposit made to your Huntington checking account ending in ***Huntington
received this matter for review on August 25, I apologize for
any
inconvenience this matter may have caused you.
Please
know that we have completed a thorough review of this matterThrough our
research, we were able to confirm that in accordance with the account “Funds
Availability Policy” which is part of your “Agreement and Disclosure of Account
Terms and Rules and Regulations for Consumer Checking Accounts” (“Rules and
Regulations”), Huntington has the right to delay the availability of a check in
some instancesI have included a copy of the account rules and regulations for
your review and records.
Your
recent deposit, on Monday, August 24, 2015, was a third party cashier’s check
in the amount of $Based upon the type of item, its amount and our
“Funds Availability Policy” the funds were not made available the same day of
deposit, but rather the next business day (Tuesday, August 25, 2015).
These
delays may occur based upon various factorsPlease be assured that Huntington
strictly adheres to the timelines required in the federal regulations about
notifying customers when an extended hold is placed on an item deposited into a
checking account.
It
is very important to understand that going forward, you may experience holds on
your depositsWe suggest you contact us to ensure that funds are available
before you allow payment demands to be presented to us.
Please be aware, your
comments regarding your customer service experience described have been shared
with the appropriate levels of banking office management for any possible
coaching and improvement opportunities
Again, I apologize for any
inconvenience this matter may have caused you; however, we are unable to
provide any additional compensation related to the depositHuntington has the
right to verify a deposit before making funds available for use
Please know that we do
appreciate your business and value your opinion as a Huntington customerIf I
may be of further assistance to you, please feel free to contact me at
###-###-####, extension ***
Sincerely,
Casey JS***
*** ***
Dear Mr***:
I am writing in response to your rejection response filed with the Revdex.com (“Revdex.com”) and to follow up to our conversation that occurred on February 25, regarding the token previously provided to youThis token was meant to replace the missing gift card from ***.com that you claimed with your reward points on May 7,
After further review of the token previously provided to you, we determined that we inadvertently provided the incorrect token to youThe updated token numbers are *** and ***
We sincerely apologize for any confusion this may have causedProviding you with an excellent Huntington experience is our goalPlease know that the comments you provided have been heard and shared with the Credit Card Product Management Team for review
If you have any further questions, you are welcome to contact me directly by email or by phone, and I’ll be happy to assist you
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** *** which we received on February 1, for review. Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** * ***, which we received on February 3, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted Ms*** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call with customer and resolution comments to Revdex.com:-Apologized for any inconvenience-Confirmed hold placed on large deposit into one of his accounts-Confirmed another account received $in overdraft fees while hold was in plaa courtesy refunded $in fees (6X
$37.50)-Confirmed customer had no questions concerning hold policy-Provided PRU contact info
Case closed with call to customer:
-Apologized for any inconvenience
-Explained to the customer that, according to Assistant Manager *** ***, In November 2015, he explained that a credit inquiry would be required to submit the credit application and the customer’s credit score may or may
not change due to the credit inquiry
-Informed he customer that on 1/5/16, as a courtesy, the banking office submitted a request to have the credit inquiry removed (case #2784-05Jan16)
-Informed the customer that when the case was worked on 1/14/16, the researcher sent the customer a letter stating that she was unable to locate the credit inquiry from November The letter also asked for the customer to provide a copy of the credit report that shows the credit inquiryAs of 2/23/16, they have not received a response from the customer
-Informed the customer that if he would like to still dispute the credit inquiry, he can provide a copy a credit report from Experian, TransUnion or Equifax that shows the credit inquiry and a new request will be submitted to have it removed
-Informed the customer that we have forwarded his comments to management (District Manager Shahed Z***) for coaching and training purposes
-Provided PRU contact information if the customer has further questions or concerns
I am rejecting this response because: I called called them back several times and left messages they have no written proof that I ever authorized anyone to run my credit
Regards,
*** ***
My wife and I don't agree and June's payment is due and will pay it when we canHopefully by the end of the monthWhy did it take so long to send us those lettersSo if you don't want to wait then again I said give us a break and give us another passThanks
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on February 19, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response tothe complaint you forwarded to us regarding *** ***, which we received on December 8, 2017for review.Please accept this correspondence as our confirmation that we have completed a thorough
review of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your firstconvenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I’m
writing in response to your concerns addressed with the Revdex.com
(“Revdex.com”) dated June 23, 2015, regarding your checking account with Huntington
National Bank (“Huntington”).
We
apologize for inconvenience that you may have experienced due to the delay in
having your Huntington Checking account changed to a Huntington Asterisk
Free Checking account. We have confirmed
that the request was initiated on June 6, 2015, to change your Huntington
Checking account to an Asterisk Free Checking account, per your request. Due to an error, the change was not completed
until June 24, 2015. We have verified that
no bank fees were caused by this issue
We
have reviewed your chat transcript with Huntington’s customer service
representative from March 31, 2015.
According to our records, you were provided with information of how to
set up a direct deposit by providing your employer with the completed direct
deposit form from our website. The
representative was not asked about a check order
If
you have any additional questions or concerns, you’re welcome to contact me at
(614) 331-or 1-800-480-2265, extension ***
I am sending over a copy of my Transunion credit report proving that Huntington national Bank is purposely leaving late payments on and the inquiry proves they are illegally pulling my credit report to purposely lower my scorePlease look into my credit report for a possible resolution about this issue with this lender
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on March 3, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough
review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 12, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear
Mr***:
I’m
writing in response to your rebuttal to Huntington’s response to your case filed
with the Revdex.com regarding your Huntington Installment loan
account number ending in ***
Please
know that we have completed a thorough review of this matterThe enclosed
payment history lists the dates that we have received your payments and the
loan payments that we have applied them toAfter reviewing this payment
history we found the following information
November 17, 2014:
Huntington
received a payment in the amount of $This payment was applied to the
November 5, owed payment
Please note that our records show that
a payment was not received by Huntington in the month of December
January 16,
Huntington
received a payment in the amount of $This payment was applied to
complete the December and January payment
March 9, 2015:
Huntington
received a $paymentThis payment was applied to the February 5,
owed payment
March 10,
Huntington
approved a Pass-A-PaymentThis loan extension was applied as a credit to your
March 5, payment
March 23, 2015:
You completed
a $Speed Payment through our Online banking serviceThis was credited
to your April 5, payment
April 6, 2015:
Huntington
received a $paymentThis payment was applied to the May 5, owed
payment
April 8, 2015:
Huntington
received a notice from your financial institution that the $Speed Payment
received on March 23, was returned unpaid due to non-sufficient funds
Huntington removed this payment from your loan
This means
that since the March 23, was invalid (returned unpaid), the April 6,
payment was changed to credit your April 5, payment
June 15, 2015:
Huntington
received a $paymentThis payment was applied to the May 5, owed
payment
Huntington’s
position has not changedIf you have a payment receipt showing that a payment
was made, that is not listed on the payment history, we would be happy to
review the receipt and make any necessary adjustments to your loan
If you
have additional questions, please feel free to contact me directly at##########We appreciate your business and the opportunity to address your
concerns
The Huntington National Bank Customer Advocacy Team EA1WP.OBox *** *** *** *** July 10, Revdex.com Dublin Rd Columbus, OH Re: Revdex.com Case #: *** Huntington Case #: *** Dear
Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 7, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Nicholas Roberts which we received on January 9, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted Nicholas Roberts directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards, *** ***
Dear Mr***
I am writing in response to
your correspondence addressed to the Revdex.com (“Revdex.com”) regarding a
deposit made to your Huntington checking account ending in ***Huntington
received this matter for review on August 25, I apologize for
any
inconvenience this matter may have caused you.
Please
know that we have completed a thorough review of this matterThrough our
research, we were able to confirm that in accordance with the account “Funds
Availability Policy” which is part of your “Agreement and Disclosure of Account
Terms and Rules and Regulations for Consumer Checking Accounts” (“Rules and
Regulations”), Huntington has the right to delay the availability of a check in
some instancesI have included a copy of the account rules and regulations for
your review and records.
Your
recent deposit, on Monday, August 24, 2015, was a third party cashier’s check
in the amount of $Based upon the type of item, its amount and our
“Funds Availability Policy” the funds were not made available the same day of
deposit, but rather the next business day (Tuesday, August 25, 2015).
These
delays may occur based upon various factorsPlease be assured that Huntington
strictly adheres to the timelines required in the federal regulations about
notifying customers when an extended hold is placed on an item deposited into a
checking account.
It
is very important to understand that going forward, you may experience holds on
your depositsWe suggest you contact us to ensure that funds are available
before you allow payment demands to be presented to us.
Please be aware, your
comments regarding your customer service experience described have been shared
with the appropriate levels of banking office management for any possible
coaching and improvement opportunities
Again, I apologize for any
inconvenience this matter may have caused you; however, we are unable to
provide any additional compensation related to the depositHuntington has the
right to verify a deposit before making funds available for use
Please know that we do
appreciate your business and value your opinion as a Huntington customerIf I
may be of further assistance to you, please feel free to contact me at
###-###-####, extension ***
Sincerely,
Casey JS***
*** ***
Dear Mr***:
I am writing in response to your rejection response filed with the Revdex.com (“Revdex.com”) and to follow up to our conversation that occurred on February 25, regarding the token previously provided to youThis token was meant to replace the missing gift card from ***.com that you claimed with your reward points on May 7,
After further review of the token previously provided to you, we determined that we inadvertently provided the incorrect token to youThe updated token numbers are *** and ***
We sincerely apologize for any confusion this may have causedProviding you with an excellent Huntington experience is our goalPlease know that the comments you provided have been heard and shared with the Credit Card Product Management Team for review
If you have any further questions, you are welcome to contact me directly by email or by phone, and I’ll be happy to assist you
Responded to the customers with a letter.-Addressed all the customers concerns.-Provided all information regarding customers concerns
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** *** which we received on February 1, for review. Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** * ***, which we received on February 3, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted Ms*** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call with customer and resolution comments to Revdex.com:-Apologized for any inconvenience-Confirmed hold placed on large deposit into one of his accounts-Confirmed another account received $in overdraft fees while hold was in plaa courtesy refunded $in fees (6X
$37.50)-Confirmed customer had no questions concerning hold policy-Provided PRU contact info
Case closed with call to customer:
-Apologized for any inconvenience
-Explained to the customer that, according to Assistant Manager *** ***, In November 2015, he explained that a credit inquiry would be required to submit the credit application and the customer’s credit score may or may
not change due to the credit inquiry
-Informed he customer that on 1/5/16, as a courtesy, the banking office submitted a request to have the credit inquiry removed (case #2784-05Jan16)
-Informed the customer that when the case was worked on 1/14/16, the researcher sent the customer a letter stating that she was unable to locate the credit inquiry from November The letter also asked for the customer to provide a copy of the credit report that shows the credit inquiryAs of 2/23/16, they have not received a response from the customer
-Informed the customer that if he would like to still dispute the credit inquiry, he can provide a copy a credit report from Experian, TransUnion or Equifax that shows the credit inquiry and a new request will be submitted to have it removed
-Informed the customer that we have forwarded his comments to management (District Manager Shahed Z***) for coaching and training purposes
-Provided PRU contact information if the customer has further questions or concerns
I am rejecting this response because: I called called them back several times and left messages they have no written proof that I ever authorized anyone to run my credit
Regards,
*** ***
My wife and I don't agree and June's payment is due and will pay it when we canHopefully by the end of the monthWhy did it take so long to send us those lettersSo if you don't want to wait then again I said give us a break and give us another passThanks
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on February 19, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response tothe complaint you forwarded to us regarding *** ***, which we received on December 8, 2017for review.Please accept this correspondence as our confirmation that we have completed a thorough
review of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your firstconvenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I’m
writing in response to your concerns addressed with the Revdex.com
(“Revdex.com”) dated June 23, 2015, regarding your checking account with Huntington
National Bank (“Huntington”).
We
apologize for inconvenience that you may have experienced due to the delay in
having your Huntington Checking account changed to a Huntington Asterisk
Free Checking account. We have confirmed
that the request was initiated on June 6, 2015, to change your Huntington
Checking account to an Asterisk Free Checking account, per your request. Due to an error, the change was not completed
until June 24, 2015. We have verified that
no bank fees were caused by this issue
We
have reviewed your chat transcript with Huntington’s customer service
representative from March 31, 2015.
According to our records, you were provided with information of how to
set up a direct deposit by providing your employer with the completed direct
deposit form from our website. The
representative was not asked about a check order
If
you have any additional questions or concerns, you’re welcome to contact me at
(614) 331-or 1-800-480-2265, extension ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I am sending over a copy of my Transunion credit report proving that Huntington national Bank is purposely leaving late payments on and the inquiry proves they are illegally pulling my credit report to purposely lower my scorePlease look into my credit report for a possible resolution about this issue with this lender
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on March 3, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough
review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 12, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear
Mr***:
I’m
writing in response to your rebuttal to Huntington’s response to your case filed
with the Revdex.com regarding your Huntington Installment loan
account number ending in ***
Please
know that we have completed a thorough review of this matterThe enclosed
payment history lists the dates that we have received your payments and the
loan payments that we have applied them toAfter reviewing this payment
history we found the following information
November 17, 2014:
Huntington
received a payment in the amount of $This payment was applied to the
November 5, owed payment
Please note that our records show that
a payment was not received by Huntington in the month of December
January 16,
Huntington
received a payment in the amount of $This payment was applied to
complete the December and January payment
March 9, 2015:
Huntington
received a $paymentThis payment was applied to the February 5,
owed payment
March 10,
Huntington
approved a Pass-A-PaymentThis loan extension was applied as a credit to your
March 5, payment
March 23, 2015:
You completed
a $Speed Payment through our Online banking serviceThis was credited
to your April 5, payment
April 6, 2015:
Huntington
received a $paymentThis payment was applied to the May 5, owed
payment
April 8, 2015:
Huntington
received a notice from your financial institution that the $Speed Payment
received on March 23, was returned unpaid due to non-sufficient funds
Huntington removed this payment from your loan
This means
that since the March 23, was invalid (returned unpaid), the April 6,
payment was changed to credit your April 5, payment
June 15, 2015:
Huntington
received a $paymentThis payment was applied to the May 5, owed
payment
Huntington’s
position has not changedIf you have a payment receipt showing that a payment
was made, that is not listed on the payment history, we would be happy to
review the receipt and make any necessary adjustments to your loan
If you
have additional questions, please feel free to contact me directly at##########We appreciate your business and the opportunity to address your
concerns